When I was recently shopping at Concord, Rocky's Ace Hardware, a sales person asked me if I needed…read morehelp. I told her what I was looking for and she took me directly to it! I appreciate the friendly and helpful customer service she gave me. Each time I shop here I have been given great service and I enjoy shopping here. The coupons I receive as a Rewards Member are very helpful and I use them often, especially the bird seed coupons and discounts. Keep up the great work and thanks for making my shopping experiences here, so pleasant and easy.

Would give a zero rating if possible!! The manager there is very rude. Went there for a simple…read morepaint request and he made a major ordeal over it. Was 100% not necessary. Yelling and screaming from across the store. He had the poor paint guy so nervous he almost spilled our paint all over the floor. We had to tell the poor man how to use the paint machine!!! The obvious terrified man said he had to do what his boss said or else?? Seriously? His supervisor obviously has control and anger issues!! We will never go there again. I heard he has been extremely rude and pushy with other customers there as well!! We will find another hardware store for all our paint and other needs. Do yourself a favor and don't shop there !! They don't deserve your business and your hard earned money!!!!!! Ace corporate has been notified as well!

I've been to fox hardware only a few times as it's convenient to where I live. Each time I've been…read morethere I have found their customer service representatives to be quite unhelpful, unfriendly and uninviting. I try very hard to support the locals but feel as though that definitely means more to me than them. However unfortunate, I will from here on gladly take the ride to lowes. At least their reps don't make one feel as though you're somehow putting them out. What ever happened to customer service. There demeanor is no way to maintain a business , let alone grow one.

Always have the screw you need or something to fix plumbing etc... so happy they now sell Benjamin…read moreMoore paint

Like this Lowe's way better than its box competitors. Organized, clean and friendly. Came over for…read morereplacement bathroom ceiling fans with low noise factors. We had researched the world for them and when their competitor didn't have them, we came here. They had exactly what we wanted so we got two for each bathroom. For a box store, and we normally try to avoid them in favor of local stores, it's very good. Many items that our local hardware store will not carry. Lastly, the Veteran parking spots outside the store made me quite thankful for those who have earned the respect while serving in uniform. Good on Lowe's.

I had windows installed by Tagg and they did damage to my Sheetrock. I filed with Lowes Concord NH…read moreabout the incident. It has been over two months and the service department wants me to find a contractor, get an estimate and submit it to them for approval. Since I paid big money for their service they should take care of everything from start to finish. The service department is dragging their feet wanting me to stop requesting them to complete the job. I would not use Lowes for any type of construction due to the service they have provided. Beware, they do not follow through but they will take your money and run.

I've been here a # of time's to pick up stain for both the deck & railings at my sisters house…read more(where I now live) & they have been very helpful at the paint dept. in making sure I have the right can & color mix needed. I

Service was terrible. The girl with multi colored hair knew nothing of her department-weed eaters…read more et al. It seemed every employee knew very little about the store. I'll avoid this store at all costs.

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.