France &amp; Son

Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

The lady sales agent mysteriously took a phone call right as she was helping me and no one else…read morecame to help me instead. Then, she was supposed to email me details of a quote and never did. Complete waste of time. I will never go back there again

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Kaiyo

4.2(852 reviews)

0.7 mi•Kips Bay

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Ive used Kaiyo a few times and basically if you're buying something- its great. But if you're…read moretrying to sell something on Kaiyo its a ripoff. We bought a $3000 vintage sofa and tried to sell it back through them a few months later. You can either consign with them (only get paid if it sells), or they can give you a flat offer. They offered us $150 LOL for a $3,000 massive vintage sectional. Buying is great though. Ive gotten great deals on Vintage eames pieces for clients. Will never sell with them though.

The Terra table-- sold for about $85 less than what I paid for the same table.

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Room & Board

3.7(88 reviews)

0.2 mi•Chelsea

I can't remember when I've been in a store and every corner I turn, I'm impressed and even more…read moreaccurately, I want to buy the stuff! 3 floors of a "cut above" a "Crate and Barrel" (but similar prices if not a touch higher). Doesn't matter when it's an idea generating machine with quality and friendly staff. If you haven't been here and you live in NYC.... get here.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

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west elm

1.9(412 reviews)

0.0 mi•Chelsea

I showed a sales associate an image of what i wanted to order on west elm -- i asked if these two…read morepieces can be connected. she said yes. The furniture delivery people do not assemble these items, nor do they come with an instruction manual. I'm paying over $2000 for these items -- why is it not coming with a manual OR why aren't the delivery people connecting this product together? AND if this is the case -- why did the sales associate not mention this information?? very upset.

As if you needed another reason not to shop here...anyone that's been paying attention knows West…read moreElm isn't the greatest quality, in fact often it's terrible. In recent years they've tried to change that opinion and have some decent things now. Which brings us to my issue - I ordered an entryway console and paid the extra shipping fee because it was a heavy item. The next level of service is a white glove service where the unpack, build and place your item. I didn't need that since UPS brings packages to your apt door and I could take it from there. This package was shipped with William Sonomas service - no tracking, no nothing. They dropped an 80lb box that was almost 4' long and awkward a step inside my apartment building lobby. No doorbell ring, no nothing. This thing was impossible to move without assistance. So they're still a terrible company with questionable quality pieces, but now their service sucks also.

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Crate & Barrel

3.3(29 reviews)

0.3 mi•Flatiron

Decent size store but every other thing I touched had a dead moths or. A live one that flew away. I…read morewas sooo disguised I left without making a purchase and wondered if I was brining any moths home with me Yuck

Crate and Barrel was one of the many stores I looked for a chair. Before I decided to squeeze a…read morechair in my small studio I sat up in my bed to watch TV. Because my furniture is white and my mother's favorite color was teal blue I fell in love with this expensive chair. At the time I didn't realizes I had an allergy to down. The cushions are down filled. I was miserable. I've had the chair 11 years. It's hard on my butt and just plain uncomfortable. Although I love Crate and Barrel I won't buy furniture here at this time. I'm still recommending if you can afford but don't purchase using my criteria! My mother didn't have to sit on this chair in her old age!

9/19/2025

Open space - 9/19/2025

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New 2023 Flatiron location.

Pottery Barn

1.8(56 reviews)

0.2 mi•Flatiron

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

I went into this store a week ago and no one asked me if I needed help. In fact, I could see that…read morethe employees could see me, but it seemed like they were acting busy and ignoring me. I finally had to flag someone down and they asked me to wait. When she finally came to me, she was not knowledgeable about the different color offerings and the inventory in and out of store. I had to prompt her to use their computers to look things up for me. If that's the case, it's pointless for me to come into the store and could've saved myself time by continuing my search online. The furniture here is not cheap and I'd expect more service for the price of the furniture.

0.7 mi•Koreatown, Midtown West

Autumn leaves - 9/19/2025

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My gorgeous new Amelia Writing Desk - 9/10/2025

Furnish Green

4.6(67 reviews)

Walking through Chelsea, Furnish Green's window caught my eye. Reminiscent of the fun antique…read moreshops from the Village circa 1970s and '80s. A lot of kitsch. The store is filled with collectibles: furniture, pottery, lamps, art, '50s dresses. Well-priced ..... considering it IS Manhattan. A particular painting caught my eye. With no more space in my apartment -- the walls are filled! -- I was thinking of a friend. Art is personal. Never a good gift idea. What I love, most people don't. Except my daughter whose artistic taste frequently jives with mine. The proprietor directed me to their website, which showcases items in their warehouse as well as what's in the shop. furnishgreen.com Well, the original oil (from the Democratic Republic of the Congo) isn't what my friend is looking for. She said it would work for her house in Colorado, but not her studio in NY. Oh well. I tried. Check 'em out!

