DJ from Edgeworth Appliance is fabulous! Quick response and very knowledgeable! Highl recommend!read more

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

We just moved into a new apartment where we were told we'd have access to two washers and two…read moredryers -- all "free" with the rent! Turns out, one washer/dryer pair belonged to the other tenants (which resulted in an awkward encounter when our neighbors found us using their stuff) and the other washer was broken. Thanks rental company! My husband and I were going to eat the cost and buy a new washer but, on a whim, I decided to call Boston and Cambridge Appliance to see if they could fix the washer first. I called them yesterday, late afternoon. Less than 24 hours later, the washer is in great working order and we saved ourselves A LOT of money. The repairmen were also incredibly friendly, efficient, and helpful. They keep all their supplies with them in their truck so unless you have some rare problem, they can fix anything on the spot. Can't recommend them highly enough!

I was really disappointed witth this place. I called on a Sunday about 3 weeks ago because my…read morewasher was not working. Kevin called me back the next day and said he would be able to stop by my house no later than Wednesday or Thurdsay. Well... Wednesday rolls around and I decided to give him a call to check in and see which day the would be stopping by to look at my washer. There was no answer so I left a message. Thursday I decided to give him a call again around 4 and again there was no answer. It has now been 3 weeks later and I have still not heard from Kevin so I decided to take my money and business somewhere else. I would have appreciated a call even if he wasn't going to be able to make it until the following week. However I received no phone call and in my opinion that's just bad business.

I was having trouble with my Fridge so I popped in here to explain what was going on. Kevin nicely…read morewent over some possible problems that it could be. It was late in the afternoon so he couldn't get to my home before he closed. I explained that this is my only fridge and I have a new baby at home. I also told him that I had no problem getting my hands dirty and taking it apart myself. Sympathizing with my situation, he had me call him that night to walk me through some troubleshooting methods. As it turns out, the thermostat needed to be replaced, that's it, a $15 part ( that I bought from him) and I did it myself! This man could have easily came to my house, charged me a million dollars and took me for a ride but he didn't. Just an honest man who helped me out like a friend would and you really don't see that nowadays! I just thought he should be recognized and recommended for that. P.S. My wife was kinda bummed, she was really hoping for a New Fridge! (of course!)

,My wife and I have been searching on-and-off for a refrigerator since late 2019. Finally, we had…read morean idea what we needed as far as capacity, size and style. We were somewhat limited by the height of the space for the refrigerator which limited our options. I really wanted to buy one from local store over a big box store. We went here during the summer and were met by Kellie. She is one of the most knowledgeable people when it comes to appliances, and "service" seems to be her middle name. She quickly pointed out the models that would fit and we completed the sale. Throughout this process she never hid the fact that there would be delays on the manufacturers end due to COVID and the limited staff at the factories. When the Refrigerator was still pending shipment in August, during the tax-free weekend she easily redid the order for us to save us the nearly $100.00 in sales tax, while keeping our order in it's original place in line. These are the types of things she and her company can do that I think would be much more difficult to accomplish at the big box stores. I thoroughly checked their prices against others, including Costco, and they are more than competitive with any other retailer, including the big box stores, so I am more than comfortable ordering my appliances from here. So combine great prices, with customer service, and going the extra mile for their customers, and what dod you end up with? Kellie at Beach Sales, Inc.!

i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

What a great company! Tech arrived promptly on time, found the problem right away, fixed it right…read moreaway, spent several hours tuning two of our systems and did not leave until everything worked correctly. Bravo ABV!

We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

Karen is a very talented seamstress. I had a favorite top made by another seamstress friend, that…read morewas made of a very delicate fabric, and had become worn due to time and use. I met with Karen to show her the top and to ask if she could make me two similar style tops. She was able to perfectly replicate my favorite top. She also took any stress out of the process, as she selected fabric and designs based upon my preferences. The tops came out wonderfully - lovely quality, style, and price. I highly recommend Karen, as her work is excellent and she is very pleasant to work with.

From the owner: Please note: All work is done by appointment only! Absolutely NO drop-ins, please. Please call or…read moreemail to schedule an appointment. Exact address will be sent with your appointment confirmation. KM Sewing services and repairs all brands of non-computerized sewing machines, specializing in older models. Service calls are available for clients with machines that cannot be transported for service. Commercial service calls for the sewing industry are always welcome. Private sewing lessons are available for all levels, from beginner to advanced. Intensive classes in dancewear construction are availabe for advanced students with a minimum of 3 years of sewing experience. Single lessons to learn how to properly use you sewing machine or serger are also available. Yelp has removed or hidden several of our positive reviews in an attempt to strongarm us into paying for premium service. You can access a few of these hidden reviews by clicking to view the reviews that Yelp has listed as "not recommended". Please see our facebook page and Google listing for an accurate, comprehensive list of reviews. (Yelp will not allow us to post links to those pages here. Please use Google to search for "KM Sewing" to find these pages.)

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.