1. Midwest RV Rentals

    1. Midwest RV Rentals

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    Savage, MN

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    Midwest RV Rentals

    2.0 (3 reviews)
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    U-Haul Moving & Storage of Burnsville

    U-Haul Moving & Storage of Burnsville

    (20 reviews)

    Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the…read morelakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr's call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were "working on it" and would "call me later." I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohlman, and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

    This place is understaffed. Had an "appointment" to have a hitch put on my car. Was told an eta of…read moreappx time I would have my car back. I hadn't heard by the time I should have. Took corporate a long time to get them to answer. They said they're busy and appointments and promised start times don't actually happen if they get busy. The hitch giy Robert was rude and refused to install my bike rack he agreed to do prior to the appointment. The other staff member offered how we customers really need to understand we should be inconvenienced being the owner doesn't properly staff. The place is a rude, unprofessional, unreliable cluster.

    Midwest RV Rentals - rvrental - Updated September 2026

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