Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We had an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company! read more

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo! ​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability. read more

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the Goldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price! read more

Don't know how many times I have used Alamo for rental car service and this time my experience with Alamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again. read more

Alamo Rent A Car - Sign (Mar 2026) - Car Rental Near Me - S Phoenix, Arizona

Super fast to check in and get your car using their app. We were only 3rd in line, but an employee walked us and the couple in front of us through using the app so we didn't have to wait. Accessing the car, choosing which one we wanted, leaving the terminal and returning the car went so smoothly, I can't understand why all places can't be like this! Great job, Alamo! 6/2026 read more

Alamo Rent A Car - Car Rental Near Me - S Phoenix, Arizona

I dk what it is about Phoenix and Sky Harbor car rental agencies, but they all (suck), and lie like a rug. A couple years ago it was Sixth (worst of the worst), this time it was Alamo. Running late upon arrival (and in the dark), husband jumped into a Nissan Rogue (with 9000 miles) and headed out to meet me at the hotel. Next morning as I climbed into the passenger side, not only was everything completely sticky (ick) the head liner looked as if someone had performed an autopsy (spattered blood or coffee along the entire half of the car). The passenger window was so stuck it almost shattered when I it rolled down. Tried calling and emailing Alamo, then finally heard via text the next morning to return to the airport center. Very nice (too nice it seems) service rep at the Enterprise counter (Rhianna), walked us out and said take your pick of any car (along many rows), "just bring me the keys". Then stated that she was 1) voiding the fuel fill-up mandate on return, as well as 2) giving us one free day of rental to help compensate for our troubles. She also stated that two emails would be forthcoming, the original and a modified one (approximately 15 mins later). Of course only the original (with all original pricing) was resent. After we asked this rep in person (3 separate times) while staring at all the cars "was she sure we could choose any car and get the new price?"...I should have said "I'll believe it when I see it". As the second contract with the modifications never came, it's only our word vs the agent's. Alamo Sky Harbor must believe that (even repeat) customers are too stupid for believing the unbelievable in car rentals. When it seems too good to be true, it always is. Renter beware with this Alamo. Oh, and the car was returned with a full tank by us, (after using a full tank). At least we didn't get taken by that unhappy surcharge surprise (on the final bill). For ref - James Murphy rental agreement 478382277. read more

Rented a car for a day to go up to Sedona. I made my reservation only a couple hours before picking up and they had something ready for me. Super easy check-in process. People are here to assist in picking a car. Received a really great upgrade and really enjoyed the Genesis. Can't recommend this rental agency enough. read more

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Stellar customer service! Avi got us set up quickly and easily. Alisha (not sure that's how she spells it) took us to our car and helped us set up the Apple Play. She was cheerful and competent in the 102 degree heat and had us out of there in no time. The checkout was also smooth. Check-in with our return went super quick and I cannot find one thing that was missing from our experience. All the employees were friendly and competent. I am a loyalist and will always go back to Alamo, especially at PHX airport read more

This has to be the most reasonable experience I have had at a car rental place in my entire adult life. Arrived around 9pm and walked right up to the counter and was helped by the kindest woman. She was helpful and friendly but not over the top, which was perfect as I was quite tired. I was check in and assigned my car in less than ten minutes. I was direct around the corner and down an escalator where I was greeted right away. They didn't have the car I wanted in stock unfortunately but they granted me a free upgrade to the next size. The woman helping me took me down and let me through their inventory to find something that would work for us. She then made sure we were comfortable with the tech features and sent us on our way. Returning the car was seamless as well and we were dropped off and on our way into the airport in under five minutes. I highly recommend using this company if you plan to rent a car. read more

