It was a waste of time and money. They only had one…read morequalified person doing the laser treatments then when she left, the person filling in for her did not seem to know what she was doing. They rip you off wanting you to commit to a certain number of treatments that made absolutely no difference.

Great ladies and great membership possibilities! Booked quickly. Desiree was very knowledgeable and…read moreSchaeffer was a huge help as well.

Had a signature massage and facial. Everything was great from the moment you walk in you start to…read morefeel the relaxation, the friendly staff, the salt room, and services were incredible! I've had Nico and Elvis for the massage. Will definitely be booking again.

Although a little on the pricey side, this was a great splurge for an amazing facial. When I…read morearrived and got checked in, I was led to a waiting room that had a Himalayan salt wall and was very relaxing. There were other people in the lounge chairs, also relaxing, and waiting for their services. When it was time for my appointment, my Aesthetician promptly came and got me and led me to the treatment room. It was very soothing and smelled great inside. I loved my aesthetician and she did a great job with my facial. She had a lot of recommendations and of course it's optional at the end if you want to purchase any of their products that they have there. I will definitely be back for another service!

Doctor Kelsey Mauro was great! I was well taken care of, the staff was awesome. Whenever I felt I…read moreneeded to see Kelsey she fit me in her schedule and I appreciate that! I'm lucky I found this place!

Two stars because it's clean inside, but one star for the rest. Lazy office who doesn't listen to…read moreyou. Made an appointment online a few days ago asking for an appointment for x. Asked a question in the comment section about insurance and cost. They called me back, scheduled and said good to go. Show up for the appointment, driving 30 minutes to get to their office, and they told me it would be $70 for the copay for y. I said that's fine, but that's not why I'm here. I literally spoke to someone about this two days ago, they didn't have anything in my notes. On top of that, when I asked them to give the price if insurance didn't cover, I was told to call my insurance "and figure it out." Ummm no! That is why I'm coming to a doctor office. YOU call my insurance and figure it out. I was told they don't handle that. So I walked out. Note: I would have been fine paying out of pocket, I just wanted to know the cost in advance. Online said between $150-$1,500 and that is a big gap/difference. They absolutely refused to assist in getting information. I will go elsewhere and pay out of pocket, but will not work with rude individuals who don't give patients the courtesy of helping the process by doing their jobs. Do not recommend.

Katie is the sweetest person ever! Her makeup skills are amazing and she is incredible at what she…read moredoes. I would recommend her to anyone I'm definitely going back next time I need my makeup done and I would love to try her other services!

Katie, is such a sweet esthetician. I normally get facials & microdermabrasion, which helps out my…read moreskin a lot, especially dark spots. Katie is understanding & a great listener to what you want done. She is more than willing to work with you & educate you on what products she has available for sale. I would definitely recommend her to anyone with skin care needs.

I wanted to share this because I've tried quite a few places in Nashville, including some high end…read moreaesthetics practices, and nothing has compared to Jack & Jill Aesthetics and Madison Trammel. From the moment you walk in, you feel taken care of in a really genuine way. Nothing feels rushed or transactional, and the whole experience is just calm and easy. Madison really has such a great eye for detail and a very natural, balanced approach. What I appreciate most is how natural everything looks. I always leave feeling refreshed and more like myself, just a more youthful, rested version. Never overdone, never obvious, just really tasteful results. If you're looking for somewhere that really focuses on natural beauty and makes you feel comfortable the whole time, this is it. I wouldn't go anywhere else. Took me since 2020 to finally find a place as good as my Dr. in BH, LA and I couldn't be happier.

I purchased a Groupon for two services. One service was completed, and the second was originally…read morescheduled for last week. The office made a scheduling mistake, so we rescheduled for tomorrow. A few days before my appointment, I received a text saying I would now need to pay an additional $50 "health assessment" fee due to a new Tennessee state law. I looked into it myself and could not find any law specifically requiring this fee. More importantly, this charge is not disclosed anywhere on Groupon or on their website -- even now, after supposedly being "required." New clients are essentially being blindsided with an extra mandatory fee after booking. When I questioned it over text, I requested a phone call for clarification. The manager called me with an immediate attitude, saying, "You asked me to call you," and the conversation only got worse from there. Instead of professionally explaining the situation, I was told my choices were to pay the fee, choose a lesser-value service, or cancel. Every concern I raised was dismissed with "I'm not arguing with you." Very disappointing experience overall. Hidden fees and rude customer service are not okay, especially when customers purchase services expecting transparent pricing upfront. I will not be returning.

This is the place to go for your health needs. They do IV hydration, which was the reason for my…read morevisit. They call you back, you'll answer a few questions, get prepped with the IV, and instructed on the procedure and things to be mindful once completed. Facility is clean and the procedures are fairly quick. I highly suggest making a reservation, but walk-ins are welcomed. Check out their website to see what all they offer.

Just had my second Botox appointment with Sara--I want to encourage you to give her a visit. She's…read morequick, gentle, and very entertaining! Pam

I reached out to Brow and Skin Co to make an appt for my friend who had recently lost her husband…read moreand dog and is in a really bad place. We had planned a girls day of shopping, nails, lunch and brows. Sheron was super sweet and communicative with scheduling the appt. We arrived a bit early and I texted Sheron to let her know. She greeted us at the door and escorted us in the room which was gorgeous. Very calm and soothing with plants, beautiful decor, calm music and it smelled great. It felt as we knew Sheron! We talked about getting older, music, spa things, products, etc. It was like hanging with a friend who does your brows. She did explain what she was doing with my friend and addressed her concerns and answered questions. I LOVED the result of the brow tint and wax and thought she did a beautiful job, I will be back for Sheron to do mine! This was my friend's first time with tint/wax so I'm still waiting to hear if she will keep it up. Thank you Sheron for a great start to our day and for being so kind and professional.

It's not easy to find someone in the brow department. Brow and Skin Co. offers Wonderful work…read moreshaping beautifully defined, natural looking eyebrows. Greats studio, clean, private, excellent decorum. Will return!

I recommend you know exactly what your insurance co-pay should be ahead of time because they…read moreovercharged me by $85 and won't return a call 2 days later. And good luck getting the billing person to answer the phone...4 calls in 2 days straight to a machine. As far as the dermatologist, she spent a total of 30 seconds in the room freezing the spot on my head...so no complaints but she did nothing beyond the minimum

When I first walked into this office, everything was so nicely decorated and comfortable. I was…read moreimpressed that it didn't even feel like a typical doctors office! I was supposed to see Dr. Lee, but ended up seeing her midlevel. This was fine, she was nice and seemed to know her stuff. Unfortunately, those are the only positives. As for the negatives, if you work for either big healthcare company that is in Nashville I would not suggest going here. I verified ahead of time that this office was in network for my insurance. Unfortunately, they send the pathology results through some little lab in Columbia that I doubt anyone's insurance fully pays for. Be prepared to get a HUGE pathology bill, even though I asked repeatedly before making an appointment if they used hospital based labs. As long as you are prepared to pay a large bill out of pocket, I would recommend them as fine. If you are trying to let your insurance do what insurance is supposed to do though, I would advise getting clarifications from the office before booking an appointment here.

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias