The good: The sales staff found me a cool little car with standard transmission. They helped find financing for me. I am very happy with my car. The mechanic that answered some questions for me was very nice. Everyone was polite. Finance and sales always answered my questions even after the sale, including when I decided to cancel the extended warranty. They provided Car Facts on the cars. The not so good, but not unexpected either: Long wait times. Some possibly tall tales, like "we just can't find the keys to that car" and "the car you wanted was JUST sold." Overall: Pretty okay place. If you're not auto savvy bring someone who is, read the fine print, and don't be in a hurry. read more

Called this store every day, multiple times a day, for a week had to leave a message every time. I don't think anyone works in the parts department. I didn't even know Mitsubishi was still making cars. Frank Leta is sad disappointment of a dealership. This includes their honda dealership in saint peters. "No one can beat a Leta"??? More like "I'd like to beat a Leata" read more

Never in my life have I had more poor customer service in my life. Their communication skills are lacking terribly. Never am I ever returning to this place. I had some issues with my first car I was originally buying from them but that was on me so they offered a different car to me. Told me it'd be ready and I came in the day it was supposed to be ready and sat for 4 hours for them to tell me it needed more time in the shop I then did this 2 other times through 3 weeks where I was in that dealership waiting for answers for 4 hours. Their manager I don't remember his name but he was terrible everytime he was told to talk to us he'd take forever to get to us just to tell me to wait longer on the car. Then I was messaging one of the people there checking on the car to see when it would be done in the shop I would be left on read and get no answers. Anytime you call this place you get sent to voicemail and if you leave one you never get a call back. I know they're on those phones cause I sat in that place a total of 16 hours don't understand why they can't answer. I ended up taking my money back and going somewhere else. I would never recommend this place to anyone I feel treated so rudely I was pregnant sitting in these plastic chairs for hours for no good reason and I feel taken advantage of cause of my age I'm pretty young I'm still understanding things like this. read more

I bought a car here and I wish I would have read the reviews. My salesperson Matt was great, but they owe me to fix hail damage that was part of the agreement because I would not buy the vehicle without it and also the A/C does not work. It's going on almost 2 months and I only heard once from service saying they would call me to set up appointment and talk to sales about loaning me a vehicle while my was being fixed, it's been 3 weeks since I heard from anyone and I even left a VMM for the sales Manager last week. Also, the vehicle I traded in was never transferred out of my name and was in an accident May 22, which i got a certified letter from the tow company with the state of Missouri contact information. Not only I am leaving this review here but also will leave one on the BBB because these places just take advantage of people and don't care. read more

I have been trying to schedule a service appointment for a safety recall notice I received. This is the only Mitsubishi dealer in the St. Louis area, so I have no other options but this one. The website is not working. I have called multiple times to schedule an appointment and left messages twice. No one has returned my call. I finally got someone to answer over at the dealership, but they just took a message and tried to transfer me to service. They did not pick up. I like my Outlander but the service is so bad I would never buy another car from this dealership. read more

Chad was amazing! Excellent customer service. He went out of his way to make sure I was taken care of and my car was repaired in a timely manner. Chad kept me informed of the status and made a bad situation right. As far as your dealership,I will NEVER, EVER purchase another vehicle from Frank Leta, nor refer anyone to you. All Frank Leta dealerships care about is getting the sale. After I spent a great deal of money on my car, no one would call me back when an issue arose.I left multiple messages over a month's time, with no return calls. I was transferred to management and most anyone else, with zero calls back. I ultimately had to drive 45 min each way to get my issue resolved. Only at that time did Emilio schedule a repair time for me. When I came in for the service, Chad was there and made sure to make that experience a good one. He should be praised for his service, being the only employee at Frank Leta who seems to care about the customer. I'd give zero stars if that were an option. read more

If I could rate it a zero then I would. They are rude, liars, and unprofessional! I should've checked their reviews before I went because they have 1 star for a reason. They will sell you broke cars and not even inform you that they are broke until later! read more

