Excellent customer service! Care quality and excellent office experience. Will recommend coming here for imaging!

The staff here is awesome. The facility is clean. Their MRI machine was much roomier than any I have ever been in, (and I've been in quite a few). The techs truly care about their patients. As someone who has worked in another radiology facility previously, I was extremely impressed with Fox Valley Imaging in Naperville. I would highly recommend them to anyone. Dan, the owner, is wonderful, and Zelda at the front desk was very helpful. High marks all around! I would definitely come back! read more

Great facility and amazing service! My family has been here several times and we would recommend at the highest level!!! read more

As being nervous about having a MRI and having a bad experience with the first attempt, i came to this facility and it was a big difference. Nice staff, and the technician was great. The tech made sure that I was comfortable and it turned out a breeze. Since they accept my insurance, I will be returning the for ay mri needs. read more

Repeat customer! I love the staff. They are friendly, professional, helpful, and go beyond the call of duty. If they can figure a way to get me into an appointment that fits my schedule they do. The reports have always gotten to the doctor fast. They are reliable. I've moved from the area but still drive back to Fox Valley. I'm not by the Illinois-Indiana border and it's above 70-minute drive on the expressway but I feel it's worth it and I know I'm being taken care of properly. read more

Every staff member was friendly and helpful. I went for MRI and was made as comfortable as possible through the whole experience. I was frequently updated on how much longer the test would take and asked if I needed anything including a break. I could not have had a better, more professional experience. read more

I don't normally like scans or MRI's as I am claustrophic. But all of the people working here are very professional and are patient with you. Do not hesitate to come and get your imaging done here. Front desk people are awesome! read more

The ultrasound operator is the best in the area. After going to another imaging center that is unable to negotiate a contract with my insurance carrier I found this location. Steve in the billing department clarified my coverage and I was pleasantly surprised to see my previous operator at this location. Professional and competent. read more

I have come here a few times and find it to be a very clean and professional establishment. Gina the receptionist is so very professional and sweet. She's patient and very helpful. Would recommend for your X-rays, CT scans, etc. read more

Extrermely unprofessional. I have a herniated disc in my back. The person whom did my scans proceeded to tell me exactly what was read on them. Which is not considered a "wet scan", but a full definition of what he read. Furthermore, he also decided that my referring doctor was "not good enough" in his standards and thought he should tell me that my problem required a different specialist. This resulting in the scan technician referring me to a neurosurgeon. Who told me that surgery was my only option. Also, that I could lose all bladder and bowel control if I didn't do surgery. While I was filling out paperwork in the "neurosurgeons" office, I saw the "doctor" and the scan technician whom I was referred by, communicating. It was a completely shady situation. They are scamming people. My actual Ortho Spine Surgeon, whom I saw less than 24hours after all of this, assured me that Fox Valley Imaging and Ghaly were unethical in their proceedings. I do not need surgery nor are any of my nerves in jeopardy. I will never refer anyone to these places and plan to seek further consult on this situation. I rate zero stars, not 1 star by the way. read more

Even better! The tech aide was so helpful--- holding my hand as I have severe claustrophobia which prescribed Valium didn't touch. Truly wonderful! read more

My family has used this company several times starting in 2014. They are always professional, friendly, and get us right in. Plus it easy to walk into the building, no giant parking decks an half mile walks. Saves time. They took our insurance and we noticed the price they charge is less than when we used the hospital. We had also used an Open MRI place before too. Not again now that we have seen the difference in Image quality. Open = Bad and fuzzy vs. 3T High Field = Incredible detail. Great service and solid company. I think they have been in Naperville for ever since we have lived in the area which is about 25 years now. If we have a need we will go back. We appreciate the great service. Thanks! read more

I am writing this from the standpoint of a previous patient AND as a physician that previously used this facility for my patients. I recently relocated my practice to Chicago, and I now realize how fortunate I was to have that facility nearby. When I had MRI performed in my foot and brain, the staff was very professional and made every effort to make me comfortable and fearless. The staff was extremely accommodating when booking my patients, even on short notice. The technicians were knowledgable and compassionate. The radiologist would personally call me if he had any immediate concerns or felt that additional images/methods would be appropriate. The owner Dan was very ethical and caring, and he literally went above and beyond to assure that everything ran seamlessly regarding patient care. The facility is beautiful and houses the newest technology for highest quality imaging. When attempting to book my patients for imaging near my new office, I realize I took for granted the quality and personal customer service of Fox Valley Imaging. read more

I "rolled" in with a badly sprained foot late in the day last week. They were pretty much already closed but they greeted me with a smile anyway and brought me in to have my foot xrayed. I was assured it wasn't broken, and even given a disc if I'd like it checked by another physician later. They wrapped up my foot and gave me a brace. The nicest thing was that even with the outside doors locked, they weren't rushing to push me out the door and treated me with kindness and respect. I'm really impressed with this office and highly recommend them to anyone. read more

This place is AMAZING! Due to work, I could not make it in for an MRI during their business hours and they still accommodated me--and on top of it allowed me to pay a flat rate because I was without insurance. Thank you Dan and front office people! I OWE YOU GUYS!!! read more

Just had to go there for an ultrasound of my thyroid. Tech was rude, unprofessional and just plain nasty. She kept making diagnosis after diagnosis--none of which was correct, I know why I was there and why I needed things looked at--and mind you this is an ultrasound tech..not a doctor! She seemed to think that she was a doctor--she has the attitude and arrogance of one who thinks they are a god anyway. Acted like I was wasting her time by causing her work..the horrors of it all!! Having to work while you are at work. After she was done looking at my thyroid she then placed the transponder on her own neck so she could show what a "perfect" thyroid looked like. Well hers isn't perfect and it was obvious, when I pointed that out she slammed down the transponder, stomped over to the door and told me to hurry up and get out. Uhmmm, okayyyyyy, this is how you treat all your customers? Being an arrogant, self important, narcissistic bitch isn't going to bring them back in the door. There are many other imaging places around that people, myself included, can and will choose to go to. Would give less than one star if I could. read more

I have had several MRI's, scans and bone density scans over the years done at Fox Valley Imaging. The people that work there are friendly, courteous and efficient. I can always get in quickly when it is necessary and I never have waited more then a few minutes to be taken back for my testing. My doctors always receive the results in a prompt fashion and they will give me copies if I ask for them. This facility is so much faster then going to a hospital. All there equipment is the top of the line available. I would highly recommend Fox Valley Imaging. read more

Good place and top of the line service. Thanks for the kind service and the help with the non-insurance issue. Can't be more grateful for people who are compassionate at times like these. read more