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

More great finds and a awesome salesperson

Candles and baking accessories

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Fun items from the past

Williams-Sonoma Home

3.1(13 reviews)

0.1 mi•Chelsea

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

ModShop

3.5(46 reviews)

0.2 mi•Flatiron

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.

Service is abysmal and quality is laughable…read more It. took 16 weeks after placing an order that estimated a 10-12 weeks to hear from them. I had to call repeatedly and emailed - radio silence for weeks. Finally they got back to me and it was a week of back and forth trying to figure out where my order was and when it would arrive. When the shipment arrived it looks cheap and plastic. Hardly worth the almost 3 grand spent on it.

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Asian Barn

4.5(21 reviews)

0.1 mi•Chelsea

I just made a purchase from Asian Barn and my experience was so incredibly positive. Kimberly and…read moreher team are helpful, collaborative, and responsive. The showroom in Chelsea is beyond beautiful and delivery was so easy with great communication. The furniture is incredible. Invest in one of their pieces - they're heirloom quality and you won't be sorry.

We had a wonderful experience at Asian Barn. It is a lot of fun to roam around the store and find…read moremany beautiful pieces. We purchased a large wedding cabinet at a very fair price. Lin was very helpful and kind. She arranged shipment (to Florida) with a great company. The cabinet arrived early!! We interacted with Lin a number of times after the purchase and always received a quick response with helpful information. She was very kind and helpful to us. We strongly recommend this store.

See more unrecommended reviews

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393 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Conner T.

9 years ago

First (and probably only) time I'll be posting on Yelp, but wanted to share my thoughts on F&S here since this was one of the sites I skimmed for feedback about the company. First - I purchased a coffee table online on (I believe) 8Nov. Process was about as smooth as you'd expect from any established online retailer (it is 2017, after all). Table was delivered 14Nov; the only reason why it wasn't delivered on the 13th was because I either improperly registered or typo'd my phone number, so the FedEx folks couldn't buzz me for delivery (oops - but, I was traveling for work anyhow). Got an email from Lou in Customer Service that day letting me know of the issue, and who to contact for resolution, so it was an easy fix. Table was top tier - as advertised, mummified in foam and bubble wrap, entombed in cardboard, etc., so besides some knicks and bumps to the box, all was well. HOWEVER... when looking for a table to purchase, I had my eye on two: the one I ordered (Uno) and a slightly larger, slightly more expensive one (Dos). I went with Uno because I felt it made the most sense for my space and situation (plus it looks sweet), but in my heart of hearts I just *really* wanted Dos. So, as impressed as I was with Uno upon receiving it, I just couldn't settle into it the way I wanted. Hung onto it for a few weeks before deciding it wasn't for me, then figured I just had to return it and get Dos. ...which brought me to Yelp, and the discussions re: shipping costs, customer service, etc. I went to FedEx, clicked some buttons, got a rough estimate of freight shipping costs ($$$, but I paid to have a table - not kindling - delivered, so okay). With some trepidation, I reached out via email letting them know my situation: I purchased Uno like, 29 days ago, but thought then and know now that Dos is the table for me. I'd love to get Dos, but having to eat the costs of delivery/return shipping for Uno would make it a financially irresponsible investment. I let them know I would be swinging through their area in about a week for work and would appreciate the opportunity to just make a clean swap and get those shipping fees waived from my return (the money spent delivering Uno to me would be saved by NOT having to ship Dos, and there wouldn't be any return shipments since I'd be bringing it myself). Told 'em I know it's a bit of a request, especially with the notice, but I'd appreciate their thoughts. Lou hit me back right away, told me that was no problem. All I had to do was give 'em a call right away to place my order for Dos to get the ball rolling so they can shoot it on over to their warehouse for pickup. Called in, spoke to Ed, who hooked me up with high efficiency and zero fuss. Done and done. So, listen: I get that my situation is a bit unusual (in that I would be able to pick-up and return my items personally), and that eating the costs of shipping to return a product is a bummer, but this information (with all due respect), is clearly stated on their site. If anyone has any reservations about the process or price tag for potential returns, I'd recommend reaching out to see a) how it would be delivered (small parcel, freight, carrier pigeon), b) if you could get a quote on the return charges (if not, hop on FedEx like I did to get a rough idea), and then c) make an INFORMED choice. No matter how you slice it, buying furniture online is a gamble, and there's always going to be the possibility that what you get isn't what you wanted for one reason or another. You gotta plan for that with the understanding that not every retailer has the financial clout of a Walmart or Amazon and can offer 'absolutely, literally no hassle, asterisk-free, no fine print, no strings returns.' It's simply not a tenable position for most furniture retailers to take, given the costs of shipping heavy, cumbersome items with the care they do. Is it ideal? No way, but life rarely is. Is it sneaky? Only if you consider them stating their return policy in plain English on their website to be sneaky. Again, let's not forget the onus is on the consumer to practice their due diligence in order to be aware of (and willing to accept) the gamble that is inherent in shopping for niche products online. As far as customer service: literally, zero complaints. I can't speak to the difficulties anyone here has experienced, but the whole process (ordering, communicating, returning) clicked seamlessly for me. Maybe I got lucky; maybe I just did my homework, approached them frankly about what I wanted without any "customer is always right" entitlement, and was willing to work WITH them rather than expecting them to work FOR me. I dunno, but this is getting long. Just do your homework, be polite, understand that businesses are there to make money, not give you everything you need any and every time you need it, and be willing to work to find mutually agreeable terms for resolving any funky situations you find yourself in. read more

