Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best place to get a rental for a quick work trip. Would recommend five start read more

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in particular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves. read more

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise! Great customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service. read more

I was pleasantly surprised by my rental car experience with National, as this was my first time renting with them and only because it was what was offered through work, due to a recent change in vendor options. Historically, I've always used competitors so was a bit leery using National and not sure about the service, quality, etc. National Car Rental in Phx exceeded all of my expectations! To start off with, Joy at the counter was super friendly and helpful! I had just had a rough disembarkation (because we had to wait for an open gate) but she was quick to help and get me on my way, with clear instructions that the next person would help me get my vehicle and with the understanding, friendliness, customer service we don't always see anymore. When I reached the parking lot, I was told I could choose any vehicle between the rows I was told. I couldn't believe it. The selection was incredible! I couldn't help but think I'd be charged more because I booked a smaller vehicle but ended up choosing a smaller SUV. Nope, same price. The Jeep Compass was clean, worked perfectly and was a great fit for my visit. Checking back in was also super friendly and efficient. After a quick greeting and check of the vehicle, Aiden made sure I was happy with my vehicle, if I had any questions, concerns, how it could've been better, etc. I've rented from others before where I was told to just throw the keys on the dash and that was the end of our interaction. National made the effort for a friendly, customer-driven experience every chance they had to ensure a high level of satisfaction. I didn't download the app or become a member because I wasn't sure it'd be worth it but if every National Rental Car is as friendly and accommodating as the PHX Airport site, I think I may have a new favorite car rental company! Big thanks to the National PHX Airport team for making the car rental experience one of the best I've had to date! read more

I've had the worst experience with National than I have with any other car rental service I've used. When I arrived on Sunday at 9am when they were supposed to open, no on was there. I waited 15 minutes for someone to show up, eventually had the car brought over to find the tire pressure monitoring sensor was on, but that model didn't show the actual pressure. Went back in, they took the car and then brought it back with the same error showing and said it was fine to drive. Not to mention the exterior of the car was very dirty, with a couple half-hearted swipes with a rag it looked like. About 3 hours into my trip, I got rear ended at a stop light in a small town in Texas. Police showed up asking for insurance information that I wasnt on my car rental agreement. I spent the next hour being bounced around National's hellscape that is their customer service departments. No one has access to the info I needed, but they were happy to keep sending me to another department or giving me another phone number to call. Finally, the officer said don't worry about it, you aren't at fault. National can figure out the insurance side and let me go. Then I got to spend another 45 minutes trying to find out what National wanted me to do with the damaged vehicle I was now stuck with. I was told that the nearest location I could swap it out was at a small regional airport an hour out of my way. But not to worry they would call ahead and set everything up. When I arrived, the clerk and manager had no idea who I was and that they had no vehicles to rent for THREE OR FOUR HOURS. I still had 3 hours to drive and it was 6pm by now and I had a job to get early the next morning. This delay ended up with my being late for that job and having to cancel my flight and instead drive 8 hours to my next assignment. I called National AGAIN to try to switch to a more comfortable vehicle, was told again to go to another branch and they would set everything up. You can guess what happened next, that branch had no idea who I was and had nothing available. I have not heard back from National regarding any of this, any contact has been on my part chasing them around and receiving noncommital "apologies". Edit: I reached out again after National's automated response to this review and was told again that there was no way to contact anyone higher up or to address my issues and that I would receive a call back "sometime". Thanks National! read more

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Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience that can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National. read more

National Car Rental - Car Rental Near Me - Phoenix, Arizona

Car selection and customer service were great! I was able to find an Acura MDX in Executive! read more

National Car Rental - Car Rental Near Me - Phoenix, Arizona

National is the only way to rent. Walk to your car and drive off. Return was a snap and Aaron was amazing!

Leaving this review primarily for my great experience picking up my car and getting checked out by Angie! I have used National for all my business travel for almost 9 years and I love the company, and Angie really stood out for her customer service! This is saying something since National is known for great customer service. Also great selection of cars for executive members at this location read more

this airport had the best selection of cars in the emerald aisle! definitely worth the extra $$ we paid since there were rows and rows of cars! we got lucky and scored a rav4 hybrid! thanks! read more

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I've rented cars from this location several times now and it's always quick and convenient. There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work. read more

National has always been great, even when there wasn't much of a selection. Customer service is top notch and never had any issues here.

Phoenix-I recently switched from Hertz because they tried to charge me $800 for damage to a car. I was still in town and went back and said I want to see the car because I didn't damage. And they dropped the charge. Now I've rented from National 4-5 times and they've tried to charge for fuel twice when I'm returning it full. read more

When I landed in Phoenix, I had no idea where to go, but I had zero issues since Phoenix is the friendliest and easiest airport to navigate around. Follow the signs to the Sky Train. Once exited, I followed the signs to the National desk, selected my car, stopped at the exit booth to present my ID and the tab on the keys, and went to my hotel. When returning the vehicle, I used the Waze app to find the location, turned over the agent's keys, and went back on the Sky Train. read more

National Car Rental - My vehicle for the week - Car Rental Near Me - Phoenix, Arizona

Fantastic service and great car from all the team at National Car PHX Airport. This is my go to car rental. Thanks!

