We were assigned to this hotel for a soccer tournament that my daughter had to attend in nearby…read moreMidlothian. As Hilton members were used to some of the perks that come with diamond member status and we were still able to have those based on booking with our group block. That was a total plus! The lobby for big events like this is hopping with energy and people visiting the bar area or the breakfast area. The open air pool is super convenient for the teams who need to relax after a long day playing on the turf. The rooms are perfect for two people. Any more than that would have been cramped in the double beds but they were super cozy and comfortable. I thought the water smelled a little bit musty, but there was lots of counter space for all of the cosmetics and jewelry my daughter brings with her. We got new fresh towels everyday and our beds were made up nice and cozy for when we crashed after a long day. I had a mischarge on my bill that I noticed upon checking out and the woman at the reception desk was super helpful in getting that charge expunged from my bill. I also had bought ice cream for all of the team and the people behind the desk were nice enough to keep it for us in their freezer facility so we wouldn't have to waste it. I don't know if we'll ever be back at this hotel, but for the time being and the four nights we stayed here it was perfect.

Conference Center Review: I attended the Richmond Tattoo…read moreFestival here and must admit, it was pretty well set up. Although there were a lot of people, the tickets were sold in waves so it didn't feel too crowded. Restrooms were kept clean, hotel staff were on site to make sure all was going smoothly, and the event organizers and team did a good job to keep people safe. I really appreciate the golf cart that took us to and from the furthest car parks right up to the event site.

Very short stay for a lacrosse tournament weekend. I stayed in the separate building - the one that…read morehas turrets on each end - that was behind the main building. When arriving, check in first before unloading all your luggage in case you're assigned a room in this separate building and have to drive around. Parking is nearby. I had a king room. There was an apartment size fridge with a small freezer, and microwave. Coffee marker, coffee and teabags were in the room. Floor had been updated to wood laminate. One side of my room had a brick wall, another had stone. Window looked out onto the pool. Bathroom amenities included bar soap, shampoo, conditioner and body lotion. There were 3 each of hand towels, washcloths and bath towels. Water pressure in the shower was pretty strong but the toilet was sluggish. The only outlet in the bathroom, where I could use the blow dryer, didn't work. Reported it to the front desk but they hadn't fixed it by the time I checked out. My room was right next to the building entrance as well as just around the corner from the ice maker. You have to swipe your room key to get into the building so whenever someone swiped to open the outside door, it sounded like it was MY door that was being swiped and someone was about to walk in. I didn't feel very safe in my room. Walls are thin so I heard conversations in the hallways. I heard the ice maker being used quite a lot in the morning (not at night tho). Otherwise, my stay was relatively quiet. I was lucky that I didn't share a wall with any neighbors so all I got was door and hallway noise and the ice maker when it was used. Bed was as firm and comfortable for me. Room temp had been set at 69F when I arrived and I never changed it. AC noise didn't keep me up. Breakfast was a buffet and free. It's located in the main building so I had to walk outside to get to it. Not a big deal unless the weather isn't ideal. Breakfast had basic hot and cold options (scrambled eggs, sausage, oatmeal, cereals, fruit, yogurt, pastries and bread, coffee) except I never saw juices of any kind. The hotel is set off from the main road at the end of a street and not easy to find. One landmark to look for is Seoul Restaurant. The hotel is at the end of the side street that runs next to this restaurant. The only hotel staff I interacted with were at the front desk when checking in and out. Both were professional and really helpful. Some older reviews mentioned a smell in the hallways and I didn't notice anything like that. I do think the hallway carpet needs to be upgraded as it's dark and dated. Overall, my short stay was fairly comfortable. My room was fine, I slept well, I really liked having a fridge and microwave in my room, breakfast was free and the staff were helpful. I didn't like the location of my room which was next to the building entrance. I'm an older woman traveling alone and I didn't feel quite safe in my room where I could hear the outside door opening and closing constantly. I would've asked for a different room if the hotel hadn't been completely booked. I'd stay here again, just in a different room.