Talk about a pushy salesman wanted to give me a car that had a huge dent in it, paint missing off door , rusted rotors and tires were rust color and all needed replaced. On top of that no gas in it for a test drive then offered me a $21000 car that I didn't even want but wouldn't let me get a car that was cheaper. Told them to run numbers on the mirage even though I didn't want it. Ridiculously high prices and payments then they proceed to get mad when I said I'd think about it. Begged me to leave a deposit which in my mind I wasn't coming back regardless. Salesman got super upset talking about he wasted 4 hrs of his time like I didn't do the same all around a terrible experience. read more

if I could give them 0 stars I would! I have been put through the wringer with this car dealership! bought a car through them and 3 days later the check engine light comes on. it is already very hard to even get in contact with anyone there but we were finally able to get a day to get it looked at. The day of they told us they didn't even have an appointment set up but they were still able to look at the car and tell us what was going on. The entire water pump on the car was out and management told us they were not fixing it regardless if we only had it 3 days or not. mind you, when Filling out paperwork they told us we have 30 days if anything is wrong "just bring it back and it will be fixed". apparently they saw we left a bad google review on the establishment and they basically told us we could fix the car but we're not because you guys left the bad review. This place is a joke! Now I am up looking at reviews and I'm seeing a lot of patterns of people buying cars through them and not even a week later the check engine light is coming on and they are refusing to fix the car or reverse the loan. please look into them before purchasing anything. Something is not right with this dealership! read more

this place is a scam the entire company they sell rinky dink cars to vulnerable people, and dump a honker on you with no remose then dont even bother to repair the junk car they sold you save your money and time gi somewhere else otherwise you will be missing work and spending hours and hours in their service lobby trying to get the rinky dink broken doen clunker they sold you fixed theres never anyone in the service department and they dont answer phone. dont walk run as fast as you can to another dealer they will scam you beware these are scam artists who will sell you a clunker junk car with no remorse read more

terrible customer service if I were you I wouldn't come here at all !! They don't know how to talk to customers and they lie about everything . One of the managers has a bad temper and he's very unprofessional I wouldn't recommend this place to anybody go elsewhere. read more

I had to bring a car back, because I had a shocking death in the family and needed to help my family instead of buy a car. I took the car back, and was informed on when the loan would be paid back. I check in when the finance manager told me. From here on out I was met with rudeness, lack of response, and lies. First they claimed the check was sent to the bank on May 31st. After over 30 unanswered messages someone rudely responded that this was my fault and I had no right to be so persistent and then informed that I was lied to and the check was actually not sent until Jun 9th. While I understand it was my fault the car needed to brought back, that lacked any kindness or understanding. All I wanted was truthful updates on the situation. Instead I was ignored and met with rudeness. It's now Jun 17th. The bank still has no record of a check and I have sent numerous messages that have gone unanswered. read more

After sales support lacks tremendously. I have two simple questions and can't get a call back from Javon Thompson. I've sent an email, made 2 trips to dealership, and left 2 voicemails over 3 weeks. Still no response. I don't understand these humans. read more

I bought a car in December 2023. I have not been able to register it because Frank Leta Mitsubishi has still not provided the Manufacturer's Certificate of Origin. I called for months and months and was continually sent to the voicemail of someone who never called me back. Not once. I moved since and left a voicemail with my new address. No reply. I called again to make sure they got it and left a voicemail. No reply. If you call there and they say they are going to transfer you to Jhori, say no! You will just be leaving voicemails in the ether until you die. I left a similar message to what's above the day I got a ticket for not having my car registered. The cop, unsurprisingly, didn't care that I was not at fault and could not do anything about it. I got this ticket in September 2024, more than eight months after I bought the car. Not only did I get a ticket, but at this point I am looking at $200 in penalties because "I" (LOL) waited so long to register my car. A manager named Ryan contacted me the day I posted the review, said he would handle it and the buck stopped with him, blah blah blah. On the call I found out that they DID send the form to my old address, after I had moved and after I had called (twice!) to make sure they had my new address. I asked why they didn't follow up (they never even told me they were sending it!) and he said that can't or don't do that. Who even knows? I told him about the ticket and the lawyer for the ticket and the $200 in registration fines. He that they'd take care of that. Unfortunately, it was not resolved on that call and after two weeks later of nothing changing, I called to follow up twice, but they ghosted me again. I updated my bad review to reflect what had happened (or rather, what HADN'T happened) since then. Following that I was in a 3 car (not my fault) but I had to talk the cop out of giving me ANOTHER ticket for not having my car registered. Unbelievably it worked and I didn't get another ticket, but it added to the amount of stress and aggravation that Frank Leta has caused me over the past nine months. After that I did get contacted by Ryan the manager again and blah blah blah something something they were going to send it out and I would get it by last Wednesday. He also acted like that was the first time he was hearing about me getting a ticket, which I had told him about in the previous call AND was mentioned in the review that actually got me in touch with a human being there. I waited until the following Wednesday (yesterday) to call again and Ryan told me that they haven't even sent it yet. I also had to tell him for the third time how they caused me to get a ticket for not having my car registered and how I need to be reimbursed for that. He acted AGAIN like that was the first time I brought it to his attention, even though I had to remind him of it the last time we spoke. And it was in the review I sent them. And I had also emailed him a copy of the ticket and the bill from the lawyer. I also had to give him my current address, which I had already given him. So now it's four weeks since the first time I left a review and I still don't have the necessary paperwork to register the car I bought nine months ago. I have never had an experience like this. It's unreal. I spent months trying to get a person who would talk to me there and I spent months trying to give them the benefit of the doubt. But it's clear that this absolute contempt for the customer comes from the top down. This is deliberate antagonization at this point. There is no other explanation, except perhaps rank incompetence. Why not both? That raises another question. If they had it in hand to (unsurprisingly) sent to the wrong address in March, why have is it a month after I first wrote this review and I still don't have it? Frank Leta Mitsubishi will now always be a place to avoid and to warn others about. The absolute worst. read more

