Frank and his team did a great job replacing my mom's sewer line and installing a sump pump and battery backup. Frank managed the job flawlessly and got it done in a day, just like he said he would. We have peace of mind knowing the quality of work and Frank's commitment to customer satisfaction. I really appreciate his help simplifying what could have been a more complicated and costly situation. Thanks Frank! read more

My dishwasher was backing up. He came and said that the problem was the garbage disposal. He used a tool and fixed it in less than a minute. He didn't tell me how much this would cost. He charged me $100 for literally five minutes worth of work time. My garbage disposal was bought new for 120. If I knew he would charge me $100 I would have bought a new one. I think they should disclose the cost to the customer before they proceed doing it. read more

I have been having water coming in my basement for at least 5or more years. When it would rain the water would come in the corner of the basement. I had a plumber look at it and told me I needed to clean the crack between the floor and wall that's why the water was coming in. I did everything and it didn't matter. I called Frank's Mr Plumber and Frank Sr. came out and he figured out what was going on, he opened up the floor by the wall and drain tile. He stated that the water was not getting to the drain tile. So now I can say I didn't get any water in the basement when I ran the water outside by the back of the house and the water went in the drain tile. I would highly recommend Frank's Mr Plumber very happy customer read more

Frank's Mr. Plumber provides excellent service. I had an issue on a weekend and they came right out. Warranty work because I bought the hot water tank from them originally. No upsell or nonsense, came and took care of the issue, that was not there fault. Valve went bad on tank. Appreciate the honesty and reliability. read more

Can't say enough good things about Frank's Mr. Plumber. We had an issue with water coming into our basement and it was driving us to distraction. Frank's kept working on it until they found and fixed the problem. They were extremely professional, prompt, and reasonable. Would definitely recommend you call them! read more

Five star service. Problem in basement with sump pump pipe leaking onto electric . Called fix problem before it escalated into something more serious. Leaking was causing circuit breaker to keep tripping. Amazing job very satisfied. Thank you so much. read more

Frank's Mr Plumber installed drainage pipes in my backyard that always floods and did an awesome job! They were super quick, very respectful and cleaned up everything when they were done. The difference in the yard is night and day when it rains now. The water drains right out and there is no standing water. I highly recommend these guys for any job. read more

Unbelievable, in this day and age where you can't trust anyone it seems, this company is amazing from the phone staff to the owner. As a woman, alone, I just expect to be taken for granted and these guys don't. Plan and simple they are the best plumbing, basement waterproofing company in the area. Remember you get what you pay for and plumbing is not something I ever want to deal with so pay for good service and get long term security for your plumbing work. They dug my sump pump, replaced my hot water tank and lots of pipes. I highly recommend Franks' Plumbing!! Suann Schuster read more

We recently had storm water backing up in our basement coming up from the floor drain. We called the after hours emergency service line and an actual employee of the company answered the phone, not an answering service. Within 1 hour the owner of the company himself was at our house to help us get the situation remedied. We were very impressed that the owner came out as his emergency on call workers were already at another residence. He came out himself so we didn't have to wait. He was there working in the rain to snake out the drain. He was timely, clean, professional and the cost was amazing. This is the second time we have used Frank's Mr. Plumber and, if we have any future needs, this will not be the last time. I would highly recommend Frank's Mr. Plumber to anyone in the Western New York area should they need plumbing work done. Matt C. from Tonawanda read more

Not super reliable! lthink they try hard but fall short of their promises. They aren't organized and struggle to follow through. They are trying to funnel too many business through one company heating and cooling , plumbing , Franks landscaping. All the same not focused read more

This Spring, our home needed a new bubbler system installation. I, of course, called Frank's Mr. Plumber since prior work I had done by Frank's Basement Waterproofing was excellent. After waiting for the ground to settle from the 70' pipe excavation, I decided to hire a landscaping service to restore the disrupted area of lawn. While the landscapers were working, the slab of sidewalk concrete that Frank's had to dig under to install the pipe incurred several large cracks. Frank, himself, came to inspect the damage. He promptly returned and replaced the broken slab with a new poured one! I couldn't be more impressed. This is a man who obviously stands behind his company's work and is also very personable, yet professional. I couldn't be happier and would use them again and again. Thank you, Frank's! --- sar read more

Last fall we had our outside and inside sewer replaced. It was a big job and the ground was to hard to fully complete. Called back in the spring and spoke with the owner (Frank) who assured us the job will be completed to our satisfaction. Very happy with the end result and the customer service. read more

I walked down my basement late on a Saturday evening to find it flooded. I immediately called Mr. Plumber thinking the problem was with the sump pump. Instead of coming to my house and charging me for a house call, they suggested things for me to try first. It turns out that the problem was with the electrical line. They didn't charge me a thing for helping me solve my problem! read more

