I never write reviews but my recent experience with Lauren at Frank Webb in Malden was such a breadth of fresh air that I feel she is strongly deserving of my accolades. I had been searching for weeks on end to find a specific tub for a bath remodel. The tub needed to be a two apron style because of the space. I called another competitor and was told they didn't have any. I searched the big box stores as well as online searches. Lauren was able to locate what I needed quickly with one of their suppliers. If she said she would call me back, she did. How rare is that! Whenever she said she was going to do something she did. Her follow through, and follow up, was incredible. Her attitude and professionalism is fantastic. As we went through the process of pricing and sizing, she sent me quotes right away. When the plumber told me I needed to decide on the shower faucet stuff because he needed to install the shower valve the next day I went back to Lauren. Apparently you can't mix valves among manufacturers so you need to know what you want in a style and look. Lauren spent the time to show me various options for shower heads, hand held showers, etc., and stream lined the process saving me a lot of time and energy running around. When I asked her to send specs and installation instructions so I could make sure the plumber was doing the rough correctly, she did right away. Lauren is a rare bird in the world of customer service. If you want something nice, beyond the stuff in the big box stores, and don't know where to start I'd recommend you start with Lauren. I hope Frank Webb recognizes and appreciates the gem they have.
Dawn M. read more