This place is now the gold leash. The new owner is terrible! I left a Google review about my boxer…read morecoming down with mites a few weeks after staying here and stated I would never bring him back. After leaving my review he (Christian McCoy) called me and asked me to remove my review and after I told him I wouldn't be removing it he cussed me and told me to go F*ck myself several times. I will say the staff at the Ottawa location were great with my baby but he did get an infestation of mites and is currently on 3 meds for it. The only place hes ever been is home and at the gold leash. He stayed there 3 nights and about 2 1/2 weeks later his symptoms started. I will never take my dog back to this facility.

From the owner: Play and Stay Dog Lounge Premier Dog Care in Ottawa, Illinois…read more At Play and Stay Dog Lounge, we offer high-quality, affordable dog care services in Ottawa, Illinois. Our mission is to provide a fun, safe, and social environment where dogs can thrive, while offering peace of mind for pet owners. Whether your dog needs dog boarding, grooming services, or dog daycare, we ensure your pet receives the best care possible. Our facility is open for tours, which you can easily schedule by calling us or exploring our Doggie Cams for a virtual experience. For added convenience, we also offer van pick-up services in Ottawa, IL and surrounding areas. Whether you’re busy with work or have a tight schedule, our dog pick-up service will bring your dog to us for a fun and safe stay. We are dedicated to creating a better environment for both dogs and their owners, with premium pet care services designed to meet every need. From dog boarding to supervised play sessions, your dog will love the personalized care we provide. For a sneak peek, check out our photo gallery in the Virtual Tour section. Our friendly staff is available 7 days a week to assist you with any questions by phone or email. For the latest updates, photos, and information, follow us on Facebook. We’re here to lend a paw and ensure your dog has an unforgettable experience at Play and Stay Dog Lounge in Ottawa, Illinois.

Full disclosure, our pet did not stay at Starved Rock Pet Resort. We planned to and the folks…read morerunning it were kind and accommodating to a fault. We were very excited to have our labradoodle stay here. The issue was that kennel consisted of a series of outdoor / indoor cages with their bull mastiffs in parallel chain linked cages. As we pulled up, the dogs were barking and biting at each other though the fences. This might be totally fine if your dog mostly lives outside and is used to being around large barking dogs. This is not the case with our coddled, living room dwelling labradoodle. The reason I gave three stars is that there was no was for us to know this before we pulled up.

I'll be honest...I started a Yelp account just so I could review this place. Every few years, my…read morefamily has a reunion at Starved Rock State Park. I am currently serving in the Army, and for the last three consecutive reunions, training, deployments, or other responsibilities have kept me from seeing my extended family. My fiancée and I have two young puppies, and we wanted to make sure that they were boarded in a comfortable facility close to the reunion. A quick Google search showed me that the Paws Here pet resort in Oglesby fit the bill. The problem was that they closed at six PM even though it was located at a private residence. My chain of command promised that we would be released at noon on Friday, giving me ample time to get there, but nonetheless, I called to verify that we could drop our dogs off later if necessary. Long story short, one of my Soldiers was having a pay issue, and I was forced to stay at work later than expected so that he and his family could pay their bills that weekend. Once we were on the road, we called Paws Here to let them know that we would be coming in late, and the underlying circumstances therein. Their tone was markedly different. They got back to us an hour later to tell us that we would have to wait till 0830 the next day to drop off our dogs, thereby throwing a huge wrench into our plans. We were debating between sleeping in shifts with the dogs in the parking lot, driving to a relative's house 40 minutes north of the park, or finding a different hotel that allowed pets when my uncle located the Starved Rock Pet Resort. We called them and let them know about our situation. We received clear, concise directions to their facility, and dropped our dogs off around 930 PM. The owners were very kind, and asked numerous questions about our dogs' individual behavioral quirks. Their facility was very clean and well maintained, and we felt very comfortable leaving our dogs there. The owner called us twice the next day to let us know that our dogs were settling in nicely. When we picked them up on Sunday morning, our dogs were relaxed and happy. Overall, it was a great experience for both us and our dogs. Other relatives of mine are now considering boarding their dogs here rather than leaving them at home. Guess which of the two pet boarding facilities they will be using?

I would give less stars if I could. I was questioning the fact that they want to give my 5lbs dog a…read moreflu vaccination before they gave him a surgery, I did not want to give him the vaccine, he is miserable enough without getting another shot. So I had a lot of questions that they apparently didn't like, so they called my wife and was very rude telling her that they no longer want my dog as a patient. My wife already put money down, had the surgery date set up and we paid for the other appointments. They care more about getting even with me than they do with taking care of my dog or my wife because I questioned the flu vaccination policy. Now we have to take time to find another veterinary, pay for more visits while my dog suffers because they did not like my questions.