Excellent service and vehicles. Easy in and out. Easy online booking if you are a National member.

Forgot my earbuds in the car. Submitted a report and they're stating not found... my location finder says different. I do not like dishonest people. read more

National Car Rental - Car Rental Near Me - Phoenix, Arizona

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I had left my jacket in the car and called two hours later. They said the car was already rented out, and they will open a claim. Nothing was ever found, the gallon. The phone was offended when it said that the cleaners may have kept my brand new jacket.she claims that sometimes they don't see things out on the backseat when cleaning the car out- which I found hard to believe. Nonetheless, I was happy with my car rental, but not the last item process. It's been months now and I still don't have my item. They closed out my ticket. read more

I've been renting from National for 2 decades. The reason I choose them over other car rental companies is because the pick up and return process is very easy. When you return the car, they scan the barcode, enter the mileage and immediately within 5 minutes email you the receipt. Well, this location doesn't do it that way. I dropped off the car, and half day later, it still says I still have the vehicle. I called the main customer service line and they said the location has to check the vehicle in. Well, they have the vehicle and didn't check it in, now we are on a wild goose chase to try to find where this vehicle is, meanwhile they are charging me overtime fees. And I have to spend time trying to fix their mistakes. They can't seem to do their job correctly. Lame! read more

This company will scam you for insurance even when you decline it. The car was fine (apart from a rear license plate that fell off the car and I retrieved it from the highway - they gave me a $60 credit for that). However I noticed that even though I declined CDW and other insurances both verbally and in my rewards profile, I was still billed for them. I called customer service and they refunded the insurance amount, but then billed me for it again 2 days later. Then I reviewed my old invoices, as I rent from here at least twice a month and all of them have billed me for declined CDW. Customer services was unable to refund me 'because the amount was too great.' Seriously? "Yes we scammed you, but because we scammed you so much we cannot pay you back????" Some of these unauthorized charges were for over $100. I do not need this insurance as my company covers all automotive insurance. They also failed to properly check in a rental car that I returned on time and I had to deal with them accusing me of still having it until they finally found it in their lot. (Note that on this read more

National Car Rental - Unauthorized CDW for $130 - Car Rental Near Me - Phoenix, Arizona

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I had a seamless experience with National Rent-A-Car at Phoenix Sky Harbor Airport. Easy vehicle selection, I picked a Rav4. The process was straightforward at the check-out at the booth as I presented my drivers license and credit card. At the end of my trip it was a quick return process and with a full tank of gasoline there were no additional charges. The whole rental car experience was efficient and hassle-free. read more

Rented a car from this National location and everything went pretty smooth. It's a quick walk from the place where the train drops off to the car. Selection of vehicles was decent and the few staff I encountered were decent. I'll continue to use National as my primary car rental provider. Though I do wish they offered an email address to send comments and issues into. When I have issues with their other locations they always reply to my reviews with their canned message to call them, which doesn't work. What's your email address for comments and concerns? read more

This was my first experience with National. I joined their emerald program. Fantastic customer service, absolutely no wait time. Huge car selection in the emerald aisles. read more

My wife left her wallet in the rental car in the glove box and we rode the sky trail to the Airport and realized that she had done so and returned immediately to retrieve her wallet. Upon getting to the parking garage the car was still in the same spot and she retrieved her wallet but an employee had stolen $370 cash out of it. The manager said there was no way to tell which employee did it and that it would take hours to pull the camera footage. He gave my wife a QR code and told her to make a claim. Customer service stated that they couldn't do anything and we filed a police report and the Officer stated it happens all the time and they are very stand offish concerning these matters. His advice, don't carry cash! Apparently National CAR rental condones its employees stealing from its customers. read more

Alexis was very helpful and her energy is amazing, you can tell she's genuine with her work and will help you out to the best of her ability, Her kindness definitely made my morning. read more

I travel all over for work and most often rent cars from National. My experience at the Phoenix airport has always exceeded my expectations. I'd like to thank Jodie for helping align me with the vehicle that most matched my needs for this work trip. I approached the gate for one question and he went above and beyond to help. read more

Seriously, the best customer service of any car rental agency in the country. I had two different issues while renting a vehicle - one I caught the edge of the tire and rim, and when I returned it, I thought for sure I'd be having to pay a hefty co-pay or fee, and the manager waived it, because it was under the threshold of what they consider serious damage. And the second time where recently I was in such a rush, and barely made the flight in time without getting gas, and they waived 3 gallons for me as a courtesy as an executive elite member. I can't recommend this specific branch enough. Bennett was great today. O also - they always have a good inventory of nice vehicles to select from. read more

Grabbed a rental car on a day trip and returned it same day. Left my airpods in the car and went back before my flight left to get it and was told they were looking for it. Next thing I know I'm standing at my gate and the location says their at a apartment complex in Glendale. What a joke of a company after not answering any phone calls and telling me to submit a claim online when I literally have the location of my property read more

