My initial review was completely factual. I most certainly did not expect feedback from the sales agent the same day. That's absurd. As I said, I attempted to get the promised information after the date it was promised and made several attempts to do so. Ultimately I was told they were too busy with other clients to give me what they promised. Again, if that was stated up front I would have saved myself the wasted time. The business managers response only validates the hubris and lack of professionalism, most evidenced by accusing me of lying. Still 1 star at best. Go elsewhere!!! read more

I purchased my cabinets 10 years ago and had a good experience then. Recently, the coating one of the doors started to separate. Matt had a replacement made at no cost to me. Thanks, Matt! read more

Exceptionally poor customer service - and average products. We tried to work with Bridget to buy some granite for countertops, but her "I'm too good to sell granite to you" attitude was an immediate turnoff. Fortunately, the granite was average and not in any way exceptional, so we were able to easily find better stuff elsewhere. I'm sure that - at one point in the past - this was THE place to go to. But given the significant decline in customer service (as evidenced by the reviews below), I'd recommend that people simply go elsewhere until they revamp their sales team. read more

This is the best place to get cabinets in Boston. Great workmanship, materials, and service. I've gotten a few kitchens' worth from them. Just today I picked up an order. When I got there Mora told me she had looked them over, found a dent on one of the doors, already had ordered a replacement, which was ready when I came in. It's tough to express how rare that level of attention to detail is. read more

Designer Marie Kennedy was a pleasure to work with. The available space in my historic home was awkwardly shaped, but Marie turned it into a beautiful and functional space for a reasonable price. She had many good suggestions but never pressured me to agree to expensive add-ons, etc. Metropolitan in general is great. Wonderful showroom, many many options, very clear process for order and delivery. Quality of cabinetry is very high. When my contractor was installing them they kept saying "wow these are really nice cabinets". So happy with the results and won't bother going anywhere else in the future for kitchen or bath cabinetry. Thank you Marie! read more

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Incredibly helpful and timely! Maura Veo was our consultant and exceeded expectations. We needed a semi-custom cabinet with a short timeframe for turnaround and she delivered. Thank you Maura! We are so happy. read more

Top notch quality and choices. The inset cabinets are gorgeous and it's convenient that they can do custom vanities. We will use them again in the future! read more

Metropolitan contacted me and now my bathroom is complete but took way too long even during COVID time. Bottom line I am happy with the vanity. read more

We had to rebuild our kitchen due to a house fire. We used Metropolitan for cabinets and countertops. We reviewed a number of cabinetry options; Metropolitan was competitive in price, and the quality matched the best of others we reviewed. The salespeople were patient with our decision making. The cabinets arrived on schedule. When we had questions after installation, they were responsive and helpful. read more

Terrible kitchen cabinets - over expensive , broken parts, chip material.. regret a lot to buy from shop in Watertown , MA. I complained to Bob, who took order , he promised that manager will call to see problems- nobody never called. My carpenter spent a lot of time and energy to fix all broken chip cabinets, that were made from poor quality laminated material. I ordered also handles for kitchen cabinet, number did not correlated with requested, no screws :( Person - receptionist is very nice but she is not responsible for all mess that you will have. Sorry to tell that, I do not like product , for money that they charge you can buy much better in other place. Metropolitan have to look at cabinets they produce and see if they would buy them for their own houses. read more

If I could give zero stars on their customer service, i would! My husband and I walked in, and looked at their floor samples on display. There was a sign that said "floor sample on sale, please ask a sales associate" but when we tried asking the lady at the reception counter, she was very curt, and said " there's nothing on sale, everybody is busy". She didn't even know about her own company's products. When we insisted on her asking someone, she gave us a dirty look, and brought out an elderly gentleman who was equally as unhelpful and curt in his replies to us. I can understand that they have enough customers to be snobbish, but it's just plain bad customer service. I was looking to do my kitchen remodeling and bathroom remodeling but I will never give them my business ever. Also, they claim they do not give out pricing information to the public - you have to get prices through your contractor, so your contractor could have a mark up which is not disclosed. Beware! They just shrugged when i asked them about this. My advice is to stay away if you can. read more

