Great stuff at excellent prices Showroom lovely Offers white glove delivery and great discounts Nora was a fabulous customer service person 5++++ STARS read more

Ordered 4 different times from this company. The first 3 deliver deliveries arrive, and I had no problems with it. The 4 delivery (February 2025) arrived as an oblong table instead of a round table. It was damaged during Transit or it was sent out damaged. I tried to get my money back and they wanted to keep over 25% because I returned the item to them. I worked with my credit card company for over a year, but did finally receive my money back through my credit card company. My issue was finally resolved on April 22, 2026. But believe me, I had to put a lot of work in with a lot of phone calls a lot of emails and faxes read more

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I had the same problem as many other reviewers. I wish I would have seen these reviews prior to purchasing. READ THE REVIEWS. This company is truly hit or miss. If they send you a product that includes shipping and works/has no defects, I'm sure it's great. HOWEVER, I was shipped a $2000 desk that began splitting at the seams about 3 months after I received it. Since it was just outside the 60 day window, they refused to replace it. They offered me $300, even though the desk isn't usable anymore. This was also after I sent 10s of emails to follow up. While they had the lowest price on the internet for this desk, it truly came at a trade off. The value wasn't there. I should have bought it from other companies who have much better ethical practices and honor product defects. I learned a lesson for you, don't make the same mistake I did! read more

This company delivered a damaged table, there are splinters of veneer all over the edges. I immediately filed a claim, and they sent me a $10 furniture repair kit to repair it. Mind you the table is a $3000 veneer table that I bought on sale for $2400. I've begged them to refund me or exchange the table and they refuse. I've shown photos to them and they acknowledged it was damaged by sending the kit. Please save yourself the headache from this corrupt company. They're ethically corrupt. read more

France & Son - Furniture Stores Near Me - New York, New York

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Don't be fooled by the photos on the website. What arrived looked nothing like the premium product being advertised. France & Son appears to specialize in selling expensive-looking dupes, but unfortunately, the quality doesn't match the marketing. My lamp arrived dirty, damaged, and looking like it had already survived a few rounds in a boxing ring. I immediately contacted customer service and included multiple photos documenting the condition of the item. Apparently that wasn't enough. I was asked for even more photos. Pro tip: if you order from this company, be prepared to conduct a full forensic investigation of your delivery. Photograph the outside of the box, the inside of the box, the packaging materials, the item itself, and possibly the phase of the moon at the time of delivery. The most disappointing part wasn't just the poor quality but the lack of accountability. When a product arrives damaged and clearly not in acceptable condition, customers shouldn't have to jump through endless hoops to prove it. Lesson learned. Never again, France & Sons. read more

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Do NOT buy from here unless you're 100% sure you won't need a return. Ordered Dec 15 chairs arrived Feb 18 (huge delay) Both chairs arrived damaged -- literally stacked on top of each other (major red flag) Rotunda chairs are cheap quality -- broken bases, poor fabric, not worth the price Was told: no refunds then store credit then partial refund then replace one chair finally agreed to return (only because no replacements available) Shipping not refunded Return process = nightmare: Had to contact them with photos and then wait for them to file a claim Weeks later, had to coordinate a technician myself (who confirmed they are not repairable) Then I was told I was going to be responsible for repackaging and labeling these large chairs myself Weeks later they gave me a pickup date, I waited all day but they never actually scheduled the carrier Pickup company confirmed they had no information about me until I followed up and fixed it myself which created another delay Now I'm having to wait another 2-3 weeks, while my house is being used as storage and apparently Im now officially an employee. As of April: Still not picked up No refunds Dozens of emails just to get nowhere They stopped responding after I said I was going to go through my cc company because at this point I just can't deal. Its been almost 3 months since i asked for these to be returned, how hard is it to schedule a pick up? At this point, my house has become their storage unit. Bottom line: delayed delivery, poor quality, and the worst return processes I've ever dealt with. read more

France & Son - Furniture Stores Near Me - New York, New York

Replaced the 2" legs to 4" legs on both "French" (Chinese) club chairs ($65.00). Major difference. It did nothing to replace the wrong color. read more

France & Son - Furniture Stores Near Me - New York, New York

We've purchased furniture from France + Son in the past and have always been happy with the quality + selections. This time was different - I bought a table and after re-measuring, realized it didn't fit :-/ They made cancellation a breeze and helped me find a new table :-) read more

