Story Point has such wonderful staff, and the food is great! Marco, Mario and Camri go out of…read moretheir way to make sure the residents get excellent service in the dining room. My dad is really happy living here.

I chose StoryPoint for its availability for short term respite care because of availability and…read morelocation. It is attractive and has a big open illuminated ambience. The food was mostly good. Food service is terrible to non-existent. Published meal times are ignored by staff, and I have given up and left on occasions, and been turned away, told that they have run out of food , or handed my meal in a carry out box. Most of the residents are significantly disabled, impaired, and barely independent. Carry out and room delivery services are allegedly available if one can reach somebody to take one's order. The one exercise class I attended directed by Monica was good. The movies I have tried to watch in their theater were abominations, but the chairs are comfortable. My conclusion; keep looking.

Novi Lakes is the best place you can choose for rehab and assisted living. Staff, food, care and…read moretherapy are outstanding. If you need a great place, pick Novi Lakes!

Do not take anyone you love to this place for care!!!! My Mother was in here only because I was so…read morerushed by the hospital to find a place and this is one they recommended to me. I had no time to investigate these places to make a more informed decision. It may look nice, but the nurses and care are subpar. My mother had a bad attack during the night and begged to go to a hospital, and they told her she didn't need a hospital. How do they know? No doctor there! When she (my mother) finally was able, she called me in the middle of the night and told me what happened to her and I was livid. After feeling that my mother was stable, I told her that I would call there and find out what was going on. I rang every phone number that I had for hours. The next morning, I went in and asked why in the h**l no one answers the phone all night they said no one is by the phones all night. I asked what if it's an emergency and they just blew me off. I said I want the doctors name that is in charge of my mother's care and they said that they weren't sure who it was because the doctor is new and they had no number. I said you don't know who the doctor is and they have no office number and they said they don't know it. It was also during covid, and it was running rampant in there. Every day on the door, that is where they put the count for the building, the count was growing higher. One reason was because the nurses were taking care of all the patients instead of having certain nurses working with just the covid patients as to not infect other patients. My mother couldn't always remember to wear a mask even though I reminded her, so I told the nurses make sure she is not going to rehab without one on. She said they just forget sometimes. I told her no, there is no forgetting. You have to go back to the room to get it than before continuing. So, I wanted to have her released but they said no I had to wait until 30 days was up for the insurance. They said if I tried to take her out sooner that they would report me to the insurance and we would be responsible for the last 30 days. So, On the 30th day I sent a medical van to pick her up and bring her home as she was getting quite ill at this time and as a family, we wanted her to pass at home with her family around. This place said you better have a home health care set up or we will report you. I told them are you people insane. I would never have my mom come home without the proper care. They said who are they we are going to call them. I told them who we had coming out, and they could call whoever they wanted but we are leaving NOW! I am so glad I was able to get my mom home before she passed, she lived another 6 months with her family all around her. Please if you care about your loved one do not go here!

My mom has been in bright spirits since she moved here last year. Camelia is warm and energetic and…read moreRika keeps mom moving and active. I'm so glad to have a place close to my Dad's home, too, so he can visit often.

My grandmother is residing at this boarding home/assisted living facility, which is a privately…read moreowned family business. It is usually only convenient for me to visit my grandmother on my 2 days off. Everyone understands what it is like to be busy, and at times have to eat on the go. One of the first visits there I brought a gyro sandwich. The owner that day brought me a plate for my food and asked me if I needed utensils. I assumed that eating in my grandmother's room was acceptable, I even asked if it was ok to eat BEFORE she offered me a plate. Another visit I had with my father present, there was a misunderstanding about face masks. Initially I was told that this was not necessary, but the second owner requested we wear them. Ok no big deal, but then it turned into I was in the wrong for eating in her room, ok no big deal either. I won't eat in her room going forward. The most recent visit, I brought food for my grandma and myself. My grandma was sleeping when I arrived. The only employee present when I arrived was an Italian woman, who does not speak English well. I asked her if it was ok to eat at the kitchen table, or if I should eat in my car (because of the discrepancy of eating in her room). She pointed at a seat at the kitchen table. I assumed that it was ok to eat in the kitchen at that point. I thought maybe it just wasn't ok to eat in the bedroom. An hour goes by, and my grandma is still sleeping. I decided to run an errand and come back in hopes that she would be up from her nap by the time I got back. As I was leaving, I informed the owners that since my grandma has been sleeping since I arrived at 1. Not even 10 minutes later, I get a call from one of the owners, the woman (the owners are a married couple). Again, I had just talked to them and let them know that I was returning in a few. The owner addressed me in a rude manner and started complaining about me eating at the kitchen table. Ok! Unfortunately, again, one of her employees doesn't speak English well, but when you ask someone if it is ok to eat at the table, and they point to a chair, one can assume that this was acceptable. Then she proceeds to tell me that she told my aunt that "visits are to be 30-45 minutes in length. If I were to have visitors stay as long as they wanted, I would always have a full house". Isn't that why you make visiting hours??? Even prisoners are entitled to hour long visits, and I drive a half hour to see my loved one for 30-45 minutes? Don't run a business out of your house, if you feel this way. BEYOND that, the visiting hours are 10-6. What she was trying to do, limit my grandma's visits, is ILLEGAL. Any resident of a nursing home has the RIGHT to visitors! You better believe I contacted my lawyer on this matter, and he told me that if I had to get through any more road blocks, to call him immediately. I wish I could sue their asses! My grandma is gone now :) so no need!!!! Beyond the legal issue, what kind of place does not encourage having loved ones present and spending time with the people who need them? My grandma is 90 years old. How much time do I have left? She has the right to visitors. I was kicked out and told never to come back because I said that it was BS that they have such a short window to see my grandma. No compassion, no empathy, no concern for my grandmother if they would disallow me from seeing her. And yep, it is BS, just like the place. $5,000 a month they get from my family, to feed her horrible food, shower her two times a week (now 3 because we had to ask), and to pop in for less than hour! Disgusting place, disgusting money hungry people. I would NOT take your loved ones to this place.