Our family of 7 (including three kids- 1 a todder) got stranded inside the Grand Canyon when our Alamo rental car broke down. We were told by our first customer service agent Ariana to KEEP DRIVING an unsafe car that was literally flashing "stop driving immediately" Then told it couldn't be towed. ( we had to pay out of pocket to tow to a garage in the park) but then magically alamo appeared with their tow truck. Then told to Uber... with no Ubers available. We had no food, were stuck at a closing for 6 hours garage, and were over 2 hours from where we were staying. Never once did someone say let's help you find somewhere to stay. Not one person called us back. Not one person checked if we were safe for the night The only reason we made it out? A complete stranger drove all 7 of us 90 miles and helped feed our kids. When we finally got to the flagstaff airport, they suddenly "found" us a car--after telling us all day that wasn't possible. Still no follow-up even though I have emailed and called multiple times. Still no refund. we had to pay an additional 290$ out of pocket and we missed out once in a lifetime trip to the park ( we flew from Philly) This could have ended very differently. They have NO safety plan in place for if something goes wrong when you are visiting tourist locations in their serving area . read more

Bad customer service. We rented a specific car and they said they overbooked so our car wasn't available. All the other cars they offered smelt like smoke or were dirty. We finally got a car that was fine, but it had no radio and bad air conditioning. Disappointing. read more

They were extremely and accommodating. There was a slight miscommunication when we first arrived in Phoenix, however they gladly gave us a discounted prose for the confusion. The vehicle we received was like a brand new car and ran across the desert flawlessly. I will definitely be using them again. read more

I had a great experience with Alamo in Phoenix. Stephanie the Alamo representative helped me pick out a nice car. Thanks to Stephanie for the excellent customer service. read more

Always a great experience with Alamo. Once you have it setup it is flight lands, get over to where Alamo is and pick your car. This time I got a Charger and it was a blast to drive. The folks working here were super friendly and easy to get in and out Highly recommend. read more

Alamo Rent A Car - Car Rental Near Me - S Phoenix, Arizona

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Never expect to leave a good review of any car rental, but this location has it dialed in. All paperwork done ahead of time so we spent 5 minutes from arrival to driving off. Easy return. We had a minor issue and they took care of it instantly. read more

Mobil check in app did not work. 25-30 people in line only two people working. Extremely long wait.

Rental car companies keep trying to reinvent themselves. Alamo is doing the customer experience method. Every step along the way the team inquires if you're satisfied or happy with the service. The skip the counter process is good, I wish the App kept credit card information and I would not have to add it every time. I picked and Ford Expedition with the agent, It was the best looking SUV there. I knew almost immediately I made a mistake, the SUV had 53K miles and the steering was loose. I lived with it for the 8 days. Upon return when I mentioned it and the young lady she immediately marked it for sale. She mentioned it was over the 50K mile limit, which means it goes out. If true, very impressive. I'm in search of the perfect rental experience. read more

Alamo Rent A car was smooth and easy. Thankfully, they were not too busy when we picked up our car. We had a choice between 3 cars (2 Nissan Sentras, or 1 Kia Sol). Customer service was helpful and friendly. We were ready in less than 8 minutes. The return of the car was just as smooth and easy. It's one of the best rental experiences. read more

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Reservation confirmation promised "Accelerated Check-in" at a self-service kiosk. BE WARNED there are NO self-service kiosks at Sky Harbor, only long slow lines. read more

