I acknowledge that others have had problems, but I want to report a good experience. They solved a bug problem at my mother's house, but she is elderly and in cognitive decline and signed a contract she didn't understand or remember, when she already had an ongoing contract with another company. They were very human and understanding about it when I called, and they have a portal where you can see what services they performed and what problems they found. I would use this service again. read more

Scam company. Do not sign anything with them. Will lie and don't do the job. Cancel contract will cost you $300.

RUDEEEE they keep charging my card for a service that didnt work i told them numberous times i was NOT paying it because it didnt work and the respray didnt work either do not trust them take your card information OFF of their portal or they will be charging your card without your knowledge read more

I had 2 services done with this company, both for flea treatment because the first one still had fleas all over the place and the second worked out great. My issue was since the affected room was so infested I wasn't able to occupy it, but had it well decorated before. when I was finally able to move myself and other items back into the room(bed etc.) I was shocked when I noticed some items were MISSING! Now, I work like a dog with no time to call in, but when I did(admittedly awhile *2-4 months* after service) call I got told by the answering agent(a sweetheart) that the person was no longer employed but that I'd get a call back from the GM. A week passed before I got a call back and the GM was not only incredibly dismissive but also had an attitude ' NO MA'AM, there's NOTHING we can do. ' " well ok can you potentially give me the contact. for the employee so I can use it for a police report? " ' NO. ' awkward silence... " ok. Is there anything you can do to help me out here? " ' No.' " ok " ' OK.' hangs up. It was extremely disappointing to hear how they addressed me and I want nothing to do with that GM and the company as a whole now. I hope that either the company takes a better approach with theft and compassion or anything really. I didn't ask for compensation or anything I just wanted help. read more

Rude, pushy sales rep with a bunch of fellow workers on Segway's. No ID's, no introduction, just pushy sales rep that would not stop talking. Felt more like they were casing my home then offering a real service. Since they walked around my cars and garage rather then just leaving down the driveway, I felt compelled to make sure they didn't key a car or something else. Not sure why pest control needs to do door-to-door sales with rude kids on Segway's. This first impression looks like it follows thru on their service based on other reviews I've seen. read more

One of their solicitors came to my door last night After I repeatedly said I wasn't interested (literally at least 10 times), mainly because I have a contract which I'm satisfied with, he continually talked over me, and refused to take no for an answer. Even while closing my door he insisted to continue to talk over me. If I needed a pest control service, after the behavior their solicitor displayed I would never utilize them. Its literally off putting and makes me think it's all about the sale and not the service they claim to provide. read more

A month and a half ago, I canceled my account. They seem to have not gotten the message as they have been continuing to schedule appointments with me. I can rarely if ever talk to a human being when I try to call, but I have done so more than once to cancel my account. They've never done it. Sign up with these people and you'll find you can never get out. I will be following up with BBB and local business organizations, I don't know what else to do to cancel my account. read more

I was visiting a friend today and all of a sudden his cat started running around and went into his closet and hid! My friend heard a machine outside and we saw several workers outside wearing a full HazMat suit and was attached to what looked like a leaf blowing machine but it was blowing something that must have been a chemical because whatever it was formed a cloud when it came out. We tried to find out what the chemical was in case his cats reacted to it, but whomever answered the phone seemed cooperative and said she would get somebody to help him and put him on hold.; she came back and stated that she couldn't tell him the names of any chemicals because it was confidential!. He was then switched 3X & disconnected several times ; when he called back nobody would pickup the phone. The call was on speaker phone and I heard everything, but nobody would help. He had to go to work after washing the cats, closing all windows, & vacuuming the rugs and walls, and nobody was home to check on the cats. I was really surprised that a company this large would act so irresponsible and not talk to neighboring homes before they sprayed some type of chemical & not answer a concerned pet owner about what was used. They directed him to talk to his neighbor, but when he told her they don't get home until after six, she had no solution. I would never trust a company like this to have my best interests & would never recommend them. Thanks, Bob read more

Do not use this company! They have a $50 Hornet Removal online. I called to book an appointment and was on for over 10 minutes as Roger was trying to get approval from his Supervisor. Don't post a Promo if you are not going to let anyone use it. I took a picture of the pricing promo so you don't get scammed read more

Fox Pest Control Long Island - Prom - Pest Control Near Me - Holbrook, New York

I see all the complaints and also have similar issues especially with the billing and charges they say one thing and then charge the other all they want is an account number so they can hit your account every month....all I have to say is see you in court and I will never use any Exterminator company on a yearly or quarterly service total scam they know it and try to scare you with there fake statements from every employee they don't resolve anything and you you can do a better job from products at home depo for 25 dollars and just walk around your own property...don't need to take there 200 walk around my house ....yes I am pissed I know when I am being taken....all my friends told me the same thing I should of listened live and learn as they say. read more

