45 minute wait for the one desk rep to process - then another 20 minutes at the car pickup because they didn't have our car ready! Nope

Absolutely the Worst Rental Experience - Avoid Fox Rental Car in Phoenix at All Costs If I could give zero stars, I would. We rented a car from Fox in Phoenix for just one evening, and it quickly turned into a nightmare. As soon as we got off the highway and began stopping at traffic lights, the car suddenly started blasting out extremely hot air -- no exaggeration, it was like being hit with a furnace. Keep in mind it was 106°F outside. The air conditioner was clearly broken, and in Phoenix heat, that's not just inconvenient -- it's dangerous. We immediately called Fox, and while they said the issue was "noted" and that we could exchange the vehicle, we were already over an hour away from the airport. The car was only rented for one evening, so going all the way back would have completely defeated the purpose of renting it in the first place. When we explained this to them, they told us to call billing after we returned the car and that we would be compensated. But when I did just that, billing was shockingly rude, dismissive, and completely unhelpful. It took weeks just to get someone to actually speak to me, and when I finally did reach a manager, their attitude was even worse -- cold, condescending, and unwilling to resolve anything. This was easily the worst customer service I've ever experienced, and all for a rental that lasted less than 24 hours. Between the faulty vehicle, the sweltering heat, and the rude, incompetent staff, this entire experience was a complete failure from start to finish. Save yourself the stress, time, and money -- do not rent from Fox in Phoenix. You deserve better. read more

Started at the counter when the guy was upset that I wouldn't buy insurance. 30 minute wait in the basement for them to bring me the wrong vehicle. My 11 yr old and I were car camping for 2 weeks from Phoenix over to the Pacific Coast Highway. I specifically ordered a larger SUV for our trip. They gave me a small crossover. When I asked for the 4 Runner that I ordered they told me it was going to be another 30 minutes. Okay... I drove 2 hours and paid for my personal vehicle to sit so I can wait another 30 minutes. They then put down in my "file" that I refused the first car because of the COLOR and then proceeded to tell other customers who where there that I had refused the car because of the color. Finally the 4 Runner arrives. I get on the highway only to have the front end shaking so badly once reaching 60 mph that there was no way I could go 4000 miles in it. The front end was going to shake off. I took it back and told them the truck needed maintenance and that it wasn't going to work I needed something else. The guy threw keys at me for a Nissan Pathfinder. Ok fine. Drove home. About a 2 hour drive. We were packing up and leaving the next morning. 2 minutes before I got to my driveway the seatbelt dinger started going off saying the ghost in the back seat didn't have his seatbelt on. I prayed that the problem would go away. Did what I could to reset the dinger. In Reno after being put on hold for over 2 and half hours with roadside, I hung up and drove to Nissan to see if they could help. Not only the dinger going off but the dashboard flashing, freaking out, other warnings about abs brakes, air bags, etc. Nissan wouldn't touch it. All the safety features are connected. They weren't comfortable when it wasn't my car. Spending another 2 hours on the phone with customer service in another country, the gal asked if I would take a 4 hour detour to Sacramento airport to pick up another car. They won't work with any of their competitors to do the right thing. They have pretty much zero establishments to be able to get you another vehicle. Roadside lady when I finally talked to someone state side, told me since there wasn't actually anything wrong mechanically they would not give me another car. All the safety features at risk of not working is apparently not a mechanical problem. This was absolutely the worst experience I've ever had with possibly any company I've ever dealt with. The customer service terrible, their vehicles awful. This company should NOT BE IN BUSINESS. Don't be fooled by the cheaper price tag. You get what you paid for I guess. AVOID AVOID AVOID read more

I had an extremely disappointing experience with Fox Rental customer care. The counter agent, Octavio, was on his phone and made us wait unnecessarily. When he finally assisted us, he was rude and dismissive. When I asked if someone else could help us, he simply said "no", which is completely unacceptable in a customer-facing role. This is not the first time I've had an issue with him, which makes it even more concerning. To make matters worse, he threatened to charge a $500 deposit, claiming the card I provided was a debit card, when in fact it was a company-issued credit card. I travel most of the year and have rented cars countless times--this was by far the worst customer service I've experienced. Fox seriously needs to address professionalism and basic customer respect at their counters. This rating is particularly for Octavio, other agents have been decent and know how to treat customers professionally. CenterCard is issued as a corporate charge/credit card (commonly used by companies for travel and expenses). It does not draw from a checking account, which is what defines a debit card. read more