Horrible experience here!…read more Air conditioner didn't work properly. We were told it was "switched out ". Still ran 24/7 without cooling off the room. Came back to the room today at 10:15pm after being gone since 9:30am this morning. The door to our room was OPEN. We have no idea how long it was open or who may have gone into our room since 9:30 when we left. Huge safety issue. I certainly hope that you will ensure guests feel SAFE and comfortable at Best Western Governors Inn Midlothian moving forward. We will not recommend this hotel nor will we stay here again. The air conditioning was one thing, but to come back from being gone all day and the door to our room was open is another level of poor management. Perhaps housekeeping should make sure the rooms are secure before taking their smoke breaks.

I forgot a leather jacket in the closet at this location--it was stolen. I called the manager /…read morecorporate and ultimately filed a police report, but I did not get any real assistance from anyone. I do not recommend this location--the employees are unpolished and trashy, and it's in an unsafe location in the middle of a shabby parking lot.

Updated review, we enjoyed our stay. The room was nice and updated. Bathroom and beds were clean…read more Over all the rooms are quiet with some hallway noise. Each room has Hilton app functionality for the door lock and in room TV. The only complaint is the pillows were kind of flat. But, you have four so we just stacked them. This location has a nice breakfast bar with waffles, yogurt, pastries, cereals, hard boiled eggs, and a rotation of hot food. There still isn't a pantry at this location for quick toiletries or snacks. Also, there are close locations to pick up convenience items but not a quick walk. The staff is always friendly. There are limited hotels on this side of town but you can't go wrong with this location.

Definitely a hotel I would stay at again. The rooms were clean and quiet. We were at the end of the…read morehall on the 4th floor. Breakfast was just okay to be honest. Located across the street from a hospital, but we never heard one siren the entire time we were here. Deborah Winans, the woman who checked us in, was great! Very nice and helped get us into a quiet room.

The staff is so friendly, room and building itself is immaculately clean. Urusula was particularly…read morehelpful accommodating our needs. Traveling alone with a 9 month old baby has its challenges but this hotel was a bright spot of our trip. They made things easier

Looks nice. I had to stay here for an event so didn't pick this hotel. The conference room rate was…read more174 so very affordable. Hotel looks nice from the outside. Parking lot had plenty of spaces that are only a short walk from the entrance. Check in was a breeze. I did the mobile check on the morning off so everything was done before I arrived. They have the digital key option but I prefer a physical key card. After getting my key card I went to my room. The room was clean but a little dated. The closet was uncomfortably short for my liking. The room came furnished with a mini fridge, microwave, and coffee maker. They only do room cleaning every other day and since I only stayed for 2 days I didn't need to use it. Over all a nice place. They have a pool and exercise room. I didn't have time to use either since I was busy with my conference. I did partake in the lobby bar. It opens from 6:30 or 7:00 am for breakfast and 5:00 pm to 1000 or 11:00 pm for dinner.

Four Point is always a great spot to crash for the night . I've stayed in their hotels all over the…read moreUS. In my humble opinion, this is one of the nicest locations I've stayed at. The staff was really cool. The grounds were beautiful. Everything was very clean. The pool area was nice. The gym was very nice and I'm sitting area when you first come into the lobby was really nice as well. The rooms were very comfortable and well stocked. I stayed here for a total of three days and wish I could have stayed three more. I slept like a baby.

Pros: it's clean! And relatively affordable. Cons: a bit…read moreoutdated. No frills, but you get what you pay for. My biggest gripe was that there was no hot coffee in the morning at 7:15 when the breakfast was supposed to be served at 7am. The coffee from the night before was all that was there. Hot coffee is essential!

place was awful, receptionists were all rude and unwelcoming. bathroom was gross and shower had no…read morepressure. Who puts the sink outside of the bathroom. The elevators were also so so slow. Overall, I will never return it was an awful and horrendous experience. I wish I stayed somewhere, matter of fast, anywhere else. IT SUCKED!

