Looks nice. I had to stay here for an event so didn't pick this hotel. The conference room rate was 174 so very affordable. Hotel looks nice from the outside. Parking lot had plenty of spaces that are only a short walk from the entrance. Check in was a breeze. I did the mobile check on the morning off so everything was done before I arrived. They have the digital key option but I prefer a physical key card. After getting my key card I went to my room. The room was clean but a little dated. The closet was uncomfortably short for my liking. The room came furnished with a mini fridge, microwave, and coffee maker. They only do room cleaning every other day and since I only stayed for 2 days I didn't need to use it. Over all a nice place. They have a pool and exercise room. I didn't have time to use either since I was busy with my conference. I did partake in the lobby bar. It opens from 6:30 or 7:00 am for breakfast and 5:00 pm to 1000 or 11:00 pm for dinner. read more

See all

Four Point is always a great spot to crash for the night . I've stayed in their hotels all over the US. In my humble opinion, this is one of the nicest locations I've stayed at. The staff was really cool. The grounds were beautiful. Everything was very clean. The pool area was nice. The gym was very nice and I'm sitting area when you first come into the lobby was really nice as well. The rooms were very comfortable and well stocked. I stayed here for a total of three days and wish I could have stayed three more. I slept like a baby. read more

I was at this hotel for our family reunion and what a family reunion it was! Our 39th. Check in was a breeze. When I got to my room (with my blue light and Lysol spray) I was pleasantly surprised. No, amazed at how clean and neat the room was. Spotless. In order. I was very happy. My entire stay there was great. Front desk was always polite and helpful. I stayed Friday through Sunday brunch. I ate at the restaurant. They had options for a lazy vegetarian like me. Lazy vegetarian you say? I'm mostly plant based but if Auntie makes those beef ribs, I'm eating them. The buffalo cauliflower and roasted beet and pear salad was on point. My cousins loved the mac and cheese and the ham and cheese pretzel roll. I was drooling over that ham and cheese roll but did NOT partake. From the restaurant section to the bar. I saw a drink listed on the tv screen in my room called a Blackberry Bramble and I told my cousin lets order one. She said she didn't drink whatever type of liquor was in it. Lisa at the bar had no problem changing and serving my family with any changes they asked for. She was great. Lisa was the reason we returned the next night. Sunday brunch was good and plentiful. My brother, who is a chef, thought it was okay not good. No one was listening to him! We ate and enjoyed every bite. There were plentiful options. All in all, my family enjoyed our stay here and when I am in the Richmond area this is where I will be staying. read more

See all

My wife and I recently stayed here while making a brief trip to Richmond. The room was clean and comfortable, and the staff were very nice.

Some of the past reviews might leave one with the impression that the hotel was old and in need of renovation. That renovation must've taken place. Looked new. Smelled new. Found the room to be spacious with all the connectivity, charging solutions and tech you'd want-including what looked to be a new UDH TV. Place is awesome. Didn't try the restaurant, but it looked nice. Found the people to be courteous and very accommodating. We'll stay there again on our next trip to Midlothian. read more

OK very friendly but this place needs an update. Room was ok but needs a bit of work. Great location. read more

Four Points by Sheraton Richmond - Moon over 4 points - Venues & Event Spaces Near Me - Richmond, Virginia

Very nice hotel-clean and bright. Employees have been very friendly and accommodating. The rooms are spacious and nicely decorated. The only complaint I would have is that the walls are very thin. I could hear my neighbor talking clear as day. Otherwise, I would highly recommend this spot! read more

Gloria was amazing at the front desk. However the room smelled and shower was dirty. The room forsure needs repairs. read more

See all

My first time really spending time in Richmond for my nephew's graduation and I had a great stay at this Four Points. The ladies at the front desk were pleasant and explained everything well. The pool is indoor/outdoor and luckily the weather was great for some pool days. I had a great drink made by Nesha who was very pleasant to talk with. I just appreciate everyone's smile. It makes a difference when the staff looks like they enjoy their job. My favorite scenery was in the back. There's a small lake behind the pool that gives a relaxing vibe. read more

Four Points by Sheraton Richmond - Venues & Event Spaces Near Me - Richmond, Virginia