My contract started frm 2021-04-30 And it is a 12 month agreement due to some personal reason i had to stop the service. So i called today , the guy said he will put a 30days notice , but i will see another charge at the end of may. But my next regularly scheduled service is july. I mean as below is their writen agreenment. As its been said unless either party provides a written notice of termination at least thirty (30) days before the next regularly scheduled service.---- I mean i have no problem of their service it is just due to personal reasons.plus when you signed up they just tell you how easy to cancel but i just looked into the contract it require a written notice ? I guess i will calll again after leave this review to make sure. The May charges is the final Charge. I mean anywayz . The final word, just call asap when you decide to stop the service to avoid any unpleasant charges.. as well as the conversations. SERVICE TERM and AUTOMATIC SERVICE TERM RENEWAL The initial Service Term of this Agreement is 12 months. After the Service Term, this Agreement will automatically renew monthly for another Service Term, unless either party provides a written notice of termination at least thirty (30) days before the next regularly scheduled service. read more

Fox Pest Control Long Island - Pest Control Near Me - Holbrook, New York

I called a few places around me in Farmingdale to take care of a mice/rat problem I had in a house I just bought and Fox were able to come in and start to take care of the issue the same day. Tyrese called me an hour before and even went out of his way to text me with an update indicating he'd be at my place in 10 minutes. Tyrese was punctual, professional and extremely informative with every question I had (I had a lot of em). He went out of his way to fill holes and crevices to make sure mice/rats couldn't make it into the property and made sure to educate me as to measures I could take aside from the traps and measures he took. I signed up for their monthly service and am excited to finally get rid of this pest problem that's been bothering me since I moved in. Will hopefully update this in a couple of weeks with my problem having been completely solved... read more

to whom it may concern This company is not in the business of pest control it's business model is to sign you up for a "service contract" to solve your vermin/ insect issue. They make a lot of promises such as "money back guarantee" and unlimited service till the problem is solved. The reality is once they sign you up the bill you monthly and the service you receive is done haphazardly and by surly "professionals" when you complain or they make you go in circles to reach a professional and still charge you. when you dispute payments and complain about service they put you into a collection service and are not above manipulating credit card data such as expiration dates to criminally charge your accounts i have reported this company to the police, the better business bureau and the attorney general of new york state if this company spent as much time solving the pest issue as they doing chasing spurious charges. they wouldn't have 299 bbb complaints and a two star rating. read more

Absolute TRASH! Do not hire this company EVER under ANY circumstance! Not only do they not answer their phone and are impossible to speak to at any point but their actual services don't work and do not eliminate pests or bugs either! Recently I have been trying to speak to someone for MONTHS. No answer, no calls back etc. then when someone finally does call you back maybe 1 out of 100 calls they beg you to stay on as a client and offer a complimentary service. If you agree and take it, they will the CHARGE you anyway and when you try to talk to someone regarding the balance they do not answer and send you claim to collections! Save yourself the absolute HEADACHE. Find a different company. read more

Spotted a truck down the block from my house Asked the guy for a card He said he can pass by later that day, I agreed. Long story short.... Service person, Tahya showed me their offers She was super nice & explained all information Benjamin (the extermination) came that same day, right on time (as scheduled) he was great & answer all of mine & my husband billion questions... he was very knowledgeable about everything... We cannot wait to enjoy an ant free home & no insects/ mosquitoes in the summer Great service Will definitely recommend read more

I wish I could say good things here but I can't. At this moment I've been trying to reach someone for over an hour on hold. All I'm trying to do is call to cancel my services because I've now been waiting 2 weeks for someone to come and deal with bees that I'm covered for and I can't even get that taken care of. I'm very frustrated that everytime I call I wait on hours forever only to request a callback and never receive one. Please have someone provide a direct number to a supervisor to which I can discuss and cancel my services. My next step is simply cancel my credit card and stop allowing you guys to show up. I'm at a loss I don't know what to do. Sincerely an unhappy and former loyal customer. read more