My review is specifically for Fox's lost and found department. Our experience with Adriana was superb! There were so many ways in which she provided service that went above and beyond. First, she was very calming as we tried to figure out the logistics. Second, she was reliable. She called exactly when she said she would call, sent tracking information as promised, and provided clear expectations for timelines. Third, she did a great job selecting packaging that protected the iPad during shipment. All in all, we couldn't have asked for a better experience given the circumstances. THANK YOU, ADRIANA!!! read more

Our trip was ruined by the stress of our rental car breaking down, Fox roadside assistance showing no concern, urgency or compassion, and having to pay extra expenses (Uber rides & a hefty towing fee) just to be able to help them resolve their issue and get their Jeep back into their possession. We booked and prepaid for a rental car through Priceline. Once booked, we were notified that the rental company was called Europcar and we were to pick a compact SUV from Phoenix Sky Harbor's rental facility. (It ended up being Fox). Our pickup was scheduled for 1:30pm, but with the long lines and only 2 people working at the counter, as well as the lack of SUVs available (the agent recommending we upgrade & STILL no vehicles were available), we didn't get into an SUV until 3pm. We thought this would be the only headache of our trip, but it was nothing compared to what transpired with our rental car experience. We were given a 2024 Jeep Grand Cherokee, which was great since we were in town for a wedding that was 2 1/2 hrs away from Phoenix Sky Harbor airport (and 25 mins outside of the town of Prescott). However, on our drive to Prescott, we started having some weird electric glitches. For example, when we would try to accelerate to merge into traffic, the Jeep would automatically switch into NEUTRAL, which was terrifying on several occasions. One of our friends was driving behind us one night and noted that the tail lights weren't on (even though our headlights were on). Lastly, the interior lights never came on when we would open the doors and then would randomly turn on and off. On the morning that we were set to head back to Phoenix (from Prescott) to go to a concert and then fly home, the Jeep wouldn't start. I rolled down the driver's side window to make sure that was working. We tried jumping the car with a friend's, but it wasn't working and ended up turning over altogether. We had to call AAA to come out and try to jump the car battery. The guy tried a couple different ways and couldn't get the Jeep started either. He said it was most likely an electrical issue and we would have to get it towed. I called Fox roadside assistance and they said we were not allowed to get it towed to Phoenix and that they would send out their own tow guy. However, they didn't know when they would be able to get to the car. We told them about our urgency to get back to Phoenix so we could get back home out of state and that our friends were about to leave and we needed to at least catch a ride with them so we weren't left stranded. We were concerned that the window was still down and Fox roadside told us that if we left the Jeep, we would be "abandoning the vehicle." This nightmare continued for several days. Thank GOODNESS we got a ride with our friends that day, because it took 3 days for someone from Fox Rental to finally locate and retrieve the vehicle!!! We would have been stranded with dead cell phones, no food, etc. if we had waited for that person to come. The first day, the Fox guy couldn't find the vehicle (since the roadside assistance person we spoke to on the phone didn't relay the GPS coordinates, landmarks or any info to him), so he drove back to Phoenix. The next day, he said he was too busy and couldn't make a 2nd attempt. We ended up paying for Uber rides to get around in Phoenix since we weren't given a backup vehicle (even though we were still paying for those dates.) The 3rd day, when we were back home, we finally talked to someone at Fox who had a little bit of compassion and understanding of our situation. We were told to pay out-of-pocket for a local tow company to have the vehicle towed to a certain place and location. Turns out, that place doesn't even exist. So then, after several phone calls to Fox, they gave us a different place and address to have it towed to. It cost us $400 for this tow. Besides the amount of stress and extra financial costs we incurred, we weren't able to visit family in the Phoenix area, like we had planned due to not having a working vehicle. We are so disappointed and upset by this entire experience and hope no one else has to go through something like this!!! read more

