I was scheduled to be picked up at 1:30pm in Aurora for a 2:30pm appointment in Downers Grove. The appointment was for my 90 year old father to go for his initial consult at a neuro-surgeon's office. We got 5 blocks away from the pick-up when I realized I left the imaging disc's on the counter at home. The driver told me he couldn't go back. I told him the appointment would be meaningless without the disc's. He called the office and his dispatcher Carmen said "You're already behind. No, you can't go back". So I then canceled the trip and had the driver take me back home and just drop us off. No effort was made to accommodate us at all. Super disappointed. To add insult to injury, Freedom told me they're still going to charge me. Do better Freedom 1st! read more

Freedom First is only company I would really recommend to anyone for safe transportation for a family member!!!! . The last few days have been extreme;y frustrating because of my husband's medical condition , but I found a wonderful person to help us solve the issues!! Her name is Carmen, she is" kind , understanding and empathetic", and provided great care to my husband. She is "Par Excellent!" Without her, I would not know how to take care of my husband to his center for treatment. She is Wonderful young lady!! This transportation company the dispatcher and driver provided great customer service, They are more than 5 points in this review! The owner of the company is very caring man, too! We were blessed to fine them!!! Frances read more

I've used them twice and both times they picked me up for my appointment on time. However, they've been over an hour late both times picking me up from my appointment to take me home. Dispatchers are very rude. Avoid this place and use someone else. read more

When my facility used this transportation company the dispatcher and driver provided great customer service. The Driver Junior was very kind to the resident, and I would definitely recommend their company to anyone. read more

On time, polite, fair pricing. We had use other transports for my mother who is in a nursing home and must take transport to her appointment. Freedom First is one I would really recommend to anyone. read more

I work at a hospital offsite. This company dropped off our patient gave me their business card and left. I called them a total of 3 times with no answer to come get the patient. I called prior to the patients exam being completed so they wouldn't have to wait for a driver to show up. I left a voicemail and got no call back for 30 minutes. This is my first time coming in contact with this company and it seems very unorganized and they have little to no sense of urgency. read more

Really wish 0 stars was an option!! We were supposed to be picked up at 6:00am on 8/25 for an 8:30am flight from ORD. We called 3 times and no one picked up. Finally we got a call saying our driver OVERSLEPT!!!!!!!!! By the time he would have gotten here, we would miss the flight. My poor father is on a wheelchair and we sat outside in the garage for over an hour waiting. Due to this company's incompetence, we had to pay $1,000 in airline fees and had to find another medical van on short notice. DO NOT USE THIS COMPANY!!!!!!!! read more

They take advantage of the disabled. Their cancellation policy is ridiculous; they take advantage of people in compromised situations. I would not recommend their service to anyone given their administrative policies. Their late fees should apply both ways: if they are late arriving to transport patients, patients should be credited if they are going to charge patients for late notification of cancellations! Fair is fair! read more

Rude dispatcher, yelled at me!! I called because they were very late for my pickup. When I called the office this guy that said he was a dispatcher was extremely rude to me and tried to make it my fault that they were late. I have never used them again. If you want a great ride experience call ride right in Batavia read more

Very, very nice and conscientious people and they go the extra mile, pardon the pun. Very polite and professional. On time. The go between company for our insurance company said we complained! omg! We love this company. We mentioned that the booking company was very frustrating, to say the very least, and that a different company never even bothered to show up at all for our ride, despite many calls and reminders, but the booking company that works for our insurance company probably never even bothered to book that other company. Who knows! But Freedom is as good as it gets. They are very, very sweet drivers! Thank you! As we told our insurance company and their subcontractor! read more

On time, gracious, Polite, conscientious.They go the extra mile (pun intended). Freedom is my choice for my ADA ride. I ask for them every time. read more