At the end of November I went in to just discuss the offers available. I was very clear at the start that I wasn't looking to buy at the moment, just gather information. While my sales associate was excellent, his manager was extremely pushy. I understand how sales works but it made me very uncomfortable. I left a deposit for $200 dollars to hold the finance deal because I needed time to consider my finances and whether I wanted to take on a new car loan at the moment. I was told that if I reconsidered, all I had to do was reach out and the deposit would be refunded back to me. I decided not to purchase the vehicle and called the very next day. I was told the finance department would be advised to process the refund. A week passed with nothing. Now I work in an industry where we process refunds daily so I understand the sorts of things that could hold up a refund so I gave it a full business week before reaching back. Nothing had been done. I was told by the sales associate that he handle it. I emailed after the phone call to document the conversation. Another two weeks passed and I made another call attempt, this time to the finance department. Their phone IVR is a joke. Every time I called, I had less than a minute in the queue, but after 14 seconds (yes I actually counted down), it would send me to voicemail. I've probably left 10 voicemails since Christmas and the one time I got a call back unfortunately I was on a work call and couldn't answer. I called back within 2 min and got the voicemail again .I've called yet again, understanding that with the holidays things happen but I'm pretty fed up. I am not the sort to lightly leave bad reviews but this is getting ridiculous. I'm highly considering choosing another place when I do decide to buy a new car if this is the sort of service I can expect. Not to mention after reading some of the feedback from people who HAVE purchased a car from them and the headaches they are going through. Buying a car is a major expense and if this is the response I get from them over $200, what can I expect if something serious was to occur? read more

Purchased a box truck from Frank Leta- this has been in their shop more than it has been out. It is not even drivable and they will not fix it. They refuse to return phone calls. They are criminals. Do NOT buy from here! read more

The WORST DEALERSHIP EVER! If you like LIARS and CON ARTISTS, this is your place. The "FREE" 2-4-year oil change & tired rotation (depending on who you ask) COST US $1,295! They took over ONE YEAR to give us back half our money! They are SCUMBAGS! I would not buy a drink from their vending machine; it probaly cost $10. Alll of them are garbage only caring about one thing - their freaking bank accounts!!!! FYI - we never got an oil change or tire rotation from them; STAY AWAY from these people!!!!! read more

First off, I sure wish I could give no stars!! Second, I sure wish I would have read the reviews before I ever wen to this dealership! They have screwed me over, and I am very upset!! I went to this place in January because of the Amnesty program. They were your typical salesmen. The guy named Fred really laid his crap on thick! Making me feel like I mattered and they were going to take care of me! BS! I only had one choice for a vehicle to buy with what I was looking for. Ok, that is cool. I actually love my new car. I bought a 2015 Dodge Journey. But, it is what has happened since then that has me to the point, that if I went there, I would probably go to jail! So, I get a 1 month temp tag and I am on my way. I had to save a couple of paychecks to pay the sales tax, and so I went the weekend my tags were going to expire. I was excited, and ready to get this done with almost $1500 cash to pay for it all. The DMV tells me that I am missing the Lien Release form, and until I get that, I cannot register my car. SO I immediately get a hold of Frank Leta and let them know I need this Lien Release form. I NEVER hear from them!! So I keep calling leaving a message on Damien, my salesman, and no call back. I send emails and no reply. SO then I go to Facebook and contact them that way, and I get a call from guy called John Henry. He tells me that he is emailing the office manager right now, and I should a copy of my form tomorrow. Never got the email or another call. So I keep at them through Facebook and emails. Now a month later, John Henry calls me back, and basically says the office manager isn't doing her job, and they have to get the release form from MS. Right after that, I hired a lawyer. Her first step was sending them a letter demanding the release form. No response! It is now 2 months later, and I STILL do NOT have my Lien Release Form!! I got a card in the mail today from the State of Missouri telling me that if I do not register my car soon, they will cancel anything in my name!! This business is friggin JOKE!!!!!!!!!!!!!!!!!!!!!! They try to come across as these cool guys looking out for ya. They could care less!!! They got their cut, what do I matter about now? DO NOT BUY FROM THERE!!!!!!!!!!!!!!!!!!!!!!! Much better PROFESSIONAL places around for those of us with bad credit. This is definitely NOT one of them!!! I will never buy from them again!! read more

