Listen kids, you got nabbed for parking illegally and now you have to cough up the c@$h. Don't be a hater! You brought this on yourself. Someone in this world has to do the dirty work of going out into the cold, lonely streets at night (no doubt leaving multiple, runny-nosed toddlers crying at home), and dragging your sorry car out of that spot you weren't entitled to... and today that someone is Brighton Towing and Repossessions. Instead of hating, try embracing the nugget of opportunity life just handed you: you're about to journey deep into the seedy heart of Allston where, with any luck, you'll get one of the most satisfyingly authentic tow yard experiences in Boston. So, I was on a third date at the Deluxe Town Diner in Watertown with an outrageously cute/funny/smart girl. I parked my car in the Citizen's Bank parking lot after bank hours, thinking nobody would mind. Little did I know, my whole world was about to change for the better. Three hours later, I emerged from the diner to find that my car had vanished. The nearby no parking sign, which I had brazenly failed to heed, provided the name and phone number for BTR. Thankfully, my date had parked legally, and was able to drive us to BTR. This effectively EXTENDED a date that had gone really well, and gave us an unexpected and exciting experience over which to bond. Did BTR answer their phone any of the times I tried it? No. Did they provide an outgoing message with any information at all? No. Was the business marked from the outside, making it easy to find? No. Was it clear how to enter the building? No. Was it well lit? No! But all of this lends an authenticity to BTR that is both startling and pleasant. You WILL get to stand for many minutes in BTR's tiny, surreal customer holding area, taking in the carefully-crafted aesthetic of the establishment: the garish lighting, the crumpled tissue on the floor (as if strewn carelessly), the bulletproof glass window to separate customer from cashier. Service wasn't at all speedy and there seemed to be some confusion about how much I would have to pay. For a while, I wasn't sure I would be getting my car back at all! My date and I spent much time marveling at BTR's incredible logo (bald eagle with flames emanating from behind it). Thankfully, I didn't have enough cash on me to pay the fee, so my date and I enjoyed a romantic stroll to the nearby Walgreen's to visit the ATM. My only complaint about BTR is that they don't sell T-shirts and mugs featuring their amazing logo and catchy slogans like maybe, "I went to BTR, and all I got was my own car!" Although I feel in my heart that BTR is offering an authentic "sketchy tow yard" experience, some would argue that they're actually serving up a caricature of the genre intended to appeal to the base palates of local hipsters, whose insatiable appetite for irony could make "faux sketch" highly profitable. Either way, I'm very pleased with my experience. read more

Scum of the earth. Towed us for sitting at a Burger King for 5 minutes. I was in the business.

This was an extremely upsetting experience. The company actively patrols the neighborhood looking to tow vehicles, and it feels more predatory than protective of the community. As a college student, the situation felt especially overwhelming and financially stressful. What made it worse was the demand for cash-only payment to release the vehicle. Being put in a position where your car is essentially held until immediate cash is produced feels unfair and exploitative. There was no sense of understanding or professionalism -- just a transaction that felt designed to pressure people at their most vulnerable moment. Today's experience completely changed how I view this company and similar companies, and I won't forget how this was handled. Turning people into villains. Just watch. read more

This is a scumbag towing company that overcharges egregiously. They charged me $215 for a short tow 10 minutes away. They insist on cash only so it's harder to dispute, and hold your vehicle hostage. No towing company will have good reviews, but this one is bottom of the barrel. Dirty establishment in a dingy area. I hope this pathetic company runs out of business read more

BEWARE!!!!! This "private company" dark and shady. My car was towed and the man behind the window refused to give me my bill until I paid first. I had to call the police to get the man to let me see the bill because I couldn't even see it well behind the bulletproof window that was all scratched up. Then he asked me to get off his property because it was private property. Then he told me I could only pay cash cash only. But then after I counted my money and realized I didn't have enough cash on me because who has cash on them every day then he said it was OK to use a credit card. If this situation happens to you, report them to the Better Business Bureau and the attorney general. Spread the word read more

This thing operates more like a cartel than a serious business. Refused the drop-off fee for my car so they can cash more than the double for literally 10 minutes of storage at their facility. read more

I hate you I hate you I hate you Parked for 5 minutes to use the bathroom, no signs indicating the lot was private, literally right next to the kfc drive thru and it looked like part of the restaurant Showed up to the lot as they were pulling my car away, would not drop it, made me walk to their lot at 11pm in the cold (i am a 17 year old girl!) Got called various swear words by random middle aged men Obviously I don't live in the area. Learned my lesson read more

