I was looking for an artisan type of ice cream shop and was unable to find one in the area so this place was the next best thing that on a hot day did the trick. At one point there were no employees in the front which I found odd, they all disappeared for a few minutes while we were eating our ice cream. If I needed something, I felt like I had no one to turn too, call me a Wambulance, I was a little whiny after a long hot day. read more

Came here after dinner even though we were really full. My boyfriend was craving icecream and he got 2 scoops even though I told him one was enough but he insisted on getting 2! So he got the strawberry cheesecake and the butter pecan. I perfer the strawberry cheesecake over the ladder even though it barely have any cheesecake bites. Tastes like average ice cream and not anything exotic or extreme. Good costumer service. read more

Frannie's - Strawberry cheesecake and pecan - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

Came here before our late drive back to Phoenix, as I needed coffee. The peanut butter mocha was calling my name. It was not bad, but not what I expected- not a deal breaker through, it was still good! The service was very lovely and the staff were very helpful! read more

I think that they have great coffee and sweets. The employees are always friendly and efficient. The place is clean and very cute.

Very cool and eclectic place. Beyond the ice cream being delicious, we loved the vintage bicycles/cars and the train set that went round and round. Fun spot! read more

I found the perfect location for an additional spot in Prescott Valley. The shop next to Garcias would be perfect especially right by the theater. Please come to PV. read more

I love frozen yogurt. I am not very picky when it comes to frozen yogurt. I have maybe never met a frozen yogurt I didn't like. Until tonight. Oh dear- it tasted terrible. Since I'm such a lover, no sample cups are required for me. I grabbed dulce de leche and cake batter. Two distinct yet delicious flavors, right? Nope- I literally could not tell them apart. They both tasted like semi sweet almost caramel if that caramel was made entirely of sugar substitute. It was so bad. After a few bites, I gave up and threw it away. The place was very cute and clean, the staff was friendly, and the price was good. I really wish it tasted good! read more

I made a special trip to pick up a several gift cards for my family on Thursday, May 12th in the early afternoon and I was treated very poorly. There is a sign on the counter about gift cards and when the young lady tried to assist me she could only find the envelopes that the cards are placed in. She requested assistance from the other female employee and she came out front from the back and said we don't have gift cards. When I questioned her about the sign she said: "we don't do gift cards". So with that I will definitely take my business elsewhere and make sure others are aware of the poor and rude customer service!! Apparently businesses would like you to shop local no matter how you are treated! read more

What a wonderful place. Service is great (even when the line was out the door, the clerks were pleasant and apologetic for the wait). I went 2 nights in a row. The first night I got an Italian Soda and the next night I got the frozen yogurt (chocolate/vanilla swirl). Both items were fantastic but the frozen yogurt was exceptional. More topping options than I've ever seen in any frozen yogurt store. They have a vast menu of ice-cream, coffee drinks, pastries and more. It gets crowded, even in the off-season when we went, but it's so worth it! read more

I do enjoy some good yogurt and/or ice cream every now and then, especially when im out of town or on vacation...in this case i was. This place defintely will get you wanting to come if you just peeked your head in or walked by. Its a tiny little joint but has 3D cars and items on their walls and a train that goes around the place, its fun to watch and look at and great spot for the little ones. I had strawberry cheescake/mint chip ice cream...it was good, but i have defintely had better. I mean what more can you ask for in a small town such as Prescott?!?! read more

Frannie's - Strawberry Cheesecake & Mint Chocolate Chip Ice Cream...this was some of the best ice cream ive ever had! - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

generous single scoop of marion berry sorbet left me wanting for another. Perfect fuel for a hot summers night stroll around the courthouse. Definitely coming back to this traditional ice cream shop. Big thumbs up read more

My go to place for a sweet treat for my kids. I'll miss frozen Frannie's when we move from here :( always nice employees, clean bathroom, always changing flavored, fresh toppings, yummy hot fudge, fantastic smoothies! I love it all haha read more

Frannie's - Maraschino. Gerry frozen yogurt - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

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My husband and I stopped in looking for a healthy breakfast smoothie. I immediately abandoned that plan when I saw the Red Bull smoothie on the menu. So good! I wished I had a flask of vodka with me :) Frannie's is a super cute little shop and right on the square. read more

After a horrible experience two doors down at Goodies, where I left sticky and yelled and sworn at by the owner there (see my review on them for details), I went into Frozen Fannies to wash up and order a replacement from them. Upon walking in I was greeted with smiles, a clean bathroom, wonderful service and delicious frozen treats. When Elena and Cameron had heard about what had happened to me next door they even insisted on giving me Half off my order even though I protested. They were extremely kind and made my day. My fiancé enjoyed the magic monkey shake which was absolutely delicious and I had some frozen yogurt. Everything was tasty and refreshing and even at full price, quite reasonably priced. I will make a point to eat here whenever I'm in town and would encourage others to come here as well. This shop compared to the one two doors down is the perfect example of how a simple customer service experience can make your day wonderful or terrible. Thank you so much Frozen Frannie's for such a wonderful experience! read more

Stayed in a vacation rental right in downtown Prescott and we really enjoyed coming into Frannies for coffee every morning! There are so many great little coffee shops but we just stuck with the place we loved right from the start. They use a local organic coffee (if I remember right) and it's very very good! They have lots of treats too, from frozen yogurt to baked goods. Love the seating right out front to enjoy cute little Prescott life. We will be back to Prescott often and definitely will be back to Frannies! read more

Stopped for an after dinner sweet treat and some coffee. Food was okay, coffee was great, tables were dirty. Staff was very friendly and professional! read more

Stopped by with my kids for a snack. I got a smoothie which was delicious. One kid got a vanilla shake and the other got a brownie. They loved the treats. Staff was super friendly and now my eldest daughter wants to go back tomorrow just to chat with the workers again (or maybe it's just a ploy to get more ice cream, eh?) read more

We enjoyed visiting Frannie's during our Fall Vacation. They had plenty of sweets for the whole family. They also had a great selection of drinks, even boba! The staff was friendly. The bathroom was clean and spacious, for a parent taking multiple children at the same time (it's a 1 person bathroom) the seating area was spacious too. Our family loved sitting in the rear area on couches. They had some games, books, and vintage-items to look at and enjoy. We were able to enjoy our treats and then head to the back to relax and get the some giggles out of the way of other costumers and the cold weather. read more

A had the acai bowl here and it was really good. The portion was large so it could be shared with someone too. read more

Frannie's - Acai bowl - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

The service is very good; I love how friendly the staff are. That's exactly why they're getting 3 stars instead of 1. Their coffee is absolutely disgusting. It tasted like it's burnt. Their ice cream is sub par at best. They lack flavor and I tasted tiny ice chunks in them with almost every bite, which makes it seem stale. I haven't tried anything else so I'm sure they have some great stuff but I just wasn't impressed with whatever I ordered. read more

Had family in from out of town and thought we would try this place out. staff was very accommodating to us when one of the little ones grabbed the wrong flavor. Downside was the bathroom situation. As a mother of a young child and a newborn there was no changing station or a place to change a baby. This is important for me and I am sure as it is for other moms. read more

This is such a cute yogurt shop. The decor is adorable and some of the items actually belonged to the owners when they were kids. The yogurt selections are always tasty and the fat free sugar free options are nice. The smoothies and lates are amazing. A meal in itself. You won't be disappointed with all the choices . read more

Coffee is amazing!!! Took a long time to get our coffee, but that because only one person was working and there were a lot of people. It was worth the wait. read more

This place is so cute, our kids love it. Lots of options and the friendliest staff. We come here any time we are in Prescott and never have a bad experience. We came in 10 min before close and they were still so friendly. We will continue to come here. read more

A really fun and delicious place for frozen yoghurt across from the courthouse square. The atmosphere is fun and casual. The frozen yoghurt is fresh and scrumptious and the zillions of toppings and extras are fun to mix and match. read more

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Love love love best cinnamon rolls ever and they are huge and cheap! On top of that the service is amazing very nice will definitely be back! read more

Very cute place in downtown. The staff was very friendly and explained how the process worked. They also let us sample the flavors before we filled our cups. There are so many flavors and topping combinations, I wonder if anybody has calculated how many? What I liked the most was that I could get a small amount of yogurt and only had to pay for what I wanted which makes it perfect for satisfying the sweet tooth even if your stuffed from a big meal. The kids loved the decor and ate their entire yogurt bowls sitting in peddle cars. Will definitely stop in when I'm in town. Recommend! read more

After a horrible experience at "Goodies" a few doors down (you can look up my 1 star review on Yelp if you're curious) we gave Frozen Frannies a try, what a world of difference. Elana (sp?) and Cameron took great care of us, didn't limit the number of samples we were able to try ad even gave us a discount after seeing what we dealt with at Goodies. Not only was the customer service outstanding but the decor was super cute too. They have cute vintage cars for kids to sit in, plenty of patio seating, and even a borrow-able wagon you can pull your kids around the square in. Of course the frozen yogurt was delicious too. I had the "magic monkey shake" which was a sweet kick of banana to my face! My lovely fiancé had a simple swirl of chocolate, vanilla & strawberry which was simple but delightful. If you need a sweet treat in downtown Prescott, go to Frozen Frannies and NOT to the awful "Goodies". read more

