I'm sad and frustrated to provide a one-star review for The Courts of Avalon Apartments. While I…read moreenjoyed living at the complex during 2023, I insist on posting such a low review primarily due to the concerning attitudes, poor communication, and severe mismanagement exhibited by the property managers. This review is a warning to potential tenants about the negatives of this complex, with some positives to balance it out. While the apartment itself was satisfactory at best, the overall experience was marred by an unresponsive and uncooperative management team. Let's start with the perks. The garage is nice, location is great, and I loved the fireplace in the winter. However, more negative aspects of this complex are overshadowing of the positive ones. Attempting to contact management proved to be a difficult task on its own from the beginning. I recall that our scheduled tour in December 2022 was delayed, which should have been a sign that management was not Avalon's strongest domain and one that begs for improvement. During my lease term, I found communication with management was practically non-existent. The only way to truly get in touch with anyone is to stop by the office, which isn't always convenient if you work full-time like me. Repair requests regularly went unanswered (some for weeks or months), or would be closed without having actually done any repairs. At one point, I just gave up. The best example I can share is upon moving in, where I was delighted to have a brand-new sleek refrigerator. I noticed immediately after installation that the ice-maker didn't make ice (it really had one job). I figured maybe they forgot to attach the water line? I'm still not sure. Despite multiple attempts at getting it fixed with maintenance requests, it never worked. I sadly I never got to enjoy the luxury of ice on demand, but as is life at the Courts of Avalon. The most recent and frustrating issue occurred only after I had left the apartment and concerns the withholding of my security deposit. Per the lease agreement, the management is obligated to provide a written list of damages claimed and the associated costs within forty-five (45) days after the termination of the lease. As tomorrow (01/23/2024) marks the 45th day since my lease termination, I have not received any such notice, despite numerous emails requesting more information. A family member of mine (who co-signed the lease) inquired about the status of the $500 security deposit earlier today, and was met with an unsatisfactory response. The property manager insists that the 45-day period following my tenancy excludes weekends. To my severe distress, I cannot seem to find the clause or subsection where this is stated, after hours of carefully re-reading our binding document. Regardless, the lease agreement states that I was required to submit my intent to renew my contract within the 60-days prior to the termination of the least agreement. To my confusion, however, the renewal offer letter was dated 10/16/23, 54 days before my move-out date. The lease stipulates that I would be given notice of rent increases or lease changes at least 5 days before this 60-day mark! Now, I do take responsibility for not responding on exactly 60-days, but I provided my response the following day from receiving the letter with the new offer (on 10/17/23). How would I have been able to even determine if I could renew my lease if I didn't have the new rate? And if we aren't counting weekends regarding the 45-day period after I move out, I'm sure we can do the same thing with the 60-days before, right? Also, the best part of the renewal letter is that I would've had to contact the office 6 days before the letter is even dated to take advantage of the new rates (oof, now that's a little embarrassing). Lastly, the mismanagement extended to the move-out process. Despite my multiple attempts to schedule a move-out inspection, I received no concrete response from The Courts of Avalon. On my official move-out date (12/9/23), I expected a thorough inspection with a member of Avalon management as per the lease agreement in several paragraphs. When our loosely agreed upon time had come (11am sharp), I waited in the office for about an hour. Due to the property manager being unavailable, I was eventually asked to film the apartment myself on my phone and send it over email. Now, this is clearly a deviation from the agreed-upon and legally-binding process, which also states that a "failure to comply with the security deposit law may result in us (Courts of Avalon) being liable to you (me) for a penalty of up to three (3) times the security deposit withheld, plus reasonable attorney's fees." I spent hours cleaning the apartment in anticipation of receiving as much of the deposit back as possible. https://youtu.be/NWS9iJL2-28?si=GTiMiu1YxqaNCzc-

Initially pleased with service and residence. Nearly 2 years in and now I am seeing mice in my…read moreunit. Purchased tons of traps and deterants to catch 2 last week. Waiting for the exterminator while mice do what they do has not been easy. It's been a week since the exterminator came and did what I could have done. Still no point of entry has been identified. I saw another critter this afternoon. This is leaving a sour taste in my mouth after having such a peaceful experience here. Still waiting for a followup from the exterminator and check up from maintenance and management. THINGS HAVE GONE SILENT. Not a happy camper.