It is good when a local business responds to a criticism and provides a solution. In my situation the owner of Frank's Mr. Plumber listened to my criticism and offered an acceptable professional mitigation. I would contact and recommend Frank's Mr. Plumber in the future. read more

How often do you get the owner of the company answering the phone for your plumbing emergencies? I called and Frank himself answered and gave me directions on what to do to prevent further damage to my home until he got here. I highly recommend this company to anyone who needs help for their plumbing or basement issues. Service is outstanding! Thank you Franks!! read more

I have used Franks twice this year and very pleased with their ability to fix my issues with my sump pump and both bubbler lines from the house to the street. The teams were courteous and skilled. They left my home clean and I highly recommend them . Thank you Sarah B Amherst NY read more

SCAMMERS! A couple years ago, we had them over to take a look at a leak in our bathroom going to the basement, and right away, the guy says, hi! I notice you have toilet paper on your lawn, there's something wrong with your sewer line!! Which there was, we just didn't see it right away- so we said, well let's take a look at the bathroom.. He didn't try to solve the problem, more just said, the basement floor isn't level, so someday u need to gut and renovate someday.. Anyways, then we headed outside to the pipe coming up on our lawn with some toilet paper next to it- he sent a camera down and showed me all these tree roots! So he charged me to grind and get it running smoothly.. Then he told me that the tree roots will be back, and I need a new sewer line- 4,000 bucks, OR 8,000 if they can't get to the line in the street, and we won't know until we get to digging what it will cost- I was so devastated!! I even expressed how it's one thing after another- we were new homeowners, and you know how that goes- we were up to our ears in credit card debt and loans for things going wrong, that I knew we probably couldn't get a loan for this new 8,000 dollar sewer line, he said its a 50/50 chance they could get it through.. Luckily, my brain started working- I'll call other plumbers and see what they will charge- I called 3, YES 3, guess what they ALL SAID??? - mr plumber is scamming you, lots of people have tree roots, and they all took cameras down there, and one place even got a wider grinder down there and said that mr plumber didn't even do a good enough job- that since our pipe was in good shape there's no reason to dig up, just maintenance- so for the past 2+ years, we get it cleaned out, and dump some kind of material down it to inhibit the root growth somewhat- and guess what? My cousin had mr plumber put in a new sewer line for other needed reasons, and her basement JUST flooded... The cause? TREE ROOTS! So why would I get a new sewer line unless they're going to kill and cut down all the trees in our neighborhood? I was ready to beg family for money since we couldn't afford another loan, when this whole time, we pay a great company $150 a year to come out and clean it out. Thanks mr plumber, didn't even bat an eyelash trying to make a buck off of me! Nice try! Glad I called around, always always get other quotes! Another note- one of the other companies said- if you had needed to get your sewer line dug up, it would have been $3700, period! They said if they aren't skilled enough to slip on a new sewer line onto the part in the street- RUN FROM THEM! They expressed that they're not skilled in the sewer line department read more

They installed a hot water tank which I bought through a local hardware store. I didn't know the hardware store was subcontracting the work to Mr. Plumber, but I couldn't be happier with the job. The installers name was Pat and he was on time, professional and courteous. Got the job done in just a little more than an hour. Would certainly call them in the future for any plumbing needs. read more

This is a company I worked with many times on many houses over many years. I really wanted to like them and did find the basement part of the business very good. The plumbers and the energy workers were quite bad. First of all they are expensive. I will give them credit on being available quickly, but I had frequent call backs to fix problems they either created or only solved temporarily. The basement people actually recommended foaming for insulation when there was a house-long gap between my crawlspace and open deck (the deck had been replaced and the house suddenly much colder. On more than one occasion they told me work was completed and accepted payment only to find out the work was never done. I've spoken to Frank many times over the years and he always promises to fix issues. I think he genuinely intends to do so, but his workers are inconsistent at best. I finally agreed to give him one more chance about a year ago to fix a leaking toilet he had charged me to fix but hadn't fixed. He had said he was going to do the work himself and the tenant was favorably impressed. A few months later the toilet is leaking again after he got paid a lot of money for a second time to fix it. I find out that he again sent one of his workers and didn't do it himself. I have waited over a year to write this review thinking either he would notice that I have stopped calling him or that the toilet would start leaking again and I would realize it wasn't the fault of Franks. Neither happened. I am happy to report my 11 houses are in the hands of a much more competent plumber. If you need a quick but expensive fix to a small problem, this company can be good. If you need anything big or serious or if you aren't there to supervise their work, there are a lot of good plumbers in town. Buffalo is moving up in the world and good vendors of all kinds are moving in to help. No more needing to depend on companies like this. Yay! read more

Up sells aggressively, promoting their MVP service, a supposedly monthly fee that you fork over upfront that entitles you to discounted work. They charged me $184 to replace a toilet valve that costs maybe $15 at Home Depot, because that is their price. They are very pleasant and clean, and if that is what you want, they are your guys. read more