They treated our home on Monday for yellowjackets. The next day we were seeing a lot more of them, we called back and they reported this was normal as they died off. Wednesday, there were less. Thursday, none. I thought, great! Nope. Friday afternoon, I get home and there are even more yellowjackets to begin with swarming in my BEDROOM. To make it more exciting, they're now attacking me when I try to go into the room. So I can't get MY CLOTHES, laptop charger, use the bathroom in that part of the house, SLEEP IN MY BED. When my husband called, they said this was normal. That they'd send someone out IN A WEEK. Absolutely wouldn't use them again. Disgraceful. read more

Waste. Had one time treatment 200 plus. Fleas back next day. Without the year program there's no guarantee. They would come back for another 200. They used one 21oz can of precor 2625. You can get it on Amazon for under 35 bucks. Don't waste your time or money on them don't stand behind their service. Buy a can and do it yourself. read more

Steer clear of this horrible company! Their "all natural" product made my dogs sick! They stopped showing up recently, but still bill monthly. Will not allow us to break the contract without a hefty fee. save yourself the heartache. read more

This afternoon, a very obnoxious sales solicitor from this company rang my doorbell and then proceeded to bang on my front door repeatedly. (Waking me up)This is despite the NO SOLICITING sign clearly posted on our property. I work midnights and need to sleep, which is why the sign is posted . It is also against the Town of Oyster Bay ordinace to 1- solicit without a permit and 2- solicit a residence with a NO Soliciting sign posted. Upon answering my door and asking what he wanted, I proceeded to ask him why he chose to ignore my clearly posted sign and disturb me . He then laughed and proceeded to verbally threaten and berate me. Nice employee. Note: The subject is a male white , red hair approx 6 feet tall , 250 lbs wearing a blue Fox exterminating shirt and dark trousers. read more

In a weak moment I signed up for pest control with the Fox representative who buttonholed me one day in May on my front lawn, even though I've never seen any evidence of termites or whatever gnawing away at my house in the fifty years I've been here (the house has a cedar frame). I, being a lax bookkeeper, didn't realize that every month since that initial signup (for which I allowed $300 to be removed from my account; I have a printout of the receipt) an amount of $60 would be taken out as well. When I went to the Fox website to log in and check the contract, my username was not recognized and there seemed to be no way to reset it (!). Looks like I'll have to give up my nightly indulgence of coffee Haagen-Dazs for a decade or so--and just when I need it most. PS--if you see a well-dressed young person on a sky blue electric scooter bearing down on you, RUN. PPS--I have no complaints about the actual service. read more

Called for 1 reason... Yellow Jacket issue. I was happy they could come that day for just under$300, and I was convinced to sign a contract. I WOULD RECOMMEND YOU DO NOT SIGN A CONTRACT. They will smooth talk you into a contract, and it will be 24 months at $72/ month. If you want out before 24 months, they will charge you $250. In the end after about 3.5 weeks, they could not get rid of the yellow jackets and I ended up having to find a solution myself. This is a very expensive deal you will have to pay, and for my yellow jacket issue... they couldn't remedy the problem. Their main focus is the contact, with no regard for the customers satisfaction or their ability to get rid of the pest. read more

This review is from 2/28/23, the other review was written over ago I am sure that the office is working from home. They don't know what they're talking about. I made an appointment for a regular service with flea control. The girl told me that they only use safe products for animals and humans. I even spoke to them yesterday about the possibility of rescheduling because of the weather. I highly doubt I have fleas in my house, but I wanted to spray as a precaution not one person in Fox told me that I would have to leave my house for 4 hours. Had the technician not called to tell me he was on his way and that I would have to leave with my cat for four hours, I would never have known. I cannot believe that no one from that office ever told me that. I called them back to cancel the service and yes I was angry, but the person I spoke to decided to hang up on me. I will never use them again. This was written in the summer of 2021 Before Covid this was an excellent company. I don't know what happened to them but twice I had an appointment and they never called and never came until today. I understand in this climate today it's hard to get people to work but to make an appointment and break it without a call twice is unacceptable. The person did come today & I'm hoping the situation here changes. It used to be a wonderful company read more

Unfortunately I chose to do business with Fox Pest Control. complete scam!!! Sales rep came to my door and advised they have an emergency service that will be same or next day to resolve any alarming pest issues and then come 3 days continuously after until issue resolved or money back. I currently have a wasp issue that they advised they could not come and treat for at least 1 week. When I asked to cancel they advised I need to pay $250 termination fee. I have had the service for less than three months. I have been billed the initial set up fee and two months payments. They only came once, and now want to bill me an additional $250. They are just out for money and create this predatory contract to milk you dry. Definitely a company lacking morals or any sense of customer care. P.S. They do not take direct phone calls. Keep you on hold for 30 minutes than make you leave a message. Your lucky if they get back to you by the next day read more

