20+ years ago I heard neighbors talking outside my home about this amazing doctor, someone they…read moretruly trusted. When I asked the name of this doctor...they said Dr Franklin Lowe. I made an appointment that week and have never looked back. Dr Lowe is a compassionate, caring, person...not just an MD. When I first went to him the wait time was horrible, but since he is now concierge there is generally almost no wait time. His staff takes you back and does a pre-screen so that the time with Dr Lowe is on point. A word about his staff....they are excellent. They treat you like family and know you as an individual, not just a name on a file. Both my husband and I see Dr Lowe, love and respect him..... he is family to us. And has seen us through many crisis - some quiet serious with excellent results. His referrals to other doctors are impeccable..... the very best. To sum it up ......I'm having PT for a hip replacements and when I mentioned the name of my surgeon and Dr Lowe (my GP), the therapist said...."you've got the best", this is also what I'm told when ever I mention Dr Lowe's name in the local medical community. Thank you sir for 20+ years of care and good health at age 80.

My husband has been a patient of Dr. Lowe since he was a little, and recent years I have been going…read morewith him to Dr. Lowe for his visits since we moved back to SoCal. Every time we turned to Dr Lowe, we know he is gonna take care of them for him and that he is in absolutely good hands. Only a doctor who truly cares about his patients would be this thorough and thoughtful in his diagnosis and treatment. Recently, I have experienced some health issues and was told to find a specialist by multiple physicians, however, the help from these physicians does not extend beyond their limited scopes. I could not even get any facetime with specialists for months. I turned to Dr. Lowe and became his patient with my husband's referral. He reassured me with his knowledge on the subject so I'm not as lost I was. He was able to get me tests and specialist appointments with a wait time of days!! This is truly amazing especially after seeing other physicians shrugging their shoulders at me for weeks.

I scheduled appointments for both myself and my fiancé with Dr. Pepitone because we moved to…read moreCalifornia a few months ago and were looking for a trustworthy, experienced, general practitioner. I spent a lot of time reading reviews online on United HealthCare's website. I particularly liked that Dr. Pepitone studied at Rush University, I also really liked that he is not a brand new/ very young Dr. because this translates to him having many years of experience which translates to a benefit for (us) his patients. Both my fiancé and I had really a good experience with Dr. Pepitone and the rest of the staff at Healthcare Partners. I arrived 15 minutes early to fill out the new patient paper work. The nurse called me back 5 minutes before my scheduled appointment time to weigh me and get my vitals. Dr. Pepitone saw me a few minutes after that (right on time). He listened carefully to my health history and made notes while we were talking. He asked me questions to get an idea of my overall health. I have had a chronic health condition for the last 10 years and while going through my list of current medications Dr. Pepitone pointed out that the steroid nose spray ( Flonase) that I was currently taking could be contributing to this on going issue. I was so surprised to hear this, considering that all my other physicians had never made that connection or mentioned the serious side effects of this steroid nose spray to me. (I had been taking Flonase daily for the last 6 years) Dr. Pepitone prescribed a non steroid nose spray for my servere allergies. My overall impression of Dr. Pepitone is that he is a friendly, knowledgeable and caring physician with a very pleasant upbeat demeanor. After my appointment I met with the patient liaison who explained the benefits of Health Care Partners Medical Group. She explained how to sign up for the patient portal and how this platform gives patients direct access to email their Dr. and receive their results. She also gave me some literature with useful information like the nearest urgent care to our home. She asked how my appointment went and if I had any additional questions or concerns. She explained where I could go to get my labs ( blood work) done. She also told me that they have in office phlebotomists should I prefer to have my blood drawn in the office. My degree is in microbiology and I have worked in the Healthcare/ medical field for over 12 years for big companies like Labcorp and Banner Health. Because of my career experience I have a thorough understanding of what good patient care is and how a good medical practice should operate. My experience with Dr. Pepitone was excellent and I would definitely recommend him and Healthcare Partners Medical Group.

So far so good! I haven't been to the doctor in a while but decided to go in for a checkup. Dr…read more Pepitone has a great bedside manner and I was immediately comfortable with him. Dr. Pepitone doesn't beat around the bush and gives advice that's really easy to understand for us without a science brain. I also really liked his staff and the environment was nice. I was about 10 minutes early for my appointment, but Dr. Pepitone saw me right on time. Highly recommend!

