Essentially, one of the most unethical establishments in this city. The towing guy hitched my car as I was standing 50 feet from it, saying goodbye to my grandparents, whom I was dropping off at their housing for the elderly. His response was 'Yes, I did see you, but how would I know this was your car?' Well, perhaps because I was standing near it....not sure, how else. The guy proceeded to yell obscenities at my 88 y.o. grandfather who was, obviously, incensed at the whole situation. I have lived in Allston for over 10 years, and this unseemly establishment behind the Autozone is a shame to my neighborhood. read more

Frank's ABC Towing - Towing Near Me

I found myself with a flat tire a few months ago. I called and they showed up promptly. My flat was replaced with my spare in minutes. I was especially grateful because I had my newborn with me and safety was of top concern. The guy who helped me was so friendly and stayed to make sure I got out of the parking lot and down the street safely. Thank you! P.S. They also took credit cards, an added bonus. read more

Today I was towed by Frank's. I was legally parked in my parking spot at the apartment building. When I came outside and noticed my car was gone, I called Frank's and was very pleasant to the person answering (I've worked in customer service and there's nothing worse than being just the messenger delivering bad news!) I was told it would be $143 in cash. I got the money and promptly went over to the tow yard. Upon arriving, no one was there to answer the door so I had to call back. Then a young guy walked around the corner and jimmy'd the lock to get us into the auto body shop's office. I figured I'd make small talk, as I saw a dog crate. "Oh, you have a dog?!" He goes, "Yes. And when she's here she's not that nice." I got chills because he was so rude and wouldn't even look at me! I gave him the $160 (all 20s). He goes "I don't have change. Needs to be EXACT." I said, "well the guy on the phone never said that." So my friend and I start counting the change we have in our wallets because I'm NOT about to give this guy anymore than they deserve. After watching us count for 3 mins, he says "oh I found the change in the back of the drawer." How convenient!!?! We finally get our receipt and he says he'll move the chain to let us get my car out. We go outside and a tow truck comes RACING into the tow yard and almost knocks over my friend who had to jump out of the way. Some junkie girl is in the passenger seat. I try to smile at her but she has this AWFUL look on her face. I get my car and pull back out to the lot where the tow truck is. I get out of my car to move my bags from my friend's car into mine and that girl starts yelling "Are those the dumb b*tches from that apartment complex?! Idiots! You know you can't park there!" We did NOT deserve that harassment, especially after I had been so pleasant the whole time! My advice, bring a large man with you if you get towed or at least don't go alone! read more

This is easily the worst of the worst when it comes towing. Someone parked in my paid parking spot. Cool. Called the tow sign to report it and was greeted by a chain-smoking operator who said they didn't service this lot. After I mentioned the number and company name on the sign, she said that they did service the lot, but were in the process of a merger so they didn't have the necessary information to find the address. This, of course, makes absolutely no sense, but I digress. At this point, she began to sass me and hung up. Nothing like paying $150 a month for a parking spot that is serviced by an antagonist from Bob's Burgers. If you're a property who needs towing services for your lot, you'd be better off buying some wheel boots, instead. read more

My daughter and I were verbally assaulted by a driver yesterday while we were picking up Turkey dinners at the Brookline Food Pantry location on Egmont Street to deliver to local residents in need. I live parked where I was to told to park since the bags were very heavy. I was not blocking anyone, and there were no cars waiting for a spot. The tow truck driver yelled at my daughter and I, inappropriately, and was clearly trying to intimidate us. His behavior was deplorable and disgusting. read more

My car needed to be extricated from an icy street, so I called Frank's. They had a tow truck out within 20 minutes, and charged $75. I was impressed that they responded quickly, and were cheaper than three other towing companies I called (who charged $100 to $125, and had at least an hour wait time). I would recommend these guys if you find yourself in a similar situation. read more