Shady as fuck like everyone else has said. Towed my car, yet not the others parked next to it from my work parking lot, not the street, off of Cambridge St. Charged $177 to take my car two blocks away. Insisted on cash until I told them that wasn't happening. Also sent my first three calls to voicemail and was the gentleman was clearly irritated when I finally got a call back. Payments are made in a tiny bulletproof bullpen akin to a jail cell visiting partition but with four tight walls. Am not at all comfortable with them having my payment and personal information and will be watching vigilantly for suspicious activity, and I would encourage any one else who has the misfortune of dealing with these predatory assholes to do the same. read more

On July 18th, 2024 I stopped by 7-Eleven at 509 Cambridge Street, Allston, MA 02134 to get cigarettes. I parked my car in their parking lot and went inside 7-Eleven to purchase cigarettes. It took another 5-6 min because it was a line at the registry. When I went outside my car was already gone, and no one knew or saw my 2015 Honda CR-V. I found my car at the Brighton Towing facility. When I paid and went to my car I found numerous damages/scratches on the passenger side's rear quoter and front bumper. I also paid $174 for illegal towing of my car while I was a customer of 7-Eleven. Garbage! They are driving around looking for cars to tow! read more

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Under MGL Ch. 266 §120D, for private property tows: The towing company must have written authorization from the property owner or someone in control (i.e., landlord). If they towed without that, it's unlawful. They must release the car immediately if you show up before it's towed away (with ID/proof of ownership). They must accept credit/debit cards and can't charge storage fees for the first 24 hours. If a towing company refuses to listen to the landlord -- that's fishy. They're legally not allowed to remove a car from private property unless the property owner approved it. I pay 250/month for my parking spot. My car got towed regardless. I had the landlord on the phone with Brighton Towing explaining that it was a misunderstanding, and they refused to return my car without charging me $170. If you refer to the legal code above, you see this is a blatant crime. Not only this, but they insist on cash only (who knows what kind of sketchy reasons why). I'm honestly surprised they haven't been put out of business yet. I will be following up with Boston PD and a civil suit as well. Blatant thuggery. read more

This is the worst towing company I've ever encountered. They provide terrible service and operate in a suspicious manner. They only accept cash--no cards --raising a big red flag. I was charged the maximum amount allowed by the state with no explanation and given false mileage to justify it. When I raised my concerns, I received attitude and no accountability. They clearly exploit people's desperation, which is predatory and dishonest. read more

Woman at the receptionist was extremely unreasonable, rude and shady. No transparency and a lot of attitude. I was threatened by the wretched desk lady when she said: I "was lucky the big guys aren't here....." ensuing they would physically harm me for the questions I was asking. Also, for a few minutes refused to give me my car back and told me to call the police. I promptly pulled my phone out to call them and when she noticed I wasn't kidding she processed my ticket and gave my car back. People like her are why tow lift company's have such a bad reputation. Perhaps the wretched witch is right where she belongs, at Brighton Towing in Brighton, MA just outside of Boston. I wish to never go back there and that no one should be treated the way they treated me. No one provide any business to this location. They don't deserve it. read more

Suspicious employees refused to give their name, asked for "cash only" and did not give a receipt for payment. If this is a legit fee and the company operates ethically you should provide customers with proof of receipt and the charge. I asked for the name of the employee who took my money and he said "I don't identify myself". Why would you say this after asking for a significant sum of money from someone? No nametags visible. They claim your car and ask for money to give it back without proof of legitimacy or receipt. Could easily be making up prices to steal money from people desperate to get their vehicle back. read more

Brighton Towing - Towing Near Me - Boston, Massachusetts

I was towed from the Burger King in Southie after I BOUGHT food. I ran up the street & was gone less than 20 minutes (after looking for parking for 25 minutes)...I made sure I didn't take any more time than I would've to eat inside. Someone clearly saw me leave & jumped on the chance to tow me. This is a crooked way of doing business & takes advantage of unknowing people. I'm reporting this to the state & hope you find more honest ways to make money. read more