Where do I start Dr. Minus is top notch been coming here for 18 years I believe he's the best and…read morehis nurses are also Top notch. Love everyone here and keep up the great work God blessings over you all.

Me and my family have been going to Dr. Minkus since 2014 and in my entire life, I have never gone…read moreto a better doctor. Everyone one of my family members feels the same. From the front office, who are always helpful and friendly going above and beyond to Dr Minkus himself, super friendly, excellent bedside manner, always a very good listener and excellent at his job. I would never trade him or his staff for any other. We lovel them.

Dr. Zamost and his office staff are great. Regrettably, the administrators at Optum are terrible…read more 5 stars for doc, 1 star for Optum. Good luck talking to a human being, Optum makes it extremely difficult even for basic tasks such as appointments and RX refills. Even my health insurance company said to me "I've never experienced this" when they couldn't reach anybody at Optum. Optum will probably never see this and does their best to hide behind computers and automation that is set up extremely poorly so that no one can hold them accountable.

Dr. Zamost has been my doctor for years. He always takes very good care of me and really knows…read morewhat's going on when you tell him. With me he's had a unique ability to identify something that is bothering me. His office is great. Angie has PA is very professional and knowledgeable, as well.

I usually don't leave reviews like this, but my recent experience with Dr. Ha's office was deeply…read moredisappointing--especially due to the behavior of a staff member named Stella. From the moment she answered the phone, Stella sounded irritated and impatient. Her tone was far from professional, and throughout our conversation, she made me feel like I was bothering her just by asking basic questions. When there was a language barrier, instead of trying to clarify or assist, she became visibly frustrated--as if it was my fault that she couldn't understand. Her attitude felt dismissive and rude, almost like she didn't want to be there at all. I'm not sure how someone with such poor communication skills and such an unwelcoming demeanor ends up working in a front desk role. A medical office should be a place where patients feel heard, respected, and supported--unfortunately, my experience with Stella was the exact opposite. I sincerely hope the office takes feedback like this seriously, because the first point of contact can make or break a patient's trust in the practice.

Dr. Ha is one of the best doctors I've seen throughout my life. His bedside manner is one that you…read morejust don't see anymore. He takes his time with you and is Thorough with everything he does. He has the ability to foresee things that haven't even happened yet based on conversations you have with him. I recommend him highly. I don't think you'll find a better doctor than him.

Dr Davis has been my primary care physician for about 10 years and has been great throughout…read more Recently I had a fracture in my face from an accident - Dr Davis and his staff went above and beyond to order tests and set up several expedited appts with specialists. I can't even express how reassuring it is to have an advocate like Dr Davis and his staff - makes me feel like all of the money I pay for health insurance is well with it.

I have been a patient of Dr Davis for about 4 years, although I am not one that goes to the doctor…read moreall of the time. But when I have gone, he would not listen to all of my concerns and I felt like I was back at Kaiser where the doctors have a stopwatch attitude. I used to go to him for my bi-annual physical, but he started billing an extra $99 over the $25 co-pay to deal with them. First real concern, I suffered kidney stones, he couldn't do anything but refer me to a urologist. Feel free to read that review. It was a really good referral... NOT! Then, the last time I went in for an ongoing dermatological concern he ordered some labs, oddly enough it seems he padded the labs, as I can think of no reason for him to run a battery of STD tests, HIV/AIDS, Hep, and others. I questioned this as I knew that I was negative for them for I am chaste. Anyway, so for the tests that were 'useful' they turned out not to be so useful. When I went to the dermatologist (separate review), she wanted to see the labs. So on her stationery they faxed a request to his office... I am waiting... she comes in about 10 minutes later with the results... a fax came back with my last name scrawled on it, the doctors stamp in the middle of the page, followed by "No records on file" I was shocked. I called on my cell phone and went off on the guy that happened to answer the phone, I was a royal a$$, but 30 seconds later I heard the fax machine ring and she came in with several pages of lab results. I spoke of usefulness, I am by no means a medical professional, nor do I understand what most of these results mean, but I can say that she said they were useless and unrelated to my concern, and ordered another battery of labs. Sorry, got off on a secant, so when said labs came in they said to come in to the office for an appointment. So I did, I took off work early and raced down to his office to make the appointment they assigned. I got there like 15 minutes late, because of traffic. I checked in, they didn't know why I was there... So the girl went in the back, got the results, the original of the same page I received in the mail, which said everything was normal AND to be sure and keep the appointment. So she hands me the paper and proudly announces that she saved me the $25 co-pay. I asked, that's it? she went back and asked Dr Davis then came back with the report, he says you are healthier than he is. Have a nice night. So after leaving work early, rushing, and fighting traffic to get there I get handed the same piece of paper I am holding a copy of. Nothing addressed about any of the concerns I had, nothing else about the tests, nothing whatsoever.