Bill-Boarding & Lies; So if you live in the St. Louis area you have heard their commercials and one of those commercials has the "Dime Lady" talking to another lady who hates her existing broken down car. By the end of the commercial, this one lady with the car gets one dime down, 25,000.00 credit amnesty & trades in her broken-down car that "She still owes thousands on.." This actually made me excited enough to go to their website and fill out the credit app online. The next day I get a call from Danyelle stating that she has reviewed my app and is very excited to help me she just needed to ask some questions. I informed her that I was the hospital with my wife for her Chemo and really couldn't talk right now, she persisted and stated that it would only take a second. I answer the questions and she says that she can get me into a vehicle, I explain to her that I live far away, (60 miles), that I have very bad credit, and that I did not want to drive all the way there just to get turned down. Her words were, I looked at your application and I am 97% sure we can get you into a car with no money down". I restated that ok but I do not want to drive there and get the runaround. She confirmed that I wouldn't. She then preceded to call and text me for several days to get me to come to the dealership. I finally did. on Jan 21st, 2020, I was texted by Tyler who was supposed to be my salesperson and we scheduled to meet that afternoon. I get there and no Tyler, but a guy named JD, I explained the situation and the conversation with Danyelle and he had me fill out another application(basically a sales sheet to help him sell me a car) he went to the back...I never saw him again... The next guy to come out was Fred, the sales manager, he explains that the commercials are not accurate and but each program is separate that due to my credit I would need at least $2000.00 down and that would be with my trade-in. I was very displeased at this point. I explained the situation with what Danyelle said and both he and JD stated that she doesn't work for Frank Leta and she is just a call center person whose job is to just get someone in the door. I left very angry and disappointed that I wasted my time, fuel and money coming to this location. I tried to call Danyelle back but she was not in that day, I explained the situation and they transferred me to Brandon the Manager who stated that this is not what they are supposed to due and that he would talk to another person who will try and help me even at taking a loss on the deal. just give him 24hrs. Today is the 23rd and still no callback. They use what is called Bill-Boarding as a dishonest sales tactic. The main commercial is very loud promised the moon and then in very fast monotone and 10 decibels lower volume give legalese boilerplate. This is a deception by diversion. Keep your time and your money go somewhere else. read more

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THE worst experience ever if that's possible. I am a former customer that bought a new Honda here and they treated me in the worst way possible. The first salesmen was okay although he was charging me a service fee of $700 with no explanation of what that was for. Then he brings out another salesman who says he's in finance and the nightmare began. This man had zero people skills, refused to answer my questions about my lease through Honda Financial. He couldn't have tried harder to make me walk out. Then proceeded to check my credit report after I told them I would find another place to help me. HORRIBLE. Please save your time and go to the only dealership that answered my questions and told me the truth, Mungenast Honda. read more

Warranty I have says a free loaner vehicle while mine is getting fixed. But a week later I am still with no car. Horrible people

I should have looked at the reviews before proceeding to purchase a vehicle from Frank Leta Automotive outlet. I have never had such an awful experience with a car dealership, than I have had with this company. Unfortunately, my previous vehicle was totaled so I was in desperate need to purchase another. This process lasted for two weeks. I found a vehicle that I fell in love with, and was in the process of securing it. Being that I just relocated back to Missouri, proof of residency was the issue. Initially I was told to provide a bank statement, which I did, then was told that it wouldn't work. I was then told to get a Missouri drivers license, which I did, and was later told that it would not work either. After all of the back-and-forth, they finally accepted the documents but ended up selling the car that I fell in love with. They did not tell me that the car was sold until the day I signed paperwork. On top of that, I was told things that were completely untrue. I was told that I would receive a booklet full of discounts for maintenance and services, only to find out that is with a paid membership. If you can help it, do not do business with this dealership. I've realized that there are other company in the area that takes better care of customers and are more professional. read more

