Frank's was fantastic to work with - they were responsive and friendly and flexible when it was raining the day of my scheduled appointment and I couldn't bring my car in! Once I did get my car there - service was quick, efficient, and fairly priced! They even vacuumed out my car - what service! Highly recommend! read more

The worst experience humanly possible. Car sat there for 6 months. It was never repaired. This guy has more stories than a grade school student who didn't turn in his homework. Do yourself a favor. Go somewhere else read more

Had my car for 10 months. All they did was tear out the old interior, which was not in bad shape of water and left it like that with the window open all winter. Car was full of snow and everything was wet and they never fixed anything. I do not have a clue of. What are you doing in a very, very poor work ethic. read more

Nope. Horrible. Dishonest. Repeatedly claimed work was being done on the car, that it was being finished up, would be ready next week, blah blah blah. I'd drive by and my car had not even been moved from where I parked it when I first brought it in. Stay clear. read more

Chris took my 1950s dinette chairs and elevated them! The craftsmanship is spot on, the pricing was more than fair, and the timing from drop off to pickup was speedy. The stitching, the cleaned up chrome, even the placement of the metal tacks is spot on! He even made the bottom kittie proof! EVERYONE was kind and fabulous. I would absolutely recommend Frank's for any automotive upholstery. I'm not sure how much furniture they do but if you have something, you should definitely ask - it's totally worth it! Seriously! Business ethic like this is something I haven't seen in a while. I felt like a welcomed part of their community! I could also tell that Chris and everyone there had pride in what they do. It was a sincere pleasure to work with them. And bonus for me, I have four new chairs! Thank you I wish I had an antique car for them to reupholster! read more

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I asked them to do a job for me but my Jeep they did not follow the template that I gave them the original patent that had whole cutouts for the screws and mounts and all they did was Trace old template out they did not make the cutouts for the screws mounts brackets and the cargo light I brought them back they put them on the car they were supposed to mock them and do the cutouts and sew around them so they wouldn't frae 2 weeks later I go back to get them same thing nothing cut out or prepared correctly so they put them on the car and put the screws just through the fabric back into their place on the car not happy at all and then complained about they did not make a lot of money on the job that was quoted to me I'd have to give them a zero and now I have to go around the vehicle straighten them out and correct them so good luck out there also last fall I had them replace my vinyl rear window it took them 2 months and when I got it back it was sewed on backwards I had to have that recorrected and it's still not correct to fit right I had high hopes because I have other work for them to do for my boat seats but I see I'll be going somewhere else unfortunately also the runaround they don't answer you back when you call and when you do it's always a different story read more

had my car over 8 months took off roof tarp they put on it didn't cover it interior was soaked saw 5 other cars with tarp down inside of car getting ruined if you know anyone with a car there tell them to get it out, told him I wanted car back had to show up with police to get them to get it. read more

An update... It took me a while to find an auto top establishment after my wild goose chase at Frank's (a really miserable experience. Don't know how they stay in business). Anyway, try Charles Street Auto & Boat Top. Wonderful, professional service, and you get to meet Dave Caito, the owner, a truly great guy. Forget Frank's, they don't know what the hell they are doing! read more

Definitely don't go here. I had a 1970 Caddilac and was having the seats reupholstered and the carpets replaced. They had told me it would take 1.5 months. Secretary was of not at all helpful and said there is no schedule and wouldn't tell me anything about when they would start working on it. After multiple months, they finally took the seats out. After repeatedly telling me it would be done "next week" they hadn't even touched the car for over 4 months. Finally got it done after 6 months afer I started showing up every few days in peson. They carpet guy had a really foul attitude and many other people had quit the shop for various reasons. The carpet person who installed the carpet ended up cut all the wires to my lights and power windows, broke my gas pedal, broke my glove box door (I wonder if this was done on purpose. Owner said he could replace my alternator and they had some random guy install it and it didn't work and I had to get the car towed after they jump started the car. Owner's mother didn't even get off the phone to hand me the key to the car when it was don. Never was told sorry for the inconvienience. Horrible experience!!!! Don't go here. My guess is that this place will be out of business in a year. Really poorly run operation. read more

Inferior company, don't use them. They stiffed me out of 600.00 and did not fix the work.

Well, I have never received a call back from you guys in resolving the issue with my Bentley top that you guys did a horrible job on. I sent a video of such a bad job in your Facebook messenger. I left messages with the secretary messages on the voicemail so I guess I am going to file a lawsuit. You should be getting a 10 day demand within the next two weeks and I will be taking you to court. I will also be going after attorney fees as well. Zero calls back equals horrible business. This would've never happened if Steve was still involved. Russell Plouff read more

I dropped off 2 seats in June, tomorrow is October 1st and they aren't finished. Simple front seats for a mustang. My seats were lost at some point and now they won't return my calls. The deadline was August 16th and now they dodge me. Not recommended nor will I go back. read more

My man has a Mercedes Benz and the driver's seat was ripping- called the dealership but they had no answer. We were on our way to Good Fortune Asian Market when we saw his business- We just pulled in and a super friendly woman came out and got our information. Within a week we have a freshly upholstered seat and Steve is hands down a super sweet man! He talked with us and made us feel so welcomed in his business! The car was only there for about a day- and totally worth the money!! Please please if anyone needs anything upholstered in Rhode Island you need to give this man a call!! read more

