I've been going to Fox Eye Care Group in Greensboro at Friendly Center for about six years, and overall, my experience has been decent, not bad, but not exceptional. The staff is professional, and the doctors are friendly and attentive, which makes visits pleasant. That said, they do tend to run behind schedule, so even with an appointment, you might end up waiting longer than expected. They do accept walk-ins, which is nice, but if you're on a tight timeline, it can be a little frustrating. I recommend booking the first appointment of the day to minimize delays. On the plus side, I really appreciate that they're open late on weekdays (until 7 PM) and even offer Saturday appointments, which makes scheduling more flexible. One downside is having to fill out the same three pages of paperwork every year, especially since the online system doesn't always work and you get multiple reminders via email, text and calls (this can be annoying). If you don't mind a bit of a wait, they provide solid eye care and thorough exams. Plan ahead and bring patience. read more

I'm not happy at all with Fox Eye Care in Greensboro. I had my eye exam done in Mid march. Got scripts for both driving and reading glasses. This appt was done through the VA (Community Care). Had to take script to VA to fill, they mailed glasses to me 2 weeks later. Neither pair are good. They are both like looking through a fun-house mirror. Totally out of whack. Either the exam was way off or I got someone else's script. I ended up in the hospital for 6 days, had surgery, recovered at home for 6 weeks. So by the time I called them June 8th, they're telling me they have to charge for another exam because too much time has gone by. They refuse to take into consideration my surgery and recovery time. I'm so angry because now I have 2 pair of glasses that are completely useless!! I will never use them again! read more

What a terrible place. I waited over an hour for my appointment and when I politely asked how much longer they said my long wait is because I requested a specific specialist here. Makes no sense. I made my appointment online to see this doctor so I'm not sure why that should justify an hour wait time. The specialist I see here is actually good but the service at the front desk (unfriendly, not professional, making it clear they could not care less if I get seen today or not). I watched them be rude to other patients coming in as well. When I went to write this review, I was not surprised to see a lot of negative reviews. I just wish I had checked here sooner! read more

I have been going to Fox Eye Center for a number of years. My experience is always excellent. The doctors and front office staff are efficient and very kind and helpful. read more

As a Lenscrafters-adjacent optometry practice, Fox Eye Care has a somewhat mixed reputation though my experiences here over the years have all been fairly positive. Fox has wide availability and allows for online booking, which is certainly convenient. They tend to keep busy here, but during my most recent visit a few days ago, I didn't have long to wait past my appointment time before I was seen. My eye exam went quickly, Dr. Glosson was a straight shooter, and all of the staff were courteous. There were no billing surprises either, thankfully. Fox Eye Care is built for efficiency, and some may want a provider with a more personal touch, but if you are looking for a routine vision exam/updated prescription, keep Fox in mind. read more

It took 4 months to get an appointment, our appointment was for 1 pm, we arrived at 12:45. We use transportation so our rides are arranged in advance, so scheduled to be picked up at 2:15. we gave up waiting at 1:50 to be seen and left. They apparently have too many clients to handle in a timely manner. read more

Every appt runs about 45-60 minutes late. In the last three appointments I have waited at least 45 minutes just to get to the first part of the exam, then typically another 30 minute wait for the actual doctor. Ridiculous, learn accurate scheduling and stop making excuses. read more

I've been coming here for 8+ years... the service & wait times & pricing keeps getting worse yearly. They made an appointment with me for 10:20... I wrote it down as she said it. Then I get here she says 11...I finally get back there 11:40 They then tell me after starting the tests my insurance United Health Care isn't covered & I'm paying all in full. They overbook & have a staff that's lost. Also for being Covid times - there's many people way closer than 6ft read more

Good to go to for eye glasses but terrible for contacts. The optometrist is awesome but the lady who showed me how to put in contacts was terrible. I have never worn or put in contacts before so it was my first time. The lady had nasty long fingernails and her breath smelled like cigarettes. Totally unhygenic. I am better off watching a youtube video on how to put in and take out contacts. I called them back because I was shopping in the grocery store and I could read text of what was in front of me and I am nearsighted so the contacts made my vision worse. They also did not fit at all and made my eyes hurt. If I go back to try a different brand I am requesting a different contact instructor or asking a friend. read more