This biz seems shady to me.(I can see many others have had similar experiences with "Frank's ABC") I parked at the Speedway gas station and ran into a neighboring fish market for 5 minutes. My car was gone when I walked out of store. They towed me 3 blocks and charged me $142 cash, after I walked the 5 minutes to get my car. The guy couldn't have cared less about my situation. He must have been sitting there watching me park, as the gas station was not ever aware that I had been towed. You suck Frank's ABC. read more

Biggest scum bags on earth. All the signs suck. Nothing is labeled correctly. When you call, the owner Frank is an ass. Only gives attitude and treats you like you're scum. Nothing good about this company. The BBB is getting a nice call about this place. read more

I like to consider myself a classy person. So I'm not usually one to review a place and cuss and outta character, but FUCK this place. I wish I could leave zero stars. I was at my brothers little apartment community hanging out with him and some friends. It got late so I left with one of my brothers and I see these wack bastards pull up next to my friends car. I roll down the window and say "I know whose car this is, I can call them out right now to get their car" and this Elmer Fud fucker gone say "They called" and THEN hooked up his car and pulled off hella fast. Now, the person who called for his car to be towed hallasses inside his house because promise you I was 2.5 seconds away from punting him across the way. It makes no fucking sense why you asked for a car to be towed when you aren't even gonna park ya raggedy ass car, AND why you wouldn't wait for who owns the car to just move it. Bitches. Have a good night. read more

Is sad that this people take your car from your parking spot.....I know we all need money but come on $175 dollar from a single mom that works every single day to feed my kids e was sad. read more

I've never been on the receiving end of PURE RAGE for absolutely no reason until tonight. This guy is insane. He was in the middle of towing my car from the Dunkin' Donuts so I asked him if there's any way to handle the matter right then and there. After a minute of pretending not to hear me and continuing to try and chain up my car in hyper speed mode, he said he'd give me a few minutes to go get cash ($130). I came back within 3 minutes and he was gone. When I got to the tow place, he started walking towards me SCREAMING as he violently threw all his tools towards the ground because I was not supposed to be standing where I was standing (the parking lot of towed cars). Then, as he got back into his tow truck, he drove towards me at full speed, clearly trying to either scare me into thinking he was going to run me over OR actually trying to hit me. If I hadn't jumped out of the way, I'm sure he would've killed me. This guy just exudes PURE RAGE. He's an absolute danger to society and should be locked up in solitary confinement. Update: Reflecting on the incident a couple of days later, I now realize that this guy must have been going through an intense withdrawal or was in the middle of a high that provoked a violent rage. Be careful people. This guy is dangerous. read more

I hope your car never gets towed from this company!! They are the WORST, this company is a total scam! They stole money from my car! Very poor customer service! They don't deserve any stars! But I have to in order to let you guys know of my experience with them. read more

If zero stars was an option that's what I would give. I was right around the corner when the guy came and swooped my car up. I had my blinkers on and was gone for literally 1 minute. If the guy took the time to step out of the car to feel my hood, he would have known it was still smoking hot. We shouted at him and he ignored us and continued to tow my car. I ran after him and continued shouting until he acknowledged me. This guy was just plain rude!! They scam you into giving them money and mind you cash only was accepted. When he dropped my car I went to inspect it to find scratches in the front where it dragging on the ground. The guy took off without even looking back. I plan on calling the company tomorrow demanding to speak with the owner! This is not a way to do business. You don't just up and tow someones car when they are 15 feet away. read more

The owner and guys at this company are all jerks and completely robbers. They tow cars without reasons, ask for extra cash, saying rude words, and threatening at night. The company and the owner should be punished. read more

Avoid at all cost! The longer they stay in the neighborhood, the more people will suffer! Towed my front wheel drive car with rear wheel and left a 15-inch by 5-inch scratch on my car. Their explanation is either I can't fucking drive so I back into someone else's car or it was a hit-and-run by others. My car was in a spacious garage. I was gone for 3 hours. There was no way someone would hit my car and left a huge scratch like that. Now every time I walk into the garage and I see the front wheels' tire trace on the floor, I can still hear my car screaming while they towed it away, seriously sometimes in my dream too. No car is supposed to be treated that way. I am having inspections done on my car and I will take them to the court for sure. Sir, please take your business out of the human world. It doesn't belong here. ;) read more