Please stop breaking into cars and setting off car alarms late at night when residents are trying to sleep by 15 N Beacon Street. You do this every night, multiple times a night, with no respect for public peace. If you continue to break into cars after night hours, waking up residents to unnecessarily tow cars that have been in an empty parking lot for under 5 minutes after business hours, we will contact police for you disrupting the peace. I understand nobody who works for this company is ethical already, but none of you would like living near the site of a predatory tow company's target lot read more

they towed my car out of a burger king that i was actively a customer at. i got food through the drive through, parked in a spot to eat it. and ate it at a nearby picnic table and smoked a cigarette. when i came back to my car, it was gone. i was a paying customer, had every right to be in the lot, and they still towed me. read more

this tow company are thieves, they towed a vehicle on 5/7 from a clear space that didn't indicate no parking and the individual who authorized it(stefanos) you are a piece of work that couldn't show your face. your employee clueless, no customer service, couldn't even answer questions. i asked for persons name and contact of who authorized the tow shame on this place and that person. the vehicle was lierally moved a block common courtesy give people a heads up. don't assume without facts. read more

Fuck Brighton Towing. Parked our car at Kentucky Fried Chicken and went inside simply craving a diet coke and a 3 piece chicken and waffles box combo- sue me. When I came back, my car had vanished. Come to find out it had been seized by the greedy neighbors less than 50 strides away. The company is run out of a jank ass parking lot and the owners demanded $170 cash. Hope this guy puts it towards plastic surgery in Turkey or something, otherwise $170 is not worth it. Seriously no experience like it ever before. trucks were circling the block like malnourished sharks on the hunt for their next victims. i have already begun to use "brighton towing" as the adjective synonymous to "god awful" or "horrible". needless to say, this towing company will be broadcasted over my entire world as the worst company to ever exist. for example: "this music is the most brighton towing shit i've ever heard." will be adding the term to urban dictionary now. the inconsistency in their safety was just the cherry on top of this brighton towing experience. there is a janky ass chain being lifted, which could be cut by a kindergartener with safety scissors i might add, that is supposed to deter customers from driving their car out of the "parking lot" (large patch of dirt with a hut for the workers) without paying. we walked into the lot for a second time, and the chain was not lifted. i am extremely concerned for the safety of all cars. next: the cash only payment is something out of a ponzi scheme. very very sketchy indeed. watch your backs and sleep with one eye open, brighton towing, because i am coming for you. read more

They are front for stealing money they monitor places and put your car up and then make you pay $80 to put it down. They're a joke.

Very unprofessional, and rude. I called inquiring about my car, and i asked if i could have the name of the correspondent when asking for a manager, in which they responded no. correspondent proceeded with an extremely rude tone and proceeded to hang up the call. read more

My car was towed there unnecessarily after I parked in an abandoned Walgreens location that did not have any customers. After calling the Allston police I found out that my car was towed here. The man child at the desk told me that my almost $200 tow fee was cash only and I would have to come back with cash. Upon returning with cash he took my payment and then did not release my car and asked for my drivers license and did not give it back to me and waved it in front of me and said I was going to have to wait. He then berated two other women who were also waiting to retrieve their vehicle. He then waved my license in front of me again and put his hands out of his window as if he was going to grab me and said that "I should listen to him because I'm twice his age" then he handed me my license and receipt and lowered the chain fence but not low enough that I didn't have to drive over it and damage my tires. I would like someone in management to reach out to me because it is not acceptable to be physically and verbally assaulted when trying to retrieve a car from an already questionably legal tow. My lawyer feels that there may be grounds for legal action. read more

This place is creepy, dirty and unprofessional. My car was towed within 20 minutes while being parked in the business I was a patron of. The person working at the towing office said " I'm just staring at you because I look at people to see if they're right in their head". Absolutely unacceptable. read more

If I could leave negative stars I would! EXTREMELY unprofessional. Called looking for my car after they wrongfully towed it and the guy asked me if I spoke English or was stupid and then went on to call my mom "fucking dumb." read more

Beware. They clearly have someone monitoring the parking lot at Walgreens and they tow as soon as you hit three minutes. They tow a block away and charge you $170 in cash. It's legal but clearly a dubious business, taking advantage of a lack of street or garage parking in the area. read more