National Car Rental - Car Rental Near Me - Phoenix, Arizona

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I rented a premium SUV from this location and made a last minute request for bucket seats. Not only was I accommodated, but Michael L. and Destiney B. went above and beyond to explain the differences in the vehicles and to help me pick the one that I needed for my specialized request. They were the epitome of professionalism, kind, patient, and with impeccable customer service. These are the type of people who make your team and business a success. I look forward to doing business with them again in the future. read more

Enterprise used to be my favorite but service and ease of getting a car has been great at National. read more

National Car Rental - Car rentals, going like pancakes today.. - Car Rental Near Me - Phoenix, Arizona

Customer Service is not helpful at all! Employee's English was unclear as was the long-term rental policy. I need a 3-month rental for medical treatment. After I arrived, I was told I have to renew each month. When I called to renew, I was told it can't be done over the phone. So after undergoing cancer treatments all day, I have to drive 25 miles. Your policy sucks! You have my credit card. Why can't you just charge me for another month? So I'll return this vehicle to you today and I'll rent from one of your competitors. Congratulations Geniuses. You've lost a loyal customer. read more

when we got to National Car rental from the airport terminal, I felt like they had a valet just because there were a number of gentlemen who guided us to the rental car garage - a little bit different than usual in a positive way. read more

The process of renting was very simple however there were several issues related to lack of cleanliness/attention to detail as well as mechanical quality: 1) the car was not well cleaned, specifically there were several pieces of unfortunate trash such as a used dental floss pick in the door and a stack of recall warning notices in the center console (pictures attached) 2) despite only being one model year old, the vehicle was significantly out of alignment as evidenced by the steering wheel being turned when the wheels were straight 3) there was significantly dark tint on the front passenger side windows, I personally do not have an issue with this as my personal vehicle has them however many people may find a safety concern read more

National Car Rental - Used floss pic in the door - Car Rental Near Me - Phoenix, Arizona

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GREAT EXPERIENCE!! Our car was immaculate and very reasonably priced. We dropped back off to Return Rental Car Center at Sky Harbor International Airport, the guys receiving the car were so polite and helpful! Our guys name was Dan, he was so sweet! We will now rent from National always, at least when we're In Phoenix ! Good job guys! read more

Arrived Friday evening into Sky Harbor Phoenix, delayed flights, fatigued, and created a huge problem by leaving my wallet the first Emerald car, after selecting another. Panic ensued yet Zach did everything possible to locate the rentor and negotiate a return; he was awesome! read more

OUTSTANDING SERVICE!!! We are Budget car people. I had unfortunately forgot to push the book now button on my Budget rental. The night before flying out I went to get the confirmation and couldnt find the reservation. Cardinals were playing Dallas Cowboys that weekend so Budgets last minute prices were outrageous. I booked thru National which ended up being a Godsend We exited the airport tram and a huge mob ran to Budget. We walked right up to the National counter and was greeted by Rich. He was friendly, and knowledgeable about the area and upcoming game! He got us taken care of quickly! Our car was nice, clean and a great price for last minute! The turn in was speedy. Alyssa helped us and even offered a receipt!!! She was bubbly and had a nice smile! We were in and out and back to the airport quickly. Best rental car service EVER! I spoke with Mr. Salim (General Manager) to let him know how impressed with were with the staff and our National Rental car experience. He also was very welcoming and friendly!! Thanks National . read more

They send a general response on email and on Yelp. I've already called customer service 3 times and escalated my claim, and filed a lost/found report. My phone battery is now dead 4 days later so I can't even track it anymore. Customer service does nothing, I've been wasting my time now. read more

We pulled into phx AZ spirit to get our National car rental and Sparkle (worker) was super kind and helpful. We couldn't be more pleased with our experience. Thanks SPARKLE & National car rental read more

Always the best experience at the PHX Airport location. Staff are friendly and extremely helpful. My recent rental involved employees, Zach and Devon, and they were phenomenal. So polite, courteous, and they helped me to find an amazing SUV rental that I love!! Thank you again Zach and Devon for being amazing!! read more

We got a car from national for pick up at the airport. We called for a ride share to take us to the car rental terminal instead of taking the shuttle as he didn't want to sit next to anyone else after the flight. The ride share dropped us off at a quiet spot where we took an elevator up and then walked a ways to the main floor of the car rental terminal. It was late and the main counter was closed. There are different escalators for the different car rental agencies so make sure to take the right one. No attendant at the kiosk either but then some random person from another agency told us to choose a car from the aisle marked with our membership level. Which for us was fine but the family ahead of us had issues. He was also not sure which car to select from the emerald club aisle. One was marked reserved. In the end we just picked one and drove to be checked out. We usually fill the gas tank by ourselves as it's cheaper that way. There was a wet wipe supplied so we could wipe down the steering wheel if we wanted to. They have a complete clean pledge where they sanitize the entire vehicle between customers. When we returned the car, it was in the evening but there were more people about. We had to walk across the parking area in the car rental terminal and back up the elevators to the main terminal where you can take a shuttle to the airport or walk to the car ride share pick up spot. That is away from the terminal and since the elevator was not working to go down, we had to walk down the stairs. A little lonely. Be careful if you're by yourself. read more

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