Michele W.

7 years ago

I have purchased a few items from France and Son, and have always had a positive experience. I personally believe the customer service has been really helpful and friendly (thanks Dakota and Hanna). I just received my delivery for a larger style chair and everything went smoothly. The item was just supposed to be dropped off by my front door. The box was very large and the delivery men had been nice enough to drop it inside the house for me since it was raining and I was the only one home at the time. I have read the complaints that customers have received reproductive items, but this is stated on their website. I also read the complaints about the shipping costs not being stated and thought the item would ship for free. However, it clearly states on many of the items that there is a shipping charge and they will contact you in a few days and then once you get a quote you can decide if you still want the item, which is fair. Many companies offer free shipping on furniture, but it is likely hidden in the cost of the item. Kudos to France and Son. read more

Maurice F.

4 years ago

We wanted to purchase the Everly sofa and requested a lead time as stated on the website. They gave us a lead time of 6-8 weeks and sent us a quote which was better than the price +winter sale discount. Purchased the sofa and was a little worried it was going to be delayed after reading the reviews (I hadn't read any before purchasing) exactly 6 weeks come by and I get a call from the delivery company Bestway on Saturday (they came up as "potential spam" on my phone, not sure why I picked up but I guess it worked out, but yeah they should probably do something about that) they notified me they were delivering on Monday. They sent multiple emails to keep me up to date and who to contact as well as a link to track the delivery. On Monday they delivered our couch. It wasn't the easiest white glove delivery because our entryway/vestibule was super narrow. The two guys had to get the driver to help and the 3 of them didn't give up and was able to get into my garden level apartment. So I had a great experience from beginning to end with France and Son. read more

Leo F.

6 years ago

incredible selection of design pieces at incredible prices !!! alex was wonderful with finding me the best deal during the ordering process via the website chat, and with answering my questions about logistics and concerns vis-a-vis the prior abysmal yelp reviews. 5 stars for attentive customer service while ordering online. alex let me know that they are now a new team that is diligently implementing changes to improve the shipping and delivery process. i was quoted 7 - 10 business days from their long island warehouse via fed-ex on my shipment to florida. as someone experienced with the entire process of fabrication, order fulfilment and logistics for furniture / valuable design pieces across the country and internationally, i understand the slim margin for error... i'm hoping france & son has learned their lessons... rooting for the underdog, here. i'll leave another review once my cavour desk arrives. very excited to receive this and update y'all with a picture ! read more

Lisa H.

