I booked the rental online and got several notifications in the days ahead to check in and skip the line but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload. read more

Fernando was Welcoming and Helpful. I booked via 3rd party and prepaid for the 6 day rental. He got me checked in, went over coverages and how to avoid extra charges. He asked if I was happy with the small SUV I selected and a few other options I could upgrade if I'd like. He was friendly offering, but was not pushy. My Chevy Trax was perfect. It came with a full tank and I returned it with a full tank. The return was smooth, easy and no extra charges, fees, and no issues. read more

Thrifty Car Rental - Well lit, easy to find in the airport - Car Rental Near Me - Phoenix, Arizona

Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is inexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned read more

Thrifty Car Rental - Instead of greed, hire more staff. - Car Rental Near Me - Phoenix, Arizona

ZERO STARS!!! Made a reservation for a midsize truck for 3 days. Showed up at my appointment and they said they had a big event and rented out all those trucks. I had a legal binding contract and broke it like it was nothing. They had larger trucks but said we would have to pay extra to rent those. A bunch of GREEDY SCAM ARTISTS! There is a reason this place has so many one star reviews I am done with THRIFTY/DOLLAR rental. Even if I pay more I will go with a more reputable company like Enterprise read more

Thrifty Car Rental - Thriftys reputation. I should of checked this before renting - Car Rental Near Me - Phoenix, Arizona

Do not rent cars with Thrifty, Dollar and Hertz Rental Car! Beware of their scams and their AI generated camera scanners. You will receive the incident report after returning the car and will not even provide the before images of the rented vehicle. Stay away from these companies! read more

I had a great experience with Thrifty! They've been my go-to rental spot for the last 3 years when I make my annual trip to PHX. I was only in town for 2 days, and picked up a sleek little kia. I was waiting in a huge line, and saw their "skip the line" QR code, snapped that, bing bang boom, I said peace out line, and cut through the queue on my way to my car. This also helped avoid those pesky upsell questions, and I was in my car quickly. Getting out of the garage was alittle bit of a wait, but I was happy. The car got around great, and when I headed back to the airport, I stopped at the shell to fill up. I am reviewing my bill am happy to see for the days it was only $81. A total bargain compared to ride shares. I like their new system and will definitely use them again next year. read more

Don't waste your time with Thrifty because you'll be infuriated! Approximately 40 people in line and only 3 employees renting out cars. We got a discount through AMAC but we'll never book through them again, read more

Thrifty Car Rental - Thrifty car rental line in Phoenix - Car Rental Near Me - Phoenix, Arizona

excellent customer service at the Skyharbor Rental Center. Hopefully everyone can experience the welcoming warmth of Randolph at the ticket counter. Easy to find vehicle. This is my 3rd rental with Thrifty through a 3rd party at this location. Highly recommend read more

Slowest line ever and the car wasn't available so we had to go back and get a different one

Best car rental ever! No issues in returning car. Staff friendly. Car was clean. Highly recommend!! read more

2 clerks on duty for 30 people. In line 45 minutes so far without getting my car. Terrible customer service.

Extremely Disappointed - Hidden Fees and Overcharging I booked a car through Thrifty for three days at what I thought was a reasonable price of $214. However, I was shocked to discover I was later charged an additional $413, bringing my total to over $600 for a short rental. Among the unexplained charges was a mysterious $175 fee that no one at the desk could clearly justify. I returned the car in perfect condition, on time, and with a full tank--yet still ended up being hit with excessive and vague charges. This feels like nothing short of a scam. What started as an affordable rental turned into a costly mistake. Transparency is key in any business, and unfortunately, Thrifty has failed on that front. I feel taken advantage of and would strongly advise others to read every single line of the fine print or consider going with a more reputable rental company that doesn't rely on shady pricing tactics. read more

A hours wait to rent a car is too long after travel. Then to add insult your system did not work. Could not confirm Reservation to access car. Required longer wait and we had to leave . Very difficult to cancel. This was a terrible experience. I had to uber to hotel for event costing me money and I don't have car. read more

We flew in on a Saturday morning from Vegas, to a full line of people waiting (50+people.) The line moved so slow!! They should hire more attendants for the counter, there is only three working. This is so frustrating and unacceptable!! Will NOT rent from Thrifty again in Phoenix!! read more

Thrifty Car Rental - Part of the line!! - Car Rental Near Me - Phoenix, Arizona

I reserved a hybrid and didn't get one. My total charge at the counter was $299, my final bill was $699! When I called to dispute $400 was for a smoking fee, WE DO NOT SMOKE! Then they said it was a cleaning fee, the car was clean. We will never rent from Thrifty again and suggest you think twice before you do. read more

