The secretaries are WONDERFUL, Mr. King and Jordan King are extremely unprofessional and unorganized. Do not expect to get a call back within 24 hours, don't even expect to get a call back within a week. Do not expect for policies to be written and implemented even when they say they are active and they give you an insurance card. I have never had a worse experience from an insurance agent. When I first got ahold of Mr. King last May he was great - seemed very organized and was responsive. Since March you can't get ahold of either of the Kings - they are never in office and they do not do the work they say they are doing for you. Choose literally any other insurance agent/office for your needs if you want to be covered. read more

Greg King has been my agent for 25 years. He is very personable. He has been there every time need him. His office staff is friendly and helpful. They have always put me first even though State Farm the company may not have. They call to remind me that payment to be made and have always paid on time when ever I have had a claim. Greg is a honest man and a pillar in Hyde Park. read more

I had to give 1 star because Yelp wouldn't let me give zero stars: Besides facilitating the procurement of a policy, that's about all this agent has done for me. I've been attempting to consolidate my State Farm policies with another agent for MONTHS. It's taking so long because neither I or the new agent can get in contact with anyone from Greg King's office to make the switch. When are you open? Pick up your phone! My husband and I even tried to go in person and (when we finally found the office because they moved and didn't update their listing) they were closed when clearly they were supposed to be open. STOP HOLDING MY POLICIES HOSTAGE!!! read more

Okay, we like State Farm. And for while, we liked this agent - we've been with him for along time, we've had a few car issues, some rain issues, etc. Right around the holidays of 2012 (so a year and a half ago) we got a letter that we needed to call to set up a review of our policy. Called a few times, NEVER got a return phone call. Finally called and talked to someone, got something set up, only to have it cancelled with no follow-up. Let it go, we weren't too worried about it, but it was not the best experience. At that time the person who worked there was the only person trying to support the entire office functions and they were short on staff, so we thought it probably was a fluke. Fast forward to this summer as we are buying a house and need to get coverage for the new place and cancel the old place at the right time. Called on a weekday - no answer, got the agents were busy message, left a message that we were purchasing a house and need a new policy (and needed to discontinue our old policy). No phone call back. Called again later in the week - again, no answer, left another message. Note, these were during regular business hours.No phone call back. It is not unreasonable to expect in this line of work for someone to return a call within 24 hours, but that wasn't happening. Called over the weekend, and talked to some sort of centralized assistance center, told them what was up, and told them how bad this office is at returning phone calls. Suprisingly, no phone call back. Waited for the phone call that never came, then called back in the afternoon on Monday. left another message. Called again later in the day - amazingly, someone answered the second time. They took my info, and then told me that Greg King himself would be calling me back, and they would start the process. No apologies for never returning my calls. And, not too surprisingly ... no phone call from Mr King. Called around 9:15-9:20 on Friday - got the message citing I was calling after business hours ... .what? Is the office keeping banker's hours? Called again around 10 am on Friday - this time got a message that they were too busy - well, at least they were open.I didn't leave a message - it seemed pointless. Called at 12:40 - someone answered. Mr. King is on freaking vacation and nothing has been done to start the process (!). Really I don't know why I was surprised. When I complained about my experiences with the office, I was told that they had all new staff. I pointed out that this last set of issues were over the last two weeks, so unless the person I was talking to was newer than that, they still have major problems. The person I talked to seem competent and was nice, but the office as a whole is really poorly run. I only hope that things really are in process at this point, but frankly I have no faith that they are ... so if you are looking at State Farm, you'll probably want to steer clear of this office. read more

Terrible! I can NEVER get in touch with them. I have to literally set a reminder to call them at about 11 am or 4pm, because it seems as though they open late and close early. I have to switch agents. No one could tell me why my car insurance premium increased AFTER I added my homeowners insurance to it. I may just leave Statefarm altogether, because this office is in competent read more

I've had state Farm insurance for over 20 years and I've never used it until yesterday,after waiting almost 4 hours wells towing company just passed us up they claim they couldn't tow the vehilce without damaging it,they didn't even have the courtesy to roll they're window down to tell us.the Road side assitance women let me know on the phone.....totally disappointed... read more

Horrible! I also can never get in touch with them. I haven't actually talked to the agent Greg in years. If I do manage to get someone on the phone, it's one of his office staff who don't know/do anything but will call back. I never get a call back. My car was recently hit by another driver and the customer service agents told be I could talk to my agent for additional assistance. I knew better than to even try but I called and the girl i spoke to brushed me off so hard all I could say was wow. I am also considering leaving State Farm. Between this agent and the process with the accident I have lost trust in this company. Stay away from Greg King if you want any customer service at all. read more