Alamo Rent A Car - Long slow lines... - Car Rental Near Me - S Phoenix, Arizona

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FINAL UPDATE After filing a credit card dispute, someone finally reached out. David and I had positive communication and I was issued a full refund. I rented a car for a weekend at the beginning of the month. The car broke down on the side of a remote highway. I waited almost four hours to get picked up. I have received several emails asking about my experience and I have requested a phone call to discuss. I have received nothing. I emailed the manager of the establishment twice, no response. I emailed the President of the company. No response. They leave me no choice but to post the email I have sent twice to the manager. _______________ Sent from my iPhone Begin forwarded message: From: Kelly Xxx Date: February 7, 2025 at 1:28:18PM CST To: alyssavenice.devera@alamo.com Subject: Breakdown Hello. This is Kelly Xxx. I met you on Monday, 2/3/25 when I dropped off the keys to my disabled rental car. I have requested someone call me to discuss and haven't heard back from anyone. With everything I went through that day, I should be receiving compensation. I literally had to lay down on the small shoulder of the highway in filthy dirty gravel, while semi's zipped by at 85+ mph to see what was going on. I spent hours waiting for a ride in a remote gas station parking lot. I was unable to pick up my elderly mother to take her to the airport and had to hire an Uber for $42.34. So we could make our flight. The entire reason I was even in Arizona was to escort my disabled mother, who cannot fly alone, for an appointment. Her having to take an Uber by herself was terrifying. Having to navigate wheelchair access was almost beyond her capabilities. Once we both finally made it into the departure terminal, I was able to take a closer look at the photos I had taken of the car. It became very apparent that the undercarriage or engine shield had been literally tied back up. You can see the literal broken tie. As opposed to actual metal screws that are to be used. When that came undone is when more and more of the undercarriage came loose. To the point, it was literally laying on the ground. When it first came partially loose, there was a violent shaking of the car along with a loud, slapping sound. When more of it came loose, I could no longer drive the car. I understand cars break down. That's not the case here. This car broke down solely due to the sheer negligence of the vehicle's maintenance. For the fact alone, I am requesting a full refund. I look forward to a timely response. I will be unavailable from 2/10-14 and I would like to have this resolved before that time. Sincerely Kelly Xxx Invoice #xxx $236.67 Sent from my iPhone UPDATE The company has responded below. I have reached out several times with no response. They say they want to respond and I should 1) look up their customer service number, 2) speak to someone at a call center and explain everything. Again. And what? Wait again for a call that never comes. Don't put the onus on me. Alamo, do better. Did you have that many disabled car keys hand delivered to your agent with my balance and my name that you don't know who I am? Why don't you spend the several minutes that it will take you to look up my information. Instead of me wasting my time. Again. read more

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Resolving customer service issues. Illinois toll did not pick up my I-Pass for one toll on a rental car even though license plate was connected to pass. Alamo contacted me via email to inform me I was being charged $29.70 for toll. I tried numerous times to contact them to give them my I-Pass number to resolve but was unable to reach them by phone and they did not respond to email and was subsequently charged. After being a loyal customer for numerous trips per year, I will never rent from them again. read more

Horrible experience. They rented me a car that had a nail in the tire and no windshield wiper fluid. I noticed the tire pressure was slightly low in the front left tire as we were already leaving. Just 5 PSI lower than the rest of the tires. Looked and saw no nail. Next morning the tire was completely flat. The roadside assistance via Alamo was nowhere to be found. Waited 2 hours and they weren't able to find anyone (it was Saturday in Sedona). They made me fill up the tire with air (was holding and couldn't see a nail) and drive an hour to flagstaff so that I could get the tire fixed myself using their account. Meanwhile I missed my expensive Pink Jeep tour to do this. Then after I returned the rental they charged me a flat tire fee. They also had no cars to replace mine either. What a joke of a company read more

This is outrageous. I reserved a car through Allegiant Air along with my airline ticket. Reservation #159342805, and I paid upfront $440.88 just for the car. I arrived at Mesa Gateway Airport on 2/26/2026 and was told my rental agreement was "incorrect" and was required to pay an additional $615.50 on top of what I had already paid. It was 11:00 pm, and left without any option but to take the rental. The agent told me that there was nothing she could do. The reservation number with Alamo was 86715592. This is completely unacceptable and entirely Alamo's responsibility after confirming with other agencies that the reservation with Alligent was correct. I am demanding an immediate refund of the overcharge. I did not authorize this, and your staff's handling of the situation is unacceptable. Allegiant has confirmed that the issue must be resolved directly with Alamo. If I do not receive a full refund within 5 business days, I will escalate this complaint immediately to: * My credit card issuer for a chargeback * Consumer protection agencies * Public reviews and social media channels detailing this experience Alamo's handling of this situation is unacceptable and must be corrected now. read more