If I could leave less than 1 star I would, booked them through work and even checked in a hour early with the skip the line option, and their horrible systems lost my car number and reservation number. What should've been a simple 15 min process took a nearly a hour and some change. Staff was nearly useless and did not care and often times there be only 1 person working the counter with a line of nearly 50 people with the manger often times coming out the office to look at the lines from her door and then go back in with no additional help what's so ever. Please do yourself a favor and rent a house before renting with these people. -Phoenix Airport read more

Never rent from Thrifty. They asked if both my husband and I would be driving. Proceeded to add me as additional driver. Never said there was a charge for a spouse to drive. I actually never did end up driving the car. Customer service at corporate said only way to waive charge is if both my husband and I have a AAA card attached to the rental agreement. I have AAA, but we aren't both signed up. We were never told of a charge, nor asked if we had AAA. Very few if any rental agencies charge for spouses. I'm sure they could care less that they lost a customer, but just beware if you ever use this company. read more

Thrifty added a $250 cleaning fee to my final bill without providing a single photo, inspection report, or itemized explanation. My receipt shows the car was returned with fuel at 100% out and 100% in, and there was no spill, damage, or unusual mess. Thrifty's own public policy says extra cleaning charges range from $50 to $250, depending on the circumstances, yet they imposed the maximum amount without supplying any proof. This looks arbitrary, excessive, and unsupported. I am formally disputing the charge and would urge customers to review post-return charges very carefully. read more

It took us 1.5 hours to rent our car. The line was long and the staff had no interest. Several staff sat and chatted for awhile and then would call another person. It was horrible. Tried to use the skip the line directions. They don't work!!! read more

We flew in to phoenix airport and we had a reservation and the line for thrifty had forty people ahead of us and there was only two people at the desk and it took over 45 minutes! It was so frustrating! There were signs saying we could skip the line online but we tried that three times and it said success but told us to go to the counter which was no help! Won't use thrifty car rental again! read more

C-R-I-M-I-N-A-L It's really hard to keep from spew a long string of negative explitives about this franchise. (So I totally get why other have left such messages that Yelp does not recommend that you read. But this Thrifty has been taking advantage of people for many years and the Yelp score shows how cosistently horrible they are and have been for so many years. Their normal scam is to try to charge customers more than their reservation price even though the reservation says clearly, "ALL TAXES AND FEES INCLUDED." They claim that 3rd party vendors' amounts are approximations. In calling vendors, they will tell you that they are, by law, required to post only what they are given from Thrifty, nothing more, nothing less. So if fees aren't included, it is because Thrifty has chosen to list the reservations this way, i.e., scam customers. But this is nothing compared to what happened to me this last week. I signed a contract for $100+, and when I returned everthing normal and in good condition, I was billed $312... ...for absolutely no reason. (Hey, this sounds just like some other reviews here going back years!) They stated that their system showed that everything was "normal" at $312 and were totally unwilling to change until I could find my original signed agreement. What would have happened had I not had the extra time to find the original, argue with them and prove to them what I signed. Most customers won't have this time at the airport and will be left to deal with the 800 number customer assistance which is even worse! Why couldn't they produce a copy of what I actually signed vs some trumped up contract? When I proved they were wrong they changed my price back with no apologies nor admission of goof up on their part. Another scam is their car return process, charging full day vs hourly rates. They will attempt to get away with as much as they can. A special note to folks who have chosen work at this branch: do yourself a favor and don't soil your reputation by enabling such business. Sales managers are not incentivized to coach you to act ethically. Accept unethical sales practices at your reputation's own peril. read more

dont even bother trying to book ahead online because they will deny you a car even if you have one reserved. I would recommend renting with TURO as I have consistently had a much better experience. Rental companies like Thrifty only exist to nickel and dime you out of more money while providing a worse service. read more

NEVER rent from Thrifty. They will scam you out of hundreds of dollars by sneaking in additional fees. They were not clear about these additional fees, and my total went from $400 to over $800. They were not willing to work with me when I asked to speak to a manager about the additional fees. Very slimy people. read more

I picked out my car and did all the paperwork so I would not have to stand s in line. 30 people in front of me. They have not assigned me a car. Grrrrrr. I have a deadline in Tucson. Not using you again read more

Thrifty Car Rental - 30 people in front of me. I - Car Rental Near Me - Phoenix, Arizona

