Big Jims was always a clearance/surplus operation, which has contracted from two locations into…read moreone. The amount of clearance/overstock is less, but the selection of new items is greater than before. Going in with those expectations, Big Jims is a solid resource for home improvement contractors and DIYers.

Just visited Big Jim's for the first time with a friend and had GREAT service. The gentleman we…read moreworked with was extremely patient. The door we bought was at an incredibly low price. Would definitely return for more doors. A comment on Kate's review - I don't understand why anyone would think that a credit of a specific discount type ($400 off delivery) could be applied to some other part of a order. If the $250 delivery fee that was negotiated (instead of a usual $400 fee) and was paid and then refunded, there is no $150 to apply somewhere else. The store's position on this makes sense to me.

I don't know how the negative review got it wrong, but I respect their description of what…read morehappened. I have had just the opposite experience. The one time I had a problem with a tool, I brought it back and they exchanged it for a working tool, no questions asked, no receipt or other information requested. I find the entire staff to be friendly, courteous, and knowledgeable. If they don't know about a product, they go to the manager and find out what I need to know. I have found just about everything I've purchased at HF (going back at least 30 years or more) to be of at least acceptable quality. The grinder I've had for at least 25 years has held up well (but I might only use it 3 or 4 times a year). The many kits of fasteners have worked just fine, and their hand tools let you choose the level of quality that you need. I'm very happy with what I purchase there. Would I stake my life on their tools? No. But I'm not a lineman or a professional mechanic, so they work just fine for me.

Yesterday I bought a small tool for... Yesterday I bought a…read moresmall tool for $3.97 from Harbor Freight. Today I tried to return it and I had the receipt. Staff wanted my name, phone number, address, and my driver's license to scan into their computer. They said they could not refund me without all that information. I told them to throw the tool in the trash and that I will never shop there again, and that their behavior is privacy invasion. Yesterday was my first (and now last) time shopping there. Where does it state the "policy" clearly and boldly so that prospective customers can see it before deciding to buy anything? I saw no signs, and if it is only written in tiny print on the receipts after the purchase is made then they are not allowing informed consent. Had I known how invasive Harbor Freight is I would not have bought anything. they have no ethical or moral right to violate people's privacy, and I think that their excuse of "fraud prevention" is BS used to gather people's private information.

I have done business with Kirby of Concord for approximately 10 years. After learning about Kirby…read morevacuums, it was a no brainer to purchase one. Since then I have purchased a second Kirby. The service has been exceptional and the staff is the friendliest ever. All repairs are confirmed with the customer before the work is done. Additionally, Kirby of Concord provides a selection of perfectly good used replacement parts to help keep costs down. Once, just before the holidays, a part needed to be ordered for my Kirby. Without hesitation, I was given a loaner vacuum to use until it was repaired! It's the great friendly customer service that keeps me coming back.

We've had our Kirby for over 10 years. Kirby of Concord has always been our go to store. Their…read morecustomer service is impeccable. We travel and hour to get our maintenance done at Kirby of Concord. We recently found out there were other Kirby store reps closer to our location - however they have taken care of us so well over the years - that we are willing to travel. Rick takes care of us at Kirby of Concord. He listens and pays attention to details. We got our Kirby back from a standard recent maintenance and it shined like new and worked like we just bought it. This is our 2nd Kirby vacuum (we upgraded a few years ago). If someone is willing to go out their way to get a certain level of service, you KNOW the service is TOP NOTCH! Thank goodness there are honest businesses still around like this! God Bless them ... If you are looking or kindness, honesty, and value for your money ... Look no further than Kirby of Concord!

Horrible service....quoted me a service price to fix my stihl chainsaw that was more then price of…read morethe saw new! I was going to buy new stihl equipment from him but now knowing the horrible service I'll be buying all my stihl equipment elsewhere.

I had them order me a Stihl 660 and extra bars, chains and equipment to take with me down to…read moreEcuador. This was spread over several orders and several weeks as I kept thinking of things to add. Never a hitch in the process.