They're impossible to get a hold of. And communication after we purchased the cabinets and countertop was slim to none. We had no idea how long everything was going to take. And their invoices are the worst. Don't even bother to try to understand. They can't seem to grasp the concept of emailing an invoice either. read more

Designer Marie Kennedy should be your go to person when you visit Metropolitan Cabinets. She's super knowledgeable and she gives you all the options available without being biased. She's ready to provide her opinion whenever you ask and she'll do it in a way that provides comfort that you're making the right decision. Many times she helped my wife and I make decisions we were both struggling with. We couldn't have gotten the final result of our beautiful kitchen without Marie and I'm very thankful we got to work with her! Whenever we do another kitchen or space that requires cabinets we'll be calling her again. I wish I had more stars to give her!!! read more

Very disappointing experience here. I ordered cabinets here in August, got MOST of them in December, sized incorrectly, missing pieces, panels, shelves, etc, and as of Jan 31 I'm still waiting. Zero communication skills, no hand holding here. Terrible customer service at this branch. No urgency or effort made to appease the customer-me. The product is decent and I have heard of people having a good experience, but mine was not. read more

If I could give 0 stars, I WOULD! Worst experience ever!! Mora Veo was the consultant that assisted us. We informed her from the beginning we needed our order asap. She continuously lost information, would use her shift availably or daughter as an excuse for why she wasn't available, horrible communication skills, didn't inform us she had lost information that she now had being waiting on, extremely unreliable. When I asked why order hadn't been placed yet she told her boss I yelled at her & then canceled our order with the ok of manager, without hearing us out. They ignored us after & took their time to refund us, I had to get my bank involved to retrieve my deposit. I was way to shocked of there lack of unprofessionalism & insensitivity. I found Mora to be super rude & inconsiderate. A lot of other people have also complained about Mora in reviews, wish I had taken the time to read it. There are plenty of other great nearby store with more variety and better reputation. read more

We worked with the team at Metropolitan for 3 weeks to come up with the best granite they had (it wasn't a great solution, but we made do). And then - at the last minute - they sold the granite out from under us, leaving us high and dry. read more

They were recommended by my contractor and I told him that I would not use their Watertown showroom again. Wendy has yet to respond to my questions; her approach is one of disinterest. Their Norwood facility where I looked at the countertop is better. read more

This place was recommended to us by our contractor. We've used them to provide cabinets for our kitchen, and vanities for our bathroom. Our contractor had already sent over the info on our kitchen/bathroom. They were very helpful in helping us wade through the selection of styles, hardware, colours, finishes, and also helped us come up with a nice usable layout. read more

I am a designer and have used Metropolitan several times. They are terrific and offer lines of cabinetry from very economical to top of the line. They have great designers an are always responsive. Wendy Savino in the Watertown shop is great. Excellent service after cabinets were installed. read more

I am re-modeling my kitchen; my contractors ethically did not pressure me to use a certain cabinet/counter supplier, but they did recommend Metropolitan. I am very glad that they did. The showroom in Watertown is easy to get to, and has parking. It is very well laid out, displaying an enormous selection of products and styles of cabinets and countertops, and numerous appliances. The representative/designer that I worked with (Liz Karp) had the perfect professional touch: friendly and engaging to establish a comfortable working relationship, with her focus being centered not on pushing products or imposing her vision, but instead on getting my functional and esthetic goals clearly defined. She made a number of excellent recommendations, many of which I accepted; no pressure when I declined. The countertops were a less complicated product, but again the granite specialist was careful and exacting in making sure that they produced what I had in mind. The end product is stunning, and it works. As a furniture hobbyist, I judge the craftsmanship to be sound. My opinion went up even further when I accidentally became 'that problem customer'. There was a misunderstanding about a few of the drawers; I did not notice until after the cabinets were delivered and fully installed. Metropolitan's (Liz, and the owner Stuart) response was refreshing: "What can we do to make you happy?" Despite my request/expectation evidently being outside the industry norm for drawers, they made me 4 new ones. No charge. Out of gratitude to them, I request that you not frivolously test their collaborative spirit. But I unconditionally recommend them, knowing that if there is some kind of snag they will do their best to make it right. read more