We love everyone at Novak Rinker. We have taken two dogs and two cats to them and get great service…read moreevery time. One of the things I love the most is that they include us in the plan of care. If their first-line recommendations aren't affordable for us or won't work for whatever reason, they take it into consideration and offer a second option. They are so good with our (sometimes feisty) pets too! When it was time to put our senior lab down, they provided comfort and plenty of tissues for our tears. They really do care. I don't leave many reviews, but saw all the negative ones here and wanted to offer up my own experience, which has been great.

I wish I could give zero stars. Please don't let this vet do surgery on your animals…read more My dog had to be amputated because "Dr" Pat botched the surgery on his leg. See all the photos. I now know she's done it to others. Please look up her license on IDPR.

I brought my puppy here for a cut on her paw pad and the Vet was very gentle and caring. I didn't…read moreget her name but she is amazing!!

Found this vet driving cross country. Our dog had green! pus forming in his eyes. The exam was…read moreextremely thorough and multi-faceted. We were given a plan going forward to address a developing issue. This is a phenomenal animal care hospital. Vet, assistants... the absolute best!!!

Had my cat to 4 vets previously for same affliction. Finally got some answers and treatment that…read moreworked!

I am very happy with the care my five dogs received while I was on vacation!…read moreMy friend recommended Norway Kennels to me, and now I know I can travel without worrying about my babies. I highly recommend this place.

Filthy and Rude. I…read morewill never bring my dog here again. Once I went and picked my two year old dog up she smelled like she was covered in feces and pee and all of her toys and bed were soaked in pee. After one day at home we found out that our dog contracted a bacterial infection after her five day stay here. Owner was rude when I called one time to see how my dog was doing during the week and very unprofessional. There are plenty of other places that will actually take care of your animal. Will NEVER recommend

I would not recommend this place. When I picked up my dog his towels were soaked with pee and he…read morewas starving. They don't take them out to poop or pee but but boast they have a doggie door with their own outside area. It's all concrete. I don't think he pooped the entire time he was there because the minute I got him home he pooped 5 times. I packed pre packaged food for him with instructions on only many times a day he was to be fed and he missed at least 4 meals. I was told he "wasn't eating" which is BS because when I called to check on him and asked if he was eating I was told the standard "he's eating fine" so they either lied or didn't bother following my directions. Plus they lost a $10 bone I have left with his toys. I don't think they played with him at all.

Picked up our golden yesterday. Best grooming job she has ever had! Great place for both boarding…read moreand grooming. Dogs get lots of love and plenty of playtime. Plus the owner Diane is very nice and extremely passionate about what she does. We will for sure be coming back!!

First time getting my cat groomed here. A family member suggested Shampooch so I thought I would…read moretry them. I called and left a message for them, and they called back the next day to book. I was a bit hesitant to book when the girl said that they don't allow the pet's owner to remain in the room while the cat is being groomed. I am used to staying by my cat's side so he remains calm. But if that is what the business wants then I was fine to oblige. The establishment wanted me to drop him off between 8-8:30 am. When dropping off, I asked for the groomer to give him a lion cut, with a little puff of fur to remain on the end of his tail, and to shave the fur on his body fairly close to his skin. He is a Maine Coon and he had a lot of fur to trim, so the cut was $65. This seems like a fair price to me for the area and I was happy to pay this. The two young girls who were checking in the pets were very friendly. I observed that it was a nice and clean work area. One of the girls carefully placed my cat's carrier (with him still inside it of course) on a bench. It was fairly quiet in there at the moment, just one tiny barking dog in the background. They called me a little after 10am to pick him up. The girl who called me let me know that they only accept cash or check. I appreciated the heads up before I got there, as I was planning to pay with a card. Super easy picking him up. The only thing I should have done was inspect his haircut before taking him home. I am used to being there the entire time of a grooming and my previous experiences the groomers usually ask if the cut is OK before I pay. I wasn't asked to inspect him first, and I did not look at his haircut as he was already in his carrier. When I got him home, I was surprised to see a huge puff of fur left on the end of his tail that was about 4 inches in length. I did ask them to leave a little puff of fur like a poodle but I was expecting it to be a small inch-long piece. It just looked sort of funny but it is not a dealbreaker. The one thing that was slightly disappointing was the fur on his paws was not trimmed that much. All I can assume was perhaps the cat was not having it any longer and maybe the groomer had to end the haircut there. The groomer did not mention this to me when I picked him up, she only said that he was fairly well behaved. Overall, it was a good haircut, everything appeared to be evenly and smoothly shaved on his body. He also smelled nice and clean so I assume they used a cat wipe to clean off the excess hair. He was not very upset when I got him home other than the normal crankiness after a grooming haha! I am sure they handled him just fine, otherwise the cat's behavior would have been much different.

I had been traveling for 4 months and desperately needed a "groom job" for my Shi itsu and called…read moreShampooch Pet Grooming. The online booking was fast and easy; I was able to get a early appt.; and Michele did an absolute AWESOME job on my Keoni. Thank you so much!