Avoid. Relative was in independent living. Tried to take advantage of her financially when it…read morecame time for assisted living. She had a brief stay in the assisted living....avoid at all costs.

Just no! The Memory Care unit was absolutely a nightmare! We tried to work with the RN manager as…read morewell as the executive director and nothing ever seemed to significantly improve the situation. I could go on and on with the lack of care and neglect by some caregivers; there were a few good ones, but we had to personally hire additional private caregivers to protect our loved one from their deficiencies. It was a traumatic experience for all involved. Please find an alternative if at all possible....

After my 92 year old father fell for the last time, leaving him helpless, and in and out of…read morehospitals and rehab, we found Orchard Manor, and boy are we glad we did. Rodica and her staff are absolutely amazing and HANDS ON. Erica, one of the staff, really took such good care of my dad and my brother and I slept better at night knowing this. The hospice nurse went for regular visits and would text us updates immediately. The food is homemade and the house so clean you could eat off the floors. I highly recommend Orchard Manor for your loved ones.

My aunt received wonderful care at Orchard Manor, from the day she moved into the brand new home…read moreuntil she passed away. Rodica and her staff were kind and caring and very professional. Phone calls from Rodica could mean bad news, but always came with calm, thorough presentation and compassionate advice regarding options. I NEVER had to worry about my aunt, even when I couldn't visit as often as I'd have liked. She wasn't always an appreciative resident, but she was always well cared for. Meals at the dining table provided home cooked food and social interaction. Orchard Manor is a welcoming home, where residents and their relatives/visitors are treated like family.

Lots of amenities like a pool, fitness center gym with instructors, classes like line dancing,…read moreJazzercise, books to make you think discussions, different religious groups that meet, and many different places to eat are some of the benefits. Relaxing outdoor spaces with tables and umbrellas, a stage with musical entertainment brought in to perform etc. plus a friendly staff just add to the ambience- making Fox Run Novi, MI a great place to live. Barbara Abel. MG

We have lived here for 6 and half years, and we love it! In 2018 I was getting tired of the hassle…read moreof maintaining a home, the yard work, home repairs etc. I decided I wanted to add some more life to the years that I have left. We moved to Fox Run in November of 2018, and I can honestly say that it is one of the best decisions we have ever made. There are so many things to do here. There are approximately 180 clubs and groups to get involved with. Whatever your interests are, you will find some others that share your interests. The amenities here include an indoor pool, an onsite medical center, 2 fitness centers, physical/occupational therapy, a hobby shop, and 6 restaurants, you can always find great food to eat here. There is independent living, assisted living, as well as skilled nursing and memory care. During the pandemic they took fantastic care of us. We had meals and mail delivered to our apartment door; we were able to get all the vaccines we needed without going outside. So, if you are feeling like I was in 2018 then you owe it to yourself to contact Fox Run (248-668-8600) to request a tour and learn more about worry free living at Fox Run.

My mom gets excellent care here. Staff is amazing. They seem to like their jobs and care for the…read moreresidents.

From the owner: Cambrian Senior Living specializes in assisted living and memory care services.  Comfortable…read moreElegance, Gentle Care & Peace-of-Mind summarizes the Cambrian experience.  Family owned and operated which promotes affordable excellence with a personal touch as compared to a large corporate operation.  A very broad spectrum of care is made available which allows senior to age in place with dignity.

very clean facility , two large cafeterias lots of activities a rehab center…read moreand a verry friendly staff

My grandma is there right now and while it looks nice, the staff have been horrible. As the other…read moreratings have said-avoid this place at all costs.

I believe that we are paying for a service that is not being provided for and that our Mom is not…read moregetting the help she needs. We are told many things about what should happen and see less of these services provided to her. Pricing for level care goes up while the care level goes down. Not what we were explained when we signed her up under Provisions. Then Story Point took over and all these changes have occurred and not for the good of our Mom.

We moved my 99 year old mother in because she needs to have someone around all the time. When she…read moremoved in the facility was under Provision Assisted Living. Under provisions there were a few quirks but over all the residents seemed to be cared for. Now that Story Point has acquired the business things are changing but don't seem to be for the better. There has pretty much always been general house keeping issues but now there are care issues. There have been issues with her falling with irregular decisions on sending her to the emergency room weather she needs it or not. The new issue is her eating, my sister walked in found her sleeping covered in food with the bowl and more soup on the floor. They informed her earlier that if my mother needs help they will not help her. Earlier this week my other sister was helping my mother and she was informed that she did not need too that the staff would take care of it. Which one is it ? what do they consider assisted living?

I would highly recommend TONE Rehab for the services they provide. A special "thank you" to Sam who…read moreprovided excellent Physical therapy after my knee replacement surgery. Very professional, knowledgeable and caring!

Home Health Care Physical Therapy…read moreOccupational Therapy Nursing Excellent care..... Excellent Staff