4 years ago

I recently renovated my living room. As part of the renovation, I purchased new furniture to go with it. This was my first time purchasing such a large amount of furniture. France and Son carry good quality furniture, with many style options. My sales associate, Ari, was very helpful and patient with me as I narrowed down my choices and figured out the room layout. I ended up with exactly what I wanted. I ended up ordering furniture. Ari walked me through the myriad of options for my pieces, and we were able to pick upholstery fabric from the two different collections that worked very well together. The first part of the delivery arrived today. Aurelio was friendly, quick, and efficient at removing the old furniture and bringing in the new pieces. He made sure that everything was positioned where I wanted it and even helped move the rug into the right place. Everything went smoothly, and I am very pleased with my purchase. read more

Alaina J.

6 years ago

I have been shopping with France and Son now for 2 years and it has been nothing but successful. I own many items from their Jeanneret collection and it is just beautiful. Here are my favorite pieces that I have displayed in my living room: https://franceandson.com/products/mid-century-jeanneret-armchair-black-set-of-2 https://franceandson.com/products/jeanneret-counter-stool-new-product They are just so perfect, I love everything about them. This company helped me furnish my entire living room + dining room + and kitchen. Help was offered immediately and the help was 100% effective. They searched and provided many different options for me and they were so kind and friendly enough to provide a discount. I hit the jackpot with all my furniture for the best deal ever! Love this place and I can not wait to introduce this place to my sister in-law who just bought a house! 100% RECOMMEND. read more

Brandon Z.

6 years ago

I just became familiar with France and Son and let me say, THANK GOD! This place has everything you need to furnish a home from top to bottom, even down to cute little accessories. This place offers a number of styles: Mid century, modern, anything!! No matter what your taste it France and Son is the way to go, they make things that will satisfy all!! I have shopped in person and online. I love browsing their inventory and just seeing all the great things. They offer a chat service where you talk to their employees and they help you with literally anything, they definitely know how to comfort you in a convo as well. Cant forget about the deal they gave me, such a steal!! Even in person they were just as I imagined them to be. France and Son is the best, I can not wait to continue to shop. Btw, they have white glove and set up my whole dining room! So worth it ! read more

Elizabeth A.

4 years ago

My husband and I are furnishing our first home and wanted to put quality pieces in our main living area and master bedroom. After fielding our initial interests, Brandon was very attentive and able to pull specs/info on the pieces we were interested in. After due consideration, we returned and worked with Lydia over 2 days to style our choices to our liking. She was VERY patient with our seemingly endless questions and requests, polite, honest, and thorough in her recommendations, and chiefly concerned with our satisfaction. Ultimately we had an amazing experience at this store and look forward to using Lydia and her team in the future to fill our other rooms. To all consider: go and have a look around, chat with the folks there, and enjoy the top-quality furniture and service. They provide nothing less. read more

Amy R.

2 years ago

If I could give 0 stars I would. Beyond processing my original order and taking my money quickly, the experience with this company was a disaster. Not only did they NOT actually have the item I purchased, they failed to tell me that until I followed up to find out what was happening when the product didn't ship. The, after having me hang on for 2 months in hopes they would be able to find the product in question, I finally gave up and asked for a refund. Almost 3 weeks after promising they would process the refund, I followed up again, at which point they actually did process the refund with a caveat that it would take another 5 business days. So from the day I ordered a simple chandelier to getting the refund, it will have taken 3 months. They're terrible. read more

Leslie M.

7 years ago

Everything about France and Son is great. Their products on their website are endless! I've purchased many items, and love them all! The items are exactly as advertised on their website. Their customer service team is super easy to work with, whether you'd like an ETA for when an item will ship on your order, the status of your order, stock levels...etc. The team is always generous, and really tend to make the customer happy. On my last visit to New York, I was able to stop their new Westbury Location, as well as their Riverhead location on Long Island. The staff is super friendly, and helpful! Everything was priced so fairly. I can't wait to be back in NY in the summer so I can go back! I will continuing ordering online with France and Son. read more

Mr. C.

8 years ago

beyond superb customer service (thanks edwin) we recently purchased a sofa from france and son and had it delivered the other day. we had a small issue with the process so i reached out to customer service the following day and mentioned it to them without any demands but just to let them know about it. edwin in customer service promptly emailed me, took ownership of the situation and made everything right. he went way way beyond my expectations and made me feel even better about our purchase. our sofa is spectacular in our new apartment and i'd also like to relay that both michael and sara who sold us the sofa in the showroom were as nice and professional as edwin. a virtual high five to all three of you. you deserve it and thanks again. read more

Kathy V.

