Rochester's only Taxi company so...... Hard to rate them when there's not much else to compare them to. Over all compared to taxi's I've taken elsewhere these people seem to care about their jobs and don't drive like maniacs! Their dispatchers are pretty cool too...... great sense of humor read more

I can not believe the disgusting behavior by these drivers! Not only do they smoke in their vehicles, which state no smoking all over them, they smoke on school property! And then? They put children, elementary school children, into these smoke filled vehicles. I don't care if they have that window open, they are putting children's lives at risk. They also are disrespectful of the law when it comes to Handicapped parking. I have come many times to pick my children up at Idelhurst school, and I am unable to park in the handicapped parking, for which I have authority to do so per my doctor and the DMV of NH, because they have parked in these spots. No indication of having handicapped permission. Watch out for their Selfie sticks too! I will never recommend this company to a soul. This company is so self- righteous, I'd hate to send enemy my worst enemy on a ride with them. read more

NICE NICE people. Kind and courteous phone service. They go the extra mile. I will use them again. read more

I love the service but the current dispatcher is not polite and she hung up on me many times and gave me times far off when drivers arrived earlier than her stated time. I believe Frank's needs a new dispatcher who can give better time arrivals and better customer service. read more

Great service, but they close on the busiest days of the week at 4pm. This blows my mind! I usually use this service, which when open is amazing and affordable, to get to work especially on Sundays when the bus isn't even running, they need to wake up and provide their services during peak hours, when it is most needed. I didn't realize this change until 9 at night after work on a Saturday. Don't rely on these guys if you plan on going anywhere on the weekends, very disappointing. read more

I use this cab service quite often, and most of the time i don't have an issue, but the last time I used this service one of the drivers took a call, and was a COMPLETE jerk to the customer. In his words "I haven't received a call from *such and such a location* YOU ARE MISTAKEN! NO! YOU ARE MISTAKEN! WHATEVER, BYE" and hung up on the customer. I have never come across this issue but I was honestly taken aback. He then charged me $2 less than the usual fee, which is probably due to having heard that conversation. Rightfully so. read more

Needed to go a 45-minute distance from one town to another. Called a different car service first but was quoted a high price. Decided to try Frank's to see if they had a lower quote, and they did -- 40% cheaper! The driver showed up on time the next morning and was as friendly and courteous as could be, plus I was able to pay by credit card, which was super convenient. Granted, I've only used them once, but based on my experience, I'd recommend this car service highly. read more

Have used this service daily to get to work in the morning and normally the dispatcher in nice and friendly. Lately when calling the female dispatcher she has been rude and mean. I understand that companies need to make money but when did it become more important to get people that don't work to the Methadone clinic than to get someone to work. Would never use them again. read more

While on my way home from work tonight I was tailgated by a blue minivan belonging to Franks Taxi Cab. I was tailgated to the point that on an off ramp I wouldn't hit my brakes and raced around the curve. When I entered rt 236 it splits into 2 lanes. At that point the female driver raced ahead of me in the opposite lane flipping me the bird. Now I am behind the driver. After following her for a bit I see her throw a cigarette out of the window. I decide to call the company to inform them about the employees reckless behavior. The person on the phone after hearing my story and knowing I was still behind her said he would report the incident to the proper people. A few minutes later I see the driver waving her phone around in the car and glaring at me through her side mirror. When we came to the end of the road breaking again into two lanes she went right and I went left. I saw her role down her window and she screamed out at me "you wh***. I didn't flip you the bird...but now I am you fu**ing bit**" and she sped off while giving me the finger yet again. I called the company back to inform them of the newest incident and the man apologized saying he would speak to her again. Speaking to her seemed to make her understand that that behavior is frowned upon in society the first time so I was not relieved to hear this again. I hope they took the necessary actions to ensure that this sort of thing won't happen again. They shouldn't have such angry hostile people representing their company. I would never recommend anyone to get in the car with this crazy woman. read more