Ok I will say sometimes calling there the office is less then friendly . But that's the only flaw !…read moreIn person they are always nice , always helpful .. Maybe they just hate phones .. Lol .. And Dr Digiovanni is the best .. My only complaint there is he can't be my dr too ! He's so great with my son and my a million and one crazy neurotic questions . He puts a mother at ease and is able to be the cool dr with my teenage son . He also always takes a few minutes to say 'so how are you doing ?' The staff is quick with filling scripts , making appoints with specialist and things of that nature and getting back to you about things . My son is barely sick so we don't go often , which is a good thing , but definitely a great doctor!

Have been taking my child to this pediatric practice since the week he was born almost 13 years…read moreago. Waiting room times are short, office staff is pleasant, nurses are bright and efficient, and the medical staff is exemplary. I trust my child's life to these people and have never been let down. I prefer a holistic approach to health as I think good nutrition, sleep, exercise are as important as medical intervention, if not more, and the doctors here seem to agree. I do not believe in the flu shot (for anyone) and while they advise to get it annually, they have never made it an issue. They have Saturday morning hours for sick child visits. When I have called outside of office hours the doctor-on-call has always returned my call well within a half hour. Have never had an issue with any kind of billing problems. Some of the wonderful Drs there 13 years ago have since retired, but the replacements are all top notch. Wish I could give more than 5 stars.

One of the best places for annual check-ups. Very friendly staff and the nurse was extremely…read moreknowledgeable and caring.

I highly recommend the doctors at Charles River Pediatrics. They are kind and knowledgeable. They…read moreare open 364 days a year which has saved countless urgent care/er visits ever the years. The nurse is very helpful and responsive.

I had the most amazing experience with Tova Health. My baby was born this winter during a brutal…read morecold snap. I was so grateful to have Dr. Z come to my apartment to care for my newborn and me. Dr. Z is knowledgeable, kind, and flexible. The model of having the first two months of my child's care from home was so comforting- it allowed me and my baby to stay in the home and rest and heal after delivery. Meg from Tova health handled all the admin stuff. She made scheduling, paperwork, and setting-up the patient portal super simple. When it was time to transition beyond the first two months of care, Dr. Z and Meg helped us find the best pediatrician and make sure they had all our records. Awesome experience! Tova Health is the best!

I experienced a traumatic birth. One of the better things to come out of it (besides my daughter)…read morewas meeting Dr. Z. I was not able to get out of bed for over a week after the birth, so our first meeting was with her sitting at the foot of my bed. Thank goodness we chose her for my daughter's pediatrician because there was no way I would have been able to take her to an office. I really needed the fourth trimester care to help me process the trauma from birth, and Dr. Z let me cry and repeat the story over and over again. I'll never forget the time she hugged me and promised me something good would come out of it. She was also provided excellent care to my daughter. I will never forget our crazy first meeting and her kindness. She listened and provided me care when my own OB/GYN's office failed to do so. It is absolutely ludicrous the postpartum care we receive. This fourth trimester care model should be mandatory everywhere.

We love coming to Universal Pediatrics with our boys. They've been patients here since birth, and…read morewe've always had a wonderful experience. The staff is kind, caring, and always makes us feel comfortable and welcomed. We truly appreciate the care and attention our children receive every visit.

We are always so well taken care of at Universal Pediatrics. The doctors and staff are patient,…read moreunderstanding and always willing to help, even on their days off. Over the years, the doctors and staff have actually gotten to know my children and our family. We aren't just patients to be seen and sent on our way. They truly are a caring practice.

My son has been going here for about two months now, within that time he has had troubles with…read moreweight gain and a few hospital trips. There has never been a time that my family has been treated with anything less than absolute kindness. All of the doctors there are attentive and amazing. Dr.Brownstein is an absolute gem. She is so kind and sweet, and gives the best care to my son. I can not express how amazing this office is. From the front desk to the doctors, truly this is where you want your kids to go!

We have been bringing our children to Dr. McKenzie and his wife Lee since they were born. We lived…read morein Natick, where his practice is, and we delivered in Worcester. He came to Worcester when they were born. Then we moved 20 minutes South of Worcester and had our third child. He came to our house which was more than 45 minutes away from his office. Who makes house calls anymore? Although we live 45 minutes away we continue to work with his practice. It has now been over 15 years.

Very happy with Dr. Kennedy here. Our first visit at this location was an emergency visit and they…read morequickly got us in as we were switching pediatricians. Dr. Kennedy is kind and reassuring. He was able to answer all our questions and put us as ease as first time parents.

Horrible medical office. No one ever answers the phone during normal operating hours. On hold…read moreforever. Pushes questionable medications and vaccines. Doesn't promote organic and holistic living or treatments.

Thank goodness for this place! It was a Saturday and after waiting 4 hours for our pediatrician's…read moreoffice to call back, they were obviously no longer seeing patients for the day. They recommended going to an urgent care center. Most are closed by 6 pm on a Saturday, now what? Thankfully a neighbor recommended this group. Dedham was the closest so we trekked the 25 minutes for urgent care. You get there and scan a QR code, get into a queue, and wait in the car for a text to enter. This night, the wait was not long. A shout out to the staff - from front desk to doctor. They did not let us leave until we knew what was going on and a plan for when we leave. Thank you! Great service because no one wants to go to an ER!

Do not come here as a walk in. We waited outside for 30 minutes before they opened. They are so…read moreinsanely disorganized with one lady literally YELLING at everyone wanting to understand their arbitrary check in process. I get that if you have an appointment you go in fist. That makes sense. But then don't take walk-ins if you can't accommodate people and can't give a waiting time. This woman was so unprofessional. I wouldn't recommend she work with anything living or breathing.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

I feel it's appropriate to update my review as we have now been coming to OAK for a year now!…read more Dr. Ramadan and her staff are wonderful. Jen is wonderful at facilitating referrals; she even calls them in for us so we don't have to worry. Our children are always top priority at this office. OAK pediatrics is a culturally diverse office; not just the patients, but the staff as well. The diversity, both social-economical and cultural diversity that OAK pediatrics brings to Westford is definitely an asset. It's nice to see such a welcoming and diverse practice in Westford.

Dr. Ramadan is incredible. This office is very personable and professional. We drive over a half…read morehour to come here because we love this place so much! Dr. Ramadan is always available to talk and really takes the time out that no other doctors do! She truly cares about each and every one of her patients.