Levittown, NY - One of their service members approached my home looking to sign us up for their service. I was busy at the time trying to get dinner ready for my kids, so I asked them to leave a flyer or something in the mail, which they claimed they couldn't do because of Covid. I let the service member know I wasn't interested, but he was oblivious to that and kept on talking about pests and what not (almost like he wasn't capable of listening). Meanwhile I'm trying to wrangle my 3 year old from running out the door and this service member is still talking about their service. I let him know again that I AM NOT INTERESTED, and I'm trying my best not to tell him to get lost, but he keeps going on and on about "We've been hearing about pests in your neighborhood..." Finally, I let him know "NO THANKS" and shut my screen door, at which point he mutters something under his breath as he walks away. If this idiot is who they send out to represent their company, there's no way I would ever give them my business, or ever consider letting them come into my home. Fox Pest Control, you have lost this potential customer for ever and I will not be nice if one of your idiot service members shows up at my house again! read more

I have used this company for several years and then had my 93 year old mother sign up as well. My mother just called me crying that their serviceperson was yelling at her and telling her it's bee season and there's nothing to be done! She wanted a nest treated so her grandson could do some weeding for her. The guy was rude and should be fired for elderabuse. I know dealing with the general public is difficult but really yelling and arguing with a little old lady? Just treat the area and leave without making her cry. I'm canceling my account and my mother's. No reason for this nonsense. Run your company better! read more

Fox was supposed to come last Saturday, never showed up. Then they were supposed to come today and canceled. I just found out when I called another service that Fox Pest was sold last year to a big conglomerate. That's why they have their call center in Utah. Also, in May it took over two weeks to get them here after many excuses about broken equipment. I'm done. read more

I know reviews are for service but I had one of their door to door sales reps who called himself a route manager knock on my door at 8:30pm. Actually saw him around the area since around 4pm. Problem is I have a no solicitation sign on my door. When I pointed it out he said he was not soliciting. Then proceeded to ask if I have ants or crickets trying to sell me service. No way I would use a company who has sales reps knocking on doors at 8:30pm and has sales reps who do not understand what no soliciting means. read more

I would give a zero if I could. Please do not sign up for the so called subscription package. No one comes to your home or they come when you're not home and pretend to do something, then charge. I have ring bell and they're in and out in 2 minutes. I attempted to cancel several times and was told there's a $150.00 cancelation fee. My subscription was quarterly then when I was given a time to cancel without being charged I started getting billed monthly, all part of the scam. I complained early on about the experience of the technicians and was finally sent someone who knew what they was doing but that didn't last long. The technicians were telling me what I should do, I'm asking then why are you here? It's a big scam. I was charged for them to ring my bell and walk around the house. read more

Minus 100 stars. Salesperson showed up at my door with a mask slung under her chin during the Covid-19 pandemic and wouldn't go away. What kind of business is this where sales are more important than my health or that of their workers? Called their office to complain and then got placed on hold as I waited for someone in charge. They thought they were funny and never came back. I don't like my time being wasted so I'm complaining -- at length -- online, wherever I can. Run away from these idiots. They clearly care more about making money than your health. God knows what's in the crap they use. read more

Fox Pest Control Long Island - This is not how you wear a mask when you go door-to-door during a Covid-19 pandemic. Unforgivable on every level. - Pest Control Near Me - Holbrook, New York

This company is a H0RR0R! They work quarterly and I almost went broke buying gall0n bug spray as they would come and days later. I got them and ended up spraying between visits. Then this past year they raised their prices at least 3x. You make appt and they say wait whole day and I lose whole day pay more than twice. T0ward end of day, I call AND 0NLY THEN D0 THEY TELL ME THEY ARE N0T C0MING saying that day I didnt pay when I did. They serve LI but are based in UT and stupidly send checks all 0ver creation so no wonder. S0 I ended their time bc the last time I had to call for a visit. They resched but finally come AND THE tech does a minimal spray but declines to service me for still unknown reasons. He says HE NEEDS T0 C0ME ACK W SUPERVIS0R. They NEVER GAVE ME QUARTERLY SERVICE. Im still waiting for that Supervisor. But they charge me anyway, again THIS INCREASED RATE! S0 Im still waiting for them so I call to say come over. I say D0NT send t0 collection and they agree and say tech will come. Tech D0ES N0T C0ME but I get letter from collection. D0NT TRUST THEM! So the H0TTEST WEATHER AND i NEEDED THEM BUT THEYRE A N0 SH0W. Plus i got c0llection letter T00 S0 I HAD T0 BUY SPRAY and GET CHARGED BY THEM T00? N0 WAY! Dont hire them. Simple 4 VISITS/YR AND THEY CANT EVEN D0 THAT RIGHT! But scheduling nightmares and many PRICE INCREASES in 1 year. PLS AV0ID THEM! Theres 0thers! Steve P read more