Do not rent here, very ghetto, specially challenged people everywhere, they park their work vans…read moreeverywhere and they have employees coming and going all hours of the day and night. Make sure you read your lease i moved out never resigned a lease and they charged me $6000.00 and kept my deposit. READ THE LEASE!!! BE AWARE!! Not good company. The apartment was very spacious.

I've lived here for a year, I love how this buildings are made of concrete so you can't hear the…read moreneighbors in any way. I haven't had any problems with the leasing office or any neighbors for that effect. Personally I have no problem with finding a parking space because of the location of the building I live in, however the rest of the neighbors on other buildings would complain a lot about it. Only complain I have is my dryer, I've called about 5 times in one month to get it fixed, they "fix" it and it works one time then break again. We'll see what they do about that. They have a fitness center, a swimming pool, car wash area, clubhouse and playground. Overall I would rate this a very good place to live in!

I lived at Briarcliff for 2 years and had a wonderful experience. I stayed in a 2 bed 1.5 bath…read moreapartment that had plenty of space and the layout of the apartment made sense - unlike a vast majority of apartments in the Baltimore area. The walls did not let any sound through, however the floors/ceilings did, as well as the the entryway door. I did habe to complain to my neighbor above me a few times and let management know, and management responded quickly and professionaly to help resolve the issue. The grounds were well kept and the landscaping was excellent. I enjoyed going to the pool as it seemed to never be busy, so it had a nice calm and relaxing energy to it, and it always clean and well maintained. 10/10 would live here again, and I would have stayed living here if I hadn't had to relocate for work.

We just got approved to move in Briarcliff apartments and I am so grateful!! Bria Tyson at the…read moreBriarcliff office is amazing!! She has been working hard for us to get in and now we are moving in soon!! Bria is the type of person that you want to deal with in the whole moving process!! I thank you Bria so much for all you have done and hope others will be able to see your amazing work and personality!!

We stayed at Mt Vernon Flats for five months while relocating to Baltimore for work…read more Roman and his team were fantastic! They were always quick to respond and quick to take care of any issue. The registration, check-in, and monthly payments were all automated and easy to use and navigate. The space was cosy but roomy enough for two of us, and the place was fully furnished with an outfitted kitchen so we could easily cook any meal if we wanted to. I recommend Mt Vernon Flats for anyone needing a furnished place for a week or months.

Wonderful, kind, responsive landlords with very well-maintained properties! Would highly recommend!!read more

2 1/2 **s? I'm shocked. This is one of the most sought after communities in Baltimore County…read more Very safe, good schools, no traffic - yet close to be Beltway. The community is beautifully kept; the carpets in the entries and stairs vacuumed daily by Joe; the office staff is terrific - the property manager (Bobbie) is very helpful and has been nothing but professional; maintenance takes care of everything carefully and expeditiously. I have NEVER seen a mouse or even an incest (totally serious!) An exterminator is on the property every single week and cannot believe that there would ever be a problem with that sort of assistance - or any assistance for that matter. Always be careful signing ANY documents: leases, loans, mortgages, marriage licenses, etc. (I find that a lot of negative reviews are faults of the tenants, personal preference/subjective, or what may seem like a long length of time.) My own motto: treat others the way you want to be treated - you are far less likely to have difficulties. I love living here. My family and I have lived her for 6 years. Our first apartment was a GORGEOUS 3 bedroom; however someone moved so I decided to move to a smaller place - now with a fireplace, Both have been great. All 6 years have been terrific, and the increase in my rent has risen minimally over the years. In this neighborhood, I feel safe walking up and down the hills, and have done so innumerable times, passing other walkers and their dogs, and listening to music without worry. (Even all the way to Quarry Lake - where there are wonderful shops, pharmacy, groceries, doctors, offices, pretty much anything you can think of.) It's a VERY safe, beautiful area. There is a pristine pool; dog park; fully equipped gym; ongoing apartment events and contests, etc. The management/staff thinks A LOT about it's tenants and there is always something going on. We have been in our current Twin Ridge apartment 3 years. About 6 months ago the washer/dryer started giving us trouble. Within 1-2 days the W/D was replaced with a very fancy new model. That's just one example. Everything is ALWAYS taken care of swiftly, professionally and to my satisfaction. You do get what you pay for. As far as apartments in a safe neighborhood, with virtually zero noice, terrific maintenance and management - you're getting a bargain IMO with Twin Ridge. Everything you could want - it's all right here.

