Great service and attention to detail very personable with recommendations to wait on some items…read morewhich were not necessary at this time.

It would help if they were more honest with their customers…read more Here's what happened to us: When we went to the West County Audi dealership, we were shown a particular car's elaborate infotainment center at length, and we also conducted a test drive of the car with the salesman. After we agreed to purchase it, we were taken into the dealership, where we processed the paperwork and provided the payment. After the deal was closed, we were escorted back to the car we thought had been initially shown to us, and left the dealership for home. After we got home, we tried to access the car's infotainment center using my cell phone without success. Nothing we tried seemed to work. Finally, I emailed the salesman asking for assistance with our problem, but he never responded. I also called the dealership at one point, and they were very unhelpful, bordering on unfriendly. It wasn't until I finally took the car to a different Audi dealership, in Creve Coeur, for help did we realize the West County Audi salesman had apparently switched the car on us and that we did not actually purchase the car that had been shown to us. This was a major disappointment for several reasons, but primarily because we felt we had been cheated. The salesperson at the Creve Coeur Audi dealership readily explained how we needed to use a USB cord to connect our phones to the car which was entirely different from what the West County Audi salesman had told us. Also, the car we purchased clearly didn't have the elaborate infotainment system that had demonstrated to us so meticulously. We've purchased many new cars, and this is the first time anything like this has ever happened to us. We do not recommend that anyone buy a car from this dealership.

I decided to lease a Velar from this dealership. The worst customer service experience. I drove in…read moretown from Jefferson City, Mo to pick up the vehicle, and my deal was not even done. The sales Manager asked me when did I want to pick up my vehicle, and told him Saturday, due to work hours. I emailed and called the sales manager six days ago, and I still have not received a response. I would never recommend this dealership to anyone.

I had an amazing experience purchasing a Lexus RC F from Plaza Jaguar. I found their listing online…read moreand worked with client advisor Kris Spector from start to finish. Since I'm 1,800 miles away in California and was buying the car without seeing it in person, the process was more involved than just walking in, picking out a car, signing paperwork, and leaving with the car. I was actually quite nervous about it all. But Kris helped me with everything from getting me detailed photos/videos of the car to assisting with my third-party pre-purchase inspection and shipping. He was attentive, courteous, and patient. When the car arrived, everything was in order and I didn't have a single complaint. In fact, I am in love with my new (used) car! I would not hesitate to deal with Plaza and Kris again! Kudos also to business manager Rich Grzyb and general manager Gary Hahn, who were both instrumental in helping to finalize the deal!

I ordered my Tesla online and was scheduled to pick it at this location on a Friday afternoon. I…read morereceived a message that my Tesla had arrived sooner than expected and that I could select an earlier pickup date, so I ended up going on a Wednesday night around 5:30. We were greeted right away by a friendly employee. He took care of us right away and pulled our car around. He walked us through all the next steps, he allowed me to inspect the car and make sure everything exceeded my expectations, I signed a few papers, and we were on our way! Everything was straightforward and easy. Probably the least stressful process you'll ever find when buying a car! My partner and I took an Uber to the dealership so that we could ride home in our new car together. Highly recommend!

Logan Harrison is garbage at customer service…read more Ah, the sweet symphony of progress: the future is here, and it sounds like ding-ding-ding! Ever since the latest Tesla update, my Autopilot experience has been transformed from a hands-free highway dream into a $10,000 babysitting simulator, where no matter what you do, the car is deeply convinced you've ghosted the steering wheel. Spoiler alert: I have been touching the wheel. Lovingly. Tenderly. Like it's a stress ball made of liability. But apparently that's not enough for Tesla, because now I get blinking lights and warning dings like I'm trying to hijack my own vehicle. And yesterday? Three strikes. Three. Because I dared to... drive near traffic cones. God forbid I share the road with a construction site, next time I'll just teleport, I guess. But don't worry, I tried reaching out for help. I told Logan Harrison (this service manager) what happened. His response? A warm and fuzzy, "That'll be $225 an hour for diagnostics." Excuse me? Diagnostics? On your update that broke my car's feature? This is a function we paid $10,000 for, and you're treating it like I'm asking for a favor to borrow your lawnmower. And here's the kicker: if you get too many of these little "strikes," Tesla just yoinks the feature from your car like a lunch tray in a middle school food fight. Doesn't matter if you were holding the wheel, making safe choices, or literally yelling "I'm here!" at the dashboard--nope. Big Daddy Autopilot knows best. Honestly, at this point, Autopilot is like that coworker who wants all the credit but none of the responsibility. You pay for the privilege of being micromanaged by your own car and then get penalized for trusting it. Anyway, thanks for the software update, Tesla. Can't wait to see what the next one breaks.