Just had a knock on my door from a representative saying that he is doing some treatments in the area and he could give me a good rate. I asked him to leave me some information and he just kept stating how my neighbors were using him and he could give me a good price if I sign up now. Again, I stated that it wasn't going to happen today and that he could leave me some literature and I would review it. He walked away and went to knock on another neighbors door! Guess that was a no. Who nowadays plunks down money for anyone that just knocks on the door??? And I have a No Solicitors sign on my door. read more

I had a sales person come to my home and offer a one time service to spray my yard for bugs. He NEVER said it was a monthly service. One month later I am billed $65 as a monthly recurring payment for a year. When I called to dispute it I am being told that there's is a $150 termination fee. I was not told there would be a monthly charge. Then I come to find out they don't even spray monthly it's quarterly. So they aren't even performing a service monthly but charging monthly??? What a scam. Oh and I still have ants all over my patios. If I could give zero stars I would. Stay far away. read more

I got swindled by the company. I was having a problem with yellow jackets and saleswoman came to door. I told her that I only wanted a one time service. She's kept insisting that they only had annual contracts that could be cancelled at any time. She never mentioned the $250 cancellation fee. Customer service is uncaring and unhelpful. Got swindled by salesperson and the company doesn't care because there is a contract. Beware of door to door salespeople. This company is dishonest. read more

Do not sign a contract. Corrupt company. they sprayed my wood floors and baseboards without me being in the house do to the chemicals. Took hours to clean and would not void contract. Customer service is horrible. read more

This is a totally blood-sucking operation that will not let go. I cancelled my contract within 30 days before the required scheduled treatment as required by the agreement. They told me I owed them $65.18 because my cancellation was a day late based on the billing date. Yet their contract stipulates that cancellation must be within 30 days of the scheduled treatment date. My treatment date was 19th of July. I cancelled on June 12. Yet they send me text after text and email after email. All the time telling me I owe them $65.18. I know I don't. This comes at a particularly excruciatingly painful time for me. My husband passed away in June and they are just taking advantage, harassing and bullying me at a time when it's very difficult for me to deal with bullies like this. I would advise never signing up with this company. They are the PEST that will blight your life. Let ants swarm over your back yard; imo, better than having to deal with this company. read more

They were able to get rid of my carpenter bees but their monthly charges are a scam. The second service I requested spider webs to be removed, came home that day and walked into a spider web. Pictures are from the day of my service. After trying to reach out I got responses 2 weeks after my emails. Don't waste your money. They get you into a contract and barely provide service. No where near worth it. read more

1 star for local management 4 stars for technicians they were great. Corporate decision to raise the rates which is understandable to some extent but performing the service than charging my card for unauthorized rate increase and NEVER notifying your customers is unacceptable. Besides me calling 4 x to inquire or cancel and someone telling me the "manager" will call me back. I was told this was a corporate decision not to let the customers know of the rate increase! When I asked for the managers name they said they couldn't tell me ! so I asked how will I know who's calling??? best they could do was a letter "A" . so seeing the review responses below I am guessing ABBY ? I am no longer a customer and this is no way to do business and is unacceptable. read more

Having trouble with ants . Called Fox pest control, got a appointment right away, they called 20 min before to give me a heads up there on the way. Mario showed up in a clean uniform looking put together, had a ton of knowledge went to work right away, a big plus put booties on to inspect inside. I have confidence in this company. read more

This has been the worst company to deal with. I had their service last year and had a mosquito spray scheduled for my daughters Graduation. I called the morning of to make sure they were coming early. And they they confirmed they would be here. They never showed up after several calls that day. Fast forward to this summer. I get a sales man at my door here to apologize for their shit service last year. I decide to resign up with them this year. I had a mosquito and tick spray scheduled for that Monday. Well guess what....they never showed up. I work from home and was home all day. I call to speak with a manager ......they are never available and will never call you back. I get a rep on the phone who tells me my account was closed because the techs note said he came to my house and I said I didn't need the service. I checked my ring doorbell for that day to make sure I wasn't crazy. Nobody ever came here and I wouldn't have scheduled the spray if I didn't need it. My recommendation is don't waste your time with this company. read more