This towing guy is loser and looking to make quick money. I parked at Walgreens. Sign says 30 minute parking limit for Walgreens customers. I shopped at Walgreens and then picked up food next door. Got back to my car within 13 minutes! This Mutha Fuckas had my car ready to be towed and it wasn't 30 mins yet. Of course, the ARSE-HOLE released my car AFTER he demanded to see my Walgreens receipT. He realized he was wrong and messed up! As he was letting my car go, he said he was just doing his job when Walgreens called them. Well, if that's the case! Why didn't the ARSE-HOLE wait the full 30 minutes before trying to tow car! Fuka!! AS a commercial business owner, I wouldn't do business with these kind of ARSE HOLES!! this happened at Walgreens on Cambridge Street in Allston. I have a video of the entire incident on YouTube, Facebook, Instagram, SnapChat, and Twitter! I filed a complaint to the police department and the Better Business Bureau. Even gave a call to Solve It 7 on the news channel to investigate! THERES DAMAGE TO MY CAR. This is BULLSHIT. read more

Brighton Towing - The ARSE- HOLE ready to leave. - Towing Near Me - Boston, Massachusetts

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If I could give 0 stars I would. Similar to other reviews this tow company is simply people waiting for you to park your car so that they can tow it once you walk away & get 170$ for holding the car for less than an hour & towed it 1 minute away from their lot. Signs outside say "if you're a Walgreens customer", which I did go to Walgreens & did purchase something. But the tow truck took a picture of my car in the lot literally a minute after I walked away from my car. They're plotting and scamming to make their money. read more

Is there any business more despicable than a predatory towing company? Yes, it's a predatory towing company that illegally tows you from a property that they don't have a contract on. Brighton Towing is the lowest of the low. Beware. read more

Was told to come back at 3 different times and every time the staff wasn't in the building. But if the car is there a day longer it's $40 more??? Make it make sense. read more

Horrendous. I use Robert's towing for my properties and they are professional. These guys are a bunch of clowns and try to tow random cars from neighboring properties in an effort to make a buck. read more

Brighton Towing - Towing Near Me - Boston, Massachusetts

I don't know where to start with these guys and their atrocious business practices. I parked my car in a spot that was marked for customers only, visited the business that was attached to the lot, was gone for less than 15 minutes and came back to find my car had been towed. Upon retrieving my car, the Brighton Towing employee told me I could get a refund for the wrongful tow if I called back and spoke with Javier Marin. The following week I called three times and spoke with several different employees that told me Javier wasn't there and that he would be back at a different time. Eventually I gave up, which is probably what they wanted to happen all along. It was only after checking out the other reviews here that I learned behavior like this makes up the foundation of Brighton Towing. For anyone else that has experienced similar problems, you can file a complaint with the Massachusetts Transportation Oversight Division: https://www.mass.gov/forms/file-a-complaint-against-a-bus-moving-or-towing-company While filling a complaint you may need to find more information on Brighton Towing, to do so, search the corporate database on the Secretary of State's website: http://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx Note, Brighton Towing is owned by the same people as D & G Towing: https://www.yelp.com/biz/d-and-g-towing-allston-2 read more

I wish I could give this place a 0. I got my car towed at 9:30 pm, called the place over 20 times and showed up with the cops. nothing. I saw another review stating they are owned by D & G towing. This is correct, I called them and I had a lady pick up. I asked when I could get my car since I had emergency medication in the car. I was told I was not allowed to access my car or medication until 9 am. I told her this seems extremely criminal and like a scam. She hung up on me. When I called back she said "call again and I will block your number." this is a criminal "business" no doubt about it. cops are no help either, they refuse to investigate this so called buisness. 14 years back of reviews like this. You think they'd be shut down by now. Got told $174 cash or I can't get my car when I see other reviews saying they will just take all the cash in your wallet. I'm shocked they are still up and running. All criminals read more

So they literally drive around looking for cars to tow. I placed an order to pickup food from Teamoji and parked behind the building. 10 mins later I come out and see the fucking driver with my car lifted up telling me I need to pay $60 to drop it. WHAT?! He clearly wasn't out there long enough to only get that far. We argued back and forth and I asked for proof that it cost that much for him to drop my car and he's telling me to go to BTD website and all this other bullshit, then settles for $38 since that's all the cash I had on me. Fucking robbers. This is how they make their money by harassing people that they KNOW will not be parked there for long. What's even more sketchy is they don't even show up on Google as a legitimate business, so I had to leave my review here. read more