We went here for our 2nd and last time this past weekend. Cheap, as things go, but you get what you…read morepay for. Last year, a broken toilet. This year, a broken sink, pee stains on the blanket, and something yellow on the towels. Very few people are actually around to help you. It was mostly empty, and now we realize why. We won't be back.

Two stars were awarded because the person that worked the night desk was very kind, upon my…read morearrival. He explained that he was hearing impaired. I have trouble with accents and upon my check in, he was very patient. It was very late and there was a sign posted that there were no vacancies. I had registered/ paid online. The parking lot was bright. It was easy to see at night. The lobby looked decent: I was not looking for a 5 star hotel - nothing extraordinary. The last time I stayed at a Wyndham hotel, the hotel was clean and nice. The breakfast included yogurt, fresh fruit, waffles, coffee, cream cheese. The tables were bussed, except for one. Upon entering the room, the bathroom was worn but it looked ok. Someone had dropped change on the floor in the bathroom ‍it wasn't swept up. The towels looked clean. I booked a double Queen because it was all they had left: I had initially requested a single room, but that room was in a sketchy neighborhood. I noticed the smell of cigarettes and weed in the hallway: not overwhelming, but it was noticeable. I was in a non- smoking room..but it smelled stale. The linens looked clean, I noticed that the linens had small burn holes in them?? I awakened the next morning, itching intensely. I had been bitten in the nigh bu God knows what type insect. I had a checkin on the evening of the 13th and was supposed to stay until the 15th. I couldn't stay. I left room 112, in the early evening of the 14th. I am so completely upset at paying for the privilege of risking my health. I'm from out of town and a visit to the doctor will cost $100, just to go to the ER. I'm trying to treat the bites with OTC Hydrocortisone cream and Benadryl. The welts are very sore and angry. I cannot recommend this hotel. I am awaiting s call from the owner, Ashvin Patel and from the corporate offices of Wyndham. I want both a refund and to be checked out by s doctor. If you have bedbugs, you shouldn't rent those rooms and expose people to disease. I'm really upset. I have welts all over my body. Today is 11/18/22.

The best price/value than any other hotel/motel…read more You get a lot more than expected; Full size refrigerator, microwave, sink, table with chairs, stove tops with a ventilator, and a laundry area in the building. Their cleaning service is once a week. I couldn't figure out how to use their laundry and cleaning services, so I didn't bother. Other than the appliances, the furniture, walls, bathroom, table, and the closet looked pretty old. There was also a heavy smell of cigarettes. You will notice it when you get back. They don't provide plastic forks/spoons. They also only give one toilet paper roll when you check in. Also, there was no comfortable blanket; there was a mattress, a pad that never stayed flat, and a very thin blanket with cigarette burns. I got two bed bug bites, even though I was expecting more because I ate there too. I also wished they had a computer area near the office. I had to continuously ask the receptionist (who was very helpful) to print things for me. I had a reservation for a twin bed, but they were all filled. I was given a queen one for the same price. Although it looked pretty small as well.

I had a reservation made weeks ago for 6/18/2026. I left work early to get there before the office…read moreclosed only to be told I didn't have a reservation on file. The guy at the front desk LIED TO ME. I knew what he said wasn't right because I had tomake a call to the company before arrival (InTown 1-800 type # from Google search) to get confirmation of the address for my reservation- no one said it was cancelled. After he lied to my face, I called booking.com and they confirmed my reservation was active and they hadn't cancelled it at all (which is the lie the guy at the front desk told me) and the agent with booking.com reached out to InTown Suites and someone messaged back (I got an email from InTown) that said my reservation was valid and active and for me to check in. By the time I got that email, it was past office hours and I was more than 30 minutes away, so of course I couldn't check in. My kids and I had nowhere to go because the guy at the front desk lied and didn't want to do his job. I bought the lie he sold me when he claimed I didn't have a reservation too. Absolutely dispicable behavior. Rude and unprofessional. He pretended to be on the pc checking for my reservation when he wasn't doing anything. My reservation was for a month long stay.