I made at appointment with Eddie Gelencir for 4:30pm. I made the 30 minute drive and found no one working at this location. I found truck I wanted to see and it was unlocked so I was able to view it inside and out. A sign on the office door directed me across the lot to the Accura Showroom. I walked in and patiently waited. There were a few people talking to customers and two guys in offices. Both of these guys looked and me and saw me standing right in front of their offices. During this entire time NO ONE ever spoke to me or even acknowledged that I was there. I waited nearly 20 minutes and then walked out. I won't waste my time with these unprofessional people again. Know before you go. SDoyel read more

I have never been there, was planning on taking my Son who does not have good credit. These negative reviews have prompted me to go else where. Not one good review, shameful practices preying on people with bad credit. You should be shut down as a Company. read more

Made a appointment to go purchase a car. Told them exact car I was coming to see. They even called to confirm I was coming. I get there they sold the car the previous Friday and wanted me to look around the lot. It was not worth my time or energy when I spelled out exactly what I was looking for and even came with the money to purchase. Would not recommend read more

Very unhappy with my recent purchase. Their advertisement states one dime down, however I was required to put a $500 down payment. Bought a lemon two weeks ago. Called to speak with a manager, they advised I would receive a call back within 3 days. 7 days later I had to contact them again after they did not follow up with me. The dealership advised they can't predict when a vehicle will have issues and will not assist with rescinding the loan even though the finance company recommended the rescission. Very unprofessional, treated me like I was ignorant 5 year old and their only concern was that they finalized a sale. Their customer service is pathetic and I definitely do not recommend doing with business with them. BB read more

I'm 61 years old and been in lots of car dealerships over the years. A bunch of young people who could care less about the customers needs. Sell the car and get you outta there. And Jeff the worst of the worst. Couldn't even manage a peanut stand. read more

My dad and I purchased a truck from this dealership and it had a very odd smell in the truck for months. They couldn't explain what it was or why it was in there. After a couple car detailing appointments, the smell still lingered. The salesman was pretty dishonest and convinced me that I would've be able to get a truck from any dealership without a co-signer. Mean while enterprise sales was going to put me in the truck I wanted with no co-signer but I fell for the okey doke. My last vehicle was from enterprise sales... I'll be going back to that dealership. Save your money and time. This car lot isn't it read more

Where do I start...I"m beyond upset. I purchased a vehicle nearly two years ago and my paperwork is still not right. First my title was lost and took four months to come back before I could pay my sales tax with late fees. During this time I got the biggest run around ever....fast foward I'm driving along red lights flash me down. My car isn't associate with my plates... I show the officer my registration and he states someone's made a mistake and suggested I visit the DMV who directed me back to Leta who took four months to produce a paper that to date is still not right. It's been two years this coming September. I've gotten nothing but alot of wasted hours sitting and waiting coming to this poorly staffed place. I'm still waiting over an hour for someone to fax back a paper, with all that has happened you would think they would want to handle this expeditiously. Also the staff to customer ratio looks like you'd be out fast. They're all standing around flirting with the receptionist. This is the most unprofessional place ever. NEVER come here I should have kept rolling. Here I go back to the DMV. read more

I went to the dealership today expecting that I get credit amnesty or one dime down and what we got was the runaround for two hours we were told to hold on they were checking on our stuff and then after a few hours they did not say anything else but you need a big down payment which was a $3,000 down payment and in the ads on the TV on the radio they never say anything about a down payment they just say a dime down and bad credit with doesn't matter this is a load of crap and don't waste your time going there unless you have good credit. read more

My friend Scott Hartman purchased a vehicle from you last month. He took it on a trip and the vehicle broke down. He's done everything you told him to do to get it repaired and now you're telling him you're not going to take care of the cost of repair until he brings in a receipt. BTW I'm in Houston Texas. I'm going to share his story about your dealership on every Facebook, Google, Yelp, Yodle, Yahoo page I can. I'm going to tag him so his friends can share Potential customers will know how you do business and think twice about buying a vehicle from you! read more

