This feedback is about the poor service we received at the Milford, MA location. This store does…read morenot stand by it's products. We purchased a gallon of paint to paint a room. We ran out of paint partway through the job and went back to the store and purchased another gallon, same color. As the paint from the second gallon was drying we quickly became aware that the paint color was a about two shades darker with the second can. I brought the can back to the store and was told they wouldn't do anything about it until I brought both cans in together. Fortunately the first can had a small amount of paint left, so we returned to the store. They examined the paint and said they couldn't see a difference so the only option the manager offered was for us to purchase another gallon. He then stated we must not of stirred the paint and did not seem to believe us when we assured him we had stirred it. I invited the manager to come to my home to see the difference in color but he refused. After some 'discussion' he said he would arrange for a sales person to come out to see the paint on the wall. I also asked for his district manager's name and phone number.. When I returned home I went online to their corporate website and navigated to a phone number where I could speak with someone to make a complaint. She researched the appropriate person, which was the same 'Jason' the store had given me. She took notes of my complaint and promised to email him directly and said I would hear back from him. At this point about three weeks have passed and I have not heard a word from this 'Jason' and I also have not been contacted by a sales person to come out to my home to see the difference in the color. 1. Sherwin-Williams did not stand by their product 2. The store manager implied that we had done something wrong by stating we must have not have stirred the paint. 3. The store manager lied to me when promising that a sales person would set up a time to see the differences in the room. 4. This 'Jason' never contacted me at all. This experience has left me with a very bitter taste in my mouth. I will never return to this store and also will advise my friends and family to not go there as well...

I was assisted by Alex at the Milford Store. he was kind, friendly and very helpful. Highly…read morerecommend him.

We visited this store for the first time today and were very dissatisfied with the unprofessional…read morebehavior of one of the sales associates named Liz. We did end up making a purchase but wished we had asked to deal with another associate. Liz was very rude and short with us. She had a terrible attitude. She seemed annoyed while she was processing our order and argued with us regarding a delivery fee that was quoted to us by another associate whom we first spoke with. We will definitely do business with one of the other associates there if we go back! The other associate whom we were first speaking with is Adam. Adam was friendly, helpful and professional. He is a great asset to your store and is a role model for how associates should treat their customers! The young woman who took our payment was also very kind and professional. Kudos to her as well for doing such a great job. I didn't get her name unfortunately as I was flustered by Liz.

We bought a sectional sofa in January 2026 at the Westborough Ashley Furniture store and paid for…read moreit to be delivered into our home. The delivery service was horrible. The two men were unprofessional. They did not wrap or protect the furniture inside the truck or outside. One of the pieces was dropped in the truck when they were putting in on the lift. After they brought the 3 pieces into the house they left the cushions in a pile on the floor and did not assemble the sectional. When we put the sectional together we discovered a 4 inch tear on the sofa material and immediately called the store. The delivery people denied tearing the material and the store said that since the Westborough Ashley store uses a third party delivery service there is nothing the store could do to help us. You cannot reach anyone at the national level because these stores are franchises. You cannot get help at the Westborough store owner because they will not take responsibility for a hiring a cheap, unprofessional delivery company. And the delivery people are not kept accountable. DO NOT BUY FURNITURE AT THE WESTBOROUGH ASHLEY STORE.

Useful for some things; otherwise too expensive! Too elitist. Wish they could cater to a wider…read morecross-section of the community of gift givers!

Emily goes above and beyond for customers. She makes the whole store feel special. Companies need…read moremore star people like Emily, she is a gem. I love this store and staff. True genuine connections from amazing people that care about you. Please shop here and ask for the store manager Emily, she will make your day.

Brian has been a great help every time I bring in photo files. He puts the ones I select on his…read moreediting console, makes great suggestions, and edits when justified. I'm just an amateur, so I find his insights valuable. I've even had a couple of photos accepted into juried shows. I give Brian a lot of credit for those successes.

I needed to get two cherished family photos digitized and some copies printed. The place takes some…read morepersistence to find (in a door at the back of the building, up to the second floor), but it was soooo well worth it. Friendly service, super quick (less than 24 hours), and very well done (I deal with images in my professional life, so I'm picky). I highly recommend supporting this local business!

The staff here is incredibly friendly & very helpful! They even knew the names of all of the…read morestuffed animals in the store and spoke passionately about them. They made for an excellent shoping experience.

This is going to sound strange and weird but I once went to this stores location and accidentally…read morefell asleep on one of the couches by accident. And awoke to the employees taking photos of me, laughing at me, etc. I am 62 years of age and suffer from frail bones and sleep apnea. Your employees mocked me for falling asleep so quickly. I had taken 2 high strength NyQuil the market basket brand because same thing. But anyways yeah I would give 5 stars because yes I did buy it because while asleep I drooled a bit on to it. Best seat ever. My husband Bernard agrees!

Good customer service, knowledgeable staff, and quick check out lines. The prices are reasonable…read morefor quality merchandise!

Ocean StAte is a go to for bargains of all sorts. Of the…read moremany locations I visit, Marlborough is by far the best run!

My experience here at extra space storage in shrewbury was delighted! I have only one person to…read morethank for this! Miriam is outstanding! Her patience is delightful! Kind and caring! If it weren't for her, I would have absolutely went back to storage rentals!in different facilities

Great service for storing my muscle car Highly recommended…read moreand plan to go back once my services are completed this fall 2022!! Thanks again E

Customer service beyond expectations. With all of the delays that had us waiting several months…read morefor our furniture to come in, I have never been happier with a furniture purchase. Everything arrived when expected and one piece even came in sooner. Kathleen's eye, knowledge and expertise really helped me choosing fabrics to complement things I already had. The delivery guys were right on time, polite and considerate of my home. This will be the only place I will shop for future furniture purchases! Excellent quality and made in the USA were of course added pluses!

After spending the last weeks hitting up furniture stores I was ready to give up. Everything…read morelooked and felt the same for living room furniture and the attack of the sales people was horrific to say the least. Jordens can in first for annoying unrelenting sales people to the point I told one off, I left vowing never to come back. Skip to today when we visited Boston Interiors. The store was light, airy and had a great mix of clean quality styles. The first sofa we saw was quality and comfort right before our eyes. We decided to walk around and low and behold we were only asked once if we wanted help. Once we checked everything out and decided to buy, we asked a nice woman if she could help us. She sent over an associate who listened and did not have the need to be on a full time sales pitch. We happy purchased two sofas, a leather recliner and a swivel recliner and are happy with the new friends we made. A different kind of store, with different kind of people. 5 stars is almost too few.