Stole personal belongings from my vehicle while towing it. Manager denied it l, bragging about making $1500 a week so they have no reason to steal. Completely unprofessional and very rude!! read more

This place sucks and they are vultures. I went to a show at the Paradise and parked in the Sullivan Tire lot where I have parked for years and never had a problem. I come out, car is gone, there's no signs at Sullivan Tire saying who to call or go to if you've been towed but I have been towed by these dirtbags at Frank's before so I figured it was them. I get there and it's cash only so I have to walk all the way to an ATM down the street and back. I got back, got in my car, started it up and threw my money at the lot attendant. He tried to argue with me that I only gave him $122 (i added a dollar in quarters, just to be a jerk) but I told him to go back and check again. He came back and argued again that he wasn't the one that towed it and I shouldn't be a dick to him but when your company is screwing people over, everyone in the company gets it. read more

Pray pray pray you that you will never be towed by these scumbags. They camp out at gas stations and other properties such as the Dunkin Donuts on Harvard St. and as soon as you leave your car to go somewhere else even for a few minutes, they will tow you like they towed me. Admittedly I'm in the wrong, so okay I get towed that's whatever it's my fault, but when I confronted the tow truck driver and asked if he could let me go just this time, he started screaming and yelling at me. There was no reason for him to feel that much anger towards me yet he was swearing and exuding his anger towards me. 10 minutes later I walked over to the scrapyard that they call Frank's Towing and after paying 130 dollars for the tow, I get in my car to find out that the little cash I had in the center console (probably 10 or less) was stolen. I also found new scratches on my front bumper that I had never seen before. It's baffling to me that a place like this can conduct business in this manner and remain open. If you are a business owner PLEASE do not hire these people as your towing contractor. And if you're a regular car owner living in Brookline like me, PRAY that you don't get towed by these hicks. read more

Frank's ABC Towing - Towing Near Me

This must be an illegal towing company run by the mob. That's the only explanation. They will toe you even if you're in a legal spot and demand cash payment without change.The operation out of a back lot in Alston is terrifying and during my transaction to get my car back from them they threatened me and held my car hostage. read more

WORST service. No one around to get the car back, rude employees. If you can avoid your car being towed here, do it. Such a Hastle.

"We prey on the students" this is a direct quote! This is bad business. Students who usually are struggling just to make ends meet (and their parents too) . Any business who uses a predatory towing service like this needs to re-think. Our experience is that we parked in an "empty" Duncan Doughnuts lot Where the towing signage was conveniently inconspicuous on a fence overgrown with weeds- there for less than 10 minutes. Car Gone! Wow we were stunned as we didn't even see the signs. read more

WOW- why would a driver wag his finger at me telling me he "could Fu%$# towed me"? I called the company and they were unclear as to why the driver would speak in a manner like that? Are they just ignorant people? Were they inebriated? I am not sure myself read more

Just rude, common crooks. $90 towing $65 storage for 10 min plus some fee. They operate out of former Mikes garage same address. Pretty sure they can not get any business repairing vehicles so they thieve. read more

Biggest pos money stealing tow service in the area. Parked at Hess/Speedway one day came out and went to another store while my girl was in the gas station. They hooked our car and even when showing receipts the guy would not release it. Didn't care to hear the worker in the gas station either. Said either we give him $50 to drop it or it goes to the lot for the night and we would have to pay $250 the next day. Be careful who you guys hire. Unless he got the low low for OC's, Mr. Sniffles should have asked for more extorted money. I know YELP isn't the BBB, but I'm not one for messing up your oh so fun games. read more

This towing company is the equality to Satan. Rude, obnoxious tow drivers literally stalking your car (if left for even a minute)..Guy was totally shady, offered no receipt and most likely pocketed my money. Beware of this *&% hole towing company!!! read more

