Tried to get a quote out of these guys for months after they visited my property. Never got it. Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to a big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business. read more

I would not recommend using McAllister Plumbing and heating. It took the owner, TJ McAllister, one month to send me a quote. I had to call the office several times to ask for the bid. i called the office four times asking where the bid was and the receptionist apologized and said they were short handed but still interested in the job. Finally, after one month, I received the bid via email. I asked for a few changes and it's been weeks since I have heard back. Called several times and got the same excuse from the receptionist that they were short handed. THIS COMPANY IS UNRESPONSIVE AND I WOULD DEFINITELY LOOK ELSEWHERE. NOT SURE HOW THEY STAY IN BUSINESS. read more

One chilly spring morning, we woke and our hone seemed very chilly. I sent my husband to the basement and he said the heat wasn't working. He has some basic mechanism knowledge and couldn't figure out what was going on. We called McAllister and they were there just a few hours later. Turned out, the problem we had was not something simple. This pleased my husband. They put in a simple fix to get the heat going right away while we waited for the part to come in. They are great at communicating prices and providing estimates. We will call McAllister again! read more

Every time I have a heating, cooling or plumbing problem I can count on the folks at McAllister's to come through. This morning I had a bathroom sinking leaking. After trying to fix it myself (unsuccessfully), I called McAllisters. They not only fixed the leaking the main bath, they dismantled and cleaned the drains in the master bath and powder room. The technician wore a mask the entire time he was in the house, protective coverings over his boots, did a very tidy job, and was so pleasant! Exactly what I have come to expect when I call McAllister Plumbing & Heating! read more

Got into town last night, only to find water in our basement! We have been out of town for a week and will be leaving again early tomorrow morning.... Needless to say we were a bit desperate, I called McAllister ( we have used them before, they were excellent) Beverly at office was very kind and helpful....I called OP water, they sent someone right away as the water needed to be turned off while the tech worked and then turned on again once the tech (Andy) was finished....Andy was extremely professional and fast! Thank you McAllister! read more

My go-to plumbing HVAC company- repair/maintain ( have to flush periodically) instant on water navien systems- plumbing - always satisfied- timely and reasonable and done right- the first time read more

We recently had some unwanted water in our utility room, After having an appliance repair man out to tell us it wasn't the washer , we contacted McAllister. The initial review was timely and professional -we were advised of the various possibilities of our problem and associated remediation plans with anticipated costs. Before the actual work was done, we were contacted by staff to keep us abreast of weather conditions affecting the actual work that would need to be done. They wanted to avoid as much damage to our lawn as possible. We were notified of their arrival date and time and Chris was here as scheduled. He was polite and professional, keeping me updated on the progress of the job. Upon completion, he groomed the driveway and sidewalk as much as possible and encouraged us to call with any questions. I was contacted later by office staff to check on the job, and again encouraged to call with any questions. Pricing was fair especially since we had discussed possible costs previously. We will certainly recommend this company to family and friends should the need arise. read more

Terrible repair man. Was informed that I have pneumonia and just had emergency sinus surgery. And not to run the furnace in my apartment. Did it anyways. Keep up the awful customer service. Your reply is unsatisfactory and there is no working thermostat your repair man didnt know this because he didnt speak with me. I stand by my review of the way you operate thanks for making presumptions. This is first and foremost about my health and your lack of regard for my well being. read more

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Had an issue with my sewer, and they repaired it. The issue came back after only four weeks, and had to call someone else. When I addressed this with the manager, they refunded the cost of their original work. They care about their customers. read more

Had them at my house to replace a main shut off valve. People at the office were friendly and followed up to make sure everything was done to my satisfaction. Plumber was friendly on time price was fair. They will be my go to company in the future read more

Another local plumbing company recently installed a new hot water heater, but we noticed the first night that it was leaking. They came the next day and repaired the leak, but we noticed that the hot water level was very inconsistent throughout the house. Installer was back two more times, but couldn't identify the problem. In frustration, we called McAllister, who recently did a great job installing a replacement furnace. The plumber from McAllister arrived right on time, was personable, and proceeded in an informed, methodical manner to identify the problem. (Open valve on a recirculating loop). Problem fixed. Charges were reasonable. As with our furnace replacement, service from McAllister was outstanding. They are the only contractor we would consider calling in the future. read more

Earlier this month we hired McAllister Plumbing for a number of plumbing jobs in our home. The office staff is so friendly and efficient. We were scheduled in timely fashion, were informed about what to expect, & had information about the hourly cost. Chris Foust and his professional helper came promptly at the time arranged. Both men worked diligently, efficiently, & communicated well with us. All the jobs were done to a high level of expertise. They were very conscientious about neatness and cleanliness as well. We were very pleased with the completed job. We also received a follow-up call from the main office to make sure we were satisfied. Overall, McAllister is an excellent company! Even better-they are local. Thanks Chris & Jared! read more

Had them out to do my annual pre-winter boiler service today. They definitely have their act together. All of the office staff I spoke to were polite and on top of things. They don't book a first call of the day, so if no emergencies come in, they actually get to you early -- which happened. Their guy was at my house 45 minutes before my 2 hour window started. He was polite, competent, and completed the job quickly. I'll be using them for my plumbing / heating issues in the future. read more