6 years ago

I ordered 2 of these from France and Son to put into the two opposite corners in my living room. Let me just say, they are ABSOLUTELY PERFECT. The customer service at France and Son was so helpful, they even went out of there way to follow up with me after the purchase. The packaging and logistics were perfect. Everything arrived on time, they notified me when it shipped out, just so great! I was even offered a discount. They even let me send them a picture afterwards - this allowed me to stay in touch with the sales representatives and now they are open to sending me quotes with coupons! They even check the stock levels for you right on the spot!! This company is amazing and I can not wait to re-furnish my whole home by France and Son. read more

C R.

4 years ago

I want to acknowledge my superior customer experience working with two France & Son customer service representatives: Brandon F. and Brandon C. Both Brandons handled my product exchange efficiently, effectively and professionally. They not only responded to my initial concerns promptly with a customer-centric approach, but followed up in a timely manner in addressing them thoroughly. In my experience, the optimum approach in ordering an item France & Son carries from their extensive retail partners is to call France & Son directly at: (631) 270-4560. Ask for Brandon F. or Brandon C.; you won't be disappointed. Simply put, both Brandons are exemplary representatives of France & Son, who earned my repeat business. Charles R. read more

Shawn T.

4 years ago

France and Son were super helpful when I was trying to redesign the living room. Originally I stumbled upon this site when trying to find a new coffee table and couch. I knew one of the pieces I wanted and googled it and found this site. It was the best price by FAR! I emailed them about the different sizes and I was so pleasantly surprised by how responsive and helpful they were. I can't tell you how great it was to actually chat with someone who knew all the products. Jason was very responsive to all my emails and even helped to design my new layout (helping with measurements, colors, materials, etc). Would highly recommend this company to anyone who is looking for great products and really helpful, personal service! read more

Kendall R.

179

1 year ago

I had a highly disappointing experience with this company. The customer service was consistently unresponsive and unhelpful. I ordered a bed online that was listed as in stock, but when I followed up by phone to confirm shipping details, I was informed it was no longer available. I requested a refund and provided all necessary documentation, yet weeks later, the bed was delivered unexpectedly -- without any communication or refund issued. By that time, I had already purchased a replacement from another vendor. The entire process was frustrating, time-consuming, and poorly managed. Based on my experience, I would strongly recommend exploring other furniture companies that are more transparent and customer-focused. read more

Leyla W.

2 years ago

The quality of the furniture is exceptional, showcasing both craftsmanship and durability. I found a beautiful dining set that perfectly complements my home decor. What stood out the most was the staff's knowledge and their genuine interest in helping me find pieces that matched my style and needs. Additionally, the store offers a variety of styles, from classic to contemporary, ensuring there's something for everyone. The delivery service was prompt and professional, with the items arriving in perfect condition. Overall, [Furniture Store Name] provides a top-notch shopping experience, combining excellent customer service with high-quality products. I highly recommend it to anyone in search of new furniture. read more

Luke O.

4 years ago

I recently moved into a new apartment and needed new lamps. I was looking for something in other site but nothing was found. I found some gorgeous lamps on France and Son's website and, with the help of Tasha's guidance in terms of colors/style, selected a variety of unique and beautiful blue/green lamps for my living/dining area (4 in total). I am so happy with these lamps! They have transformed the room by adding a nice pop of color and sophistication to the space. I regularly get compliments on them from friends and family. I am very happy with the quality of the items and with the customer service I received. Tasha was excellent! I will definitely think of France and Son for future purchases. read more

Mike H.

7 years ago

For everyone leaving 1 star reviews. Take a moment to look in the mirror. Is it the service you are not satisfied with or personal things that you did not like. As far as the furniture, it is hands down some of the best. The quality, the design, everything you can ask for. Their customer service is impeccable, ask for Zachary he is by far one of the best customer service reps I have dealt with. All these 1 star ratings I have read, it seems as if you are not giving the recognition that is deserved. Don't whine about companies policies, if it is written it is there for a reason. Do you due diligence and there should be no issue. I will be highly recommending Zachary and this company to all. read more

Maria V.

2 years ago

This coffee table I bought is so lovely! It's bold and the perfect addition to my living room, instantly elevating the space with its unique design. I was particularly impressed by the craftsmanship--it's clear that a lot of thought went into the details, from the sturdy legs to the smooth finish on the tabletop. The value for money is fantastic, especially considering the high quality. What really stood out was the service; the staff were so helpful and patient as I deliberated over my choices. They provided insightful suggestions without being pushy, making the entire shopping experience delightful. I'll definitely be returning soon to explore more pieces for my home!good read more

Susan P.