Fox Rent A Car - Attempted to jump the Jeep from a friend's vehicle first before calling AAA and then Fox roadside assistance - Car Rental Near Me - Phoenix, Arizona

Great value easy to work with staff only reason is the car I rented could have been in a little better condition it had a dent and a big black scrape and the interior had a some stains on the back seat read more

low rate and new but be careful..service ok but office in a big warehouse at Denver and now it gets worst....asked if we need the pre paid tolls and said no. A week after the trip I get four invoices for tolls charges and never use a toll road. I call the number and hit 3 and it just going back to 2 and 3 which did not pertain to disputes on reservation....a BIG WASTE OF TIME ALL AROUND read more

Fox Rent A Car - charges for tolls and there 3 more - Car Rental Near Me - Phoenix, Arizona

Fox was fine. I'll admit I nervous to rent from Fox with all the bad reviews but it ended up going for it since it offered the lowest price among competitors. When you arrive at PHX, exit the terminal and take the train to the end of the line. I will provide reference that my experience might have been slightly different than others as I booked the reservation a few days in advance and arrived at the rental center early in the morning around 7:30am. There was no line when I arrived. While the woman at the desk checked me in without any issue, I would say that she wasn't super friendly. She also tried to rope me into paying $150 for the "basic insurance," only asking whether I wanted basic or premium coverage. If you have your own personal insurance, you can select neither. She didn't mention this until I asked. Make sure you check this before you swipe your credit card. The car I rented was a pretty standard four door small SUV. It did come with a small dent on the left side and a large "sap" mark on one of the rims. Make sure you do a thorough examination of the condition of the car and note any damage on the slip before leaving. When I returned the car the attendant pointed out the dent but luckily I still had my slip with me to prove that it was pre-existing. Overall, this rental made me nervous but it ended up being fine. read more

This is ridiculous!! We have been waiting downstairs in the parking lot for 50 minutes waiting for our rental car. There are people that have been down here waiting for their car for 1 hour and 10 minutes. There are approximately 75 people down here waiting. Do NOT rent from them...they might be a little cheaper but the wait is NOT worth the savings! read more

Terrible staffing. 19 people and only 2 counter people. I estimate a wait of an hour or more. Tried to cancel on their website and it wouldn't let me. read more

Fox Rent A Car - Here we see 2 people working - Car Rental Near Me - Phoenix, Arizona

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Most people, including myself, only review car rental businesses when they have a bad experience. Well, Fox has earned my business through their easy reservations, direct from the website, car availability, and fair and consistent pricing. I have had bad experiences with other car rental companies, but Fox seems to be pretty consistent. at Phoenix last week, I got a jeep grand Cherokee for about $40 per day plus taxes, and was promptly refunded the damage deposit when I returned the car. Tip: book directly with the company rather than through a portal. The pricing is usually comparable, and they seem to prioritize reservations that are made directly through the Fox website. This is based on my experience. read more

Due to government shut down our flight was delayed twice. Finally get to our destination and they left us and 10 others completely stranded with no way of getting our rental. Will be fighting charges for the rental. read more

I'm surprised at all of the negative reviews because my experience was near flawless. I booked my reservation online weeks in advance, and when I got to the counter there was no upselling or any other nonsense. The only downers were a moderate wait to get to the counter, but another employee did jump in to help out with the uptick in customers waiting which sped things up; and the original vehicle I was assigned was missing. Instead of just promptly reassigning me another vehicle, the lot attendant went looking for it. This went on for about ten minutes until they finally assigned me a different vehicle, a late model Jeep Grand Cherokee which was clean and in perfect working condition. The next time I fly into PHX I will rent from Fox again. read more

The phoenix employee down in the garage was literally ignoring us after receiving our rental agreement paperwork. He was trying to impress the girl working with him. read more

we checked in and got our paperwork no problem. But once we went to get our car we were told to wait....and wait, and wait. 30 minutes later after sitting and waiting in the parking garage we got our car. never experienced such bad service in my life. Do not rent a car from here unless you have half your day to waste. read more