The MOST rude guy ever. I called to check that if they were open 24/7 and they said yes and that I can pick it up the next morning. When I came by to pick up my car on Sunday morning at 9:45, I called the guy and he said he will send someone. I waited 15 minutes and I called again to make sure someone was coming. Then the guy YELLED at me that it's Sunday morning and that I've only waited for couple minutes. HORRIBLE CUSTOMER SERVICE. RUDE. UNPROFESSIONAL. I waited for someone for more than an hour before someone came to get me my car. I wish I can give them zero stars because they don't deserve any. read more

Towed my car in front of me. I ran with the truck trying to stop the guy, and he ignored me and rolled away. On the way to get cash to pay the fee, saw they towing another car from a nearby corner...Filing a complaint with DPU transportation now, this company should not have a license to practice!! read more

My car needed to be towed to the shop, and I received an ETA of an hour and fifteen minutes. I believe the driver's name was Michael. He showed up in half an hour! He was very friendly and got me and my car to the auto shop in no time. read more

Got my car towed from Burlington near by the mall all the way to Allston due a two flat tires, the price was reasonably cheap for a tow for the distance. i was expecting to be way more. great service!! read more

I do not know why others have negative comments about this company. I used its service twice in the last one month (headache problem with Volvo immobilizer) and have only good things to say about it. The people are very nice, the cost is inexpensive and the service is fast (you make a call and the truck is on the way to you shortly). I will definitely use the service if I ever need it again. Give a trial and you will not regret. Mary Yu read more

Zero stars.. I walked into staples to buy some sharpies and parked my car on the opposite side where there are NO signs that say the parking belongs to Dunkin Donuts. There are signs that say there is towing on the DD side of the parking lot. When I'm at the cash register paying I see my car about to get towed. Mind you, I haven't been in there longer than four minutes because the sharpie display is next to the registers. I tap on the window and he ignores me until he has lifted my car. There is absolutely no signs on the opposite side of DD that says I cant park there. I told him I thought that this was staples parking and it was an honest mistake. He made me pay $50 for PATROL TOWING. After he put down my car he parked in the back of the "DD parking lot" to tow the next victim. This means that he SAW me park my car there, and didn't have the common courtesy to warn me that I couldn't park there. I wasn't expecting customer service, just a real human being. Regardless of how many cars you tow, you still work a shitty job. Let's be real. Zero stars.. read more

This guy was great! He gave me a jump on my car, and I so needed gas, so he followed me to the station waited for me to finish filling, than made sure the car would start again. Really great service! read more

Excellent job! My car engine was broken I called them at 12:30 am they sent a guy in 10 minutes. I watched the whole towing process, great job. Reasonable charge with such performance. read more

On friday april 19th 2013, boston, brookline, cambridge, watertown, newton, and many more towns are currently in lockdown because of the events that have occurred this week and the ongoing case of the boston marathon bombing. While every business is closed, and everyone is informed to stay in side, with locked doors and to only answer the door for police men and women with proper identification, Franks ABC towing is still out and actively towing cars. Everyone in dexter park that saw this occurring was enraged, and many of us made phone calls to this company to express our concerns, explaining that we were unable to leave the building and that is why the man's car was still there. Instead of listening to our concerns, the man who answered the phone was extremely rude and ignored what we were saying. They have no concern for the safety of their employees and the way that they interacted with the owner of the car was horribly upsetting (driving the tow truck away while the car owner was holding on to the tow truck). read more

This place is sooo sketchy and the guy working was very unfriendly. My car was towed to this place and when I called, I was told I needed to pay $143 cash. That was already annoying but whatever. Went to an ATM and picked up my car. Then the guy tells me they have no change at all. Who doesn't have ANY change when you force people to pay in cash? I happened to have enough coins laying in my bag to make the exact amount. Also, if you happen to have a missing child/friend/anyone, check this place first. Very sketchy. read more

