Whether you need auto repair, parts, or therapy because you scratched your mother's car and wanted…read moreto fix it without her finding out, these guys will do whatever they can. I might be 33-years-old but you are never too old to be scared of your mother when you ding the car on a concrete pole in the parking garage in Freeport (seriously guys...who designed that?). Like any person of low to average intelligence with a vivid imagination, I thought I could buff a two-foot long and three-inch wide scratch on the back wheel well. God had other plans for me and decided to teach me both honesty and humility at the same time. So I showed up to VIP asked how to fix this and was told that while I could try scratch remover my best bet was to fess up and cash out. It was like "Click and Clack the Tappet Brothers" came back from the archives and gave me life advice and also helped with the car. On another note: she wasn't too upset.

We were towed off the highway after hitting a pothole. We were going to purchase 3 or 4 tires. I…read moreasked for change to tip the tow truck driver. The first person I asked said sure, but come to the other register. I went to the other register asked for change, which seems reasonable considering that we were about to purchase tires. This other guy was rude and condescending towards me, said we don't give change here, only to customers... which we were about to be... his bad attitude lost him a big sale. Too bad for VIP tires...check who you hire...

Don't ever go here. This is probably the worst company that I have ever dealt with, from Michael…read moreBroderick, the CEO, down to the district manager, down to the store manager. The last time we were in to have our winter tires turned over for summer tires, Tire Warehouse did the work. However they gave us the wrong tires when they returned our winter set. So when we went to put the snow tires back on this fall, they said these tires don't fit. I said these were the tires you gave me so you need to make this right. The store manager said he can't do anything about it. "Call corporate." I spent the next month, everyone other day speaking to their call center, caught in a loop of "we'll call you back." Finally I reached out to the CEO on LinkedIn. He never wrote me back. But he did view my profile so I know he received the letter. At long last, after more than a dozen calls begging Tire Warehouse to do what was right, they finally said they have tires but I'd have to pay to have them installed. I picked up the tires and decided to take them elsewhere to be installed. There's absolutely no way this company should be in business. There's integrity and there's not. And it either starts at the top or it doesn't. Clearly at Tire Warehouse (Monro), Michael Broderick has set the example.

Just got back . the manager was very helpful and a pleasure to deal with. They helped me find a…read moregood deal and were very quick and efficient.

The team at this location went above and beyond their job description to provide me with the best…read morepossible product and price possible! The manager there was professional and down to earth which was just the sweet topping on my most pleasant experience to date! I highly recommend this business and encourage the valuable team members that work at this company to keep up their efforts and hard work bc the most important people, the customers, do take notice and are appreciative of all you guys and girls do day to day! Thank you.

I requested an 8:00 AM appointment online a week in advance for tire balance/rotation. This was…read morerequested based on their stated availability online. I received an email soon after stating that my "10:00 AM" time slot was unavailable but that they could get me in at 1:00 PM. I confirmed that 1:00 PM would be okay and received a "great, thanks for your flexibility" type of response. I brought my vehicle in at 1:00 PM today and was told that my appointment was at 10:00 AM and they would not be able to service my vehicle for several hours due to the scheduling issue. I didn't receive any sort of explanation, admission of fault, or apology. I will not be returning to this business.

Big shout out to Ayden. Ayden was able to squeeze me in next day for mobile service on mount and…read morebalancing 4 new tires. Highly recommend with how quick he got me in. Super friendly and clearly very dedicated to providing each customer the best experience.

I used Smiths earlier this Summer to clean my boat that had been sitting in storage for years and…read morethey did an awesome and incredible job. I called this week and asked them to clean my husbands truck, the one our beloved black lab rode in every time it left the driveway it was so coated I. Dog hair you couldn't recognize the seat color, it was so bad I wouldn't ride in it. Smiths did an awesome unbelievable job. I highly recommend this company reasonably priced and quality work

Booked an appointment for a 5 PM tire change and alignment. Was greeted on their website with…read moresomething along the lines of "We are now open until 7 PM!" Appointment day rolls around and I'm 35 minutes down the road and I get a phone call, guy tells me he can't do my tires for me because techs go home at 5 PM. Why is 5 PM even an option on the site? Waste of gas money and precious time. It's my one day I can finally get a tire change after work and my plans are thwarted. Always some sort of issue no matter which tire warehouse I go to. I'll give them props though, they're not as insolent as the window foggers in arundel.

These guys are great. They are prompt, efficient and charge an affordable price. I've been there…read more3 times so far and the quality of their work is great.

Just bought tires for my 2012 Honda CRV…read more Thought it might be a good idea for VIP to post a windshield sticker for the next suggested tire rotation as you do for oil changes.

I called for an appointment & had one for first thing Monday morning. I needed my winter tire…read morechange over, oil change & possible wheel alignment. In just over an hour they delivered my vehicle, & told me I didn't need an alignment. Win! My vehicle requires additional oil to fill, and it was included in the quote, which was a better deal than at dealership or oil change shops. They have a Keurig system in the lobby, so the coffee is fresh & hot. I noticed they have a kid's play area, too. Kudos for the forethought & effort. Hey Vets, don't forget VIP offers you an automatic 10% for your service. Also, they support the Make-a-Wish program, matching your donations dollar for dollar! Everyone wins!

A family run company with honest prices and a quick turn around. I needed all four breaks replaced…read moreon my Toyota Prius. A costly to-do that can be stressful for a college student like myself. It was a pleasant surprise to find that the tire pressure monitor was reset, the invoice was thorough, and the customer service was immaculate.

If you've read more than one of my reviews, than you know I am a newer Windham resident. I don't…read moreknow much about mechanics in the area and was unfortunate enough to have my car break down on 302, the day before a long driving trip to Tennessee. As I slowly rolled into a nearby parking lot, I immediately called AAA for a tow (these guys are the local AAA towing company). I didn't know what the issue was but my car was overheating and the engine light had gone on. Arghhhhh!!! It was 4:30 on Sunday and I knew, that in Maine, there are no late night car repair shops (I'm from Ohio where you can find someone to work on your car until midnight). I opened the hood and sure enough the belt to my water pump had broken (later I learned the water pump had gone bad causing the belt to split). So I sat there and waited. A series of events happened that don't pertain to this business, but eventually the tow truck driver showed up (I think his name was Bobby?) and he helped me out. We ended up taking my car to their repair shop. I was going on faith that I would have a good experience and that they could get my car fixed ASAP, the next day, so we could hit the road. I knew nothing about these guys other than they were close local and that "Bobby" worked for them. Well it wasn't quite ASAP, but they did get my car running the next day and they did a great job making sure it was road worthy again. I had a good experience and would return to them for more mechanic needs.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Spectacular auto mechanic shop, perfect customer service, remarkably friendly team members,…read moreinspired owner. NOT ( N O T ). PRIVATE EQUITY OWNED, instead privately owned by car people who actually care about you, your automobile, your life, and the soul of this company. I've done business with Autowerkes for fifteen years. My experience with Autowerkes is a 12 on a 1-10 scale. Stuart Shaw