Our real estate agent referred us to Franklin Direct, and we worked with Justin Walsh. We thought getting a loan would be super stressful--tons of paperwork, digging up old documents, slow responses... just a lot of back and forth. But Justin made the whole thing way easier than we expected. He answered all of our questions fast, kept everything moving, and helped us close in just 15 days. What we thought would be a headache ended up being the smoothest part of buying our home. We're really glad we got connected with Franklin Direct and Justin. We'll definitely recommend them to anyone buying a home. read more

From the get-go (the pre approval process) to the actual loan process and finish and even now AFTER loan closing and escrow, Justin and Christel have been there every step of the way. They gave us a checklist of items they needed, when they would be needed, when the next steps and process would be and were great at keeping track of, following up and just to answer all of our questions. Could not have asked for a smoother loan/escrow process with them and our realtor. They explained everything and gave us all our options even if they were time consuming for them to research/formulate, just so we could go with the best loan for us. Christel especially... you were amazing to work with and so thankful for always checking in and making sure this was as stress-free as possible. read more

Long story short......Contacted Franklin Direct, they ran my credit only to have the loan agent drop and ghost me. I guess he quit. Cory Shore tried to pick up the baton. A week later declined with good credit and ownership of my home because I have a new job. Really negative experience with these people. I asked to be taken off there mailing list. Now I'm on their email "blast"Would never recommend them. read more

Justin and Christel are extremely helpful, punctual and professional. They made the home buying process very easy and laid out all the options for loans so you know exactly what to expect. There was nothing at closing that they didn't prepare me for, no surprises along the way. Justin was so quick to respond when I needed to crunch some numbers on a property that I was interested in and would hop on the phone to explain everything at the drop of a hat. Weekends, evenings, early mornings, Justin was always there and willing to help. I 100% recommend Justin and his team. I am a first time buyer and will be a long time client of Justin and Franklin Direct. Do yourself a favor and enlist the help of his team, they will exceed your expectations with flying colors. Thank you, Justin and Christel! read more

Justin and Chrystel were epitome of customer service. They make the process look easy for first time homebuyer and they are with you, side by side, throughout the course. They are knowledgeable, trustworthy, and accommodating. I cannot ask for more and they are the best in the industry. One thing I like working with them is that they don't pressure the customer and instead they genuinely follow up with you on the status of the application. I am glad that these two are on my side as part of the home buying team. I would recommend these team to handle your home lending needs. They are honest, fair, and values the customer voice. Their willingness to help and provide assistance unconditionally made us comfortable on the loan application process. They are fit and ideal for first time homebuyers and will not hesitate using them again. read more

I have worked with Justin for the past four years, on all my referencing. I must say Justin and his team are very professional, they walk you through the whole process and make you fill at ease. I have recommended a number of friends to Justin and they all have been satisfied with the service they received. I am working with him now on yet another refi on my home. He and his team are the only people I trust with my largest asset. Highly, Highly recommend this company!! You will be very satisfied. Alane Webb read more

Truly a smooth process! Matthew explained and took his time how we're able to benefit cash out refinance. From our initial consultation to our final closing. I have nothing to say but excellent service and smooth transaction. Matthew Hearn and the entire team also work with my deadline! In less than 3 weeks - we close and funded! Excellent service! Thank you so much Matt! read more

DO NOT GIVE ANY PERSONAL INFO TO ANYONE FROM THIS COMPANY. THEY RUN YOUR CREDIT AND YOU NEVER HEAR FROM THEM AGAIN. SCAM SCAM SCAM SCAM SCAM SCAM Horrible customer service. Julius was the representative I dealt with. Explained to him type of mortgage(refi), I wanted. Impounded, buy down rate if need be and take out cash. We spoke for approximately 30 minutes. I gave him all my information and he stated he would call me back with an offer. He ran my credit and needless to say he didn't call back. I called him a few times with no response and always left a message on his voice-mail and I even texted him. Finally called the main office and spoke to a supposed manager whom stated he would have him call me back. I received a text from him stating he would call me tomorrow. I haven't heard from him ever again. read more

Justin Walsh and Christel Pearson were so involved and helpful with getting me a loan to buy my first home. They are very available and willing to answer questions and offer support. I feel confident that they worked in my best interests and I'm grateful for their kindness! read more

Matt Hearn, with Franklin Direct, is professional, personable, educational, and most importantly he does NOT come across as a salesman trying to earn his commission!! (my wife & I pride ourselves on being educated, not being sold to). Let's face it, loan officers don't get paid until clients complete their loan process. Matt wasn't pushy, at all, during my entire refinance process. He took his time educating my wife and I every step of the way. He even provided a strategy that would've decreased his commission. Initially we were going to use another reputable broker, but that broker had me focus on getting the lowest rate (with a very hefty cost to me), but getting the lowest rate isn't always the best approach (I learned this as a loan officer myself back in 2003). Sometimes getting a little higher rate actually works out better (kind of counterintuitive, I know). Only experienced and knowledgeable loan officers can offer strategies that work better for the homeowner. Don't just focus on the lowest rate. Listen to the experts (like Matt & his team) to get the loan that works best for your family. Thanks Franklin Direct! Keep up the good work! read more

I will be recommending Franklin Direct to everyone I can. Justin Walsh helped us through the loan process from start to finish. He made each step easy to understand and we were done quickly. Thank you Justin! read more

We had absolutely the best experience working with Justin and his team for our purchase. They are quick, responsive, and thorough. We will be back when it's time to refinance. Thank you Franklin Direct! read more

Justin and his team did an incredible job on our refinance yet again! The interest rate was competitive, they were professional and responsive as always. Wonderful experience and highly recommend! Thanks again Justin and Team. read more