Frank is very easy to work with. He went all the way to NH to pick up my car that was in an accident. I'll use him anytime!

saved my ass during the snowstorm when my automatic locks made me lock my keys in the car, with it on. they showed up very promptly (the first company i called took forever to get there 25+ mins, so i cancelled). I am a nurse so this means alot to me to get to work as soon as possible. Its also cheaper than most places for unlocking. read more

Worst Towing Company EVER ! I used them to get my car after it had been towed by Brighton Towing because AAA had left it in a Fire Lane ( Bill and Mikes in Dedham, MA ; Also THE WORST ) Still following ? I had to send an invoice for the tow that AAA screwed up in which i paid out of pocket for to get reimbursed. He refused to send me the invoice and now Im in a stand off with AAA because i cant get the invoice ! it cost me a total of 244.00 out of pocket because AAA left it in a fire lane not my mechanics parking lot !!!! Im going to have to file a civil claim and miss a day of work after being out 244 dollars all because he wont send me the invoice for the TOW ! Unbelievable ! NEVER USE AAA ( Bill and Mikes towing in Dedham that is) or ABC Towing ! It will cost you ! read more

people wanted to charge me $100, even $130, to tow my car from pakards corner to oak square. These guys did it for $75, the guy was nice and knowledgable and he was there real fast, even backed my car into my sketchy driveway. Great job guys. read more

On Saturday, April 16, 2011, I was looking to pull over to allow my passenger, a handicapped elderly woman, to go into a restaurant on Harvard Avenue. Because of traffic there was no place to stop, let alone park. I pulled into Glenville Terrace by the second building on the right. At 7:38 pm, I helped her from the car and began to walk her around the corner to the restaurant. After a few yards, I stopped and went back to the car to turn on my emergency blinkers to indicate my imminent return. I took her into the restaurant, got her seated and returned to move the car - it was 7:41 pm. I was gone 3.5 minutes. When I returned, my car was gone - not going, not being written up, not being hooked to the tow truck - GONE. That speed of this indicates that the tow driver was watching the entire time - he saw me get out helping this woman and swooped in like a predator to take my car. That's pretty appalling behavior. . I was told that my car was at 55 Brighton Avenue and that I would need $131 in cash to get my car back. After making sure my friend was safe in the restaurant, I proceeded to go to the bank and then the location to get my car. I arrived at 55 Brighton Avenue to find an AutoZone stored (closed), but no Frank's/ABC Towing. I went into the lot, but no tow company could be found and my car was not there. I called again, and was told that they were in the back behind the AutoZone. I went into the darkened back area and although I found my car (lights still blinking) in the back, there was no office, no sign, no door, no person. I walked all the way around the building and no one was there. I called again and after getting no answer three times, was told that the driver would be back and to wait. While making my way back in the dark, I fell over the chain across the drive and wound up sprawled across the wet, dirty lot. My knee was badly hurt. Unable to get up, I lad to lie there for a few minutes until I was able to get myself off the ground. (Okay, so maybe that wasn't their fault, but I want you to understand the chain of events here.) Finally, the driver showed up and demanded $131 cash in the parking lot. I asked him for the owner's name, he would not give it to me, giving me a business card instead. I gave him $140 cash and asked for a receipt; he said they didn't give receipts. He did not have change - he actually seemed to think I was going to let him keep the change! We had to go down the street to the Hess station for him to make change and give me my $9. In addition, I found that he had towed my vehicle incorrectly, using a hook and chain/sling tow truck instead of the flatbed truck that one is supposed to use for four-wheel-drive vehicles. The entire incident was sketchy- exchanging money in a dark parking lot -it felt like a drug deal. Tough parking and towing is a fact of life in Boston, and I take that very seriously. While he *might* have had had the legal right to tow me (I say might, because it is unclear that I had trespassed or that he made the proper call prior to towing, or if his charge is above the maximum), a simple yell of "I'll tow you if you park there." would have been in order. But Frank's/ABC Towing is a predator who goes beyond the need to protect public access and private property. read more