AWSOME JOB I had a seat for my 2010 Electra Glide done there nice work, real nice. Steve took his time helping me to figure out what I was looking for and the end result was nothing short of perfection. People are always asking who did the work. Thank you guys read more

Franks's Auto Top & Upholstery - Auto Upholstery Near Me - Providence, Rhode Island

From start to finish, the staff at Frank's Auto Top and Upholstery explained every detail of what needed to be done. They were kind and professional. They not only cleared the drains from the doors and quarter panels, they pulled up my rear interior carpets to allow the water that had leaked in to dry out, and added new carpet pads. I was pleasantly surprised when I got the bill. Extremely reasonable for the meticulous work they did. I highly recommend this place of business. Top notch. read more

Franks's Auto Top & Upholstery - I have a 2014 Mustang convertible that was not draining water from the quarter panels and doors due to debris blocking the drain holes. - Auto Upholstery Near Me - Providence, Rhode Island

Steve and Rich are the best. They straightened out my many problems with my 57 Mercury top. Thank you both. Fred Tierney read more

A shattered sunroof during the winter in the Northeast is never fun. The team at Frank's made this one of the easiest repairs I have ever encountered in 15 years of owning cars. I spoke with Steve once I saw that the glass for my sunroof had shipped through FedEx. Steve was beyond understanding and empathetic to my situation. He assured me he would get me scheduled within a day of the glass being received. Before I even received the notification that the glass was delivered, Steve, as promised called me to schedule me for the next morning. I dropped my car off at 8am and it was ready by lunchtime. The sunroof is as good as the factory one! Dealing with any car repair is never fun. It isn't the type of transaction you actively seek out. The customer service I received here is the type of service businesses should strive to give their customers. read more

DO NOT USE THIS PLACE. it's not the old franks that I heard in the past. Chris took it over and will not have any kind of a following as time goes on. does not care about the customer. they screw up things ( my sun roof ) and strung me along for weeks with stories. he is not a MAN of his word, NEVER PICKS UP THE PHONE TO CONTACT YOU , wants the money from you, but then leaves you out to dry. had dash wrapped, ITS COMING APART, I told this moron this, he knows, do you think he ever picked up the phone once to say bring it right in so we can take care of it !!!!! NOPE he is silent and avoids you. talks a good game to get your business, then ignores you and is never around. CARMA Will get him and he will not be in business too long. I go to a lot of car shows and in conversation, it's amazing how people you meet for the first time say the EXACT same thing. that have used Chris , and are pissed off. people that have used the previous Franks owner say no comparison. PLEASE STAY AWAY !!! read more

Received personal attention and all questions answered by Steve, with a reasonable estimate.

We received great, old-fashioned customer service; which is very hard to find these days. Steve stands by his work and offers his personal guarantee for your satisfaction. If you have any questions or issues, he wants you to call him, and he will take your concerns seriously and resolve them in a timely manner. The office updates you regularly regarding the status of your job, as well as any ideas for fixes they come across during the service, showing great attention to detail. The team does excellent work. We had a 1970 Cadillac convertible top replaced, interior front and back seats reupholstered, as well as new carpet installed. Everything looks fantastic, we are very pleased. Great service at a fair price. read more

Franks's Auto Top & Upholstery - Great Job Steve! We love it! It came out even better than we imagined. We will highly recommend your business/service. - Auto Upholstery Near Me - Providence, Rhode Island

I had been putting off getting some torn upholstery repaired in my car for years, due largely to the fact that I had no idea where to take it. After a quick search on the interwebs I decided to take it to Frank's because it had one 5-star review so hey, why not? Also, I was sick of looking at the gross foam in the seat and figured something was better than nothing. Fast forward a few days later, and I couldn't be happier with the repairs they did! Amy and Steve are super friendly and helpful, and their team did a fantastic job in rapid time. The shop has been there since the 1920's -- and looks it! -- but don't be put off. Support our local, family-run businesses, and take pay this place a visit if you need upholstery work done. read more

This review is from an older experience there as a customer that has always bothered me since. (For years!) I had a '68 camaro with '69 seats installed when I bought it. I wanted the correct ones (the front seats are different) and I personally sourced and picked up a full set of seats for a package deal that were correct for the year of my car as well as new replacement restoration seat coverings and brought them to franks auto top to have professionally reupholstered. Here's where it went wrong... I brought the '68 front seats I wanted restored and the new coverings to do it and also brought BOTH rear seats (those are the same for both years) and told them to use whichever they thought was the best rear one. When the job was done I came to pick them up and besides the front pair there was only one back seat. I asked where my other one was and got people looking back and forth around at each other and was brought in back to have one of the workers tell me there was a miscommunication and they cut up the extra seat to use for parts, springs. I should've argued more, that was not what I said they could do, no one asked me about that. I let it go for some reason and still paid full price, over $500, I thought it was pretty steep considering the quality. I wanted them professionally done cause I thought they would come out better than I could do and gotta say I think I could've covered these seats as well if not better and not lost a seat! And to this day when I drive by franks or look at the interior they did I dont believe they actually did ruin the other seat. I THINK THEY STOLE IT! Those seats are not cheap (they cost hundreds just for that rear one on its own) and they would not show me the cut up one when I asked to see it, they said it had been thrown away in the dumpster and was gone... been bothering me a long time, really what do you think? Do you think they would hack up an expensive classic car seat for a couple patch springs and throw away the rest or was I ripped off by people who know what the seats are worth thinking I wouldn't ask for it back and fed me a lie when I did? Be cautious and warned. As time goes by for me the negative feelings I have for my experience there only get worse and have not gone away at all. I'm still finding myself dealing with this regret. read more