4 years ago

I have to say I was impressed with this store's furniture and the excellent, professional and courteous customer service. I live in California so I had doubts about how this experience would be but I ordered anyway. I am very glad I did. I ordered a Shadow Box Desk that was back ordered for 3 months. During that time, Peter did an excellent job of keeping me informed on a monthly basis. Every time I had questions he either emailed me or called me right away. He was great. This was a gift for my husband's Birthday and my husband loved it. I wouldn't hesitate to order something again and have it go across the country. Thanks, Peter and the France and Son group. read more

France & Son - furniture - Updated September 2026

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(146 reviews)

For 30 plus years, our family has been sleeping on Otis Bed mattresses. After our local retailer…read moreclosed and we needed a new mattress, we scoured the interwebs and found that the only locations that sold Otis Beds were on the coasts. We called Futonland, they ordered the mattress and it arrived in three days. It was amazing. The customer service person on the phone was so helpful and professional. It's as comforting as the heavenly new mattress to know people still care. Thank you, Futonland, for making sweet dreams come true. Written by an actual very happy customer.

My second purchase of a futon mattress & I should have purchased the recent mattress, which I eyed…read moreon several websites a long time ago. First mattress fro Futonland was satisfactory but it was all memory foam, as these mattress was new. It did last 10 years but had it for 12 years. Otis mattress, HALEY 110 is what I dreamed about for years. The depth (8-10 inches), is for real whereas I sit or lie down while I am way above as if I had a box spring underneath the futon frame. I don't need to struggle anymore off the futon. I can't even describe what it is like to sleep on it...!!! You can't any better than the best mattress for a bed itself. The firmness and depth is so powerful, while trying to fold the mattress onto frame, I thought the mattress was another model because I couldn't get it to fold. But I folded the side which was already folded in the box which made it easier, tried the other side again and both sides folded onto futon frame. I hope my description is understood. Kept mattress on floor for 48 hours, flipped on 24 hour time period, to let the mattress expand. On the folded side in the box, I had to place weighted laundry baskets and other items on two other sides for the mattress to completely touch the floor evenly. Mission accomplished. I purchased the mattress through email communication, instead of the in-store although I live in NY. The service online was excellent service, professional and last time I bought mattress in store, I noticed phone conversation & online service was a way for their business. So near or far - you can business with them and Futonland seems to be the only real store still in business for futon mattresses or frames, etc.

Furnish Green

4.6

(67 reviews)

Office Furniture Heaven

4.0

(5 reviews)

It USED TO BE a GREAT place to buy a high-end chair. You could try them, no rush, the salespeople…read morewere great. So I went back, but wasn't allowed in the building. I phoned, and was told I had to make an appointment AND "choose a vendor." I said I didn't want to choose a brand BEFORE I tried the chairs. The phone person said I couldn't get an appointment unless I chose a vendor. WHAT HAPPENED to what USED TO BE a great store? Humans no longer welcome here. No thank you!

I have been working with Office Furniture Heaven for a number of years. They are consistently…read morereliable, and helpful in office furniture solutions. I find them to be straightforward, accommodating and all around, a good company to do business with.

Lazzoni Furniture Madison

4.7

(13 reviews)

Decided to buy a bed with Catrina here. All the process is smooth and I paid out a 5K bed in 30…read moremins. Service is great BEFORE you pay. Nightmare comes after they went completely silent on expected delivery windows, which is 2-3 weeks. I had to chase them after 4 weeks and they found out they just forgot to schedule delivery. Ok, delivery scheduled and they did a half ass job. One of the light on the bed board is broken and the guy promised they come back next day to fix it, which didn't happen. After waiting for another 2 days, completely silent of course, I reached out and they were "looking into it". Now it's another week and they are silent with my 5K brand new "broken" bed in my apartment. Now I am pissed and asking for refund, so the drama for a simple bed purchase is still going on. You guys can figure out whether or not you want to buy here.

Great experience with Lazzoni Madison . Products are elegant and high quality…read more We purchased a bedroom set 6 years ago and then a dining table 2 years ago. We worked with John during the purchase . He is very professional , always helpful. We had a small issue with the dining table after 2 years and he was very responsive and was able to solve the issue very quickly. We will definitely go back next time we plan to buy furniture.

Vitsoe

5.0

(3 reviews)