Great place, staff is really personable and I'd definitely choose Fox Valley over any other vet in…read morethe area. Reasonably priced too, all things considered in this day and age

Always able to get an appointment fairly quick and everyone here is soo nice and seem to care about…read morethe animals which I can't say about some other places , they take their time and address all concerns, totally recommend

Good service And a cute cat walking around the place…read more Everything seemed well taken care of

Wonderful local business with a great owner, service workers and dog food food selection.read more

Lori is so sweet. Always so helpful. She goes the extra mile to make sure your happy.read more

the animals care are definitely a issue. dead animals in some cages, reptiles not having any of…read moretheir needs meet besides heat. owner does not care about the animals best interest, especially with some of the furry animals and fish. support a business that cares about their animals. reptiles that need uvb did not have that. no water. fish that are meant to be kept alone were not. fish were being advertised to be kept in a small glass bowl (prob about 16oz) some animals did not have food in cages aswell. bird cages were caked in feces. birds also did not have any enrichment, or perches or proper food for their species. the shop cat was very sweet tho and in good health. that's about the only positive.

They have a habit of rescheduling appointments and not notifying you of the change. Call the day…read morebefore your appointment to confirm. I'm quite happy with their grooming service.

Excellent Service always for our Wrigley Recommend to…read moreanyone Also do a good job with our cat Reese

Jackie is so kind and knowledgeable about rabbits and all animals. She has sold me several bunnies…read more All very healthy. None have had no health issues. If you text her with questions. She responds quickly with an intelligent answer. She is the real deal of a bunny expert. I don't use any one but her. I believe in her knowledge of healthy animal so much that I will be endorsing her company with my rabbits on my tic toc page in the next 60 days. Blingbaddie312. Jackie is wonderful and her bunnies have brought so much happiness to myself and my 85 year old mom. Thankyou Jackie. I have nothing but love for you.

Refused to provide a pedigree and didn't inform me rabbit was poor quality with bad back a hips…read moreuntil just before I was supposed to pick up.

I am very happy with the care my five dogs received while I was on vacation!…read moreMy friend recommended Norway Kennels to me, and now I know I can travel without worrying about my babies. I highly recommend this place.

Filthy and Rude. I…read morewill never bring my dog here again. Once I went and picked my two year old dog up she smelled like she was covered in feces and pee and all of her toys and bed were soaked in pee. After one day at home we found out that our dog contracted a bacterial infection after her five day stay here. Owner was rude when I called one time to see how my dog was doing during the week and very unprofessional. There are plenty of other places that will actually take care of your animal. Will NEVER recommend

First time getting my cat groomed here. A family member suggested Shampooch so I thought I would…read moretry them. I called and left a message for them, and they called back the next day to book. I was a bit hesitant to book when the girl said that they don't allow the pet's owner to remain in the room while the cat is being groomed. I am used to staying by my cat's side so he remains calm. But if that is what the business wants then I was fine to oblige. The establishment wanted me to drop him off between 8-8:30 am. When dropping off, I asked for the groomer to give him a lion cut, with a little puff of fur to remain on the end of his tail, and to shave the fur on his body fairly close to his skin. He is a Maine Coon and he had a lot of fur to trim, so the cut was $65. This seems like a fair price to me for the area and I was happy to pay this. The two young girls who were checking in the pets were very friendly. I observed that it was a nice and clean work area. One of the girls carefully placed my cat's carrier (with him still inside it of course) on a bench. It was fairly quiet in there at the moment, just one tiny barking dog in the background. They called me a little after 10am to pick him up. The girl who called me let me know that they only accept cash or check. I appreciated the heads up before I got there, as I was planning to pay with a card. Super easy picking him up. The only thing I should have done was inspect his haircut before taking him home. I am used to being there the entire time of a grooming and my previous experiences the groomers usually ask if the cut is OK before I pay. I wasn't asked to inspect him first, and I did not look at his haircut as he was already in his carrier. When I got him home, I was surprised to see a huge puff of fur left on the end of his tail that was about 4 inches in length. I did ask them to leave a little puff of fur like a poodle but I was expecting it to be a small inch-long piece. It just looked sort of funny but it is not a dealbreaker. The one thing that was slightly disappointing was the fur on his paws was not trimmed that much. All I can assume was perhaps the cat was not having it any longer and maybe the groomer had to end the haircut there. The groomer did not mention this to me when I picked him up, she only said that he was fairly well behaved. Overall, it was a good haircut, everything appeared to be evenly and smoothly shaved on his body. He also smelled nice and clean so I assume they used a cat wipe to clean off the excess hair. He was not very upset when I got him home other than the normal crankiness after a grooming haha! I am sure they handled him just fine, otherwise the cat's behavior would have been much different.

I had been traveling for 4 months and desperately needed a "groom job" for my Shi itsu and called…read moreShampooch Pet Grooming. The online booking was fast and easy; I was able to get a early appt.; and Michele did an absolute AWESOME job on my Keoni. Thank you so much!

I am so fortunate to have found this groomer. They take good care of my ACD who hates her having…read moreher toenails clipped.