We worked with Andreana. She was so professional, speedy and patient with us. She explained everything and all the time with a smile. Made the task much more enjoyable. Excellent employee! Someone is gonna steal her! read more

I've got zero complaints. Great experience. They made everything easy breezy! Friendly service with the bonus of a vehicle upgrade at no additional cost. I understand that it's not always going to be like that. We got lucky and I felt very fortunate. Thank you Alamo Team! read more

First time in Phoenix. Did not have a reservation, and tried to go to a few other rental car companies before landing at Alamo. Wow, this was an incredible experience. Had a choice of 3 different cars that were all great. The manager on site (David) was a prince providing stellar, speedy service. I will ONLY be renting from Alamo moving forward. Thank you David! read more

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you to Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0 read more

We landed Thursday afternoon in Phoenix. Had a compact car booked with Alamo. We were pleasantly greeted by Woody who asked if we would like to upgrade. As an SUV owner I asked what it would be to upgrade to one. $15 a day. Go for it I said. There were zero hard sells (or threats) for extra insurance, extra drivers, full tanks of gas etc. Just a super upbeat counter person with a great attitude and an even better personality. He was a five star experience from the get go. Then we head down to the garage to pick up our SUV, and Francie asked if we had been treated well (I honestly think she truly cared) and when I answered in the affirmative and made a bit of a joke about the Woody upstairs she laughed hard, told us we made her day and said "This one's yours!" and pointed at an almost new hybrid BMW X5. "It's the same price" she said and sent us off. Alamo! I swear by the underwear of Zeus that as much as I can I will only rent from you. Kudos to you, your team and your management. The levels of personal service received at every step including return was nothing short of FANTASTIC. Thank you. A now loyal customer. read more

Alamo Rent A Car - My rental X5 - Car Rental Near Me - S Phoenix, Arizona

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Steve B was great, service was kind and attentive! It was a pleasant experience returning our car/

I rented a car from this Alamo from Friday night to Monday afternoon (this afternoon). My flight arrived and I waited a couple hours to meet up with friends so I could give them a ride to their hotel. Once we were all together, we went to pick up the rental car. I worked with Joe to go through the check-in process. I had booked ahead and had a discount through work, and I didn't have any issues with the process at all. Joe was super friendly and got me all set up quickly. I rented a Hyundai Elantra, which ended up being $34.07 per day. My total upon return was $159.52 for basically three full days. I gassed up at Costco a few miles away before returning to avoid having to pay over $5 a gallon for returning it not full. It would have been around $3.30 a gallon if I prepaid gas with Alamo, and I knew Costco was cheaper. I paid $2.79 a gallon at Costco today. The car was super nice and had great features like Apple CarPlay, lane keep, and adaptive cruise control. The trunk was also big enough to fit three suitcases. The keys were a bit hard to find at first and we had to ask an employee to help us find them. She told us that the drivers will sometimes just "throw the keys anywhere" so we had to spend a while looking. The keys ended up being under the front passenger seat. Not a big deal, just something to keep in mind if you have trouble finding the keys in all the obvious places. The return process was incredibly easy. I just pulled up, got out, handed over the keys, and took my suitcase out. The employee I gave the keys to took care of the rest. I didn't have any extra charges after return, no problems at all. I would definitely rent from this Alamo again. They made everything super easy and they were incredibly affordable. read more

Always a pleasure to use Alamo in Phoenix. Stephanie went over and beyond as well as the rest of the crew. Any issues are always taken care of with haste. read more

Fast when you use the Skip the Counter in the App - this was a time saver and super easy to get in the car and on my way. They have got it figured out. Way to Go Alamo. I will use them again for sure. read more

