They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

I had a leaking ice maker line that damaged my laminate floors. From the first team with Dan to…read morethe finishing touches with Josh, they were awesome. I was told the project would take quite a bit of time since the laminate was glued to the slab but they had it done within 8ish days. Everyone that came was helpful and professional. Would recommend them for sure.

Fred was quick to respond to our issue. He and Josh did a great job with our remediation and…read morerestoration job.

Green Home Solutions are truly the best to work with for mold remediation. I unfortunately live in…read morea place that it is very hard to keep moisture out of, because I have a shared crawl space with a whole row of townhouses that is not enclosed and my HOA will not enclose it, and I cannot enclose just my portion. I used Green Home the first time at the end of 2020 and while the price was a little bit higher than some other mold remediation options, when reading the description of what their service did, I could tell it would be worth the difference. Other services are killing mold with harsh chemicals, that intended to kill on-contact and at that point in time, but if you have mold elsewhere that you can't see or get to, then those products won't kill that or prevent regrowth as it quickly spreads back from the unreached areas. With Green Home's product, it's more like with insect fumigation, so they treat the worst areas on contact and then spread the treatment that is an enzyme that continues eating other mold, to cover anything airborne or that you can't see/reach. Although I will warn you that the treatment may damage the paint around areas that have significant growth on them. The paint cracked quite a bit around my air vents, but they warned me that it would before they did that, so I knew what I was getting. I'm not sure if traditional mold treatment methods do that or not, but I guess I figured that with mold all around two of my vents (where the AC comes out most concentrated) that it made complete sense that removing it effectively would damage the paint underneath. The treatment did not damage the paint job in the rest of the house at all, just in those few highly concentrated spots. I recommend moving or covering any furniture or clutter that is underneath concentrated spots, because I forgot to do that this most recent time they came and I ended up with chips of paint all over some clutter that was under one of the ceiling vents, because I completely forgot that part. The first time they treated my house, they did air testing afterwards to ensure that the air did not have more mold in it, and when mine did, they treated again at no cost and helped me figure out why it wasn't working optimally. It turned out that in addition to the unsealed crawl space, several of my windows were OPEN at the top by about an inch, behind the top of the blinds where I couldn't see. The windows are old and the top halves weren't staying up anymore, but I had no idea. I had only owned my first home for about a year, and the windows not staying closed hadn't come up in the inspection. They recommended replacing the windows or adding dowel rods to hold them up, and they also recommended I get a dehumidifier, and told me what range of humidity I should keep it under to slow any future mold growth. Then they came back and tested again after the second treatment and it was all good! Mold regrowth started again about 3-3.5 years after the treatment, but I knew it would, and I'm certain that a standard kind of mold treatment would have had it regrowing sooner. I admittedly waited for it to get worse again because I needed to save up to do another treatment, so I just had it redone in Feb 2025, as well as having my car treated. The young men who came out to do the treatments were so kind, thoughtful and careful. My only complaint was that they forgot to reattach one of my vents, and two screws were missing and it was on the ceiling over my stairs so I couldn't put a step stool up to replace it myself, but I called to let them know and they apologized and sent someone out to put it back up and brought extra screws. Not a big deal and an easy fix. After these two treatments, I forgot to schedule the follow up air quality testing and I just reached out yesterday because there is a bit of mold regrowth in the car (it is a broken down car that's not getting used, so it's hard to keep it from stagnating) and they said they'd be happy to come do a quick refresh on the car and then test inside the house to make sure everything is good after this past treatment. They really are so great to work with, and I highly recommend.

Excellent customer service, prompt arrival, caring employees. Working with the team at Green Home…read moreSolutions was a pleasure all the way around. They also provided in home air reports that resulted in an unexpected discovery of high carbon dioxide in the home. They worked with us over several days taking readings, and we are on the right path now to keeping that under control. We would have never known this was an issue if it weren't for Justin and his team. Thank you guys!

OCI Restoration did a great job handling the water damage in my home in Raleigh. Andy and his team…read morewere professional and the work was done right. Quick and efficient! They sealed off the affected area to protect the rest of the house, removed the damaged drywall, and had fans and dehumidifiers running to dry everything out. Would highly recommend them to anyone dealing with water damage.

OCI was very professional. JD and Dana explained everything and provided excellent service. Since…read morethe weather warmed up we've had a stale smell in our home. Our duct system had never been cleaned. OCI cleaned it up and our whole house feels better!

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

We called this company to do an inspection when we found carpenter ants and what we thought might…read morebe mold after removing some drywall. They sent Braden and Darwin to do a free consultation. They were prompt, thorough, and very professional. They used a moisture meter to check all around our house and, luckily, they said we didn't have a serious issue and the dust was not mold. Even though they had an incentive to find a "problem" to be able to do paid work for us, they had the integrity to give a true assessment for no restoration. We sincerely appreciate them and will definitely call them if we have any need for services! Thanks for your help. Recommend based on this alone (though, again, they didnt perform full services for us).

Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

We had a water loss the day after we moved into our brand new house! Emerg+NC was there quickly to…read moredry everything and make the necessary repairs. Without Emerg+NC's fast response, we could have had a serious disaster on our hands. They saved us from having a much more expensive problem by arriving quickly and doing such thorough work. They were fast, courteous, and professional and got the job done so that we could get settled in our new home. I definitely recommend them if you're ever in the unfortunate circumstance to need their services.

This company is awesome. While the hurricane was still going on, they came out, evaluated my water…read moreleak, and set up equipment within hours to fix it. I can't recommend Ryan and his guys enough for the fantastic job they do and the courtesy they provide during. Would recommend them to anyone for any of your home/ office needs.

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

We had a water leak from under the fridge and Wren was happy to make time to assess it after hours…read more A few days later after we were back in town, he reassessed it and told us the moisture levels were back to normal, and we didn't need his services. A very honest company that won't sell you services you don't need. Would highly recommend!

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!