Marina followed up with me after I completed my online quote and I do appreciate her for following up. She's very attentive and even followed up with me again as she noticed some things needed to be revised. She's always here to help and I really appreciate the service here! Do NOT hesitate when choosing this place. 5 full stars for me!!!!! read more

Frank and team (Marina) help me tremendously! Marina is so helpful with answering all of my questions and providing me with ultimate level of care and kindness. I have both renters and car insurance through Frank Cooper State Farm and have been a long time customer. They are quick to update my policies and send proof of polices when I request it. This is who you should choose for your insurance needs :) read more

I'm a relatively new client of the Frank Cooper agency, but so far my experience has been terrific. I had several questions about my policy renewal, and Marina patiently answered all of them today. Even though I'm sure she is extremely busy, she also made sure my coverage is still what I need. read more

This office staff is the best. Thorough, super kind, and extremely efficient. Mia walked me through auto insurance to where now I feel safe and protected. read more

Great experience with Mia Tribbitt. I've been a customer of State Farm for years now. I have been shopping for another vehicle and needed insurance quotes, Mia was professional patience and easy to work with, she answered all my question and gave me a good quote. Frank Cooper Mia is awesome !!! Thank you!!! read more

Very professional & experienced! You should definitely work with Frank if you are looking for top-notch assistance!

I wanted to take a moment to express my gratitude for the outstanding service that Frank Cooper and his staff have provided me. I highly recommend this agent & his staff for their amazing customer service and support!!! read more

I am disappointed in the behavior by a State Farm employee (Candace Howell). Belligerent, condescending, and subjective. Let me first say I have been a customer of State Farm for almost 12 years now. A reputable company. Strictly about taking care of their customers. Elaborate, punctual, and protective. I called to speak to Frank Cooper Monday morning July 29, 2019 approx. 10:00 a.m. The purpose of the call was to downsize my policy by removing renters insurance and also changing my full coverage policy to liability. My total monthly premiums were $177, I also explained my situation (crisis) as I always would. Mr. Cooper had a listening ear and got right on it. He emailed me within 30 minutes changing my premiums to $63 a month. Mind you, I had several adjustments to make in reference to my personal situation. Just so happen State Farm was at the top of the list. After receiving the email I called to confirm the changes made (agreed). And this is when Candace Howell answered the phone. I explained the previous call with Mr. Cooper and she basically told me the opposite of what was agreed upon. Her answers were tentative. For example, I ask "when will the next payment be taken out"? She could not answer. I ask "how much will the next payment be"? She could not answer. I needed to know so my account would not go into an over draft. She then stated that I can remove my checking account off the state farm account and call back before August 15, 2019 and make a payment by phone. I agreed. After the call I got an email stating the policies of State Farm. Something I did not ask for so I did not respond. While at my doctor's appointment July 30, 2019 I get an email early in the morning stating that my premium will be $163 due by August 15, 2019. I was livid; however, I knew and understood the provocation here. Couldn't be nothing but. This woman just told me that she did not know when the payment would generate and less than 24 hours I get an email stating otherwise. This is abuse, harassment, and a virtual form of entrapment. I called Candace Howell and she thought it was (FUNNY). I listened to her try to explain with very little confidence in her own words. She also stated that my totals included renters insurance. The renters insurance that I had Mr. Cooper to remove. I told her to tell Frank cooper that it was nice doing business with him and hung up. She thereafter emailed me and stated that my policy was still active until I call and give a cancellation date. See how pathetic this woman is? (Rhetorical). I never said anything about canceling insurance. Nevertheless, I responded to her email by stating that I will be going to another branch of State Farm. She did not care about State Farm losing a good customer. She did not try to make her error right. Selfish, unprofessional, and despicable. I then forwarded the correspondence to Frank Cooper so he could read this for himself. I'm sure the calls at State Farm are monitored and recorded. so this will verify everything I am saying and more. Today I write to protect innocent people. I could have responded negatively in so many ways. And this story would have never gotten out. Let lone been believable. I could have cussed her out. Between her and I ...she knows what she has done. And she probably claim to be a christian. Nevertheless, the office of the inspector general, attorney general. etc. will be made well aware of her actions. This is in no way a negative towards Mr. Frank Cooper. He has respectfully been a righteous man with integrity. I truly hate to change locations but this lady has stressed me out and impeded my process of going forward. What kinda people get up in the morning, go to work and set out to disrupt the lives of others? If everything I say is true...what kinda person is Candace Howell? Thank you for reading. Have a great day. read more

Priscilla helped me to transfer my policy from Washington to Illinois. She's really helpful and patient. Professional service

I've been a customer of State Farm for as long as I can remember. I recently contacted their office to make an address change and received great service from one of their team members named Priscilla. She asked good questions which helped me to increase my tenant coverage limits. I would recommend Frank Cooper's office for efficient, positive and professional service! read more

Candace was so professional, friendly, and helpful. She was able to handle all of my concerns over the phone in a snap, and I got a good deal on my Homeowners policy. read more

Frank Cooper is the best. His years of experience and knowledge in the business is unmatched. If you need insurance this is the man to talk to for all your insurance needs. read more

A few days after my initial review and I just received an updated policy in the mail. Our policies have gone down even MORE!!! We're saving over 50% than what we were paying with Allstate thanks to Frank Cooper and his staff!!!!!!! Can't say thank you enough! read more

Great service! I know this sounds odd, but I feel very comfortable talking with the people in this office about insurance stuff. My previous insurance agent didn't know who I was. They also have staff that speaks different languages if you need that service. I've even referred my friends. read more

I have had State Farm Insurance with Frank Cooper's office for the last year and have been very impressed by the communication and service from this office. Candace and Hannah have helped me tremendously whenever I am confused by my bill or need to make a payment. I appreciate that they are personable, efficient, and very helpful. I would recommend this office to everyone. read more

Very personable agent. Really cares about my car's welfare. I will remain with state farm.

Mr. Cooper seemed nice when I started my policy with his company. But when my rates started to go up and his team members couldn't give me a valid reason.... I asked to speak with my agent he seem to always be in a meeting or unavailable to come to the phone. I went to another agent who doesn't have a problem returning a call. Dwan Bell State Farm read more

I am a person that values great customer service and those who go the extra mile to meet the needs of their customers. Frank Cooper and his staff have and continue to provide their services with these qualities. Since obtaining rental insurance a few months ago and car insurance more recently, Frank Cooper's agency has ensured I have received the best product for the best price. I am very pleased with the services provided and highly recommend them if you are shopping for insurance. read more