If I could give this place zero stars, I absolutely would. This was one of the worst customer service experiences I've ever had. I booked a car through Hopper for $96, which they accepted--but when I arrived, they refused to honor the rate. I was charged far more than agreed, and despite submitting multiple claims, it took them over a week and a half to respond to a single email. They are now claiming that the $96 rate was honored, but I have the itemized receipt and did the math--it's clear that I was overcharged. On top of that, the car I picked up wasn't even full of gas, yet they expected me to return it full. I refused, and rightly so. This company is dishonest, unresponsive, and completely unwilling to resolve a simple issue they caused. Avoid at all costs. read more

They charged without my agreement, it's sad for business owner had employees like them. read more

Thrifty Car Rental - Car Rental Near Me - Phoenix, Arizona

We were in and out very quickly and the help there was very very accommodating. Where I was standing it was registering 104° so I was ready to get into that air conditioning. The SUV that they rented us was perfect and that air conditioner was running most of the time we were in Arizona. The car was clean and had plenty of room. Thank you team thrifty. read more

This is specifically about the Phoenix Thrifty Car Rental. We came in around 10:30 at night and waited over an hour to get our vehicle. Even if you do early check-in, it makes no difference. I don't know who is running this particular branch but like others have said, they really try and rip you off. Not a fan. read more

Terrible customer service and experience. It all comes down to the poor decisions made by corporate that set the employees at this rental station up for failure. I landed in Phoenix at about 9:45 and it took us about 45 minutes in line to be assisted. The line was long when we arrived and just grew longer and longer. They only had 2 people working the counter and they were both off at 12am. We asked what happens when they got off, if someone comes in to replace them or they close? And the worker said they just close! The worker said "I'm sure someone at the other counters (referring to the other car rental companies) will assist them! Even if there are 30+ people in line, which is likely what happened Friday before Labor Day. We finished at the counter at 10:45pm and there was so many people in line. Absolutely no way they were getting through that line before 12am. When we went down to get the car, there were atleast 20 people standing around waiting. Turns out they didn't have any cars available! The workers were quoting everyone a minimum of 2-3 hour wait, in hopes that someone would return a car and then they could hand it over to someone new! Ridiculous. They had a ton of electric cars available still and we were lucky to snag one of the Teslas. We didn't want an EV because we were driving far distances within the state, but we really had no choice. At this point it was 11pm. We had a 2.5 hour drive to our hotel and had to be up the next morning to drive 4 hours to the next city. We took the Tesla and left but having an EV was such a hassle throughout our trip. Corporate really needs to figure their sh*t out. How do you take a reservation without actually having cars available!?! And the poor workers at the front lines have to deal with the angry and frustrated customers when it's not even their fault! TERRIBLE business model. We will not be renting from Thrifty again. read more

Phoenix rental car area is amazing! Thrifty had the best price, friendly people at the desk & checkout and return. The process of imaging the car is sooo much faster than the old visual check for issues. Clean car that worked well and was comfortable. Would use them our next trip! read more

This rental is a piece of crap. We were sitting in the airport for at least an hour and a guy came over to help. He gave us a good car and we were about to leave when this bum walks up to us and says you can not use this car. I said, "why can't we use this car we got upgraded to this car from the manager of thrifty". The guy then says, "You can't use it and you have to use another car". Then we swapped to a black pathfinder which sucks. We were at the airport for 3 hours! Don't ever, EVER, use thrifty! read more

Wow...standing in line and writing this review because I'm sure we have an hour before it's our turn. One person working the desk. Probably 15 renters in line. Thankfully 2 renters got out of line for whatever reason. Maybe due to a lack of workers, idk. I'm sure it is the new standards for traveling. It doesn't help that the shuttle here was an absolute cluster-fk. Very sad. Recommendation - land, get an Uber to your hotel then find a rental car location outside of the airport during the day. This is ridiculous. Update: they now have 2 workers. We should be out of here in 30 minutes. We'll see how it goes when we get to the floor. read more

Thrifty Car Rental - It's gonna be a while - Car Rental Near Me - Phoenix, Arizona

Absolutely horrible. If I could give them less than one star, I would. Over charged us and gave us the run around. When we questioned them they ended up hanging up on us. Decided to just go through the BBB to get our money back. This company is not about helping customers. read more

Stay away from these crooks!!!!!! We have rented a car from them recently and guess what, they charged our credit card $400.00 for an exterior wash. We have tried to get in touch with someone at Thrifty and it's all automated garbage. We have never been scammed like this before!!!! These crooks should not be in business!!!!!! Please stay away from these thieves and never rent from them!!!! Will report them to ROC authorities and Police !!!!!!! read more

Fernando did a great job we were in and out right away! Very professional and friendly. Thank you!