I dare say its the best furniture store in nyc I. Terms of selection and price. The delivery was too fast and the customer service kept calling me to arrange the delivery. Other than that everything was cool. read more

France & Son - Loves the tina turner - Furniture Stores Near Me - New York, New York

A tale of 3 purchases! - In 2021 I bought two pieces of a sectional set, a chaise and a corner. The corner was delivered with a pen mark. They offered me a 10% discount to keep it as-is, but I insisted they replace it. After waiting some time, I followed up asking for a refund; they mistakenly refunded the whole purchase. I emailed twice letting them know of their mistake and offering to call with my CC number, but got no response. Several weeks later they must have been reconciling their books as they realized, and called me asking to recharge me. - This August I ordered an upholstered bed that was described as "linen" and appeared a warm cream on the website. When it arrived, it was a greige chenille. I lived with it for 48 hours and decided I liked it, so did not flag to the store. - This November I ordered an armchair. F&S is clear that they will only bring the piece to your door unless you get white glove delivery; what I did not know was the chair would arrive in a very large wooden crate, as big around as a fridge. I live on the 4th floor of a building and would not be able to dismantle the crate alone and haul away the parts. I refused delivery and asked F&S to resend it with a carrier who would uncrate it. They replied with a link to a subtitled YouTube video showing how to open a shipping crate with a meat cleaver. I asked for a refund, and they sent me better instructions, but no other resolution. I told them I would dispute the charge, and a sales manager with a gMail address replied with typos saying a chargeback would be unethical and "federal wire fraud." The next business day, a customer service rep reached out to offer me a ~50% refund (after restocking fees), which the unhinged sales manager had not mentioned as a possibility. Tl;dr: great selection of good quality pieces, often at great prices, but unprofessional team and operations are a mess. Decide how much you're willing to put up with. read more

France & Son - Mentioned bed as shown on their site - Furniture Stores Near Me - New York, New York

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I had an issue with my order, and customer service was very attentive, resolving it immediately. Looking forward to next shopping experience here. read more

I recently had an issue with a desk I purchased from France & Son and reached out to their support team for help. While it's never ideal when something goes wrong with an order, I want to recognize Julia P. for the way she handled the situation. Julia was professional, responsive, and clearly committed to helping find a fair resolution. She stayed in communication throughout the process and ultimately helped secure a full store credit so I could move forward with a replacement. Customer service can make all the difference when issues arise, and Julia did a great job making sure my concern was addressed. I really appreciate her support and professionalism throughout the experience. read more

READ THE REVIEWS! This company is terrible, unethical, awful business practices, completely unhelpful and vague. After placing an order, i received an additional invoice for a $200 shipping charge from a third party. That price was for the shipping of a single chair and roughly 70% of the total price. Outraged, I called customer support who then told me that they don't do shipping on their own products! and they charged me a $25 cancellation fee for my order. Crooks and thieves. Truly despicable. I've had better experiences with chinese scammers! read more

In January 2025, I ordered a light fixture that took a month to come. It came missing an entire globe. Took another month the receive the replacement and the brass bracket sent to me was a cheap, painted replacement that wasn't even the correct size. Asked them to send a new one and take the old but they refused. April 17, they arrived at my house unannounced while I was not home and refused to leave until they had the fixture. I did a charge back since the issues wasn't being resolved but did not follow up with my credit card company since they had taken the fixture and assumed they would refund me. Six weeks from when they picked up the fixture and my money has not been returned to me. I had to reach out them a month after they picked it up to open a dialogue on getting refined. They then posted a new policy are trying to deduct 20% from my refund and threatening ineligibility for any warranties, future assistance, and future orders because of the charge back. Reviewing archives of their site, this was not a prior policy. This is a retaliatory effort after they were the ones who sent me an incomplete item and refused to rectify the issue after multiple months. Stay away. read more

Warning! Do not place an order with this merchant! I placed an online order for eight dining chairs after they confirmed the items were in stock and would ship within 3-10 business days. After two weeks of waiting, I received a notification that the chairs were no longer in stock and that they would need to place a custom order with the manufacturer which would delay the order by 2-3 months. When I asked to cancel the order, they told me I could not cancel because it was already "in progress." Beware -- this is a scam company. I have already filed a claim with my credit card company. read more

I purchase a mirror and it was on stock and ready to ship. It's being 2 months and a half and still don't get a tracking number or expected delivery for weeks asking for it. I called once again, and told me oh! the mirror is back in stock and will be delivered in 3 weeks.... My client is so mad at me for using this vendor. I called so many times and they keep saying you will received tracking soon, soon, soon! and now apparently was never on stock ? In my industry is not rare long waiting times, but this vendor is a big joke had no clue about their products or have any interest to help us as business owners or homeowners stay away from this store, thank me later read more

Had an issue but it was immediately taken care of and had great professional services and support from Julia P.