NEGATIVE STARS!!! This is a long read, but this story has to live somewhere. TLDR... RUN!! 1) When I arrived at the pick up counter, I was made aware that I could not pick up my car because part of my last name was adjoined to my first name, which somehow made it ineligible for pick because "it didn't match my ID". I was told that the error was by Expedia and, therefore, it was their responsibility to fix it. Expedia was not able to change this on their end, so I spent more than a hour trying to negotiate with Expedia and Fox for another option. 2) While a secondary Fox agent used my phone to speak with Expedia (because, I was told, Fox desk agents "don't have phones"), this Fox agent said to me, referring to the Expedia agent, who was on speaker "I hate her. I wish I could punch this bitch through the phone!" 3) Finally, Expedia offered me a refund and the original Fox agent said that he could match my price with Expedia, as a curtesy. When it came down to it, it was actually $80 more. But he knew he had me over the barrel. 4) The Fox agent did not ask me whether or not I wanted the Fox insurance plan (which I would have declined), which was an additional $200. So, original total: $537. Final bill: $834 (with prepaid gas) 5) When I went downstairs to get my vehicle, it was a sedan, but I had paid for an SUV. When I went back upstairs, the agent seemed surprised and let me know that there were no SUVs available. "Well, did you see any SUVs down there?" he asked me. I reminded him that it was not my job to observe that, so then he offered to call downstairs to see if there were any SUVs downstairs that weren't in his system. (May I remind you that they weren't supposed to have phones!) Lo and behold, there was an SUV available. The man at the desk adjusted my reservation by writing on the back of my printed receipt, by hand, in HIGHLIGHTER, "Please switch to SUV" and signed his name. 6) I asked the man downstairs to print a new reservation for me with the new vehicle's information, in case there was an emergency. Reluctantly, he obliged. 7) Day 5 of my rental period, the red "coolant" and "emergency hazard" warning lights came on. We stopped to have the car checked, and the report was okay, but these came on and off throughout the rest of our rental period. 8) Day 6 of my rental period, the "check engine" light came on and stayed on. I called Fox roadside assistance. Their phone system wasn't working. When I finally reached an agent (who called me back from a personal line) he said that the check engine light was a "catch-all for lots of other minor car issues" and told me it was safe to drive. He said that he notated my account but would not give me a copy of the notation, an employee ID number, or a last name. 9) Shortly after I returned the car, I realized that I forgot my phone holder clip in the vehicle (the kind that you clip to the AC vent so you can navigate from your phone, hands free) I had just gone upstairs so I ran back down to grab it. Within that 10 minute period, the guy who had checked us in had already installed my phone holder INTO HIS OWN PERSONAL VEHICLE!!! He stared at me, wide eyed, and said "I chased after you!" But guess what? My name and phone number were labeled on the back of the phone holder!! If he wanted to return it, he could have. But he didn't. Because he's a thief. The whole company is chock full of low-down cheats. And I'll never use Fox rental car again, ever. read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

This great experience may be attributed to luck along with other factors but I really did enjoy an overall positive experience. I booked through Capital One a premium car, which came at a very affordable price for 4 days during Phoenix Open at that. I arrived fearing that I'd have to be shuttled to a different office offsite, but nope. It was right there. I knew that they were understaffed based on the reviews but the line moved fairly quick. I then figured they'll find a way to overcharge me or insert some hidden fees but there was none of that. Finally as I approached my beautiful red Dodge Charger i was just waiting for the roaches to pop up and say hello, but thankfully there was none of that either. The folks working there were kind and courteous, and they ultimately squashed all my fears. Drop off was literally a breeze. I would absolutely use them again! read more

I was charged almost $300 for insurance that I did not ask for. I have sent multiple emails to the company and have not received an answer for most of them. However, the one answer I DID receive, said: "Although we understand you verbally declined this service, it remained active on your contract throughout your rental period and is therefore non-refundable." So, basically, they can add anything they want and charge your for it. Won't use them again. Very disappointing. read more

