The worst company I ever worked with - old equipment- would not update -- do not sign any contractsread more

First off, I didn't sign up for Bates. I originally signed up with Kentucky Alarm Services, which…read moreas stated in my review that I left on their page before Bates took it over and changed the name to their own. https://www.yelp.com/biz/kentucky-alarm-services-lexington-2 I spent almost $2000 on security cameras that I was told were warrantied and were, for as long as Kentucky Alarm Services existed. Slightly unbeknownst to me, KAS sold out to Bates. Low and behold when the cameras faulted one by one, we were billed each time that they came out to repair them. Each time, my husband called to argue the warranty, each time a collection notice would follow. We finally gave up and brought new cameras elsewhere. This summer, months ago... my alarm sensors stopped working. At least twice, my daughter came home and without disarming, she was able to make it upstairs, to bed without ever tripping the alarm. For the last few months practically the only thing we've been using the Bates Services for, was for my husband to enter the garage... that was an app feature, to open and close the garage from the app. Finally months later, I decided to disconnect service altogether. My husband called and was told that we needed to give a months notice, by sending a simple email. That I did. Days later, again, unbeknownst to us, they disconnected service... while my husband was at work. So, when he got home, he discovered this and had to wait on me to arrive home before he could entered... should've hung on to his garage door opener. The next day, I was surprised to find a mailed notice explaining that we were still responsible for the upcoming month's bill... which we were already aware of. What I am appalled about is that they want you to pay for that last month, but disconnect and ban you from service during that time frame. So, we hadn't yet connected our replacement alarm service. I've never heard of any company or contract that requires you to pay something without providing service. I will mention, that after my husband made a few calls, they credited back that last months service that they disconnected anyways, so I'll give them a second star. Beware.

We recently moved cross country and needed a security system installed…read more I researched Security Companies in Lexington KY BEFORE we moved and found that the best reviews were for Cornerstone Protection. My main criteria for any company is always "Honesty & Integrity". I hit the Bulls-Eye! Reading reviews pays off because we are TOTALLY satisfied with the service from Cornerstone. The setup, the panel, the app for our phones: All were explained in detail. Shannon and his team are so down-to-earth, knowledgeable, and explain everything. (They will explain at whatever level each person can understand.) I have contacted the Service to ask a question or two, or three.....by email, text, or phone.....and someone always picks up the phone or gets back to me within a short period of time. Thank You, Cornerstone Protection, for keeping us safe! The End.

I needed to cancel my ADT service as I'm selling my Ashland, KY house. I was told I could…read moreaccomplish this online but the function they told me to click on wasn't an option. Was also told I could do it using the chat app. I could not. Finally, when I talk to someone on the phone, they spent all their energy on wanting to install ADT at my new home. I will never use ADT again. Going forward, any business that is this difficult to communicate with will forever be removed from my approved contractor list. Goodbye ADT. We had the service for 3.5 years and was never happy with the service.

Outstanding support and service! Recently purchased 2 Samsungs and went through the installation…read moreprocess. Quality of work and Barney's entire staff are top notch.

Good products but bad designs. They wanted to put all our…read morehome theater speakers in the ceiling (except the sub-woofer, which they wanted to put in the wall). Who wants the watch a movie with all the voices coming from the ceiling? And they charged an extra "design fee" for this!

Recycling old computers. Got help and dropped off the computers. Conveniently located.read more

Nathan from Elite Technical Systems responded VERY quickly to my request for a laptop repair, and…read morewas able to quickly remove the stripped screw from my laptop casing and replace the SSD I purchased for under $200! I had a little drive to Taylorsville to take care of it, but it was worth it. Hats off to his partner Christine, as well, for handling the transaction. I'd recommend Elite to anyone needing a quick tech fix.

called them -- quoted a price. Showed up right on time. Dismounted old TV and installed new one…read morequickly, efficiently and cleanly.

Josh came out to our house (just moved in 2 weeks ago ) to install 2 tvs and evaluate the…read moresurroundsound system that was currently in the house. I wanted to know what we could do to update it or make it more streamlined. He worked very efficiently and gave us all the options of how to improve our surroundsound. He went into detail of the pros and cons of each method. Very informative. Would definitely recommend! 5 stars

Don't recommend! obviously incompetent ! Didn't wrap my duct work.. after installing 2 AC units…read moreand 2 furnaces.. not a cheap job! The girl on the phone today hung up on me. very rude. Customer Service is awful! !

Expensive, but the best at what they do. Staff is always friendly and courteous and you definitely…read moreget the impression that they are knowledgable and well-trained in what they do.

Great company! Highly recommend! Very responsive people and helpful pleasant service.read more

The guys always fix my problems quickly. They are very professional and genuinely good people.read more

I had a system malfunction warning on my Carrier heat pump. Called them to send a technician…read more Instead they told me to check my filter. The filter was almost clogged. Cleaning fixed the problem. They saved me a service call and didn't have to. Great to see honest people in this world.

Service has deteriorated over the past year and cost to repair is price gouging. $350 to replace a…read more$60 thermostat. I believe they have been purchased by a larger conglomerate.