First time customer. Highly recommend it. Great on communication but best of all they beat everybody's price nationwide. Many other luxury departments were asking $500-900 per chair, after a few emails with the team I was able to get them for under $400. Items came as promised and packaging was very professional. Delivery came ahead of time. Main thing I enjoyed that made this experience 5 stars was the prompt communication. Huge shout out to Julia P for being my design consultant and making the experience and money spent worth while. I will 100% be a return costumer. read more

Ordered a $3,294 double chaise lounge from France & Son in September. The product was advertised as dark charcoal, but what they delivered was light gray--completely different. After months of emails and phone calls, they admitted the color difference but refused to issue a refund unless I paid a 25% restocking fee because I didn't have the box--despite the fact that I paid for White Glove Delivery, and THEIR delivery team removed the packaging! Total runaround, horrible customer service. Filed a BBB complaint and disputed the charge with Amex. read more

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I ordered two nightstands from France and Sons. Unfortunately, one of them was delivered with the marble top chipped. This was not on France and Sons, but the manufacturer. Julie P. at France and Sons was able to resolve this within less than a week and is working on getting my exchange scheduled now. Very easy to work with and great customer service! read more

NEVER! This is by far the worst experience we've ever had with a furniture store. We ordered chairs on November 28th and were given an arrival date of mid-January. It is now March 10th and we still do not have our chairs. I have made countless calls to customer service who repeatedly told us "Two more weeks" and "You should have them soon." II even emailed the store sales manager to which I received no response. The hold message sings praises on how France & Sons "Goes above and beyond" and "It's not just about the prices, it's about the whole experience". They have totally fallen short with our order. read more

Absolute worst customer service on the planet. string you out by not responding and then when all deadlines have passed, they inform you they can do nothing about your claim, because it's outside of the deadline. have all documentation, and now I'm eating damaged merchandise because it's past the claim deadline. BUYER BEWARE DO NOT DEAL WITH THIS STORE read more

Stunning piece of furniture . This company has wonderful customer service . Product was delivered only one week from the snow and ice storm . Delivery team was courteous and well spoken . read more

I recently purchased two pieces of artwork from France and Son. The selection was beautiful in person, and the pieces arrived carefully wrapped and damage free. I did run into a small concern with my order, but what really stood out was how fairly and professionally the team handled it. They were responsive, understanding, and made sure everything was resolved in a way that felt thoughtful and customer focused. Overall I'm very pleased with my purchase and the support I received. read more

TERRIBLE.... I placed an order on their website and paid what they listed item for. Waited a week after seeing that they supposedly shipped my item, then tracking never updated just said "in transit".... then they refund my money with no explanation on order and now I see the item is listed for 4 times the amount on their site. Worst company to buy from. Bait and switch tactics all the way. I even emailed them asking why the order was cancelled and they never responded. read more

nice staff and amazing stuff! Nicely priced too. They have a wide range of art And mid century designer pieces read more

We placed an order for lights with this company several months ago. After various promises about the order being fulfilled and timing, they recently notified us that the lights were no longer being manufactured and they (France and son) could not fulfill the order. France and Son then suggested that because the lights could not be secured that we cancel the order. so we did so. Francis and Son then demanded a cancellation fee because we canceled the order. I don't know what games they're playing or scam they think they are getting away with, but we have elevated this dispute and have reported it as needed. Bottom line, do your online research and avoid France and son . read more

TLDR: DO NOT ORDER FROM THEM. You *WILL* be left high and dry if you run into issues with your purchase (which, given the other reviews is highly likely). If I could give them negative stars, I would. Bought a wall lamp from them online that shipped without a light bulb. Since this purchase occurred mid-Covid, it was extremely difficult to obtain the correct bulb in the size and wattage I was looking for. Months later, I was finally able to order the right bulb... only for the lamp to immediately blow out once the bulb was in. (Btw, I confirmed that the bulb is not the issue as it functions fine in another fixture.) Upon notifying F&S that the wall light didn't work, they refused to do anything about it and refused to honor any sort of warranty replacement. I still haven't been able to turn it on. Shopping here nearly guarantees that you'll throw money down the drain in some fashion. Their customer service is nonexistent and they are deliberately obstructive with consumers who need returns/exchanges/warranties, making them truly the worst company I have ever purchased something from. Don't make the same mistake I and many others have. read more

This company ships defective products and then does nothing to resolve the issues after delivery. DO NOT BUY THIS PRODUCT!

