My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself, she requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me. All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story. In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people. read more

I have used Rik and previously Kim who owned sold the shop to Rik. I have problems with my eyes so I always order the non-glare glass for my pictures.I have ordered non glare from Kim , and also Rik. One side of the glass (which is what I ordered and paid in full for (non glare) I paid for 3 pictures. I picked them up. When I got home I realized that Rik installed the glare side of the glass. I returned to the store and told him that he installed glare side of the glass. He responded with Cindy you are insulting me. I know what and how to frame, My boyfriend who was with me suggested that perhaps he installed the glass on the wrong side. At this time Riks temper was escalating to the point of a temper tantrum. To do a little test Rik removed the back of one of the picture to show me that the glass was non-glare. Holding the glass up you could see the non-glare, HOWEVER when the glass was turned over,, you could clearly see it was glass that was glare. Rik was clearly embarrassed. Yes he was most likely humiliated, only because he was so embarrassed. His face with a shade of red told me he would flip the glass and finish what I paid for ....for his mistake. I then told Rik that I was a very good customer. I then told Rik that I was personally humiliated by insulting my boy friend. In the midst of me telling Rik this , he shoved all of my artwork towards me, told me he was not going to finish what I paid for and that he did not want to see myself or my boyfriend in his store ever again. I placed my pictures in my bag, and we started for the door, a skinny man who I have seen in the past in that store, just hanging around. My assumption was that they were employees. One of those men stayed the entire time in the frame part of the shop , while the gentleman with a very large blond afro stayed in the toy section of the store. AS we started to walk out of the door the gentleman that had stayed in the frame shop (not Rik) Rik was behind the counter the entire time. The skinny man lurking around the frame shop hip checked my boyfriend as we were exiting, in response my boyfriend elbow backwards, Skinny man told me he was a veteran. Rik told the police that there was a child in store which was a complete lie He also said that my boyfriend and I were swearing....which is also a complete lie. Moral to the story is first I would not go into that store. This is only going to hurt his business. My entire employment was customer service. The customer is always right. I knew the previous owner Kim .of The frame and picture shop....and she always made things right.Ric should have admitted to his mistake graciously. Karma read more

Rik has framed 3 prints for me and has done a superb job on all of them. He has an amazing eye for color and composition that enables him to zero in on the best frames to enhance your art. I would not trust my prints or photos to anyone else. He is simply the best. read more

The Frame Shoppe is a fantastic place to shop. Rik, the owner is knowledgeable and personable. His framing work is impeccable and he provides great advice on how to make your art/pictures really stand out. What an asset to the surrounding community. read more

Rik is the best . I have had multiple items framed and more to come everything is perfect attention to detail is amazing top notch work as usual read more

The newer owner, Rik, has certainly brought this shop to a new level. Rik helped me pick out frames for two paintings by listening to each recipients' personal style and suggesting the perfect frames. I will definitely be back. read more

VERY happy with the Rik's work! I brought in an old faded magazine cover with Andy Worhal's autograph cross it and he framed it beautifully! He's very creative and quickly displayed several options for displaying and preserving the work. He was open to my opinions yet I quickly found myself agreeing with his suggestions. Given his insights, the quality of work and materials used I found the cost very reasonable. I would definitely use Frame and Picture Shoppe again. read more

Kimberley framed my daughter's wedding photos for me. When I brought in the photos, she made great recommendations on the type of frame, the colors for the mat and to add a gold plate with the wedding couples name and date. She also suggesting putting the couples photo and the family photo in one frame. I have to say, it came out gorgeous. I have it placed in the center of my family photo grouping on my dining room wall. Great customer service, attention to detail and craftsmanship! Thank you Kimberley! read more

This is the best frame shop in at least Western Massachusetts and Northern Connecticut. Maybe the best in either state. I have never known another framer to take such care of corners on the frame. Just perfect! When I take hand embroidered (cross stitch, crewel, and similar) items to be framed, the fabric is straight, taut, and generally looks better than when I brought it in. Kimberly is great with colors, too, and the matting really brings out the price being framed, whether a photo, painting, or embroidery. I am spoiled, and won't go anywhere else for my framing. read more

Kimberly has framed so many things for us over the years - treasured photos are given star treatment. She is so creative when framing sports memorabilia! She is an expert in her field, and able to recommend frames, matting, and glass that will bring out the best in whatever you want framed. Her craftsmanship is second to none; the finished product is always extraordinary. She always has a great selection of ready-made frames as well. Kimberly is always professional and a joy to work with. I highly recommend her. read more

Finally, someone who knows what framing is all about. Kimberly knows the correct way to enhance family treasures to last a lifetime. I would recommend this frame shoppe highly. read more

Kimberley Breil has been framing my Needleworks for years. I depend on her expertise in choice of mat (color & size) and frame. Kimberley has such an eye for what will frame my Needleworks & cause it to "pop". Many of my fellow needle workers depend on Kimberley as well. She has a great eye for the complete picture. read more