To celebrate my wife's last year in her 30's, we booked a stay here at the Iberostar Playa Mita…read more Unlike our previous trips to resorts in Cabo and Cancun, we wanted a more relaxing less spring break-like vibe...and that's exactly what we experienced. Our transfer dropped us off at the entrance to the resort where we were greeted by an employee who led us to the check-in desk and informed us that our bags would be sent to our room. Initially, the employee behind the desk was proceeding to book us into a room on the first floor. My wife is not a fan of the noise that generally accompanies being on the first floor, so she mentioned this to the employee who swiftly booked us a room on the second floor.
The resort itself is beautiful, very spacious and has tons of seating through out. Whether you want to be in the party area of the resort or prefer a secluded area where you can relax and read a good book, there are plenty of options.
For breakfast and lunch we enjoyed the myriad of food options available at the buffet; fortunately, I scored some very delicious ribs at the lunch buffet on one of the days. Unfortunately, the quantity of food options did not equate to quality and was quite inconsistent on a day to day basis. We dined at both the Mexican restaurant and steakhouse, which were both underwhelming (not sure how Mexican food in Mexico can be bad). If none of these options float your boat, there is also an Italian restaurant and hibachi.
Although the lackluster food quality made it easy not to overindulge; to ensure that we weren't unrecognizable after the trip, we consistently utilized the fitness center. There were machines, free weights, and cardio equipment available to get a comprehensive workout in. If you're into spa treatments, there is a spa next door where you can pay for massages and other services.
The overall customer service experience was good. However, I have to call-out and give extra kudos to one particular employee....Mayra from the Adelita Lobby Bar (one of our favorite places on the resort to enjoy a drink). From day one Mayra was very attentive and did a great job of checking in with us without hovering. One specific moment stood out to both my wife and I. Mayra overheard that we were celebrating my wife's birthday. Next thing we know, Mayra emerged from the bar area with a cute sized piece of cake with a candle and a mini balloon with a "J" on it (my wife's name is Janee). Mayra went above and beyond the call of duty to not only do this, but also memorized both of our names (which is not easy considering that we do not have traditional names). As long as we have our memories intact, we will never forget the bond that we built with Mayra.
Adrian (another employee that generally works at the Adelita Lobby bar), not only makes great drinks (you can see the attention to detail that he puts towards making a drink), but is also very personable. I love when individuals take pride in their work while simultaneously being professional. Our favorite bars on the resort, were the Adelita Lobby Bar, the Sunset Bar (literally the best spot to watch the beautiful sunsets), and the La Duna bar. I would strongly recommend avoiding the swim-up bar, which serves consistently bad drinks (very unfortunate considering how convenient it is).
If you're looking for a place to truly relax (if that's your goal), I recommend visiting Iberostar Playa Mita. However, I'm giving the resort three stars because management is adament about pushing a "90 minute presentation" that we declined at least four times because it felt predatory and manipulative (maybe they thought we were too inebriated to realize this).