I've been a patient here for about 10 years. I typically always do a little waiting even with an appointment scheduled, but I like Dr.Jones and the location is super convenient so I still would return. However, today I walked out and vouched to not ever give this place another chance. I had an appointment at 3:40 and my son had his first eye exam (10 yr old) at 4:00. By 4:05 we were both seen in the first room where they dilate you and do the machine exam, then we were sent back to the lobby where 7 other people were waiting . By 4:15 I ask to use the restroom, but was told they don't have one (btw, this is a newly remodeled facility y'all). By 4:45 a man waiting tells the staff at the desk he had appointment at 4:20 and can't continue to wait and would reschedule. By 4:55 no patient has been called back to the doctor and no communication from staff on what the heck is the hold up. I finally tell them we are leaving because my appointment was 1 hr and 15 min ago, they lost a 10 year patient and a new patient. Left with eyes dilated and had to put contacts back on in the car. Not gonna lie, if they would have told us it's taken a bit longer, or thanked everyone for their patience, or just show some empathy for all us waiting so long I might would have rescheduled, but we'll go to one of the other abundance of eye doctors in Greensboro. read more

The worst Service I've ever received. The Doctors are rude and the staff that works up front are poorly trained and have negative attitudes. This place is just an accident waiting to happen. Don't be that victim "STAY AWAY" read more

Had made an appt. at Fox Eye Care / Greensboro. Sat in the reception area for 50 min before they finally called me back. Appt at 11, waited for 50min. First Gripe. Second Gripe. Saw the first tech for 5min. Had to then go back to reception room to wait for my turn again for the doctor. Finally went back to see the doctor about 10min later. Spent about 10min with the doctor. And that was it. Went to the contact room to get my contacts after spending 10 min with the doctor. Never saw him again. They were all done. Total of 15 min of work completed. Went to front to pay. Charge was 267.00 Last year I paid 218.00 Went next door to LensCrafter they quoted me 487.00 for my lenses. I told them I would just get them at CostCo for 180.00. Asked the folks at CostCo how much a eye exam would be through their off site doctor. 80.00 Asked the cost of 1 box of contacts at both LensCrafters and CostCo. LensCrafters were 40.00 more per box than CostCo. Will never go back to Fox Eye Care or LensCrafters ever again. read more

These guys are great! I've walked in without an appointment and was seen within a half hour, but I do recommend going on their website and making an appointment. They take their time with you and perform a very detailed eye exam. The cost is very affordable even without insurance. Much better than other optometrists I've been to in the past. read more

This will be the second time I've made an appointment for an eye exam and waited for an hour to be seen. The first time I left because I had to go back to work. This time I just waited (and waited and waited). I'm not sure why they take appointments but treat you like a walk in?? read more

The doctor was fairly abrupt but nevertheless the wait time was very short and the process overall took less than 30 minutes. I was pretty satisfied, however the lens crafters next door charges insane prices for glasses... I'll get my glasses elsewhere but I am happy overall. read more

Read a few reviews bashing this place after I had already made my appointment so I was actually pretty scared when I arrived but I think I should set the record straight for anyone who makes an appointment after reading reviews (the correct order of things ;)) ANYWAY everyone was super helpful and polite and kind! They sanitized everything in between patients which is why there is a bit longer of a wait time though I was only waiting for around 20 mins. Literally everyone was awesome and I see so well now! Dr was super professional and sweet and I am very glad I didn't let the review influence me because I will definitely be going back. Front desk workers were super sweet too. The next door bit looked hella crowded though I plan to get my glasses somewhere else it was kind of intimidating... overall awesome, though. read more

I would never return to this practice again. Ever. All staff members I encountered were neither friendly nor rude, but I certainly did not feel valued as a customer. I was frustrated that the clerk tried to upsell me on a $29 or $39 eye exam. The services for those extra charges were never explained by the way. Then I meet the doctor who tried to make some small talk, but barked out orders of which view was clearer. Usually eye doctors ask, "this" or "this" to pick the lenses. I said I noticed no real difference. Well surprise surprise, I was given the higher prescription. I intend to return to get changed. Probably more concerning was that I felt the eye doctor tried to get me in bifocals due to age alone. He made a comment that I "dodged a bullet" with getting bifocals this time. No, I just don't need them. If a doctor makes presumptions that services are needed without evidence but solely based on an age bracket, I don't trust their services. I felt I was not listened to and that I was not informed of anything along the way. I suppose this practice is attached to a eye glass provider so high pressure sales are a given. I hate that. Last but not least, I paid for a "contact lenses fitting" which was simply getting a pair of contact given to me and pressured to buy contacts. In short, I felt this is not the place to go if you want a caring, concerned practitioner, if you want to be heard, if you want to be informed of your eyes' health, or if you don't want to be charged for every possible thing. I can't find a good eye doctor in Greensboro but this certainly isn't one. The only reason for the 2nd star is that they have good hours. read more