I've stayed in this hotel a lot over the past several years. It was originally a Sheraton but lacked the amenities you would expect in a full service hotel. A few years back they (rightfully) down graded to a Four Points. They have renovated, and it's not the worse renovation but certainly a lot of missteps (uneven wall paper, carpet cut improperly, bad paint)...but hey it's a Four Points. One of my pet peeves with this property for years has been the showers. More to the fact that when you take one the water gets all over the bathroom floor. They seemed to have attempted to fix it with a piece of plastic that now sits between the shower doors, but that was in vain, you still step into a small pond when you get out. For most this doesn't matter, for some reason it bothers me. At the end of the day it's the hotel that is eventually going to have some expensive repairs because of this. The rooms are always clean as are the public spaces. They really do a good job staying on top of the overall cleanliness inside and outside. The staff, I can't speak for the food and beverage staff but I can for the rest, are always very polite and accommodating. The other reason I choose here, there is an Applebee's in the parking lot so it is convenient for a night of drinking. All in all it's a decent hotel that has a staff in place that clearly cares. read more

I booked a 3-night, non-refundable stay through the hotel's website. I'm writing this review at 2 a.m. from my hotel room. This is the second night I've been unable to sleep well thanks to the paper thin walls here. This hotel deserves no more than one star. In my booking request, I wrote, "A quiet room on a high floor away from the elevator, please." Instead, I was given a 4th-floor room (there are 7 total), three over from the elevator, and it faces the road, which is a busy thoroughfare. The other side of the hotel faces a tranquil lake. I understand special requests are not guaranteed, but I checked in on a Monday and the parking lot has never been close to full during my stay. My first night, the neighbors left their TV on all night and all morning, til after the noon check-out time. They were listening to the news. I know this because I was, therefore, also listening to the news by default. The channel never changed. I assume they were sleeping with the TV on, as some people do, but I cannot sleep with TV noise. That next morning, I called down to the front desk to see if they'd be checking out that day. They were, so I didn't change my room, but that day was a total wash for me because I was deliriously tired. I didn't do anything productive, other than a yoga class to de-stress from this hotel. Now, a new family is next door. I think it's a family of four, with two teenagers. I've yelled asking them to be quiet (when their noise woke me originally), and I've heard them wondering among themselves where the request came from, but it hasn't made them adjust their speech volume, so now I have some music on to tune them (and their TV) out. In addition to the paper thin walls, I don't trust the basic cleanliness of the room. I noticed a cracker underneath the TV section, and it's still there after a secondary clean. The vent in the bathroom is coated in thick dust. The floor near the entrance is sticky. Also, the shower has dripped for the duration of my stay. I've been keeping extra towels under it to lower the volume of the water hitting the drain. The AC also sounds stressed each time it kicks on. Oh, and the doors to the rooms slam each time someone doesn't manually shut them. In the process of writing this review, I called the front desk again and reiterated the frustration of my horrible room placement. The night auditor's response made me think it's a comment he hears often. I worked front desk in college and his blase tone gave away his feelings beyond the apologetic sentiment. He offered to send security up to tell them to be quieter, but I told him I doubted they were even being really loud, so no thanks. He then offered free breakfast (because, no, breakfast is NOT free here), and I told him I doubted I'd actually be awake for that. I told him free breakfast isn't enough, so he asked what I wanted. I told him I wanted my money for a night back, and he said that's not possible since I paid in advance, but he offered me 4,000 points toward a future hotel stay elsewhere. I understand this hotel was recently renovated, but like others have said, a coat of paint doesn't make this place suddenly nice or even comfortable. The lobby looks nice. The photos of the rooms look nice. But my experience has not been nice. I'd never recommend this place to anyone, unless they were a super heavy sleeper. They might do okay here. As for me, I'm sure as heck not looking forward to my commute back home tomorrow and will be relying heavily on caffeine to get through the day. read more

See all

If I could give a negative I wish it were possible. Cause this establishment deserves just that. So I go to this location for business. Their real busy at the time. Anyway, it's my turn and I walk up to the front desk clerk. I wish I had've gotten her name but I didn't. I only asked a question so if you don't want to do your job properly and professionally then maybe you need to find other employment elsewhere. I don't care if you're overworked that's not my problem. You took this job to work with the public therefore regardless you need to be professional and courteous to all your customers. So it wasn't like I was asking for much. Anyway this was a middle aged light skinned woman with short hair. I will never return to this location they can't get their employees to be professional and NOT rude then they don't need my business or the business from people that associate with me. read more