Bought my daughter a VW Beetle and we had great service all the way through the process! HIGHLY…read morerecommend!

I am a father and husband... and I bought my 19-year old daughter's very FIRST car from Robert…read moreFrancis (owner) and Jeffrey (salesman) from AUTO CITY STL! Our experience was WONDERFUL for all of the following reasons below: 1. Robert & Jeffrey were extremely attentive to us from the very first second we arrived the car lot, and drove away with the car I bought on October 21st, 2017!! 2. The car lot itself and display of cars for sale are neatly arranged for easy viewing and accessibility. 3. During my negotiations with Robert... it was a pleasant and easy transition and experience. 4. The used car I bought needed some minor repairs... and it was Robert (the owner) who responded to my concerns, and made good with the repairs in less than 2-days!! 5. Robert Francis (the owner), Jefferey (my salesman) and Robert's son (Robert Francis JR.) worked above and beyond to catered to my needs and answered all my questions with finesse and solid product knowledge. *I'M VERY IMPRESSED WITH THESE GENTLEMEN & AUTO CITY STL* Sincerely, Anthony Woodson (Customer For Life)

On Saturday I purchased a 2021 Subaru Crosstrek Sport at this location with the help of Ed Gerardo…read more He was super informative, he was very patient with all of our questions, and really helpful with the process of buying a car for the first time. We even stayed past closing time to finish up the process/paperwork and he didn't make us feel rushed at all. He even stood out in the cold to show us all the features of the car after we had bought it without complaining once. Thank you so much Ed for making the first time buying a car such a great experience. Highly recommend!! Also, they were very careful with Covid. Had masks on the whole time, inside and outside. Felt very safe.

Wow, I cannot say enough about how wonderful it was to work with Annie Thompson at Dean Team…read moreSubaru! Patient, kind, informative, quick to respond, great communication and overall just a very nice human. We will certainly be bringing our car back to this dealership for future service. Thank you Annie and Dean Team Subaru!

Butch Rinklin has the formula for a wonderful car buying experience. The truck is low mileage,…read moreclean, and mechanically sound. The negotiation for the trade was no pressure and very fair. The transaction was handled very efficiently and smoothly. The whole experience with Butch and Michelle made me feel valued and secure. It was the absolute best car buying experience that I have ever had. I will wholeheartedly recommend Butch Rinklin and County Auto Network to anyone considering a used car or truck. God Bless!

So yesterday I bought the car I've had my eye on for the past year. I finally purchased a 2006…read moreAcura TL and I did it with the help of Butch and Brenda at County Auto Network. I had been searching for a car for almost a year and finally found this one on their site after days of research. Brenda was very helpful when I came in the first time to test drive the car and very awesome to talk to about the car buying experience since this was my first time. When I finally closed on the car yesterday Butch did an excellent job of explaining everything to me and filling out all the necessary paperwork. They gave me a great price on my trade as well. Can't say enough good things about the process. I am one very satisfied customer!

I live in the Chicago-area and contacted several dealerships in the Midwest in pursuit of a brand…read morenew Audi Q5 for my wife after test driving it at a local dealership. Not only was Audi Creve Coeur the most competitive dealer I negotiated with, but they also had no issue shipping the car to my house in the north suburbs since they sell and ship so many cars to Chicago-area buyers. The entire process was seamless and I never had to drive down to St. Louis to finalize any paperwork as Audi FedEx'ed everything overnight for me to review/sign. My salesperson Carlos Ruiz was a pleasure to work with and even gave my wife and me a video tour of the SUV through Facetime. Whether you are a local or an out-of-state buyer, I highly recommend Audi Creve Coeur and Carlos Ruiz.