I rented a car on May 16, 2026. When the car was presented to us it had a terrible smoke smell and ashes in the door handle. The car wasn't washed after the previous renter returned the car. We were given a sheet to fill out,stating the issues with the vehicle. When we returned the vehicle the person checking us in stated the car smelled like smoke. We explained to him that we filled out the form prior to taking it off the lot stating this. He didn't look for the form and I was never given a copy. The company proceeded to charge me for the smell even though I had stated it was there when we picked up the car initially. I had a flight to catch and wasn't able to come to a resolution before I left. I was told the manager would be calling me before I was charged for the issue. That never happened. Five minutes later, I was informed by my credit card company that they had charged me for the smoke damage. I was already on the train to the airport. When I got to my gate I immediately called customer service to explain what had just happened. The agent I was speaking with put me on hold and when he came back started typing on a complaint form, what was written on the form I had filled out originally about the smoke and ashes in the car. He stated I should receive an email within 72 hours. I never received that email to this day. I still hadn't received any correspondence by the 27th of May. They charged my card for the hold they had put on it of $150 and also charged an additional $213.86 for the smoke damage. I've never received any correspondence from any of the 3 people I have spoken with, to this day. I'm disputing these charges with my credit card. I am also trying to get to someone at the corporate location to further dispute this. My purpose for this review is to let people know how shady they are and to not do business with them. read more

The staff is friendly enough, though our counter person surreptitiously upgraded us--one could say that's on us for not being vigilant. But the company doe not have any way to get to the desk by phone! We needed to reach the counter where we had done business and the only way to do so was to DRIVE back to the counter itself. We made multiple calls to the main line and the best anyone could do was send an email to our location and ask them to email back. No one ever did. We resolved our issue by driving 45 minutes back to the counter and then 45 minutes again, back to our destination. The staff was lovely. But seriousy: NO phone contact!?? read more

Scammed my friend and I and charged us twice for a rental car and refused to refund us the money.

0 stars if I could - I prepaid my rental through Expedia, but Fox Rent A Car at Phoenix Sky Harbor added expensive coverages (LDW, SLP, RLI, RSA) I never agreed to. The electronic pad I signed showed no prices, yet my signature was later placed next to charges on the printed contract. After getting the runaround from staff and billing, I learned many others have had the same issue. Very deceptive business practice -- be careful. It has gotten to the point where I have contacted the BBB the attorney general and I will be checking with consumer laws. I don't know how they are still in business. It's probably because in part of their rental agreement you sign saying you won't take any class action lawsuits essentially...... read more

Was literally lied to by their customer service about insurance. I declined insurance, proceeded to get charged for it, then when I explained the situation I was just given this run around of different numbers to call. When you would call those numbers you'd be directed to call a different number or talk to a different person. They had me even sign a document that I specifically asked, "this is for the deposit?" and he said yes, when in reality it was for insurance. And now they're saying "oh you signed the document so we won't refund you." I've read other reviews, this isn't the first time they've done this. They are a shady company exploiting customers. Please go to an organization that actually has a decent reputation so you're not getting scammed out of $500 like the rest of us. read more

terrible experience woman was so rude when I returned car . I am handicapped and she just ignored me and said get out of car and resented answering how to get to terminal . Hidden charges were also added read more

We rented a car this weekend for my grandmother's funeral. We booked the car on points via credit card, but noticed we had been charged extra money upon the return. Turns out that even though we refused insurance (we have insurance already) we were charged for their insurance anyway. They refused to reimburse us, and were unprofessional a**holes on the phone. Do not rent from them. They rip you off and their cars are terrible. read more

I had booked a prepaid car rental through capital one from PHX from May 22 - May 25, picking up at 11:30pm. When I arrived at the rental center however, the person at the counter told me that there were no cars available and that I should come back the next day. I tried cancelling the reservation on phone and requesting a refund but Fox told me that I needed to do so via Capital One/hopper. When I called capital one, they tried to get in touch with Fox and found that that they had me down as a no-show (which is a total lie since I had gotten there on time). I went back to the airport to the rental counter where I was told there's a note in my record confirming that I did not get a car and that I should get in touch with Capital One again for the refund. But after getting in touch with Capital One, it turned out that they hadn't received confirmation of a refund from Fox and couldn't give me my refund in turn. read more

I rented a Fox car through Expedia, quoted and paid $518. When I returned the car, my charge was over $1200. The extra charges were never explained to me and I will never rent a car through Fox again. read more