Top to bottom, this is the worst doctor's office I've encountered in my 60 years. One visit with…read morethe doctor himself and I lost all confidence in his ability. He had ordered a blood panel and urinalysis for a physical. Some of my numbers were out of the normal range. He asked if I had eaten before the test -- I had, since no one told me otherwise. He ordered a retest, but no one gave me a prescription/paperwork for the testing lab. When I called for it a few days later, I was told there was no mention of retesting in my chart. Egari apparently didn't make a note and forgot. Instead, he told me to "continue taking my medication." Except I don't take any medication, which I also had told Egari during the appointment when he asked, and which he again neglected to make a note of (not to mention it's asked two or three times in the initial paperwork you fill out). So this doc doesn't take very good notes, doesn't review the basic questionnaires well enough and is willing to guess at your treatment. No thanks. The office staff was similarly slipshod. I got several referrals to specialists from Egari. I was initially unable to make appointments with any of them because they couldn't access my chart. Egari's staff failed to input any of my info into the database used by all the doctors in the group. When I asked why, they said they needed my consent and I hadn't given it. No one had asked me for it or otherwise informed me this step was necessary. And when I later talked to staff for the specialists, they said this was nonsense -- no additional consent is necessary within the group. It's a good thing my need for specialists' care wasn't urgent. For one specialist, it took a week from my first of several calls for Egari's office to fax over my paperwork. The specialist's office manager had called too. Who needs a week to send a fax? And why are they depending on paper records? Don't they input patient info into a database? And if all that's not enough, know that your time is not worthy of the slightest respect. My two office visits involved waits of around 40 minutes each. The staff flat-out told me not to pick appointment times in the first hour of Egari's office hours because he never rolls in that early. Meaning you wait while the doc enjoys an extra cup of coffee with breakfast. I ended up transferring to another primary care doc and doctors group just to disentangle myself from Egari and his people's lack of competence.

Dr Roy wasn't there the day we went. ( I'll update the name of the doctor covering him when I find…read morethe business card I grabbed.) It's a shame because my suegra said she's been going to Dr Roy for years and he's always treated her right. When I first got looked over by the assistant, she said they probably were not gonna help me with my burn since it looked and smelled infected. I'm not sure if she gave the doctor that information, but we waited almost two hours for the doctor to say the same thing and to direct us to the emergency room. That was absolutely unprofessional, I believe. If she suspected they were gonna send us to the emergency room, why didn't they have the doctor confirm sooner? It was really painful and I had no meds in me that whole time I was fighting that pain.

When I entered the examination room, the primary doctor immediately said that starting in two weeks…read morethey would only be accepting patients aged 65 and older, without giving any further explanation or context, and told me to look for another primary doctor. I felt this was extremely rude. As a patient with HMO insurance, I came for the purpose of receiving treatment. Regardless of the hospital's decision, isn't it essential for a doctor to show ethics and kindness in treating patients? Treating patients with an attitude of "the law is the law, so it doesn't concern us" is unethical. I am very disappointed that this hospital seems to divide patients into profitable and unprofitable ones like a business. I suggest to Change the name of the business for God sake!

I hope this helps someone, this so called doctor was super rude and racist with my 1st visit he…read moredemeaner towards me was hostile and rude, I went a 2nd time hoping a different outcome but I was meet with a worse attitude and he was raised his voice at me for no reason, and told me "this place is not for me and that I should look else where", I guess because I wasn't Korean I wasn't treated with the same respect.