While the ice cream tasted good & the employee was nice, the size of the scoops was very small for the price we paid. I doubt we will go back. There's another ice cream place within walking distance (across the square) of Frannie's that was about the same cost but it was a much better value. read more

I have been a customer at this establishment for years, even worked here for sometime. I understand a lot as I've been in the service industry for all of my years that I have been working. Today, I was disappointed as I brought my friend in for some ice cream. We walked in through the back entrance and we're not greeted, which I could say is understandable, not a big deal. We walked to the ice cream case and stood there for roughly 3-4 minutes before I had to ask if we could try some samples. Now, there wasn't anyone else in the store at that time. As a former employee, this caught me off guard a bit since we were held to high standards as far as customer service was concerned. More customers shuffled in after we received our samples and one of the workers assisted them, while the young man assisted us. He seemed to be new, beaming with anxiety, which again is understandable. My friend and I both ordered a 5oz bowl of ice cream, she requested that a waffle cone be placed on top of the ice cream inside of a bowl. After waiting 6-7 minutes while they scooped other orders and attempted to restock ice cream she received her scoops in a cone that was then placed in a bowl. Not what she asked for but we understand. I received my ice cream and we sat outside. She broke apart her cone to reveal a significantly less amount of ice cream than mine, even though they were the same. I'm not typically one to complain or even leave reviews but it seems that the staff they have definitely needs more training or just simply better guidelines. read more

Frannie's - Both supposed to be 5oz I know the cups are different sizes but her ice cream barely came up half an inch. - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

Cute little family-owned shop right across from the courthouse square. Very bright, clean store area with fun, retro decor. They offer 10 flavors at a time, all pretty delicious. Lots of topping options, too. Not sure of the price per ounce, but our 3 big cups cost only $7.50. They have a stamp card for locals, buy 9 and get the 10th free. I suspect we'll make good use of that! read more

Frannie's - Our three cups of delicious FroYo! - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

One of those great addresses! It's a must stop, when you travel to Prescott, AZ Friendly staff, lovely owners, good quality product, great expresso/cappuccino and so Clean! The decor it's absolutely adorable and it will give you and your kids a big smile! Highly recommended Everything about this place is just right! read more

Took the kids here for a day out. We were completely disappointed in the lack of taste the ice cream and cookies had. It was pretty awful. I got butter pecan and thew it out, it literally had no taste at all, my husband who uses ice cream to solve a bad day or celebrate anything did not even drink his shake. It was unanimous by the family that we have NEVER known him to leave ice cream behind so that speaks volumes. I'm not sure of the product they are buying but they should seriously replace it with a product worth buying. We literally threw our money in the trash. We didn't try the yogurt so can't speak about that. And no we didn't complain or ask for our money back it was all young kids working and we just decided we won't go back. On a good note the place was cute and the staff was very friendly. read more

Good after dinner stop for a shake or ice cream. The interior could be better lit and perhaps a bit more clean. Their baked goods looked good. I will need to try those next time. read more

My family loves frozen frannies! They are our go-to place for all things sweet. Their espresso bar hasn't been mentioned so I thought I'd inform everyone-- their coffee is GREAT! Best lattes and espresso drinks! Their prices and quality are much better than chain restaurants. Sometimes they do a special that is free brewed coffee with a baked good product! I love this, you can get your coffee and bagel for $2! read more

Frannies is my favorite place to go in downtown Prescott! Hands down the best coffee In the area, they have an awesome coffee lounge as well. Frannie's also has yummy ice cream, yogurt and desserts. If you enjoy getting coffee ask for the punch card! Awesome customer service and very friendly staff! read more

Frannie's - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

Cute shop. Stopped and shopped for the first time. Bought a pound of coffee, the owner let me sample before buying. Awesome coffee. I will be back and be a regular. Thanks for your kindness read more

Super cute place, great atmosphere, great frozen yogurt and coffee!!

Great ice cream! Lots of variety for frozen yogurt and the staff is super nice. Best ice cream in downtown Prescott!

I love (insist upon) frozen yoghurt after dinner. So many great frozen yoghurt places in Phoenix so I never gave it a moments thought whilst up hiking and brunching in Prescott. Perfect October day. Visited Frannie's, poured-n-paid and started walking out lapping up my "treat." Completely TASTELESS!!! I mean ... zero FLAVOR. I can't even get my head around tasteless frozen yoghurt. No discernible difference between "flavours" because none had any. Who sells tasteless treats and stays in business? My cousin who lives there agreed and replied. Tourists. That's who keeps them in business. I'll never go back. Complete waste of money. Gives the square a bad rap. read more