Adam Anderson and Caressa in the service department always take care of my vehicle and me. They are…read morehonest and transparent and have never attempted to upsell me or convince me to agree to service NOT that is not necessary, at the time. My last visit was in March 2025 for service that required working with my insurance company and Adam stayed on top of the issues and promptly responded to my insurance company and kept me abreast, along the way. He definitely went above and beyond. Caressa even stepped in, ensuring me they would do whatever they could to explain to my insurance company WHY an aftermarket part was not recommended. Ultimately, my insurance adjuster agreed and it didn't take an act of Congress. This is the ONLY AUDI dealer I trust with my vehicle in the STL area.

I purchased a 2024 Audi RS 7 from Audi Kirkwood under the clear agreement that it was Certified…read morePre-Owned (CPO). Months later -- and by pure chance -- I discovered it was never actually registered as CPO with Audi of America. I was sold this vehicle under false and misleading pretenses. My initial calls to the dealership were ignored. After persistent follow-up, they eventually acknowledged the mistake and promised to fix it and provide documentation. To this day, that documentation has not been provided, and my most recent email has gone unanswered. Instead of being proactive, the burden has fallen entirely on me to get answers. No apologies, no nothing. For a vehicle of this value, this is completely unacceptable. This is a clear case of misrepresentation, and I am now considering formal complaints with Audi of America, the Missouri Attorney General's Consumer Protection Division, and other consumer protection and media outlets. If you're thinking of buying from Audi Kirkwood -- be extremely cautious. Promises made at the time of sale may mean nothing once the deal is done.

My experience at Audi Kirkwood was terrible at all levels, other than getting me to walk through…read moretheir door. The internet put me in contact with a salesperson who informed me that all inventory of the model I was considering had been marked down to invoice pricing. My salesperson made sure I knew he was highly sought after and that his time was limited, as he was also working with another customer that day. I got to test-drive only one new car for roughly 30 minutes, which left me uncertain, and I told him so. I did tell him we could look at the numbers. After that, my unease grew as I felt I wasn't getting a fair offer on my trade. It was 2k less than other dealers had offered. They firmly told me, "we will lose $1,000 by taking your trade." At that point, I stated I would rather keep my trade and receive the $1,000 discount, so they would not lose that money. They promptly declined that offer. To make the trade point even clearer, they were only offering me $2,000 in trade for my Range Rover. Somewhere around this timeframe, a comment was made about "already spending 8 hours with me," and later, "that only $200 in commission would be made on the deal." The salesperson had already arranged for a car to be prepared for me to purchase before I had even agreed on the price or decided to buy one. I started to feel pressured and guilted into making a decision. As a stereotypical woman alone, I caved and agreed. During the rest of the buying process, the advertised "dealer discount" was used to tout why I was getting such a great deal, and why their hands were tied at the advertised price. I became so aggravated during this part of the process that I was about to leave the dealership when they offered me the option to return and get my trade back for the $2,000 by the end of the week. The next day, after arriving home with the new car, I let them know I was coming back to pick up my trade. I did end up doing so. Getting the trade back ended up being such a cluster that it would take paragraphs, and I will refrain, since "they were doing me such a favor." All I can say is this whole negative experience ensured I will never return to this dealership, not even for service. I am likely to resell or trade the car at a loss to get the memory it holds out of my sight. Also, if you buy from this dealership, be aware that you will be handed an arbitration agreement when signing the paperwork, as if it is a required standard document. It prevents them from being sued, even if a faulty car kills you. I was not even aware I had one until reviewing my paperwork at home. The salesperson emphasized the importance of positive reviews for him from the moment we were on the test drive. I felt pressured into proving one of those as well, and if you've read this far, you can tell I chose to share my experience instead.