Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

I have worked with a handful of insurance agents in the past and none have been as good as Pogos…read more He is the type of individual who does not provide five star service. He provides a presidential level of service backed by extreme knowledge of the product and services he sells. Recommending working with him is a must, in fact, one would be stupid not to use his services

Solid guy knows his job and knows it well . got Insurance the same day with the best rate and…read morequality coverage

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

yay! my new car is insured!…read more Seriously, the best insurance agency I've ever dealt with! I could not be happier with their attentiveness to details and the vast knowledge of the team. I've been a client of CalView Insurance for around 3 years now and couldn't be more satisfied. From renters insurance to auto and commercial, they have been my one stop for everything, But the best part was even if I couldn't go there physically, they would help me via phone like no difference. I've only had great experiences. Natalie is the kindest person on Earth, but the rest of the team have been the greatest resource for me as well. Thank you so much for helping me save money on monthly basis!

Jasmin was very helpful. I gave her the situation and she asked questions I normally wouldn't…read moreconsider. She looked into other ways to try and lower my payments and deductible. It took 2 days because my situation was a bit complicated (at least to me it was). Many insurance companies were giving me some sort of 14 day delay due to some BS California policy but Jasmin found companies that would get me setup immediately. I am very grateful.

Excellent work they are expert in insurance they explain everything they are passionate and patient…read moreand really good prices , Janet the owner is a genius I appreciate the attention I really recommend

Excellent customer service Janet is the best very affordable prices on the insurance one of the bestread more

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

I contacted United Direct Insurance Services because I was shopping for a new insurance policy. My…read moreagent, Nick, was very friendly and professional during our conversation. He took down my personal information, including my name, address, VIN, current insurance details, and phone number. He told me he would call me back within five minutes with a quote from Mercury and provide another quote later that day. Unfortunately, the follow-up never happened. Five minutes turned into hours, and hours turned into days, with no call, email, or update from Nick or anyone else at the agency. While I appreciated Nick's courteous manner and found him pleasant to speak with, the lack of follow-through was disappointing. When you're shopping for insurance, responsiveness and reliability are important. Based on my experience, this broker did not deliver on the service that was promised.

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.

I came in thinking it was the other progressive but regardless Mr. Ariel Rashimi still helped me…read moreout and got me my situation figured out.10/10 experience, highly recommend coming here.

I've always been hesitant to change my insurance because I've had it so long but I was paying too…read moremuch!! Kat really helped me feel comfortable with finally making the change. Best part is I have better coverage and saved me a lot of money! Awesome customer service! Thanks, Kat!

Evan provided me with excellent customer service. He gave me a quote via phone and helped me get…read morethe lowest quote. I will definitely be recommending people to come here! Thanks Evan. There regional manager Samuel Lozado is amazing ! He was able to answer all of my questions and assist me.

It's been pleasure working with Shana insurance over 2 decades…read more They are professional. Knowledgeable. Great customer service, Trust worthy, and so much more. My special thanks to Christine for her outstanding service. In my opinion she should become company trainer to train every agent in this industry.

Christine is really reliable, she has been great to us for more than 18 years. She is very polite…read moreand knows her job very well. Very professional and kind. I highly recommend them!

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.