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    Fox Valley Motors

    1.0 (1 review)

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    3 years ago

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    El Diamante Hand Car Wash & Detailing

    El Diamante Hand Car Wash & Detailing

    (70 reviews)

    Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

    We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

    Don McCue Chevrolet

    Don McCue Chevrolet

    (124 reviews)

    Shoppers BEEARE I leased a second car and the second time they lye to customers about the free…read morepayments so NEW CAR customer please be careful get everything in writing she sales people here do NOT keep their words they suck you to buying or lessening and they do not come through with their word I keep coming back to talk to the managers and also for selling a Vehicle with a recall. The manager told me he could not help it well we will see with the consumer report what they can help us with Agh they sold us a defected car. The car had a recall and the entire inside is chewed up. I came here for an oil change and rotation they never even bother to do it. The manager sat down pointing his finger at my face that they were going to do it again and they never changed the oil. I told him that hood was never even open

    Never again will I return. This place isn't what it used to be. They've been servicing my car for…read morethe past 6yrs, 2014 Equinox. I've done everything they recommended to keep my car in the best condition. 91,000 miles, and my car is making a knocking sound when start and turn. I take in for diagnosis, they said engine needs replacement because engine oil was low, $8,000 to replace. I'm thinking "I've driven 1,000 miles since my last oil change with you guys". Then an older-older sales guy says "it happens", $5,000 for you car if you buy a car today. Then he follows me to the service department and stands there quietly not allowing me to speak with service tech. Then he takes the print out of my diagnostic reports. Walks me to cashier. The whole process was odd. I've lost all trust in this place and will never return. Under current leadership and conditions, this place will be closed in the near future. Also, paid $160 for a diagnostic report, but didn't receive a report, just a note on the receipt. After years of loyalty, I will no longer return.

    Montway Auto Transport - Car

    Montway Auto Transport

    (2.3k reviews)

    Most people that I talked to were very nice and helpful, with the exception of a couple drivers who…read moredidn't speak great English so it was a harder to communicate with each other. Price was reasonable and I was able to do guaranteed pickup and drop off on scheduled dates which was very helpful as I moved across the country and had very specific dates. I did feel pressured to book quickly in the beginning which only added to the stress of moving. My car was picked up and dropped off on time and without damage so I'm grateful for that. The biggest issue I had was the lack of communication from Montway to the dispatched carriers. My carrier was changed three times, which is fine and didn't bother me, but Montway did not effectively communicate these changes to all the carriers. I ended up getting calls from several different drivers on the day of pick up so it was very unclear who would actually be picking up my car. Overall, my experience was fine and the goal was achieved, but it could've been better.

    Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

    Freedom 1st Transportation - We service the Chicagoland area.

    Freedom 1st Transportation

    (11 reviews)

    Freedom First is only company I would really recommend to anyone for safe transportation for a…read morefamily member!!!! . The last few days have been extreme;y frustrating because of my husband's medical condition , but I found a wonderful person to help us solve the issues!! Her name is Carmen, she is" kind , understanding and empathetic", and provided great care to my husband. She is "Par Excellent!" Without her, I would not know how to take care of my husband to his center for treatment. She is Wonderful young lady!! This transportation company the dispatcher and driver provided great customer service, They are more than 5 points in this review! The owner of the company is very caring man, too! We were blessed to fine them!!! Frances

    I was scheduled to be picked up at 1:30pm in Aurora for a 2:30pm appointment in Downers Grove. The…read moreappointment was for my 90 year old father to go for his initial consult at a neuro-surgeon's office. We got 5 blocks away from the pick-up when I realized I left the imaging disc's on the counter at home. The driver told me he couldn't go back. I told him the appointment would be meaningless without the disc's. He called the office and his dispatcher Carmen said "You're already behind. No, you can't go back". So I then canceled the trip and had the driver take me back home and just drop us off. No effort was made to accommodate us at all. Super disappointed. To add insult to injury, Freedom told me they're still going to charge me. Do better Freedom 1st!

    Fox Valley Motors - usedcardealers - Updated August 2026

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