Wow! I have never experienced such bad service. We got there at 4:30 and told we were put on a waiting list. We got a call at 7 that a car would be ready at 8. We showed up and they said we were never on the waitlist to begin with and that the wait would be another 4-5 hours. This is ridiculous!!!!! book with anyone but them. read more

An absolutely horrific experience, and if only we knew in hindsight. We were lucky enough to be second in line, but honestly, where we stood in line made no difference because these thieves get every last one of us. The process took about 10 minutes and cost us our sanity, money, and credit. Absolutely awful what they do to customers. I believe it was Damian that assisted us. I could be making that up. Older black gentleman. Calling him a gentleman is very kind - especially when you assist in fraud. He asked us if we wanted the additional insurance and my husband, clear as day, declined. That didn't matter since they have an agenda. We got our brochure receipt and were pointed in where to pick up a car. Fast forward a week after our honeymoon and we realized multiple charges that were not permitted - one being additional insurance. Multiple calls to customer service and we got no where so we reported it as a fraudulent charge to our CC company. Fast forward four months and they had the nerve to put us in collections!!! When I called their collections customer service department, I finally got everything settled. Granted, it took me two months and multiple follow-up calls, along with an email. If there is one thing you can get from this review, it's DO NOT RENT WITH THRIFTY. It may be thrifty to start, but it will cost you EVERYTHING in the end. We will never recommend anyone we know to do business with Thrifty and Hertz...ever. I hope their business falls apart with the dollars they steal from innocent families. read more

If there is a Thrifty location that deserves zero stars, that would be it. I had a pretty bad experience in Orlando airport where we waited for an hour and then the clerk was telling us the car we reserved was not available and tried to push us into a pricier vehicle, but at the end, we still got the car we reserved. I then had a stellar experience in San Diego when there was no line at all and the friendly clerk told me I could choose one of the 7 minivans on the lot. So, I thought, maybe Orlando was a fluke and seeing that the price was very good, we booked it again. We arrived to the counter around 8 PM, a long line of people. I say, OK, this is the repeat of Orlando, we need to be patient and prepare for 1-1.5 hour wait. Boy, was I wrong. I had no idea what we were in for. There were only 2 clerks handling what seemed like 50 people and the line was moving super slow. Then, I started hearing they had no cars. Even if you reserved and prepaid, which is what we did. Two hours later, we finally get to the counter. They tell us, there are no cars, but the cars are trickling in one by one from the returns, so we need to get a waitlist number and then it would be 15 minutes per person on the list, so our numbers (two families) were ironically 6, 7, I figured, another 1-1.5 hours. 2 hours pass, no updates. Then, someone else who was in line said he heads there was a utility van available. WE went to the counter again and asked for it because we had no choice at that point, two families, 8 people, 8 luggage pieces. The van had no room in the back for luggage, and the seats would not drop so somehow, we were able to fit the luggage between the seats. Good thing that I bought a hotel in Phoenix and right by the airport! We were told to return the next morning and exchange the van for the 2 minivans we reserved. When we returned, we had to wait another 2 hours till we finally were able to get the cars we got. They were trying to put each family in Chevy Blazer. I am never renting with them again and I have already contacted a consumer advocate who deals with travel disasters. read more

Very unethical business practices. Run from this car rental agency. The charge card bill fees were not what we prepaid for before arriving to PHX location. The agent cancelled our 3rd party rental and then told us he did so and it could not be re-instated. We did not tell him it was okay to do so! He then stated he gave us the credit for that prepaid rental, but when we received our charge card the rental was 3x the price we prepaid for. THERE WAS NO CREDIT APPLIED TO THE CHARGE CARD WHICH WAS STATED ON OUR Signed BILL. The agent was very unethical and kept stating we never paid for a different drop off location, the car, among other things. I said I did and have the paperwork to prove it. He refused to listen to me or look at my paperwork, and kept dragging out the encounter ....so we stood there over an hour listening to his word salad. He did not put the final price on the bill but when you add things up it is not what the overcharges are on the charge card bill we received. THUS WE WERE CHARGED 3x the amount of the prepay. Avoid this company as it is very evident after dealing with them, the goal is to screw over their customer base. The sales person must get a huge commission for be encouraged to scam their customers. Money talks at Thrifty/ Hertz ! Avoid them at all cost. read more

Updated. New HERO on duty. Shout out to Ms Dee who saved the day!!!!!! Thank you. Thank you!!!!!!!! Good evening. Communication and web site, checkin feature are not working. In the garage already pre selected car as instructed everything looks good but now here the car is not available. The attendant is not helpful or useful so off to the rental car counter I go. Phoenix airport motto is friendliest airport. MY e the airport is but the Thifty car rental is not. More after I get back from car rental counter. read more