Billing information not updated in database. I paid $25.00 to stratify an outstanding balance on my account on 7/7/21 with Lindsey and given payment confirmation umber 116992. I scheduled an appointment for an eye exam on 7/31/21. After my eye exam I proceeded to the front desk for checkout where I was asked to satisfy the outstanding balance of $25.00. I informed the receptionist that the balance was satisfied and produced the payment documentation. I was held at the front desk like a hostage why they huddled to determine if the documentation I presented was valid. I have never been so embarrassed. the customer service was very poor. No one said I'm sorry for the inconvenience, they simply handed my paperwork and receipt and I left. Very poor customer service. read more

The techs and drs are so friendly, very helpful, and super patient with all questions. I always feel comfortable coming here and I really appreciate that they genuinely care. read more

Made an appointment, confirmed appointment, kept me waiting. I left. 15 minutes after appointment is long enough. Now to find an optometrist that manages their appointments well and doesn't overbook and gives good eye exams with excellent prescriptions so I can see. read more

Generally courteous staff and quickly saw me for my appointment. Doctor was professional and thorough. Watch your bill closely, some issues with insurance. Staff sorted it out in the end but did take some back and forth. read more

I came to Fox Eye Care Group because I was tired of my horrible service at Guilford Eye Center, and let me say- everything that Guilford Eye Center lacks, Fox Eye Care makes up for. I had a great experience from the moment I walked in the door, until I left the office. The receptionists were nice, Dr. John Jones was absolutely fantastic, and the technicians were all very kind too. I had my eyes examined, I received a pair of sample contacts along with some solution and a contact lens container, and I ordered my contacts from the center. It was a great experience, and I'm definitely going to continue using this eye center. read more

I gave them one star because you can not give them negative stars! This practice is the worst! I had to call several times to schedule an appointment because on several days at several different times (when the practice was open) the phone just rang and rang, no one answered. I arrived early for my annual appointment they be did not see me until an hour later than my scheduled time. Came back on the date I scheduled for a recheck, because my contacts were not the correct strength, and they told me my appointment was not until the following week. No! I know when I scheduled my appointment, obviously someone in their office does not understand how to work their scheduling system. I would not have scheduled the appointment when I was working. Then a member of the office staff was snippy, rolled her eyes, and was very disrespectful. The doctors might be good, and they do schedule appointments on Saturday but this will be my last visit. Late appointments, and rude office staff, not worth it. read more

Professional, kind, understanding, yet thorough staff and doctor. As a "walk-in", I waited 6 minutes before being called. During the "hot air balloon" test, my eyes were extremely irritated from my current (Biofinity), at the time, contacts. They were patient doing everything possible to make my eyes less irritated; resulting in me finally completing the test. The doctor listened to me and my concerns about the current brand (Biofinity) of contacts I was wearing. I requested to go back to Acuvue - used for at least 10 years - and I asked about daily wear. He educated me about the difference between daily wear and two-week contacts and WE made the best decision TOGETHER. I left Fox Eye Care Group feeling AND seeing much better. read more

I transferred from the Winston Salem Office to be closer to where I now live in Greensboro. The hours accommodate most working schedules, I was able to go after work with the latest appointment being at 6:00pm I believe as well as walk in during certain hours. It was convenient to schedule online, but they also have great phone etiquette and customer service. Dr. Jones was awesome, walked me through the process of what he was doing and entertaining. I probably completed the whole process in under an hour (check-in, exam, new contacts fit and purchase). I would definitely recommend Fox Eye Care Group if you need a great eye care professional. Also embedded in LensCrafters, a great convenience if you are looking for glasses as well! read more