The staff is wonderful. Had an awesome stay and was given every accommodation possible. Ate in the restaurant and had a few drinks in the bar and the food was great the drinks were awesome. Had a lot of fun in the pool and it's a wonderful indoor outdoor pool. We will be coming back!!!! read more

Way over priced, walls are paper-thin, you constantly hear other guests. Our TV had weird steaks across it like those old crt TV's. Our heater smelled like it was on fire and breakfast is 13 dollars a person. Blinds did not completely shut. There was a weird smell in the hallway. Will not be staying there again. Many other hotels offer a room much nicer and cheaper with a good complementary breakfast. read more

I brought the whole family along for a trip to visit Old Dominion and we stayed here for over two weeks in July. What made our experience exceptional was the warmth and personality of the staff. The front desk has a stellar employee in Sakayi who always greeted us with a smile and made sure we had everything we needed from a crib for our 2 yr old, to towels, and always with a smile and always so attentive. You do get a complimentary breakfast (7/10) and we were graciously attended by Aquila. We looked forward to talking to her when my wife and I would go down to the restaurant for our bfast. Justin is the maintenance technician that I spoke with on occasion and he was always friendly with my kids and I even told him that the place wouldn't make it a day without his reliability (he is who I saw cleaning the pool and he also provided us a new safe). The cleaning staff was also so kind and so attentive so I wish to highlight Ramona, Yesenia Bonilla, and Evelyn Vargas who truly made our stay that much better by being attentive and so warm hearted to my kids. Hotel management has done an exceptional job in hiring these folks and I wish to visit stay here again. read more

My mom and I stayed at this hotel while I was in town last August, and the staff and management were so nice! The room was clean and well-stocked with towels and washcloths, which says a lot as we went through quite a few due to a recovery from surgery. Not only did the hotel help us get around town with their shuttle, house keeping gave me roses and wished a speedy recovery. I will definitely stay here again the next time I am in town. read more

Four Points by Sheraton Richmond - Flowers from House Keeping, to cheer us on! - Venues & Event Spaces Near Me - Richmond, Virginia

Picture if you will, a weary couple traveling with their Jack Russell Terrier on a road trip from Philly to Key West. They made an overnight stop at the Sheraton Richmond Park South Hotel at 11:30pm on Friday, June 27. After settling into Room 256 the following conversation took place: Me: "Bone under the bed..." My Wife: "No way; you're disgusting." Me: "NO NO! THERE IS AN ACTUAL BONE UNDER OUR BED!?!" We were traveling with our Jack Russell terrier and obviously had been given the "dog room" because our little guy was going crazy sniffing every inch of the room. His terrier instincts kicked in and he went to ground under our bed and led me to find a disgustingly dusty bone that had been overlooked by housekeeping. Since it was very late & the front desk was an unorganized mess we decided to tweet a picture of the bone and ask @spg for assistance. As per normal @spg responded immediately, to apologize & help us with the situation. We were told the manager would be in contact the next day. Upon check out we were asked if we could wait a bit longer until the duty manger arrived to discuss our issues. We declined stating we were on a tight schedule and we could not wait to leave. We finally heard from the duty manager the next day and she offered her apologies as well as a few goodwill gestures including SPG points. Observations During Our Stay: 1.) Hotel is in desperate need of renovation 2.) Dirty Carpets 3.) Elevators & hallways reeked of pot. 4.) "Club Lounge" was a joke. There was a TV missing from the wall! We were told breakfast started at 6:30am. There were continental items available: cereals, fruit, breads & pastries, but no hot option. 5.) No carts available to assist with our luggage at 11:30pm. Seriously? Although the front desk manager offered to help us with our luggage. 6.) Disorganized check in; found 3 staff members talking amongst themselves before even acknowledging my wife standing there. 7.) No mention of an SPG welcome amenity until we asked; and when we did we were given points & Club Access. 8.) Malfunctioning card scanner further delayed the already long check in process. This experience is just another gust of wind in the sails of our ship sailing away from SPG properties. We've been loyal to SPG since 2003 but we're beginning to see bluer waters at other hotel brands. read more

Four Points by Sheraton Richmond - We've got a bone to pick with SPG - Venues & Event Spaces Near Me - Richmond, Virginia

The employees here were very friendly and accommodating! We ate in the bar and had a wonderful Salad with arugula, beets and goat cheese as well as excellent fish and fries! The potstickers were also wonderful! Bartender was wonderful, friendly and funny! We left an item in the room when we left and didn't realize it for a couple hours. They were accommodating and so helpful to agree to send it by Fed Ex. Would stay again! read more

