Ive been shopping at mccoys for 5 years now and have always been impressed with the service. A…read morephrase they always use is "Once you shop here, you're Mccoys family." And that has always been true. Im almost always greeted with a smile, if they cant find what I'm looking for, they will search their other stores or even competitors. They are always warm and professional and more than willing to work with anyone. If you're looking for something, its worth giving then a shot. Even if they don't have it, they will work hard to point you in the right direction with a smile.

Avoid this business at all cost. Went in to get some wire twisters to fix fence (No I am not…read morewearing a mask) and at first I talked with a young lady (She was wearing a mask) and showed her on my phone a picture of what I am looking for. She told me she has not seen something like this so another man can up (Wearing NO mask as well) to see what I was looking for and then told me if I was going to walk up to him I better have a mask on in a rude matter. I asked him were is your mask as he walked to the front counter to put it on. He told me that he was getting it now and that I need to put mine on or get out of his store. I asked him for his name and he told me Ric with a capital (D) I said Dick and he said yes Iam a Dick. I asked him what gives him the right to take away my constitutional rights from me and if he was the manager (No I am not the manager)? I explained to Ric that without a customer you do not have a job and that your owner do not have a business. At this time an employee (Gentleman and was wearing his mask) sitting at the contractors counter spoke up and told Ric to stop. As I was walking out I explained to Ric that I was going to talk to his manager on Monday and he told me to get out and that they do not need my business. Ric told me again to get out of his store.  In my opinion if Ric and McCoy's doesn't need my business why should they need yours? Just remember that less than a mile down the street are Lowes and Home Depot so why waste your time to stop at McCoy's when there is a 90% chance they do not carry what you are looking for. You still have two other alternate choices in town MG Building Materials and Foxworth-Galbraith Lumber and Building Materials. We all have choices out there on were we want to spend our money. McCoy's is not the only store in town. We all work hard for our money and as custom have the right to choose were we spend it. With how things are in the world today there are a lot of business going out of business due to Covid. Think hard about spending your hard earned money here. Just another food for thought it was around 2:00 in the afternoon and there was not one customer in the store with 3 employees I had seen their working. This tells me now that just maybe others have had the same experience as I did in the past. McCoy's must have plenty of money to have 3 people standing around earning a paycheck with no customers. I could only imagine that there a lot of small mom and pop businesses out there that have closed due to Covid wishing they had McCoy's money to throw at their employees that are now unemployed. After leaving McCoy's I went to Harbor Freight, Lowes, and Kerrville Ranch and Pet Center not one of these businesses asked me were is my mask. Hell at one of these businesses their employees were not wearing masks, and I did not have an issue with it. What really gets my hair standing on the back of my neck is that you walk into a restaurant and they ask you to wear a mask and you look all around the restaurant and see people sitting at their table wearing no maskes so why is it that you are required to wear a mask for the 30 seconds it take you to walk to your seat? Also you can get up and walk by all of the other customers eating as you head to the restroom not required to wear your mask. Isn't this an oxymoron?

They have good products, but their customer service is awful. My son bought a weed eater, he has…read morebeen saving a long time. The weed eater cost 179.00 with tax. He asked them if this does network out, can I bring it back. They said yes you can. We got home and fired it up. It stalled a few times and was rather weak, so we called MG they said bring it back. We did(we have had this machine less than an hour) they told us oh, we don't take anything back after you add fuel to it. How am I suppose to know if it works without fuel??? Also they should have told him that when he asked. Over all the staff was quite rude, and spoke down to us.

MG has always treated me well. I ordered my interior doors from them, and had some problems getting…read morethem on time. Layton, the general manager, and Misty, his associate, both stepped up to the plate and did everything possible to ensure I was a satisfied customer. The customer service here is really good. Not to totally slam the big box home improvement retailers, but the customer service here is a lot better. Thank you MG!

I ordered specialty wood through Kathy, and unfortunately the experience was disappointing from…read morestart to finish. My order was incorrect and when I returned to address the issue, Kathy immediately became defensive and raised her voice, which was unexpected and unprofessional. I don't believe customers should be treated that way, but that is how Dittmar Lumber conducts customer service. There are several other solid options in Fredericksburg--buyer beware

Was able to find trim in 16' lengths that is grade A - couldn't find that anywhere else. Material…read moreis nice and straight. The gals running the front desk were extremely efficient, helpful and nice. Price was very fair. Will be back to Dittmar for more supplies.

The crew at Rockscapes are knowledgable and have great products. They also do custom designs on…read morestone and cut to size for address identification

Great selection of stone, masonry supplies and tools. Very efficient he knout process and wonderful…read moreservice.

Not happy with the price . I thought the lady said a restretch was about $250 for a10x12 room ,…read moremine was 12x18 with a couple of jogs. So I figured $275 to $325. Got a bill for $485. 3 guys 1.25 hours , 3 pieces of tack strip. Get a quote in advance is my advice.

Our new home had Saltillo tile, regular tile, and stone tile throughout. Everything was at…read moredifferent levels, and the Saltillo was beyond restoring. The Master Bath had a tiled shower that was leaking/needed to be demo'd. Clarlyle gave me a fair estimate for completely demo'ing the tile flooring and shower tile, with the caveat that it could be more expensive depending upon how the Saltillo was set. The crew arrived and began what was almost 100% dustless removal. Upon testing the Saltillo, they determined that it would be better to grind it down rather than remove it. They removed the other tile, ground and leveled the floors, then applied thinset to them so that we could live on them while we continue demo work in the house. Professional, excellent work; we usually lay our own floors, but Clarlyle was so awesome we might just have them finish the job!

Please read ! Today I traveled 40 miles to get paint at a…read morecompetitor store. That was a horrible experience . So, going across the street to Hime Depot hoping to get what I need I found Theresa working in paints . She had a customer and still acknowledged me with a greet and that she would be right with me . I patiently waited and she got to me quickly. She walked me over to an alternative paint that actually worked better for my project. She explained the quality and matched my paint perfectly. She helped two other people without dropping any service expectations I had . Absolutely hands down the best experience in a hardware store . She offered store incentives I didn't know about and made sure I had everything I needed . She was enthusiastic, she knew her product and listened to me. She created a profile for me to always have in case I returned. She was amazing and I left happy AF! Theresa deserves recognition and can certainly help with anything in the store . Thank you Theresa ! Jamie Cox Bandera Tx

Checked in at returns very helpful cashier. Checked out at returns. Cashier was very customer…read morefriendly and quick. Very knowledgeable of products!! Highly recommend this business.