Louis and his crew ( precision collision )restored my 1987 Nissan pickup truck to new status ( paint ) both inside and out Then the interior bench fabric and skin over dashboard was restored to factory original by Franks auto top . Thanks Steve ! Steve matched exactly my previous fabric ... read more

Thought the price was alot for the job butwhat do I know it involved covering an old seat

I just want to add to my older review, that the psychological abuse perpetrated against me by individuals at Frank's auto top, as well as by unsavory individuals within my local community at the same time, including crooked Providence Police who first in certain conversations nastily hinted at subtle knowledge regarding my car seat having been repaired so badly as to cause my upper back condition considerable amount of pain, and then proceeded to nastily jeer at me over the problem. Here's the thing. I didn't even mention in my prior review because the crimes being covered up by police, and over which this bad seat job was intended to intimidate me over, were so brutal and cruel that I found myself mentally incapable of articulating some of the bad things they did. Which included, take the upper part of the seat that they didn't contour to my upper back right. I told them, then and there, that they needed to contour it so it stuck out more in my back area between my belly button and rib cage so that's the part of the back seat that supports my back, rather than the small of my back rubbing too hard against the back and getting abrased. They simply refused to make that change. At the same time, I told them they needed to get rid of all concavity in a part of the seat where I have a problem with my vertebrae, thoracic area. They reluctantly and in a foot dragging way got rid of just a little bit of it, I had to tell them it wasn't good enough, so they got rid of a tiny bit more, all the while refusing to go down and just make the whole seat back flat. When the foam was put in for the bottom seat cushion, it lowered everything enough so that I cannot sit on that car seat without my back and spine curving in a manner that is very painful. Every since getting that bad repairjob, I'm having to tape foam to the seat or put cushions on, causing other problems. When I called Frank's Auto Top and said they didn't fix it, a woman nastily said "but we worked on your car five times" -- as if the amount of times they spent refusing to listen to me and deliberately getting it wrong over and over again somehow matters. And then when I tried to discuss with Stephen in detail exactly what they did wrong and what was wrong with the seat, he suddenly nastily shouts "you're a lunatic" and hangs up on me. One thing I want to make absolutely clear. I'm a witness and victim of very similar psychological and physical torture which is exactly what Frank's Auto Top perpetrated against me, but which was perpetrated previously by crooked cops in the Boston area working in cahoots, I have no choice but to say, with individuals of terrorist bent who knew something about the Boston Bombing before it happened. And who told me the motive for such an attack would be to help intimidate a large number of people who were aware of crooked cops' involvement in some very dishonest criminal acts towards me and other victims which included unethical medical experiments reminiscent of what went on in Nazi Germany's Auschwitz. Various statements and menacing hints made by several Providence Police officers as well as some city officials in Pawtucket seem to be attempting to communicate to me that the bad car seat repair job was perpetrated against me somehow as retaliation on behalf of the police over my online testimony as well as uploaded damning evidence they continue to insist on ignoring and stonewalling. read more

This place is as nice as can be. I had a leak in my sunroof of my Jeep and he took it in over three times and was so well cared for. Offered rides home and back . The owner is the nicest man, stands by his work even though this wasn't a big job I felt like I was very important to his business. I have had to bring it back a few times and each time was offered a ride home, a pick up ride, and no charge as he guaranteed his work. This Jeep has been leaking since a year after I bought it, and he fixed the roof. If you need any work done upholstery on a vintage car, he is your guy. Very very satisfied. read more

Wonderful service. Very nice folks to deal with. Excellent work. They have worked on my old BMWs on three occasions (most recently a few weeks ago). Couldn't be more pleased with the results. I would highly recommend them. read more

I like that they are specialist. You can tell by taking a peak into their work area. What you see are lots of cars, leather and fabric, and craftsmen. This is what they know and do. I needed to get the old headliner repaired on my vintage 1st Generation Dodge (1990) pick-up. They looked, said no problem, had fabric that matched my original fabric, and worked to get it down overnight, in time for me to go on a long trip. Appreciated the friendly service, quality work, and thoughtfulness to get it done based on my timeline. Thanks! read more

This is a first class shop, a family business for three generations. They recently repaired the leaky back window on our old Audi and did a really professional job, removing the top and using new adhesive and stitching. I would not hesitate to use their services again for our other cars including a new top or upholstery for our 1976 MGB. read more