While it seems that there are several bad reviews, I can't say I experience the bad service and "paper-thin' walls that other people talk about. Considering the low cost, the rooms are clean and comfortable. And the service from the front desk to the restaurant have been nothing but courteous and professional. The breakfast buffet is very good with a basic selection of hot and cold dishes. The property itself backs onto a small lakes with a few walking trails and places to relax and enjoy the weather. The beds are comfortable and housekeeping is excellent. The location is close to highways and about 15 mins from downtown Richmond. Overall a nice spot at a right price. read more

I stayed at this hotel while traveling on business. The room was fine. Relatively quiet, although I did hear frequent door slamming early in the morning (around 7:00 a.m.). Bed was comfortable. The climate control system was a bit tricky. There are controls on the unit (that don't work) as well as a control panel on the wall. Took me a while to figure out the system and get my room to a comfortable temperature. It was evident that the hotel had undergone some upgrades recently, but it looked like they cut corners on some of them. For example, the closet door was sloppily painted and stood out like a sore thumb against the rest of the décor. Wasn't a deal breaker, but it made me wonder what else they may have cut corners on. The bathroom was spacious with a large, modern, glass shower that had a wide nozzle and strong pressure. However, I was disgusted by the dirty footprints on shower floor (Good thing I pack my own cleaning and disinfecting supplies when I travel!). The sliding glass shower door didn't close all the way (by design) which led to a very wet floor, post-shower. Also, the hot water in the sink came out a translucent white color.... Weird. The primary reason for the low rating of this hotel is an incident that I experienced at breakfast. When I checked-in, I was told by the front desk clerk that breakfast would be from 6:30 am to 10:30 am. Since he never mentioned a fee for it, I assumed that it was included in the stay. The following morning, I arrived downstairs in time to have a quick bite and still make it to my meeting on time. I fixed myself a plate and as I got ready to sit and eat, one of the wait staff (a skinny white girl with straight, bleached blond, shoulder-length hair) started interrogating me. She asked me something to the effect of if I was supposed to be dining here, followed by did I have a ticket (she never said what for), was I a guest at the hotel, who I was there with, what I was there for, etc. It was both embarrassing and infuriating being stopped and interrogated by this child. Not to mention, it was way too early in the morning for this foolishness. Adding insult to injury, she told me to wait there while she while she got someone named Sam, who I assumed was her manager. I stood there feeling like a criminal for 5-10 minutes, but she never came back. I finally spotted her setting up a table and I asked her how much longer I had to wait for this Sam guy to come out and resolve this situation. She looked at me like she had never seen me before and said, "Huh?". I reminded her of the conversation we had JUST had 10 minutes prior and she mumbled something like, "Oh yeah, let me get him" as she scampered off. Turns out, Sam was just another member of the wait staff. He was unaware of the confusion, and invited me to sit down and enjoy my breakfast. By this time, I was furious! Not only was I embarrassed and humiliated, but now I was also late for my meeting. I asked to speak to a manager. The front desk manager, Monica, was prompt and professional in addressing the situation. She thanked me for calmly and politely informing her of the situation. She also refunded one night of my stay and offered me breakfast, on the hotel, for the remainder of my stay (which I declined). It was only then that I understood that breakfast was not included in the stay. Not a problem. Had I been informed of that (instead of being interrogated like I'm at Gitmo or something), or handed a bill for my meal, I would've gladly paid whatever was required. But never once did the waitress mention anything about paying for the meal. Instead, she asked me everything BUT that! 'Who am I there with?' 'What am I there for?' What does any of that have to do with paying for food?! That kind of treatment was unacceptable. I work for a Fortune 50 company and I booked my business trip through our company's internal travel website, which had this hotel listed as a preferred lodging option. I will be notifying my company of the way that I was treated during my visit, as well as encouraging them to remove this hotel from the company's list of preferred hotel providers. I would hate for another of my colleagues to be treated with the same indignity and disrespect that I experienced. read more

