Wish we could give 0 stars. DO NOT USE THIS BUSINESS FOR ANY RV RENTALS…read more Prior to picking up our rental RV, the business owner, Josh, told us that one of his employees would be there to show us the RV and sign the final rental documents. When my husband and I got there, the employee was super nice. He had the generator running because he wanted to show us all of the features of the RV, including "how cool the RV could get" during the hot weather. We told the employee that we would not need the generator, since we would be hooked up to electricity at our campsite. After going through the tour of the RV, we asked the employee whether or not we had to empty any tanks if we weren't planning on using the sink, shower, or toilet since we would have an bathroom/shower at the campground. He told us that we would not have to worry about emptying any tanks as long as we weren't using them. The employee also walked through what 'CLEAN' meant when returning the RV. He said that Josh, did a deep clean once a year and that as long as we swept and didn't leave trash, that it would not be a problem, because we were camping. We planned on bringing our dog, so we paid a pet deposit fee upfront. When we returned the RV, Josh accused us of not emptying the tanks, using the generator, and for excessive pet hair. He also said that he would be hiring a third party cleaning company because according to him it was too much to clean. He saw dollar signs when we paid a pet deposit. He refused to return our $1.5k security deposit AND charged us an additional $375 in fees that were not previously disclosed. However, we swept, vacuumed, and disinfected surfaces before returning the RV. After a few messages back and forth, Josh refused to explain any reasoning as to why we were going to be charged for using functions that we never used. We mentioned that we had reached out to a lawyer for guidance and he stated he would no longer speak with us, only to our lawyer. When our lawyer emailed him for more information about the charges, he didn't have the decency to respond to her either. This business is a scam. There is a quality control issue with their rentals that will cost you!

This business took the opportunity to pocket our $380 deposit with a blunt "Nope, that's our…read morepolicy" response. We booked a rental in February of 2020 for a trip in May. The Park was closed due to COVID. My wife called and asked for a refund, and they told her their policy was to only honor a credit to use at a future date. I called to book a new reservation and was told the credit was only good for one year, no exceptions. I asked if they would be willing to work with me on some sort of discount (like take $50 off as a Managers Special/Discount) for our upcoming trip, again was told no. I will rent from someone else.

We rented an RV for trip the end of August and while the pick- up was easy we did find some issues…read morethat were uncovered during our travels. Radio did not work when the vehicle went above 20 miles per hour. There was a small leak near a window that we could not have known about since it was not raining when we picked up. These are minor issues in comparison to our experience in getting our deposit back. As of this writing, it has been 35 days since we returned the rented RV and after multiple emails and phone calls I have had no response to my inquiry on when the refund will be issued. They will not be getting repeat business.

I had a wonderful experience with all the people at citywide. The rv was like new and after the…read morewalk thru I trusted it had been well maintained. This was my first time renting and by the time I left I felt confident in knowing how to manage things and my trip went off without a hitch! I couldn't have had a more positive experience! Received my full deposit back in a very timely manner. I'll definitely use them again!

Never again. Work incomplete. Return only created additional costs. If RVing wasn't expensive enuf,…read moreHilltop makes it even more costly.

This was the third RV purchase for my wife and me and it ranks right up there with Camping World -…read moreall we want is a done deal and should there be issues with your RV all you will get from Hilltop is double talk. We purchased a 2020 Palimino 5th wheel and had it delivered to our seasonal campsite. That is where the trouble began. It is requeired at the camp ground that we hard pipe to the sewer connection. When I opened the drain pipe I got a gush of black water - yes, the water was black. We were told we were purchasing the highest level of service available and 120 systems would be reviewed and tested. How could that be done and black water would be right there in the drain. Next I connected to our water source. Within 2 minutes of the water being turned on it was leaking from the water heater pressure relief valve. Apparently one of the 120 system checks, connecting to a water source was not checked. In the process of selecting this unit we spoke with our salesman and he indicated that a new residential refrigerator with an ice maker was being installed. Guess what? Neither the water source or the ice maker works, no water no ice. I have other issues but my point to all of this is how did these three items slide past the 120 point system inspection. In my conversations with the salesman and the sales manager it was clear in the manner that it was my problem. The sales manager indicated that they had someone that lived in my area and he could stop by and review the issues. I responded that I had a repair service scheduled for the next morning and the reply was something like well it seems you have it handled then. Having now bought from Camping World and Hilltop I will not shop at either of those companies again. I would not recommend either of them to anyone. They want the deal done and then they are moving on to the next sale. PS: The service provider I have used over the last 5 years will be here next week to replace the toiler flush valve and look into the water source for the fridge - another bill for me to pay.

I have been going to this place for many of my van upgrades. He even figured out electrical issue…read morethat dealer brushed me off for saying nothing was wrong..

Halfway through our trip the RV broke down. Cruise America did not offer a replacement and left us…read morestranded with kids for three days while promising callbacks that never happened. We lost prepaid reservations and paid out of pocket for other travel. Would not use them again.

Sent us out in an RV in which the refrigerator was not working during initial walk-through. They…read moredisconnected and reconnected some wires, pulled a fuse out and put it back in and said, "that should be fine." It WASN'T fine. We spent the next two weeks dealing with it. Food spoiling, altering our itinerary to hunt down parts and repairs, etc. They wouldn't do a darn thing. We found out from one of their other dealers that this particular model refrigerator has KNOWN issues and they just haven't taken the time to pull them all off the road and replace the. AND, the unit had the worst suspension and shock absorbers. Rattled and banged so loudly down the road we couldn't even speak to one another. Not to mention how worn down it was. Worst experience ever. We're about to seek legal help. $4000 for a two week rental and corporate says, "Here's a $100 gift certificate to rent with us again...." And, there are allegedly no supervisors to speak with in Customer Relations office, just three agents who offer no real compensation for issues like this. Um, no. Knowingly sending us out in a unit that isn't fully working is BREACH of CONTRACT. DO NOT RENT FROM CRUISE AMERICA!

The facility itself was pretty gross. Especially the bathroom. I'm told that's normal for an…read moreeverything- rental facility, so ok. The RV we rented itself was great! Clean, well stocked and ready to go. We would use Cruise America again, but really, if I were to be honest, I'd recommend making the rental facility a little nicer and the wait a little shorter.

Excellent service with my rental. The trailer I rented was very new and clean could not be happier…read morewith my trailer rental

This is our first review…read more First thing to know is the rentals RV's are very low quality. You can tell once you spend a night in it. Ours, #34, was not properly sealed and you could see the outside through the walls when the side was extended. The muffler fell off while driving and it had a water leak inside soaking all our clothes. I fixed both these problems during the trip. Yet they still charged me a $300 late fee and $280 extra day charge! I was late, but because of these issues. They said I should have interrupted our vacation, called them, and had the RV serviced. I understand this, but I was able to temporarily repair the issues and continue with our family trip. I asked if they could compromise and split the difference in extra charges. The owners are entitled and think they are doing customers a favor. I went here because they are a local business, but their business practices is what is ruining American businesses. I'm a business owner myself and would be ashamed of customer service like theirs. NEVER RENT OR BUY AN RV FROM THEM!!!