Clean, Quiet, Refreshing! My move was effortless and seamless! Maya provided me all the necessary…read moreinformation and kept me abreast on the steps I needed to do prior to my move! The community is spotless and the staff is friendly! I would highly recommend Twin Ridge to anyone looking for somewhere to call home

I just love it here. Quiet community, quick service from Maintence, clean, safe, all of the…read moreamenities that I wanted (renovated, washer/dryer in unit, some utilities included, etc). I have nothing bad to say.

Great community at an ideal location in the city. This community is quiet and serene. Inundated…read morewith various trees and greenery, the environment is ideal. Shots out to the amazing and professional Renaissance staff. Thank you Alana for accommodating new residents the way that you do and for spectacular hospitality as residents transition to the community!

Very lovely place to stay your eyes not only enjoy the public listings but your eyes feast on how…read morebeautiful this place actually is and the customer service is outstanding.... Loved it

I am writing to express my profound disappointment with The Arbors and the way they handle tenant…read moreconcerns and charges After moving out 07/2024 I was unjustly charged for repainting walls painted egg shell white and told a cost that should be covered as part of routine maintenance between tenants This is on top of numerous issues faced during my tenancy including the theft of my car from the supposedly secure garage The building management has repeatedly failed to live up to their promises including misleading claims about onsite security Car are stolen at a rate of one per month but the building fails to alert tenants out of fear of their reaction to hearing that the garage is not safe and to be more careful My car was stolen and I was out of town and a note placed on my door no call or email however if a food truck is coming by they will be sure to alert you I did not find out until I return a week later and the fact I did not have time to put in a report ended losing the car with no chance of returning My overall experience has been stressful and frustrating with little regard for tenant satisfaction or fair treatment I would strongly advise potential tenants to reconsider choosing The Arbors The management lack of transparency and fairness has left a lasting negative impression and I regret my decision to live here Thank you! Update 08/09/24 To management: I have been trying to work with you since moving out to correct the additional charges being pushed onto tenants to no avail. Thus my rating will remain until you are able to correct this. I hope my review remains as a warning about the poor experience that is being continued even after moving out.

I will miss this place as I have thoroughly enjoyed my time here and truly appreciate the high…read morequality of service provided throughout my residency. I would like to extend special recognition to Regina Brannum for her outstanding professionalism, initiative, and creativity. Her prompt and thoughtful responses to every email and phone call have been exceptional. Without question, she is the best property manager I have ever had the pleasure of working with. Regina's dedication and attention to detail have made a meaningful difference in my experience, and I believe she is a tremendous asset to your team. She absolutely deserves recognition--and a raise!

Pros : location, neighbours, friendly staff, fancy lobby, cool view if you are on fourth floor,…read morerelatively cheaper than other condominiums in the area - including discounts. Cons: construction quality, cheap glitchy appliances, broken ac for the whole summer (although we were compensated for this). We have been living in these apartments since June 2014. The staff is really friendly, and they are always helpful whenever we need them. I cannot say the same for dolben though, l don't find the company professional. They make false advertisement on their website; we don't have a rooftop, our courtyard is under construction since a while. The gym equipment is new and nice but was ready a few months later than we moved. Overall, the apartments are better in looks than they are in quality. To compare prices, the apartments are slightly bigger than the ones in Union Wharf (we have seen 1bedrooms) but the facilities are poorer. Also, they were open before things were ready (back garage door didn't have a lock for a few months (on our first week l got my brand new bike's seat stolen, recently they broke into some peoples cars etc.), our trash chute is broken since we moved and we are paying $25 monthly for trash, some courtyard flats were flooded after heavy rain ect.). Not to forget, parking isn't included.