Hello It is to my dismay that I have to send this email. First I would like to acknowledge Monica, she did a great job at check in... very professional knowledgeable about the hotel made me feel very welcomed. I was in room 212 upon walking in everything seemed fine. However the bathroom is falling apart. The housekeeping and maintenance team should all be FIRED. It's ridiculous and if I was the GM of this hotel I would be embarrassed . I'm selling rooms that are falling completely apart. The AC unit in room 212 says 60 however it was hot has a hookers pu**y on a military payday... I called down the front desk to request a fan the night person started they didn't have any!!! The room next door had a dog barking allllllllllllllllllllllllll night long I mean allllllllllllllllllll night long. The night person says they sent security up... clearly nothing changed the dog still barked all night long. After no sleep I decided to check out at 6am this morning. The young lady that checked me out was DRY... no good morning... didn't asked me how was my stay. NOTHING Just DRY.. where are you all finding these people. OVER ALL MY STAY With you all was some Cramp..COMPLETE CRAMP. I will be reporting this to hotels tonight's and Starwood It's a cramps hotel... makes my skin crawl just thinking about it. read more

See all

Fantastic staff and an excellent stay! Four Points by Sheraton always has my money. They have the hotel sector marked out! I did not experience anything negative. The staff is friendly. The only thing I noticed was the ice machine on our floor was out, but I just went to the next floor. Rooms are clean and service is impeccable. Recommend. read more

This is my second time to stay at this hotel for work and my experience each time has been an okay one. Service: The staff is very friendly, helpful, and attentive. The staff in the restaurant for breakfast is great and very quick. The bar tender was very friendly as well. My experiences with the front desk staff have been good for the most part. I did ask for assistance on booking transportation at 4:30 AM and needed some recommendations that I had a challenging time getting. Accommodations: One time my bed had something very odd under the sheets, like a knot of hair that never got removed with house keeping which did gross me out a bit. I had an issue with a shampoo pump, which I reported but never got fixed. I ended up getting a small travel size shampoo, which I was content with. Either than that, my room has been very clean which I appreciate. Parking: Plenty!!! No problem there Food: I have only had the breakfast which is good but for how expensive it is ($13.69/person) I would think they would switch it up just a little bit. Maybe Waffle Wednesday with a simple waffle bar to spice it up a bit. read more

stayed here with my boyfriend & I, due to covid pool (very small) gym, and buffet was closed. Room was very nice minus the super thin walls but Mark, the guy who checked us in had the BEST customer service skills and was very informative and so so welcoming. He made a decent hotel feel like a great one. I would stay again because of price but when they ask if you wanna have a lake view for an extra $10, decline. It's a small green pond behind them, can't even see it because of trees. read more

We had our End of the Year/Christmas party here in December of 2019 and had the best experience with their catering staff and facilities. Not only was the staff accommodating to any needs of my coworkers, but they were pleasant to be around. I would recommend holding a party at their hotel any chance you get. Will definitely be returning! read more

Super clean and comfortable hotel in a great location. Will likely be my go-to hotel when I'm in the area for tournaments, etc. The staff is extremely friendly and courteous and you can't beat the rate...especially the rate w\ breakfast. There are many great restaurants and stores within a close radius. Excellent value! read more

This is a very convenient hotel for me to stay in when visiting the Richmond office for work for several days, as it's only a few blocks away from the office. That said, I will still look for other hotels the next time that I come visit. After I got off work today and arrived at the hotel, I went to ask the front desk if there was a room service menu, since I hadn't seen one the past couple nights I was there. I asked a light skinned lady if I could get the menu. The dark skinned lady working at the front desk rudely interrupted and said, "it's in your room." I felt offended that she was so rude and I wasn't even talking to her. I asked the light skinned lady where it's located since I couldn't find it the past couple nights. She responded that they actually don't keep the restaurant menu in the hotel rooms and that I can get it from the restaurant or online, call in, and pick it up. As much as this hotel is convenient, I will not recommend it to my other coworkers. I will let them know that the dark skinned lady at the front desk was really rude and wasn't even correct. read more

Very excited to stay at this Sheraton. When I made reservations I indicated there were 3 people and asked for a cot. When I arrived the front desk folks were very friendly. (Probably the best feature) when we arrived cot was not set up yet, (not in the room) there were not enough towels (no floor towel) (but they brought everything right away) however the comforter's edging was shredding I could have hung myself with it. shower is set up so water leaks all over the floor, peeling paint on the ceiling, lights don't all work, ice machine isn't working, kids screaming up and down the hall and it was a super expensive room. No internet. We have 2 nights of this. read more

