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    J D R Towing Service

    5.0 (1 review)
    Open Open 24 hours

    Services - J D R Towing Service

    Junk vehicle removal

    Vehicle towing

    Winch-out service

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    7 years ago

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    Agero

    Agero

    1.1
    (526 reviews)

    A horrible towing company in Seattle (Allroad Towing) was dispatched by Cross Country Motor Club…read more(the other business that Agero operates under). The first time, not only did they not show for 3 hours, stranding me and my wife and daughter, the towing company was unreachable and the representative at Cross Country was absolutely useless. I was able to find a tow truck on my own in under 30 minutes. If you want to complain to the auto club/insurance company roadside service that's at the hub of this terrible service, the name of that company is Agero. They're based on Medford, MA. They also do business as Cross Country Motor Club but also are the main call center for all of the insurance company roadside assistance services. They're the ones ultimately responsible for providing consumers with this horrible service. And while you're at it, cc the car company that uses Cross Country as their brand's roadside service. Maybe then the message will get through. UPDATE (12/29/15): Heard from Agero directly regarding my concerns and the poor service of the towing company they dispatched. They took my concerns seriously and addressed them in full and showed a genuine willingness to take direct customer feedback and act on it. My advice would be that if you get poor roadside service that's contracted through Agero, that you notify them directly. They have over 30,000 tow providers. I'm sure they can't perform quality assurance checks on all of them, so they need feedback from customers to make sure that the bad ones are weeded out.

    I have roadside assistance coverage through Erie, and Erie has a contract with Agero. Feb. 20,…read more2026, I needed a short tow (six blocks). Eight calls to my agency, two of which were transferred to Agero. Still no service. I had to get and pay for my own tow, as if I had no insurance for this. Then send the invoice to my agency for reimbursement. (Not sure where Erie disappeared to through all of this.) Anybody who has any question about dealing with Agero should read the rest of the reviews on Yelp, right here. And to back this up, try looking at Trust Pilot, another solid review site. Nearly all one-star reviews on both sites, and many of these are recent reviews. By the time you see a review from 2024, you will have read a LOT of bad reviews that were more recent.

    J D R Towing Service - roadsideassist - Updated August 2026

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