Never been happier! We bought our home three years and still love it to this day. Great quality…read moreof products, fabulous staff and such an easy process from beginning to end! Our building representative, Kellie, was amazing! (We have remained very good friends with her.) She was honest with us and great at communicating. The building staff was wonderful and the designers were incredibly good at their jobs! We worked with the Warranty Staff. There were some issues that needed attention BUT they fixed everything correctly and ensured we were happy. Great job! After we were finished with our home, their Community Outreach group even donated money to help us build a therapy room for our son. Three years ago we built our home and you would think we just moved in. It still looks brand new.

We live between two homes built by Creative Homes (ours was built by a different builder), and our…read moreexperience with their construction staff and customer service has been incredibly disappointing. During landscaping on the neighboring properties, their contractor broke one of our sprinkler heads and cut our underground electric dog fence wire--not once, but twice within a week. We have a young puppy, so having a functioning fence wasn't optional. We repaired the damage ourselves each time and paid the supply costs out of pocket. When we tried to resolve the issue, I spoke with the landscaping crew but there was a language barrier that made communication difficult. My husband then contacted the site supervisor of Creative Homes. Rather than taking ownership of the problem, we were told to contact the landscaping company ourselves. After that, our follow-up messages--including an email to the Woodbury corporate office--went unanswered. What disappointed us most wasn't the relatively small repair cost. Mistakes happen on construction sites. It was the complete lack of accountability after the damage occurred. We've also watched and heard from neighboring homeowners who have had to deal with repeated construction-related issues, including utility lines being damaged during construction, a fire during construction caused by a contractor, wrong color cabinets installed causing a multi week delay, etc. Seeing these experiences, combined with our own, has left us with little confidence in Creative Homes' oversight of their contractors or their willingness to stand behind the work being done.

I requested a deep cleaning of a 3 bd, 2 bathroom house, Olena was quick to respond and answered…read moreall my questions promptly. It went very smoothly and the cleaning crew showed up at the agreed upon time. The cost was reasonable and a great value for the service. I paid extra to have the interior of the fridge cleaned and it looks brand new. I would use Frost and Fresh on again on a quarterly basis and recommend them highly.

They did a great job and are thorough and reasonably priced. They have good availability. I would…read morerecommend!