See all

Easy booking for one-night stay. I was automatically signed up for the "Preferred Guest Program" when making the reservation over the phone (without my knowledge or consent). When we arrived, I was told that we were upgraded to a "lake view room, free of charge," which was a nice gesture. This pleasant surprise set expectations high; the remainder of my stay did not meet these expectations. Room 430 looked to be recently renovated, but they must not have finished the product. The bathroom ceiling a large hole with moldy tendrils of drywall hanging. Mold also grew around the sink and in the corners of the shower. The room was sloppily painted; the closet door had clearly been closed and repeatedly opened with wet paint causing large the door to stick when opened. We could hear every interaction happening in the hallway. We ordered breakfast to the room. Unfortunately, the food delivered was not what we ordered and arrived without utensils. We initially called to have utensils delivered, but after thirty minutes cancelled the order. Thankfully, Savannah removed it from our bill. Service at the bar was no better. We stopped by for a preprandial drink and asked to see a wine list. The bartender said the hotel did not have a list, and our choices were "red or white." We had to press a bit to hear what varietals were offered before making our decision. The bar was empty, yet we felt like an inconvenience. We did not order entrées; the fries were previously frozen. While our trip in total had us considering extending our stay another night, our experience delivered such an experience that we talked about it the whole drive home. Edit: Two days later, I received a call and electronic mail correspondence from Monica at Sheraton, who informed me that my card was refunded for the stay and specifically apologized for the bar experience, the breakfast experience, and the condition of the room. The initiative is much appreciated, and while we are still inclined to skip this location, we are more likely to give other Sheraton hotels another chance. read more

Stopped in for a drink and looking for only one drink in particular, The Stevie T. Unfortunately the ingredients weren't in stock . Bummer. The bartender namesake of the drink was there and is always an awesome guy. read more

I had to stay here on two separate occasions for work. My next time in Richmond, I won't be staying here a third time. Lobby: this was the only nice thing about this venue - newly remodeled lobby. For first timers, the check-in desk is to the right. There were no signs. We arrived late so and no one was manning the desk, we didn't know where to go. The desk has high panels so we can barely see the person checking us in. Business area: located in the lobby, pretty convenient with two computers available Front desk crew: meh. The TV in my room was not working and I repacked everything and went down. (The phone in the room wasn't working either!) Instead of giving me another room like I'd asked, she told me to go back up and she'll send up the maintenance man. Argh. Elevator: has view of a nice lake...but was kinda smelly Rooms: where do I start?! In general, very poor construction work, with chips, dents and caulk marks almost everywhere you turn. The shower door did not stay close and water leaked everywhere (happened to me as well as multiple coworkers). The walls are very thin so I heard my neighbors entire conversation at 1am. The colors of the rooms did not give an uplifting feel. Made it feel kinda spooky, actually. On my first trip, the hallway was filled old sheets and comforters. I didn't mind it while I was walking out in the morning. However, when I came back after work at 6pm, they were still there! Yucks. No more for me. read more

I came here for a business trip ... it's a great location, close to restaurants, malls etc. Right on a main road so you can't miss it but if you aren't from the area watch out for the crazy u-turn to turn into this hotel. The hotel has so much potential with a great outside walking/running area that boards a pond and the staff is very polite and helpful. However, as nice as the staff could be it does not make up for all the unplanned issues I experienced with this hotel. At first I was given them the benefit of the doubt but they struck out ... Strike 1: I checked in and was notified that there is no water currently and they were not sure when it would be back. Strike 2: I was placed in a room that was super nosy due to all the construction and possibility being next to the whole buildings AC units (they did switch my room so this can be half a strike). Strike 2.5: Next room I was switched to I couldn't open the door from the inside of my room so maintenance had to come fix it. Strike 3: One night I came back only to find that housekeeping did not touch my room and they couldn't explain why. I think the Sheraton has great potential for 4 stars but needs to work on all the little things that added up during my stay. read more

The lobby is well renovated. The rooms are cheaply renovated, with cut corners and sloppy work here and there. Trim doesn't quite fit, new flooring has gaps at the walls, etc. They meant well and it was overall OK, I guess, but if they don't really want to treat the rooms with care, I'm not sure if we should bother to. The pet policy online is a bit scary and draconian ("YOU MUST CALL OR YOU MIGHT NOT GET A PET ROOM AND MIGHT NOT BE ABLE TO CHECK IN") but when I did call, all I got was a shrug, it was supposedly not a big deal after all to bring our dog with. Extra star: Friendly service in the bar. read more

