Update; (May 19, 2025) I need a bait trap replaced. We have made 6 calls over the last 3 weeks. One…read moreregional "do nothing" manager promised last week that they would be out "tomorrow". That did not happen. There have been no follow up calls at all. This service is now so bad that it is almost comical. This has to be the absolute worst service as an existing customer that I have ever had, the shame of it is that no one at the office seems to care (AT ALL)). We have paid a decent amount of money to be ignored by this under performing branch. I need to be contacted by management and compensated for this AWFUL lack of service. On the website a gentleman is listed as branch manger. The big reason we went with orkin several years ago was because of him. Evidently, he has been promoted beyond his effectiveness. If this wasn't such a high dollar change over we would be gone. Please change my stars from 5 to zero!!!! Orkin is now a joke.

THIS COMPANY IS GARBAGE!…read more I am shocked at how bad and overpriced this company is. They never keep appointments and twice now they've cancelled an hour AFTER they were supposed to be here. Last week the appointment was between 10-12 and he sent me a text at 11:20 saying he and his daughter have the flu. This was after he showed up on the wrong day (appt was Thurs and he showed up Wed when we weren't home) Now I get an email stating they don't even know when they can reschedule, so bugs are starting to come into the garage and I'm sure soon the house, because they're almost a month behind. We're having our yard sprayed, so we have to notify the groomer next door and neighbors behind us so they can keep their pets inside for 35-40 minutes after spraying, so that's twice now I've had to tell them never mind. It's getting embarrassing. I wish that was the worst thing that happened, but a sales rep came over to discuss termite control and for some VERY strange reason decided it was perfectly fine to talk to me and my roommate about one of his clients having a sex dungeon and went into details about it. We were shocked into utter silence and all i could think of to say was "To each their own I guess". I called the branch manager immediately after he left and said I would file a sexual harassment suit if he ever stepped foot on our property again. I really thought they were the elite pest control company, but now I have to start the whole process over again with another company and because of this debacle, I don't know who to trust.

You charged $120 for Mosquito We have more mosquitoes than…read morebefore. Maybe bad product Please address this or cancel service Sorry ‍ Pansy and Alexander Knight

Wonderful experience, he is very knowledgeable. Got rid of my ant and spider issue. Highly…read morerecommend!

Pleased with service and no more rats in the attic. I definitely recommend. Very nice man.read more

From the owner: At Hilbun Pest Control, we are a small, dedicated company prioritizing complete customer…read moresatisfaction. We take immense pride in the excellent quality of our work and our economically friendly prices, ensuring you receive top-tier service without breaking the bank.Our comprehensive quarterly services include complimentary visits between scheduled services, should they be needed. This commitment guarantees that our customers are consistently happy and their pest control needs are met year-round, providing you with peace of mind.

Very patient with explaining process, expectations and outcomes. Went above and beyond in dealing…read morewith gaps in wall-foundation junction

Very quick response to my inquiry. Our yard is covered in ants and they were quick to come out and…read morebegin treatment. Friendly staff

DO NOT HIRE FOR MOLE CONTROL! I hired Critter Control to eradicate moles from my yard. After 7…read moremonths, the problem is far worse than when they started my service. After reviewing security cameras, it became apparent that some of the service techs (you always get a different one each time, it seems) just walked quickly through a portion of the yard, and then sprinkled some granular deterrents or placed a single trap and a flag. The tech would leave without reviewing the entire yard or checking all areas with some sort of focus. My yard is now overrun. They had no concern or questions when I cancelled my service which speaks volumes about the type of service you'll get if you choose them. Not worth the money at all.

Giving a 1 because 0 wasn't an option. Set up a service with them after hearing something in the…read moreattic. They came out and gave an estimate and were paid in full! (BIG MISTAKE). Since then, they were a no show on the 1st appt to place the traps in the attic. Set out traps at appt #2, they were supposed to come out weekly to check the traps, after 3 weeks, had to call and find out what the heck? When are you coming back out? Scheduled for them to come out the following week, tech (Cory) checked the attic and said he didn't see anything but he had caught a huge rat st his last visit (WRONG) he can't get in without me and this was his 1st time even checking the traps! So scheduled appt #3 for today, one week since last visit and you guessed it..NO SHOW AGAIN! I work and have to make arrangements to meet them for this service. The kicker is I was told by tech (Cory) that he had to go to Gulf Shores today to give an estimate to a new customer! What about the ones you already have?! Would NEVER recommend this company..poor customer service, rather expensive and lie about catching "critters". P.S. my first company review ever, but felt so strongly I had to leave a review.

Mike answered his phone on the first or second ring. NO clumsy answering service press 1 for this…read moreand 2 for that. Thank you for answering your phone. Next, he took the time to explain quickly and accurately what I needed in order to sell my Gulf Breeze florida home. He mentioned he does not do the WDO bond I need as a seller anymore but he would connect me to a man he trusts. I texted him my information and he passed it onto Todd. Thank you for giving me great speedy customer service and taking time to answer my question even though you don't do this work anymore. If I was keeping the FL house I would absolutely hire Mike to handle our regular pest control maintenance.

Mike is awesome. He came to my house. Assessed my needs and handled business. I needed rodent…read morecontrol and pest control services. His services are worth the money he charges. You get what you pay for.

Rachel is BEYOND amazing. She is thorough. Explains everything she's doing. And even pointed out…read moresome leaks that could lead to future bug problem. I've never experienced such a high level of customer service. That girl deserves a raise! And yes...I want her to take care of my house every time.

They may not like me saying this, but they gave me excellent advice over the phone. They told me…read morewhat to look for and said if I found real evidence of termites after opening the wooden window sill, to call back. If I have a need in the future, I would not call anyone else.

Chris from Patriot Pest Control was absolutely fantastic. He was professional, knowledgeable, and…read moretook the time to explain everything he was doing and why. He was thorough, respectful of our home, and made sure all our concerns were addressed before he left. You can tell he genuinely cares about doing the job right, not just rushing through it. If you're looking for honest, reliable pest control, I highly recommend Chris and Patriot Pest Control.

Patriot was recommended to us through our property management company, ProGo Realty. The previous…read morecompany we were using had been charging us for services that weren't even being rendered. So it was easy decision to make the switch to Patriot. Recently I have been even more impressed by their level of customer service. Due to a recent medical issue causing issues with my ability to communicate I have found it harder to handle bills and such. I called and the lady at Patriot was patient and kind and helped me navigate my questions and decisions. I don't recall her name but I greatly appreciate her. Local companies always win out! I'd recommend them any day! We have now switched all our properties to their services. If you want excellent service then I suggest you call them today!!