Unfortunately I cant give a lower score, I wish I could give negative stars...Horrible customer service, CAN'T GET A HOLD OF A SUPERVISOR WHEN I CALLED IN, they don't listen or help, I was charged for insurance when, I told the man over the counter I didn't want or need it, he was very hard to understand in general but I made it clear I didn't want it and he snuck it on the contract. They won't issue refund or even discuss anything over the phone. I WOULD NEVER RECOMMEND THEM TO ANYONE. RUN AWAY FAST DON'T RENT FROM THEM!!!!! read more

Reserved online for the prepaid rate. Declined insurance. Rental period Feb 7-10, 2026. At the counter insurance was offered and was declined along with the prepaid gas. When received the receipt after the rental was returned, insurance was charged and prepaid gas was referenced but not charged. Contacted customer service and was told, like others, a contract was signed. At the counter, you are asked to sign a pad which has no text with it and initial. When the agreement was sent with the dispute it showed 6 sets of initials like they were copied and pasted. Two sets were in empty spaces. Looking at other complaints it looks like it happened a few times during this time. Also noticed that there is no combination of fees/cost that equals the charge for the AZ sales tax. Was charged more than the 11.10%. read more

I booked a midsize rental car (Toyota Corolla or similar) in my husband's name through our CapitalOne Credit Card from Wed, June 18 at 3PM to Fri, Jun 27 at 12PM. Confirmation number H-FFX061DE58. I paid $344.54 for the rental. When we arrived at the Sky Harbor location my husband handed my phone with the confirmation information to the attendant Octavio. Instead of pulling up the reservation, Octavio started a new rental agreement: PHX-1271451. This rental agreement was for 1 day and we were charged $386.38 and will be charged $214.56 everyday that it isn't returned after 6/19/25. We were given a VERY BASIC Nissan Versa which is a compact car and not a midsize car that we booked. We did not notice this because my husband and I were traveling for 16 hours to get to Phoenix because his father was placed on hospice and we did not notice the discrepancy until the next day. We called customer service and they didn't seem to know how to fix it and said we would have to return the car and do a whole new rental agreement....we are in Prescott so it would be a 4 hour round trip process. The sky harbor location is supposed to call my husband but so far they haven't called in 5 days and now we have been charged an additional $1031.89 for the Nissan Versa. I've emailed the management address on the rental agreement 5 time and mentioned Octavio's name multiple times as he is the one responsible for this situation. I've also contacted Fox through the contact us section of the website 5 times and still not response. My husband's father passed on Tuesday and this entire situation has called unnecessary stress during a very difficult time. Not only do I expect a refund for the $386.36 and the $1031.89, I expect a refund for the $344.54 that we were originally charged for a midsized vehicle since we also did not receive what we reserved. This is what the Owner has commented on every Google review and as I said in my review, I have reached out to the contact section of the website 7 times with no response: Fox Rent A Car Phoenix Airport (Owner) Hi Kristin, I'm truly sorry for the distress and inconvenience you and your husband have faced during such a difficult time. Our team deeply regrets the oversight, and we're committed to making it right. Please reach out to us through the contact section on our website, where you'll find an option to directly address management; ensure you reference your situation and the confirmation numbers you provided. We appreciate your patience and will prioritize resolving this issue swiftly. read more

Several weeks after returning a vehicle I was charged with windshield damage that I do not recall. I requested photographic evidence of damage before I made a claim to my insurance company. My only response was they did not have to provide it. My insurance did pay, based of a Fox drawing of a windshield with an "X". While this is Fox's policy, it is not transparent. I advise renter beware and always document with photos prior to, and after drop off. I choose never to rent from this business again. read more

My family and I flew in late from Pittsburgh. I previously had arrangements with AVIS but it didn't fall through due to me not having a credit card. I was freaking out since most car rentals their required a credit card. I got to FOX and I met Jay he was so welcoming and helped me with a vehicle big enough for my kids, husband and I. His customer service was the best. He helped me calm my nerves just by having a conversation. I would definitely be renting from FOX RAC in the future. read more