I would give this place a 3 but the front desk is just so rude. 2nd time here and am here now and there are some problems with the group booking and individual booking. They will not give some of us breakfast vouchers but will give them to others even though we were given them last month. If you can get a good price is a pretty decent hotel. Except out AC unit rattles and makes a very loud noise. Usually clean but the housekeeping staff is loud rude and shampoo/soap dispensers are never filled. My shower door is broken and water went everywhere. The area is very convenient to shops and restaurants. So if you can get past the rudeness and the laziness and get a decent room it's fine for a one or 2 night stay. But I'm never coming back. read more

2 word sentence review: Complimentary water. Nice staff. Decent lunch. Starbucks coffee. Good stay. read more

Great stop! Desk great and June I the bar makes great Manhattans. Food is better than most bar foods!

my family and I have been Mariott members for over a month and are on our way to Titanium level, and this staff was BY FAR the WORST we have ever had the displeasure of dealing with, the lady was rude and asking why we didn't pay the assumed rate of $120.00 instead of what we were offered by our status and discount ($57.00) and then proceeded to mistreat my mother who has been faithfully nice to all establishments. Me and my family going as far as making it easier for cleaning staff by doing HALF OF THEIR JOB for them before we check out! And then this same RUDE employee made a snide comment about seeing my service dog on camera, and was just overall VERY rude,intrusive,and attitudinal to my ENTIRE family. We're travelers who give our best foot forward and keep a kind heart with strangers but after a long day of work, and being caught up in the rain, this was NOT the treatment we were looking for. On top of that, we as Gold members are legally entitled to a free upgrade,with our contract. Not only did she and another rude coworker deny us the upgrade,but threatened to wrongfully terminate anyone else who tried to do so. They can get in trouble for that (as heard from corporation) DO NOT GO HERE. I had better treatment from strangers in the parking lot!! read more

I LOVE this hotel. It was one of the first I stayed at in Richmond, and I was overwhelmed when I realized my dog was not only welcome, but treated nicely! We had a room on an upper floor, our dog was allowed to stay in the room with us (of course he enjoyed the king sized bed) and we even got a doggie goodie back when we checked in. I like a good Sheraton because they have california king beds and really comfortable duvets. Our room had a nice sitting chair, and a desk as well as a spacious bathroom. Everything was really clean (even though they let dogs stay there!) and nicely appointed. I also really liked the grounds around the hotel- lots of grassy areas to walk your pooch. There was a pool too that was half inside and half outside, which was kind of trippy... and they had a hot tub that was clean and nice. When I stayed there there was a wedding in the evening but it didnt really bother me... and when I went down to the pool there were a bunch of people in there but that wasn't a big deal either. Seriously, sometimes I wish I was staying at this hotel instead of at my own house, that's how much I liked it. I've recommend it to everyone in my family who has come to visit... read more

First of all the staff here is very nice and by no means do I feel as though they are to blame for the downfalls of this hotel. I booked this hotel because it was a 3.5 star rated hotel, however it did not live up to expectations. Pros: very nice shower, great bed, staff allowed me to check in exceptionally early because my room was available without a fee Cons: upon arrival nothing was plugged in- lights, phone. The pool first of all had at least 8 frogs in it and the lining of the pool absolutely needs to be fixed. That was not a pool I'd ever get in. When I asked for more towels I was brought one and informed it was the only one left because everything was in the wash. Here's the kicker though- there is construction going on on the top two floors. At 9am I was woken up by very loud drilling above me which continued all through the day til 5:30pm. I finally made a complaint to the front desk where I was given a free meal at the restaurant due to the inconvenience. The food was sub-par at best though. Finally, the room itself was very bland. No artwork or fixtures which is not a huge deal to me however my partner is in the hotel business and found this to be odd and dry. The Four Points by the Airport is a better choice despite the lower rating you'll find online. read more

Beautiful, comfortable hotel with very friendly staff. The hot, delicious breakfast buffet is one of the best for a hotel. Wide open spaces and beautiful views of the manicured lawn and body of water behind the hotel. The only thing missing is a bellhop to assist with the luggage cart. I will stay here again on my next visit to Richmond. I highly recommend this hotel. read more

Four Points by Sheraton Richmond - Delicious, fluffy omlette, crisp bacon, flavorful breakfast potatoes, fresh fruit. Breakfast of champions! - Venues & Event Spaces Near Me - Richmond, Virginia