Have been buying my furniture from France&Son since I first discovered them in 2020. Bought my barrel chair set which gave a lot of color to my dining table and to my apt. Now this clock is perfect to compliment it. read more

France & Son - Bought my barrel chair set which gave a lot of color to my dining table and to my apt. Now this clock is perfect to compliment it. - Furniture Stores Near Me - New York, New York

Stay very far away from this company. I wish I found these reviews before purchasing! The shipment/delivery was a nightmare then when I received the items they were complete JUNK. The delivery personnel didnt call like they were supposed to on arrival or even knock on the door to let me know they were here. They just left the items outside in the driveway. The items looked nothing like the image online (that I even called in before purchasing to make sure it was an accurate photo). Literally its a completely different item every part of it is a different color then what is shown online, and the quality forget about it. Absolute cheap junk. DO NOT ORDER FROM HERE! read more

What a great find on 18th Street! Lots of unique and fun items to choose from. Really enjoyed browsing and going home with a few items!!

Wish I could give them a ZERO! Stay Away! If this company isn't a scam - they should be! Because that's the only thing they do well! I have not received my order & have never got a call from the shipper to schedule delivery. Everytime I contact customer service I am on hold listening to their "how great we are" recording until an hour goes by and I have to hang up! Order Tracking: Order #xxxxxx Check your tracking details below. 1. Order Received - Thank you for your order. Check back in a few days for updates. April 09 20:58 Q. The item is now being handled by Quantum Shipping April 10 01:25 Search Again read more

Horrible Service! Been waiting for my shipment for 6 weeks now, for 2 vanities that were in stock! They tried to deliver my items at night! I live in a condo and have told them 5 times that 9-4pm is the time frame M-F. The latest email said they will deliver it on Saturday!!! Very very disorganized. Their emails are from a no-reply sender. I also left 3 messages for a supervisor to call me to no avail! Would NEVER BUY FROM THEM AGAIN! read more

Great store! Amazing customer service. Awesome selections for sweet prices! Our whole house is fully outfitted from Here. read more

Amazing value, great selection, and Jason was very knowledgeable on all products. Would recommend for good quality home furnishings. read more

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The worst experience I've ever had purchasing furniture. I ordered and paid thousands for a marble table in November. It was supposed to be finally delivered in March. the first time they attempted delivery, the table top was completely broken. They then attempted to deliver the same broken table top 2 other times claiming it was the new table. I now have 2 huge boxes in my house that represent the base (I guess) but they are telling me they don't know when I'll ever receive the top. do not recommend this company at all read more

Customer service was extremely rude to me - was emailing with Julia Picierro and her team has responded extremely rudely to me when sent my product was weeks late and I couldn't screw everything in because they were flattened. read more

Absolutely terrible service. We had to return a table and they charged an $850 restocking fee! Then their delivery/pick-up team gave us a 10-hour window for pick up (9am to 7pm) and then never showed up. We waited all day. (The no-show took place after letting us know that we were fourth in line for pick up that day.) And then we didn't get a phone call, text or any update. They just didn't show up. They called the next day and said they would be there that afternoon and gave us a window of time and then didn't show up during that time (after we had moved our work meetings to accommodate). When we called Frances & Son they told us there was nothing they could do--they said it was not their fault--it was the fault of the delivery service (who they with on the delivery of THEIR furniture). We asked for a reduction in the restocking fee and they said no. They said they would give us "white glove" delivery on our next order--hard to imagine wanting to order another item from them. read more

We visited France and son during their summer sale. The staff was very knowledgeable and helpful, sharing information about the sample sale they were having. Everything in the store is 50% off and they have a wide variety of eclectic and interesting furniture. read more

France & Son - Furniture Stores Near Me - New York, New York

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