Sketchy towing. parked in a spot that was not clearly marked as a no tow zone. Went to get takeout food. Car was gone within 10 minutes. I guess if you're a business that needs patrolling, that's pretty good. But if you are trying to argue your case, forget it. Shady business practice. If you ask me. read more

Garbage Company, inappropriate towing and 0 customer service. They put a vague sign and don't explain the term, if you misunderstand, you get towed. Already report the company to the dpu transportation. Plus, I checked the Towing policy of Massachusetts, private company can't charge more than $108 and must accept credit card. The garbage company violated both, already reported, let's see what happens. read more

Arrived at this location 20-30 mins. after a call from them and it cost $130 cash only to release it. No stars if possible but at least got my car back after being towed. Walked at least a mile in negative temps. down north beacon. Probably won't park illegally again.. Think if your there within 24 hours this is the rate or else it goes up. Seemed like a sketchy/unethical business but who knows guess they have to eat. Guy didn't say much until I handed the cash through the window. Employee at Walgreens up the hill let me get cash back a bunch of times. Very nice. read more

This tow company is run by an idiot who employees other idiots to drive his tow trucks and run the shop. These idiots are individuals who don't even know the difference between number 2012 and 2016, and don't even know which lots they are supposed to be patrolling and towing from. They are just quick to tow and the issue is on all levels - from the guy who drives the truck to the owner. This morning I went to get in my car and go to work when I was surprised to find me car missing. I called the tow company to inquire and was told my car was towed due to "trespassing" and being parked in a lot that was not authorized. The guy said I was parked on spot 35 at 2012 Comm and I let him know that was my parking lot that I was leasing from the property owner. The guy let me know that he was instructed to patrol the property and tow all cars without a sticker permit. He further told me I needed 150 dollars cash to retrieve my car as the "work has already been done" and I should take this up with the property manager to see if I could get reimbursed as this has happened to several people. I took an uber to the tow lot and this guy was rushing for me to pay my fee all while I was trying to reach my property manager. I told him I was not going to pay him and I was going to sort out this misunderstanding. He showed me a sticker and said I needed that on my car for it to not get towed. I finally managed to get in touch with my property manager who informed the guy that he has owned this lot for 25 years and he did not require a sticker and that this was his lot. This guy was adamant that this was not the instruction he got and said he needed to call his boss to confirm before releasing my car. He the proceeded to call his boss and they spoke in Spanish to clarify some information about the tow. At the end of the call, it was discovered that their tow company is authorized to patrol 2016 Comm parking lot, not 2012 Comm lot. He started to apologize profusely and stated they made a mistake and my car was not supposed to be towed. He tried to justify himself by saying the lots are confusing and then went on to say that the guy who did the actual tow was really new and in fact today was his first day on the job. On top of all this, I got an alert on my email from the city of Boston that my car had been towed. The listed address was 2016 Comm which is not what the dispatcher had said on the phone. I wasted an hour of my life dealing with these morons, was late to work, and needed to uber to the tow lot. What a bunch of fucking idiots. I wish these idiots would learn to read numbers. read more

called from 2am to 7 am nobody showed up!!!!!!!!!!!!! " the guy is sleeping we habe nobody on call" what a joke !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! good luck if you need a tow or car towed overnight .... read more

This company is happy getting rich off of people who may have simply put in 1 too few quarters at the meter who cannot afford the extortion level towing fees here. The man I spoke to on the phone did not directly answer my questions and seemed to have no regard for my financially tight situation when I explained that the $144 towing fee is exploitative of people like me who earn minimum wage. $144 is unconscionably high for towing a car a quarter of a mile. I also am disgusted that this business choses to abuse the ambiguity in our laws to charge me the maximum legal rate allowed per 24 hours of storage when I picked my car up within the hour. read more

I've also had a terrible experience with these guys. I had my car towed away by them once and they hung up on me when I called to politely ask for their address so that I could pick up my car. Once I got there, just like the first reviewer says, I also had to wait more than an hour for someone to show up to open the gate of their parking lot. I did not mind that part as much as their horrible attitude, though. read more

BEWARE!!! Got my car towed from Walgreens last night for parking 10 minutes over the limit!!! These people run a nexus with walgreens staff (right around the corner).The walgreens staff intimate the towing company if customer is not in the store. Had to shell out $129 in cash!!! These people are not professionals! They dont even know how to talk in a civil manner! Shady people at this towing company! read more