Alyssa in customer service gave top-tier support. I had to exchange my vehicle due to an unfortunate flat. She was considerate and professional. I felt reassured. The service was quick. I was on my way with a replacement vehicle in roughly 20 minutes. I'm thankful that I was provided with a free Uber through the roadside assistance process. Everything was smooth and my vacation Continued to go as planned even with the small hiccup! I would definitely recommend Alamo Phoenix, Arizona. One last thing , also shoutout to Steve. He is a rockstar, very helpful, kind, and my family and I enjoyed connecting with him. read more

Rented Alamo through Costco Phoenix airport Late arrival Next morning car could not be started Stuck in hot parking lot for an hour trying to Phone to Alamo They wanted us to drive 45 minutes back to airport Already lost hours Asked for uber or ride to nearest car rental They said uber ordered and hung up Uber not ordered Airport Alamo could not be reached Horrible experience, we got family to pick us up No more Alamo Thank goodness Costco Got us enterprise rental read more

The skip the counter feature for Alamo must be the greatest thing ever. You don't need to stand in line for the counter or wait for a kiosk. You just need to be comfortable entering your credit card and drivers license number online. Then you just go directly to the lot, select your car, and show your id at the gate as you exit the lot. The bummer about sky harbor car rental is the shuttle. All the car rentals are off airport and you have to wait up to an hour to catch the shuttle. Some folks uber it and come back to pick up wife and kids. Once inside, we didn't talk to anyone, so we actually had a bit of trouble finding which floor. Don't take the escalator, which will take you to the wrong floor. Take the elevator, where the buttons are labeled with each rental agency. ALAMO IS ON THE SECOND FLOOR. We rented a truck. There were fords, chevys, and dodges. We got a clean ram, which turned out to have quite a few miles with a scratched bed. But otherwise it was a great rental. It was clean on the outside and shiny and sanitized on the inside. read more

Alamo Rent A Car - Shiny on the outside, well sanitized on the inside - Car Rental Near Me - S Phoenix, Arizona

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I emailed my experience below to care@alamo.com on 12/1/15. Alamo did not bother reply to the email. I had yet another bad experience with Alamo on my 2025 vacation. Again, the rental car for this year had the TPMS light go on as it did in 2021. On my way to Discount Tire a second light went on for service engine soon. Discount tire added air to the rear right tire and the TPMS light went off. I called your customer service and explained the situation. Your customer service person said the car had an oil change at approximately 14K miles and the next oil change is not due to 22K miles. The customer service person said I could do a car exchange at Enterprise based on proximity to the hotel I was staying at. The employee at Enterprise was not able to reset the service engine soon light/alarm. He said I could exchange the car with another or drive the car as is. The employee at Enterprise said the same as the Alamo customer service person said the same the car was not due for oil change to 22K miles. What makes them think the get service engine soon alarm is for the oil change? Maybe the car had some other issue? Maybe it was not reset after the last oil change? You should know that your Alamo customer service person hanged up on me before I could ask all the questions I wanted to. Very unprofessional at best! When I complained 4 years ago, your staff offered me a free rental car for 1 day that would expire after 1 year. That is no good for me as I rent a car approximately every 2 years. Not at all happy! read more

Great car options--thanks to Sylvia for the Ford Bronco and amicable, cheerful service

Great experience, reasonable price. I needed a minivan at short notice outside of usual hours, for the holiday weekend. Alamo was able to deal. Van was almost new, staff were very courteous and helpful both at collection and drop off. Recommended! read more

Made a online reservation and tried to use the skip the line Servise . Doesn't work . Everyone in line had a prior reservation

Impressive! On return a guy named Cam helped me get checked out and was very polite and professional. I had explained a previous car rental experience I had that didn't go so smooth and he made it right. Appreciated that greatly and will plan on using Alamo whenever I can going forward! Thanks again Cam!! read more

Alamo Rent A Car - Car Rental Near Me - S Phoenix, Arizona