I heard their advertisement offering up to $5000 over KBB value. So I reached out to try and trade in my car. They called back several times a week for a few weeks but never did what they were supposed to do between calls. I finally went out there and explained to them that the local Ford dealer offered me $10,000 for my car. Rather than give me up to 5K more, they offered me $8000.... 2K under my previous offer. I asked what kind of vehicle I would have to bring in to receive the 5K over a KBB value. And they were unable to give me an answer. The inside of the business was nasty and needed renovations. The cars on the lot we're not that great. And the service was only OK. For a car dealer, this is a one star business. Very disappointed with my experience, and will not be back. This is my first bad review, because I am generally not one to post this sort of feedback. It was just that bad lol. read more

I purchased a new to me used car from this dealership yesterday. Mathew M. Listened to my expectations ... Told me his boundries ... And ended up getting me in a vehicle with payments below my highest payment amount. They all were very courteous and customer friendly. However, do not expect to be out of there in only a few hours. If you go in please feel free to tell Mathew M. That Cynthia Garner sent you! read more

Called to ask if the car is still available and ask for a confirmation of the price, and ask if we can test drive it. The seller told me that the car is available for a test drive. I drove there and when we ask to see the car. The sale man told me, the car was sold 20 mins ago. They just wanted me to get into the lot. After telling me that the car was sold already. They tried to offer me a different car. DO NOT COME HERE. Worst car dealership ever! read more

Update (the big corporate bullying continues) Ok so after calling Contact 2 and them calling Frank Leta, I get a call from Frank Leta dealership saying they would bend the rules and send the dealership in Cincinnati a check as long as the bad reviews our their page are taken down.. If not taken down they do nothing.. So as I'm praying about it and have talk to a few people at work, which tell me to play the game and take the bad reviews down to get my car. Well as I'm still praying to God for guidance, strength and wisdom on this, here's the deal yes it's me affected by this, but how many people get bullied by companies that are clearly doing bad business and treating people so bad, just play the game and this continues to happen? How many people feel broken and beat because of companies like this?? God has my back and as He put me in some many situations after the car broke down, I know He has me on this, yes we have to take care of ourselves first, but now it's about standing up for the people that are mistreated and bullied by companies that don't care except for dollars signs and screw you once they get there money... You can call me an idiot, stupid or whatever the case maybe, but I'm not giving in to a company that for 453 dollars is going to continue to get bad reviews and after a few private messages for people that they did the same thing too... God has my back and I'm good with standing up for my rights and hopefully giving others the motivation to stick up for themselves.. GLORY TO GOD!!! Original post: A dear friend of mine struggling to rebuild his life purchased a vehicle from this dealership. The vehicle broke down right away on his first trip out of state. He had to leave it at a dealership for repair in Cincinnati. Frank Leta has very poor communication skills. They hung up on me at least 6 times when I was trying to clarify if he needed to pay up front for the repair or just provide the detailed billing and they would pay it to the dealership. 6 Times!!!! If this is how they do business after they get your signature on the dotted line don't even sign!!!! Put your trust in someone else!!!! He is out the money to for traveling home and back to pick up his car!!!! Horrible dealership!!!! read more

I am really sick of this place. Do not buy a car from here! They lie to you and tell you they will call you back and never do!! My new car i bought from them still siting in the driveway...expired temp plates since dec 16!!! read more

I would NEVER AGAIN IN LIFE buy from this janky location. I bought my first car from the location when it was Frank Leta Honda. Thinking it was the same place, I purchased a used car from the location, within a month, I have MASSIVE powertrain issues. Within a year of buying this car, I had to get an entirely new engine, new breaks and then they tried to tell me I needed a new valve, due to when I got a new engine, they put the old valve from the old broken engine. To add insult to injury, the "so called good extended warranty" didn't cover it. I was going to have to come out of pocket over 500 bucks. When you go on the lot, from the inside, and the "used car salesmen" attitude they have, they just want to get those LEMONS off the lot. GO TO A REPUTABLE DEALER.........NEVERRRRRRR, EVERRRRRRRRRR, SHOP AT THIS LOCATION!!!!!!!! read more

The credit amnesty/ dime program is a complete joke. Wasted my time even after explaining over the phone

Absolutely awful service is horrible not to mention their "credit amnesty" and "dime down" is a total sham took 15 minutes to run my credit would not tell me what my score was only said "you need a cosigner" really rudely jay young was our "salesperson" if you can call him that rude the entire time will NEVER buy a car from them i dont even reccomend them if your credit is so far in the toilet its not fixable. I would give zero stars if i was allowed to read more

We had a great experience. Preston was the best sales person I have ever had. Everything was so easy. Staff was very helpful and professional. I definitely recommend it and ask for Preston!! read more