You just don't get anyplace better for a fireplace than this. Everyone from the girl in the office…read moreto the salesman and manager to the installers everyone is so nice and knowledgeable . It is so appreciated in this world today to receive this type of service. Their prices are very competitive and reasonable with great financing options. This is by far the best fireplace shop in the area. I would recommend them to anyone shopping for a fireplace. They also carry top quality fireplaces and products. Thank you again Larry

Frank was efficient and friendly. He kept my place very clean as he worked and wore the plastic…read morecoverings over his shoes which I really appreciated. Frank even cleaned and fixed one of my fireplace doors that was off the track. $189 plus tax for a sweep.

Joel came within a couple of days of me calling him for a chimney sweep. He was thorough and…read moreefficient, and I would highly recommend him!

Joel came over this morning, 20 November 2023, as scheduled and on time. He was friendly,…read moreefficient, and thorough. I have had other chimney and firebox inspectors/cleaners come to previous properties I've owned, and they were slow to work, but quick to charge and find "needed" repairs. I feel that Joel's honesty speaks volumes about his character and the quality of his work. I highly recommend his services and will be calling on him in the future.

I had several different reps from different companies come and check out my chimney and even had…read moreone or two work on it. they claimed it was fixed and drove away with my money...same problem. called Empire and they came out and fixed my chimney right. some pictures on their website are of the actual work done at my house. these guys were great, very professional, and very friendly. they did everything they said they'd do. no surprises. i didn't feel ripped off in the end. it looks great and my problems are gone. thanks guys and thank you Empire.

From the owner: At Empire Chimney and Fireplace, we have been proudly serving homeowners throughout the greater…read moreBuffalo region since 2003. Additionally, our team is backed by more than 40 years of experience in the chimney repair and maintenance field. You can always turn to us for superior quality work, and we will even stay on-site for consecutive days if that's what it takes to get the job done right. Call or email us the next time you need to request a service for our chimney repair or restoration services.

The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

I foolishly had Clean Sweet Chimney rebuild our chimney when we had our roof replaced. It really…read morejust needed pointing, but I thought I would get it all done at once. They replaced the original brick with new brick---and we have had leakage in the plaster walls of my daughter's bedroom ever since. The plaster wall--which lines the brick of the chimney--is rotting. I asked them several times to come out to fix it. They visited once and claimed to have repaired it, but it did not fix anything. Now I have to find someone else to look into it.

We hired Clean Sweep chimney last year to re-point our chimney. I do understand that people were…read morebehind because of Covid, however they promised us it would be done in the fall. Fall came, and they told us that it was getting too cold to do the work and we would be the first one on the schedule in the spring. June came along and they still hadn't called us to do our work, so we contacted them and they said they would come June 23, however they wanted to use our neighbors property. The woman who lives there is only a renter and cannot give permission to use the property. We told them they would have to do all work on our property. After all this time, they called back and left a message that they were not going to do our work because they couldn't use someone else's property. No other company that we got estimates from even thought of using another persons property to go on to do work at our house. We have plenty of room on our property for them to set up their scaffolding, but my assumption is they are too lazy and want to pull their trucks into the neighbors driveway and work from there. I would never recommend this company. We have now wasted a year trying to deal with them

Great service, extremely knowledgeable employees. Our confidence in their work and know-how has…read morebeen invaluable, especially as we paid another (cheaper) firm few years ago which did not see problems with chimney and did not discuss solutions.

Extremely flaky. We have been waiting weeks to get a quote emailed to us and we keep calling-- it…read morefeels impossible to get a hold of them.

We had to have a Chimney rebuild done and chose Miller Masonry. Ken and Zach did a fantastic job…read moreand I feel like we have the best chimney in the area now. The guys were very professional and polite and did excellent work. They used scaffolding to access our roof (2 story) and were very safe and secure in their work. Hard working guys and I am very impressed in their craftsmenship. I would highly recommend Miller Masonry to anyone that asks.

We got our fireplace done 5 years ago. Couldn't be happier!!!! We just had our yearly service done…read moreby Jim and WOW what a great job, very professional, very knowledgeable... and a very nice guy to boot!! Looks brand new. Would highly recommend

After having some strong 2018 January winds our chimney Cap blew off…read more The weather conditions were terrible. I called many local chimney companies in the area with no luck of getting the Cap reinstalled. Luckiely a neighbor saw a Countryside Stove truck in the area. Being out of town I was able to make contact with Jim who was servicing a home in the area. Jim took care of the problem without hesitation in such terrible conditions. Thanks Jim. Note :Countryside Stove and & Chimney will be the place that I purchase my next gas fireplace without question.

We recently had our 27 year old fireplace replaced with a new one from Black Hat. It is gorgeous…read more The entire process was seamless. Paul our salesman was absolutely fantastic ! He was really helpful,knowledgable and a true professional. Bob and Brian the installers exceeded all expectations. The quality of their work and attention to detail was incredible. They truly are the very best at what they do ! The entire Black hat team was absolutely fantastic, and we would highly recommend them. They did an outstanding job !!

I've always wanted a gas fireplace. (Especially after The Blizzard of 2022 with all the power…read moreoutages!) Unfortunately two heating & cooling companies told me it couldn't be installed in my existing fireplace without completely removing my entire fireplace. So.. years went by. I accepted my fate... Then, on a whim, I stopped in at Black Hat Chimney! They showed me several models that would work and within a few weeks, it's installed and it is ABSOLUTELY GORGEOUS ! I wish every contractor would be like the Black Hat employees. Everyone is so professional, knowledgeable and nice. A GREAT experience and I'm writing this in front of my cozy fireplace..

I'm very disappointed by how unprofessional this company is and I highly recommend you hire any of…read moreJohn's competitors who will certainly be more courteous. I called John to inspect/clean the chimney. We made an appointment for 2 days later in the morning. He didn't show up, so I called him 20 minutes after our appointment time and he said he was just leaving another location - we moved the appointment to that evening. Again, he did not show up and I called twice. 45 minutes later, I received a text message from his fiancée saying that something came up and that I should call him to reschedule the next day. We rescheduled for the 3rd time to this morning. After 15 minutes of waiting again, I called and left yet another voicemail. This is ridiculous and no way to treat customers.

Very unprofessional businessman. Nasty and insulting via text. Also changed the price when he found…read moreout my husband's profession. I would not recommend him. Look elsewhere!!!