This place sucks! Reserved a car on Expedia, but when I went to pickup the rental, they wouldn't rent the car to me. The worker said my license and credit card didn't match. Umm, they do though? I showed him and he still said no. This place is a scam. Thru world NOT refund my money even though I never rented the car! Expedia also denied my refund--they wouldn't even listen! Thank God for Chase! Glad I reserved with my Chase CC because Chase refunded me immediately--they did not even investigate! Chase saw that my ID and CC match. So why was I denied this rental? Just a bs excuse given by that worker. When I say NEVER EVER again will I bother with Fox or Expedia. These companies think they can walk all over their customers! That's fine, I'll take my business elsewhere--where I'm protected and appreciated. Always book using a CC bc if I had used my debit, Fox would've kept that money 100%. Honestly, Fox deserves NO STARS! read more

Fox is terrible and scam adjacent, the first lady we spoke with was no help with zero concern for our predicament but when we got back in line we were assisted by Ronnie who so incredibly helpful and truly cared for us as customers. 0 stars for the business but 5 whole stars for Ronnie!! read more

I reserved a full size car, paid for it, but when I arrived they didn't have any more cars of that type. Instead of upgrading us to a larger vehicle, they downgraded us to an economy size. The employee was not willing to work with us. After the trip I tried to get a refund for the difference, but was told they don't give money back. read more

I reserved a vehicle through Expedia. And shame on Expedia for offering a car through such rip off artists. My flight was delayed from an evening arrival to a 10:00 am arrival the next day. I called and asked if I could move the reservation to the day of arrival and I was told no. I was happy to pay the extra day, but just wanted them to keep the reservation for me. No. They took my money and have flatly refused to refund the money. read more

They will under price cars at low rates to get you in the door and upsell you a more expensive car. Or make you wait multiple hours in order to get the car they claimed was available online and booked on your behalf. If you experience the same thing, please report the practices to the Better Business Bureau. with enough testimonies there's probably grounds for a class action lawsuit if anyone is interested in gathering the evidence and filing the case contact me. read more

If I could give a zero I would. I was completely calm with him but Jesse at this location had the worst customer service I've ever experienced. Unbelievable rude, short, and literally couldn't believe half the stuff he was saying to customers. Literally told me to go shop around elsewhere and to not to come back to them because " he would know and he wrote notes under my reservation" After all the BS and finally getting a smaller vehicle that what was reserved, we noticed the car sounded weird and told the guy before we left. The guy told us " the car was just fixed and don't worry about it" the sound got worse as we drove so we pulled over to check it only to find out there was no oil in the car! Never again will we deal with the company read more

Original vehicle would not start, low tire and truck would not reopen to get my bag out to switch vehicles. When checked in with Priceline reservation I added liability insurance at $15/day and then they charged $150 deposit charged my card $188.00 specifically verified with the agent I woke up no additional fees. After I returned the car they charged me an additional $76.50 for waiver I did not agree to if I had agreed it should have been on the original charge. Be careful dealing with this shady rental car agency. Contact corporate they can't help you need to contact the location but you can't call must email, however they will not return your call or correct their. Take your time read every line off the one inch lab Credit card machine as they will add it after the fact have all charges printed out before you sign. The will and have gone back and stolen money have no customer service support and do not care. USE A WELL KNOWN RENTAL CAR COMPANY DO NOT RENT THROUGH PRICELINE AT SKYHARBOR AIRPORT OR YOU WILL BE RIPPED OFF BY FOX CAR RENTAL Response to Fox Rental Car reply to original review - No Contact number available on page requested to go to for resolution in their blanket response (Most likely AI Generated) I Called reservation line to be transferred. Surprise Customer service does not have a phone number to speak with anyone. They expect you to fill out a form that will go to their non existent customer service department. More smoke and mirrors to deceive the customer. I WILL JUST REMIND ANYONE READING THE REVIEWS FOR FOX RENTAL CAR ONLY RENT FROM THEM IF YOUR MAD AT YOUR MONEY AND WANT TO RECEIVE THE WORST SERVICE EVER. Thank you for reading until the end hopefully you will decide to rent from any other car rental company. If I have saved just one person from making the same mistake as I this is time well spent. read more