I hadn't been here in many years and was sad to discover how this is now primarily a clothing…read moreoutlet. They used to have more outdoor equipment before. The prices didn't seem reasonable to me: $40 for a stainless steel coffee mug or $25 for a plastic mug!?!?!? I'll never stop by here again....

This will always have a special place in my heart. It reminds me of the time when mom promised us…read morethat we would get lunch/dinner here at Eisteins Bros. Well, it turned out that mom decided it was too close to dinner so we just got a measly soup and bagel to split for the 4 of us. My sister had enough and was pissed at me for going along with mom. Well, my sis found some hiking boots at this LL Bean store and it appeased her. Well, this place certainly is more interesting than the one in Nashua Mall. We have always found better bargains here and go here when we pass through.

Such an adorable addition to the Harris collection! Joanne Harris is a delight! All the cutest…read morestuff! Go!

Unfortunate experience here. This was my/our favorite store after recently moving to the area…read morefollowing military retirement. The prices are higher than we like, so we purchased on various dates as we could, and spent a considerable amount to help furnish our home as military movers had lost or broken many of our goods. I purchased curtains, and returned some as they didn't match our decor. Always ironed them and neatly re-packaged them before returning. We thought we were great customers, and enjoyed looking through the store. Just before Christmas (December 19th), my husband and I went in to return two curtains, purchase different ones, along with a few other items, and ordered two bear lamps we really liked. A bit expensive, but we really liked them. Upon return from visiting family for Christmas, we had a letter from "The Jelly Cupboard", and at first, thought it was a Christmas card. We were stunned to open it and find a typed letter from "Joanne Harris, owner" stating we owed $22.00, and needed to pay this before we could have the lamps when they came in. This was no error of ours, but an error on the owner for calculating the return wrong. She credited us for the wrong curtains, but we didn't know that as we were not sure which prices were for which curtains. It was her error, not ours, so sending a letter stating we owed $22.00 was odd to us after the transaction was done. We had received a military discount in the past when there, but did not get a discount on this larger purchase so the $22.00 would have been less than the 10% discount we had received in the past. We went back to the store and returned most items we purchased and cancelled the lamp orders given we felt uncomfortable with the letter we received. While returning the curtains, I was stunned, once again, to learn that the woman who we thought was a sweet part time worker there with little say in prices or products was actually the owner who was now being rude. We felt deceived by this behavior. She became defensive and rather "mean" when I relayed that was the worst letter we had ever received from a store. She rudely asked where the packaging was for the curtains I was returning, and I had to remind her that she took the curtains off the front window and they never were given to us with packaging. She rudely stated we OWED her $22.00. I relayed that it was her error, and if we owed $22.00 for a mistake she made we would pay for it, but coming at us AFTER the transaction was done incorrectly on her part is rather odd and not right. We were stunned by the change in demeanor and behavior. This is no way to treat good customers who frequent there. We were hoping to purchase a couch from there, and other items as well as we could, but now, we will never go back there given how we were treated. We are disappointed in the series of events here. There are other Amish/country style stores in the area where we have never been treated like this so those stores will be where we go now. We had hoped to look around at the furniture store here as well, but it seems to all be owned by the "Harris" family, and, unfortunately, we don't want to experience something like this again.

i have been a customer for over 18 years and have always experienced impeccable service...in the…read morebest of times and the worst..they have always worked with me and im always greeted with a smile and professionalism..i would highly recommend this company any day over their competitors...

If I could do no stars I would. I moved and they said they had to move the products. Before this…read morehad no issues with them. I wasnt able to supervise them taking things out of the old apartment but my husband was there. When I got evaluate the old apartment there where new holes in the walls, damaged stairs, and also the movers, dustin and justin where very disrespectful with personal property. Got the the new apartment and the dressers where damaged, the dryer was damaged, and big hole was ripped in the mattress and they expected me to pay for damaged products after losing out on a security deposit and having to pay for more damages on top of that. This store has no respect for anyone any their property.